Complain about a product or service

Budget Blinds

Chris of Denver, CO October 30, 2008

Ordered shutters through the local frenchisee of budget blinds (Scott Habel)He asked for a deposit - I OKd it at 400 (of 570) He charged my card the amount of 511 (?) & promised our shutters in 5 weeks. 5 months later, I still had no Shutters. When I finally managed to get hold of him, he said he was no longer dealing with that shutter company & offered me a refund, i accepted the offer. I waited for the refund but it never arrived. His phone was disconnected so i contacted the franchisor in CA - who told me it was between me & the franchisee as he no longer worked with them! (He was when he took my money.)

I cannot raise Scott on any phone now, and would like to get my money back (with interest and costs for delay if possible.)

We were waiting for the final step of installing shutters to be completed B4 putting our house on the market. This delayed us getting our house to market & now the buyers are drying up & the season for selling is almost over & we are 4 months behind in our shedule of moving overseas due to Scott Habel's incompetence. My wife has had to leave & take up her new position while I stay behind to sort out our problem & sell the house.

Kathy of Bakersfield, CA March 3, 2008

On 11/2/07 I ordered shutters from Johnathan Cartier of Budget Blinds. At that time I was told I would receive them in approximately 5 weeks. It is 4 months later and I still have no shutters. I contacted the Corporate Office of Budget Blinds and was told to try to work this out with the franchise involved. At the Corporate Office, I spoke with Desiree. She was of no help. Every time I contact Johnathan, I was told the shutters are still in production. On 2/28/08, I contacted the Corporate Office again and asked them how long it typically takes to get shutters after they are ordered. The told me approximately 7-8 weeks. I asked them about my order and again they referred me to the franchise. I did get the telephone number for the factory from them.

On 2/29/08, I called the factory and spoke with Carolyn. I gave her my name, Budget Blinds/Johnathan Cartier's name, and what I had ordered. She said that ordered was placed on 2/28/08 - approximately 3 months and 2 weeks after the original order date. On 3/3/08, I called Johnathan again. I told him I had talked to the factory and what they told me. He said that was not true. Then he said my order had been lost at the factory. If that was the case, why didn't Johnathan call me and tell me what happened? At that time nothing was made, I should have had the opportunity to cancel instead of having to wait even longer. I feel that I have been lied to and would prefer not to do business with Budget Blinds.

I have lost respect and trust in this individual, his local franchise, and the Corporate Office of Budget Blinds. I feel I deserve a full refund. If Johnathan would have been honest and called me and told me what had happened (if the order was really lost at the factory) I should have had the choice whether or not to reorder. I was not given this opportunity. I think when I ordered my shutters on 11/2/08, my money went to pay other bills and that is why my shutters were not ordered until 2/20/08. I still have not received my shutters. On 2/28/08 I was told the shutters would be here on Tuesday 3/4/08. Today, 3/3/08, I was told the shutters would not be here until 3/6/08. How long will this go on?

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