Cal Spas Reviews

I purchased a Cal Spas swim spa for $25,000, and after just 4.5 years, the main circuit board has fried. Despite being under warranty, Cal Spas refuses to provide a solution, baselessly blaming the licensed electrician who installed it. Cal Spas does not provide their own electrical installation services, yet they use that same installation as an excuse to void their responsibility. To make matters worse, the parts are proprietary, leaving me with a $25,000 yard ornament that no one can service. Their warranty is effectively useless. Save your money and stay far away from this company.

I call tech support and did not get the help that I needed, the guy was terse and left me uncertain if he knew what he was talking about. I then emailed customer service, after spending some time on the internet finding my own answers and determining exactly what I needed. I got a response customer service stating that the person responding was the technical rep and he wished I had the courage to tell him he didn't provide me what I needed. Imagine that a world where the customer has to police a company's employees when they call in asking for help, you have to be kidding, nope this is the insanity going on at CalSpas!

I should have done better homework before purchasing my XL-S24-F1437 swim spa this has not been a good product. Leaks, salt generator failure, salt generator panel failure, cracked shell panels and Cushion pads are deteriorating, back ordered parts. I have owned my spa for less than 2 years. Additionally my dealer has not been helpful.

Change to five stars because they are good and understanding people.

My CalSpa tub had 6 warranty calls in the first 2 years - control panel and pump kaput, tub leaking. I had previously owned Jacuzzis with zero warranty calls in over 30 years. My tub is garbage. I wish I had never bought it.

Don’t buy CalSpas with salt chlorine generation system. We bought the spa in Dublin California. Within 6 months we noticed reddish biofilm on headrests and vents after coming back from a weeks vacation. When we called the distributor he said he doesn’t know what the problem is. Turned out the chlorine generation system was broken and now we have a contaminated spa. They told as systems are on back order and will not be delivered for a few months because many of the units are defective. So stay away from the salt system it’s not ready for prime time.

We ordered our Cal Spa Hot Tub at the end of December 2024 and was told 4 to 6 weeks for delivery. The tub finally came in late March 2025 and the front panel of the tub had major rub marks, discoloration on it as well as the tub was very dirty like it had been sitting outside for weeks. Before adding water to the tub we had to clean the inside of the tub. When the electrician went to connect the tub 2 panels had to be removed to route the wire to the panel, and about half the screws holding the panels on were bent to the point they could not be put back in. When power was applied to the tub 2 of the pumps would not work and the dealer had to come out and purge them. Also we had added an option to the tub called the fountain of youth which did not work either. The dealer spent several hours purging the pumps as well as getting this added option working.

Buyer beware. I wish we had purchased another brand. We loved our Cal Spa 2023 Costa... until we didn't. We spent extra to get the Cal Salt system. Nine months into ownership, the power supply that runs the salt system stopped working. Cal Spas replaced it under warranty. That power supply lasted six months. Now they no longer sell this part, meaning that our Cal Salt system is completely off-line. When I contacted them to solve this problem, their engineers suggested we purchase an after market salt system off of Amazon FROM ANOTHER COMPANY. Cal Spas does not stand behind its own product.

DO NOT BUY from Cal Spas! When I got my spa, bar coating was cracked. Took 6 weeks to get missing parts, head cushions had to be glued in because constantly coming off, filter doesn't stay in place & floats, corner panel cracked, now LEAKING!!!! We can't use it! In OVER 2 MONTHS they're passing the buck to the next person & have not yet scheduled a service call that's under my warranty!! This company is QUICK to cash your check but blow you off should there be a problem.. NEVER AGAIN!!!

I purchased a hot tub from Cal Spas after the technician I hired to winterize my previous Jacuzzi screwed it up. The hot tub itself is not as powerful as the Jacuzzi I had and has fewer jets. However, the company that I dealt with for the delivery and setup experience was a piece of crap. They showed up with the hot tub, and then complained that they couldn't move it and set it up. They wanted to drive a big ass tractor on my patio and I wouldn't allow them. We had quite the ordeal over that. The whole damn company didn't know what they were doing.