Complain about a product or service

Carrier Heating & Cooling

Steve of East Greenbush NY (11/17/08)
In 1980 a local heating contractor instlled a Carrier ground water source heat pump in our new home. Due to a design flaw the heat pump air handling section had to be substantially modified at my own cost.

The fan was mounted on the shaft of a horizontally mounted motor, with no end support. Apparently the squirrel cage fan lost one of its balance weights and kept burning out motors. One was replaced under warranty but I quickly became disenchanted with the 100 cost of replacing fan motors every few weeks.

The motor and fan were eventually removed and replaced by a motor with a belt driven fan which was supported at both ends with bearings. This corrected Carrier's initial design flaw.

This modification allowed the heat pump to run for serveral years with only occasssional fan belt replacements.

At about 12 years of age, the heat pump had to be replaced because of extensive internal rust damage. It was replaced with a different brand of water source heat pump whoch has run for the last 14 years, requiring only four service calls for minor adjustments during that time. The current heat pump which replaced the Carrier does not have a single spot of rust on it, evry surface was epoxy painted for rust protection.

The Carrier heat pump was poorly designed and needed improvements designed and installed by a layman.

The Carrier heat pump needed to be replaced because of poor design, workmanship and extensive rusting.

Edward of Canton, PA November 10, 2008

Edward of Canton PA (11/10/08)
my wife and i bought a home heating unit from a local company 6 years ago that has since gone out of buisness but they insatlled a bw90 carrier boiler for us. this particular boiler has a very extremely limited 15 year warranty apparently. well the heat exchanger has a hole in it the part is covered but now i have to pay for shipping and labor to fix something that should not have gone bad to begin with.

i cant afford the labor or the shipping to fix the boiler and i also have 2 small children living in my home. so i guess when the heat goes completely we will just have to freeze.

Phill of Seminole, FL April 26, 2008

Phill of Seminole FL (04/26/08)
We recently purchased an Infinity 19 SEER residential A/C from Carrier 9TOP OF THE LINE MODEL). Carrier allowed an outside condenser unit to be installed on 4/15/08 with a KNOWN defective (loud sounding) veriable speed fan motor. Do to their arrogant attitude they will not replace the entire unit and only want to replace the defective motor. They have torn apart this brand new compressor two times ALREADY and will do it again on Monday 4/28/08, to repalce the motor again. I am told that this one MAY BE JUST A LOUD. This is a G.E. veriable speed fan motor and have issued a recall on that motor. New corrective G.E. fan production is do to start soon, I am told.

As a result of all of this, this compressor chassee has had all the powder coat paint stripped from under the screws down to the bare metal and will be a rust problem FOR SURE in the future as my old Carrier unit rusted this way. Hell even one side panel screw HOLE in the chassee is already stripped and will not grip. How many other holes are this way, I do not know! How can we use this new system to sell this house in the future with a rusted up outside compressor unit? Carrier wants me to be PRO-ACTIVE and take care of the powder coat to bare metal problem myself---WHAT IS THAT ALL ABOUT! Why do customers have to do WORK?

Nearly a 12,000 investment was installed and KNOWN TO BE DEFECTIVE before installation VERY ARROGANT COMPANY

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