Complain about a product or service

Carico Cookware

Danny of Elizabeth, NJ June 6, 2007

I signed to purchase a juicer, the next day I called the salesperson to cancel the order because I changed my mind and thought it was way too expensive. They assured me that it would be cancelled. A couple of days later it arrived. I tried to return it to where it came from and they accepted it. A week or two later they shipped it back to me. I called Exquisite Home products and they said that I signed the receipt and I could not return anything because I was bound by the contract. I explained that it was cancelled the next day with the sales person and they said that person no longer worked there. After several attempts in speaking with Esther at Exquisite with no success. I returned the mechandise without ever opening the box to Carico Int'l to the address it was sent from. It shows as a negative on my credit and Exquisite will not accept the return.

Maria of Kissimmee, FL December 18, 2006

Maria of Kissimmee FL (12/18/06)
Ms. Piedrahita came to my friends house to do a presentation of the carico products. I needed a water filter and she stated that the had the best in the market. Her presentation was only through a catalogue and she showed me several filters that were really expensive. I picked a filter that looked like it was worth the money I was going to invest in it..It was offered on credit and I used my credit card for the down payment of 59.00. My monthly payments were to be 26.40 per mo. Eventhough the contract I signed stated that I had 2 days to cancel same if i was not happy, and she was supposed to bring my filter within that period of time, I received the filter 2 weeks after through the mail. To my disappointment this filter looked like a small carafe, with a aaa battery, no spout to run the water, and a small hose that has to be hook to my only faucet in the sink.

I immediately called the salesperson, who in turn told me I had to deal directly with Carico not her. I called them and was told that I had signed a contract and they were not going to take the filter back. The next day I returned the filter to Carico and last thursday I RECEIVED THE BOX AGAIN.UPS indicxated that Carico refused to accept the box.

I am a retired old lady who needs to drink good water for my health. This incident has caused lots of stress in my life..If they want to keep my deposit, fine, but I refuse to pay 578.00 for a carafe that is not going to clean my drinking water.

Doug of Angola, IN November 14, 2006

Doug of Angola IN (11/14/06)
Evidently the wedding scam is getting too well known for Carico International. I live near an Amish community. Three of my Amish neighbors have been SCAMMED by a Carico salesman from Fort Wayne Ind. He collects a down payment, then returns and says the company will not ship merchandise untill paid in full. My Amish neighbors trust, and pay, and receive nothing. I have written emails and called on there behalf and received NO RESPONCS. Merchandise was paid for in Feburary of 2006. As of November of 2006 no returned emails or merchandise.

Stealing from the AMISH. A new low even for Carico.

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