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Karen of Hampton VA (02/13/09)
I have had nothing but problems with this company. I received my first bill in January. First of all, it was the wrong amount, they were charging me more a month than what was originally priced to be. So i sent my bill and a letter telling them what my payment should be. I also check marked the back to start automatic payment from my checking account. a week goes by and no payment has come out for january. i call them, they say they havnt received it yet. at that time, the lady i talked to asked me if i wanted automatic payment for the correct monthly amount. i tell her yes. So another week goes by, no payment, i call again. they tell me wait a couple more days. I do, by the following monday its still not there. So i call back and tell them and make a payment over the phone. Its january 22nd, my payment was due on the 5th. At this time, i again reiterate that i am supposed to have automatic payment and they acknowledge this. The lady says my payment should come out around the 5th of february. Well today is 13 february and still no payment has come out. I called them this morning and talked to 3 different people that cannot figure out what is going on. The lady this time said she is going to talk to some people and call me back today. I told her if they can't figure this out and get it right then i am returning my product because pots and pans are not worth this hassle and headache. So, lets see if i get a call back or they just ignore me. Latresa of Montevallo, AL February 3, 2009
Latresa of Montevallo AL (02/03/09)
My daughter and Son-in-law attended a bridal show and supposedly won an all-expense paid cruise for their honeymoon. The only catch was that they had to attend a meeting and sit through a demo. At the demo was a representative selling Carico Cookware. My daughter and son was so impressed by the products, they signed up and ordered. At the meeting the representative never told them about a three day return policy or any return policy at all. The next day after the meeting my daughter did research and found out that they had been scammed about the Carico return policy.
So immediately the next day she contacted the order department to cancel the order. This is when she spoke to a representative by the name of Carmen. Carmen told her that she could cancel her order and gave her some information and forms to fax back and she assured her that the order would be canceled since she contacted them within the three days. When my daughter called back to verify that the order had been cancelled, the customer service rep. told her that they did not even see an order in the system for her, so she should be certain the order was cancelled.
Well approximately a week later to large boxes arrive at our address from Carico. My daughter contacted them immediately and they said that they did not show an order for her in their system. My son-in-law contacted them again and all of a sudden they show that an order had been shipped and when he tells them that they had spoken with Carman from Carico who took them through numerous steps to cancel the order and that my daughter has the confirmation fax forms of the it being sent within the 3 day cancellation, then the sales representative said that the order could be cancelled only through that bridal company offering the trip. We asked why did Carmen not tell us that when we spoke with her and she specifically told us to fax all this different paperwork into her and she would have the order cancelled. The customer service rep. stated that she didn't know and she transferred us to Carman's voice mail which was full and not taking any new messages.
This cookware is extremely overpriced. My daughter and son-in-law saw the same product for thousands less. I was told a the Fair Consumers Act that a 3 day cancellation form should have been provided to them at the demo, which a cancellation form nor policy was given or explained. Lucy of Harvest, AL February 2, 2009
Lucy of Harvest AL (02/02/09)
This is not a complaint - just an inquiry. I purchased a set of Carico Cookware somewhere between 1986 and 1989 from my aunt, who was a rep. That was when I lived in New York. I believe there was a lifetime warranty on the product.
Overtime, maybe within 5 years, the handles burned on three of the pieces so they're sitting in my cupboard, not being used. I know I should have contacted Carico before but that kind of action doesn't come very easily to my generation. I haven't thrown them out because I really liked the pots and had paid a lot of money (for me) for them. Now that the pots are entirely different, is it still possible for me to get the handles replaced? Porsche of Jacksonville, FL November 25, 2008
Porsche of Jacksonville FL (11/25/08)
I just attended a bridal showcase for Carico products and was amazed by them. I didn't feel pressured into buying anything but we decided we would so we will have to wait and see if their products are what they say they are. I also just looked up their BBB (Better Business Bureau) rating and they have a 'B+' so anyone who has a complaint hasn't reported them or their rating wouldn't be as high. Their products are expensive but like I said, I wasn't pressured into buying it and wouldn't have if I felt it was a scam. There were 8 couples in the showing with us and only 1 couple walked out without purchasing anything and they still got a voucher for their free trip that was promised on the phone. If, when our cookware comes in and we find it is not as we were promised, we will be filing a formal complaint to the BBB and also taking any other legal actions required.
Andrea of Birmingham, AL November 6, 2008
Andrea of Birmingham AL (11/06/08)
I would first like to say...Do not ever buy Carico products! I received a call about 2 months ago, after attending a Bridal Show, saying that I had won a free vacation and a 1000 grocery card, but there was one catch...My fiance and I had to attend a demonstration show about some nice cookware. When I asked what kind of cookware, they would not tell me. I should have said no right then, but I was not thinking at all!
We had to sit through a long demonstration, and yes the cookware seemed to be amazing and we were both pulled in. We ended up purchasing the 23 piece set, which was 3800 (after tax and shipping charges). They said we could open up a credit card through their company, because of course we don't have that kind of money laying around. First of all, their credit card interest rate is around 20%, so each month we are paying already about 40 interest alone...oh and they tell you that you have to pay at least 75 a month. After 10 months, if it is not paid off completely, they up the minimum payment to around 150. This is ridiculous!!! They made us initial at the bottom of the contract saying that we could not return the product (that should have been a red flag right then). Well Carico is illegally waiving peoples right to return the cookware. Under the Federal Trade Commission, there is a rule called the Cooling Off Period that says a company that is conducting business in a home, restaurant, hotel, etc. must give the customer 3-days to cancel their order and must include a cancelation form.
Well first of all we never got a cancellation form and was not informed about the time period we had to cancel. If I had known about this rule within the 3 days I would have definitely canceled. Every time I try to call I get put on hold forever and they never respond to my emails. I have not opened up the boxes yet and I really don't want to. I am hoping I can return the cookware, but after reading many complaints, I know they will not take it back.
Carico is charging way too much for their products, because their profit margin is insane! I have already started telling everybody I know not to get sucked into buying anything from this company and until they take the cookware back, I plan to spread the word onto others! This is one of the worst businesses that I have ever come across! I have already contacted the Better Business Bureau and I plan to call the FTC about what Carico is doing illegally.
Launi of Tulsa, OK October 23, 2008
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