Complain about a product or service

Brinks Security

Cindy of Bolingbrook, IL June 27, 2007

I called to cancel my brinks home security system and was told I'd have to be home because someone from Brinks would have to come over to remove the two keypads as well as the transformer. I couldn't believe they would remove the keypads so I called our local Brinks branch and was told by the manager that they do not need to remove the system, by doing so, they would leave holes in the wall and we'd probably have to repair the wall and then repaint it. He then said all they would do is disable the dialer and leave the equipment there at no additional cost to me.

I then called Brinks at their 1800 number and spoke to a Shaterra. When I asked her if I had the option of keeping the equipment, she replied yes, but at a cost of 500.00. That's when I told her what the manager from our local Brinks branch assured me. I truly think Brinks is in the business of trying to keep you as their customer by a) lowering your bill if you tell them you are thinking of canceling (they cut my bill in 1/2 for 6 months) and then if you call again to say you decided to cancel, they would stick you with either unfinished walls with holes in it, or charge you an outrageous fee for you to keep the equipment.

Leneta of Tucker, GA May 23, 2007

I was away from my home when the fire alarm was activated. It turned out it was caused by a plumber soldering some pipes. The fire department came and saw there was no fire and left. I called Brinks and asked them to remotely stop the alarm from going off and they told me it was a 20 charge! I've had this system for 13 years and couldn't believe they would charge me to turn off the alarm.

I was told they would waive the fee IF I agreed to a service call to test my system. In other words to avoid a 20 fee, I had to commit to a 50+ fee and time off from work! I can't believe this is standard in the industry, but I'm going to find out.

F. of Pawtucket, RI April 9, 2007

Whe we signed up for services with Brinks, we were informed by the sales person that we needed to pay for a Permit fee at that time we paid, when they came to install the alarm we asked about the permit and they did not have it, a week later after a called the offices several times, I was told by the sales person that he was going to pull the permit then, I stated that was not possible since the work had been done and the permit needs top be pulled prior to the work being done. I also contact my town hall, permit dept and was told that Brinks does this a lot, charges people for permits but does not pull them.

I requested a refund for the permit fee, and was told that would take about 2 months to be able to receive my refund, they needed to research it, when they know they made the mistake, I have spoken to other Brinks customers that state they had never had a permit for work for them either

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