Complain about a product or service

Brita Water Filters

Ken of Huntsville, AL November 20, 2009

I've been using Brita water filter for years, but no more. I have experience the same problem as many others - fine black particles in the water that won't go away after continued usage. I can feel them in my throat. I can't imagine that ingesting pieces of the filter would be okay for my health and health is a primary reason why I filter my water. I'll be switching to another highly rated brand.

Mauren of North Lakes, Australia November 19, 2009

Brita Faucet Filtration System Filtre Complete packaging was purchased at Target North Lakes about 4 months ago and worked. Have sinse replaced Two replacement filters one at Target Westfield North lakes. The light was not always working in the time frame for a replacement. The second one was purchased at Big W North Lakes on the 02 11 09 and whithin two weeks the light mechanism has failed to flash while filling containers in the the Brita filter position.

Melissa of Somerville, NJ August 25, 2009

I started to notice a lot of black particles on the bottom of my glass after it was filered through the brita system. I thought I had a defective filter and changed it, following the instructions on the package. I was very disappointed when I still had the black particles in my glass and noticed them in the bottom of the pitcher itself! I've been using the Brita for many years and this is the first I've had this problem. I thought it was the water where I was living until I stumbled upon all these complaints from others having the same problem! Brita needs to get a better product or take these defective ones off the shelves!

Venkatesh of Newark, DE August 15, 2009

We bought new set of Brita Filters. We followed the procedure of keeping it under tap and soaking in water. Despite it settles fine particles from the filter. It doesn't seem to be stopping even after several filtering. I am going return it where I bought it and going to call Brita as well. Is this real quality issue?

alida of huntington beach, CA July 29, 2009

this is a follow up on a previous complaint. after finding a fine black carbon residue on the inside of the water pitcher (which stained my towels and will not come out...), i contacted brita about this and was very displeased with their handling of this issue. they insisted that this residue is harmless but offered a refund, minus the tax. i never recieived a return mailing label which they say they sent. i took the filters back to target anyway as i wanted a full refund, which they gave me. it is infuriating that this company refuses to acknowledge that this residue definitely caused physical problems which disappeared the day i switched back to bottled water. it may be that their testing showed no problem with it, but then i was not in their test group. i can only wonder how many others have had this problem and have not reported it, or haven't figured it out.

Melissa of Anaheim, CA July 9, 2009

I have used Brita water pitchers and filters for 5 years. Recently, I have noticed black particles at the bottom of my water pitcher. After a couple weeks of use from one filter. I buy my Brita filters from Target and have even tried purchasing a new pitcher. However, nothing has helped and the black particles end up at the bottom of my pitcher or the bottom of my drinking glass.

alida of huntington beach, CA June 17, 2009

have been using the britta water filtration pitcher for about 4 months and recently noticed a fine black residue inside the filtered water portion of the pitcher, when wiped with a towel. i do wash all the pieces in the "system" about once a week. i have been experiencing some intestinal problems and am wondering if it is this residue that may be causing it.

i've not contacted britta directly, yet, but was interested to read the complaint by someone who did and still had the same problem. i think i'm going to switch back to bottled water for a while and see if anything changes. if so, the britta people will definitely be hearing from me.

Connie of Saint John, NB February 28, 2009

Connie of Saint John NB (02/28/09)
I have been using brita water replacement filters for many years and never had a complaint about them. I recently purchased a three pack of replacement filters and they were all faulty. I tried to use them without any luck as it took forever for the water to go through. I would appreciate a gift card for my troubles. They were 16.99 before taxes. I am sorry I did not keep the sales receipt. It was purchased with my groceries. Thank you for your understanding.

John of Leesburg, VA November 24, 2008

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