Carrier Heating & Cooling Reviews

Everybody in the HVAC business recommended that we buy a Carrier Hybrid Heat Pump to replace our old Trane system, so we made the mistake of listening to them. Most of the dealers didn't even know how to order a "Gas Pack," so it wasn't easy to even order the unit. Most companies wanted us to buy a stand-alone gas furnace and an outdoor AC unit, but we insisted on a Hybrid, which gave them a problem. They wanted to sell us a new unit, but most of them either couldn't get one or they didn't know how to order one.

Infinity furnace installed in February 2025. April 2026, the furnace did not start. Had error code 35.1. Called the installer and since it was past the one year warranty, we had to pay a service call. The tech noticed this problem was logged in both March and April, both times about the 19th of the month. Well here were are again on May 19th and problem is back. Have been able to get the furnace back running, by power cycling. The installer contacted Carrier and they acknowledged there was an known ongoing problem but had no solution.

Carrier will not honor my warranty. I spent $16,000 dollars on an Infinity system 6 years ago, and the system went down over a week ago and Carrier says the parts are no longer made but they are not willing to do anything about it. The Dealer blames Carrier and Carrier says only the dealer can do anything about it. I am stuck as a senior citizen with 2 senior dogs, sweltering in TX heat and no one will take ownership of what was sold to me. I had higher expectations when I bought Carrier but it clearly is a pattern based on other reviews of the terrible experiences.

I have used Carrier HVAC systems for over 30 years, both commercial and residential products. In the beginning, Carrier had good and reliable products, and I was quite happy with them. However I had nothing but problems with my current residential HVAC system. My current Carrier HVAC is their top of the line residential unit, very expensive. It is less than 9 years old. Within the last 2-3 years, I had the thermostat replaced twice. Yes, the first replacement failed and we had to replace the thermostat a second time. Then the inducer in the furnace failed and that was an epensive part. Then came a big shocker - the inverter in the heat pump failed, and the inverter costs over $7,000. That's not a typo. The inverter, whch is bascially a PCA (printed circuit assembly) costs over SEVEN THOUSAND DOLLARS. Just one part in the heat pump.

I would Not recommend Carrier HVAC to anyone. I have lived in Charleston over 40 yrs, this by far the worst HVAC unit I have had in any home, townhouse or condo. It does not cool down this small, one story home well, it takes over an hour to go down 1-2 degrees (when it works & the sun is going down) and it is only spring, mid 80's, with some humidity...but I cannot get it below 75. It was at 70 at 1pm, now 75 at 4 pm. Is it even working? I have had it checked 3x times in the 1st yr, one problem was resolved-not Carrier's fault, (frog in plate outside) but tech did not believe me it was faulty. I think something else is broken now, it just does not work well. Not happy at all with it...

Carrier heat pump is a piece of junk! My daughter had it installed January 12 and it still does not work. 7 Service calls later (latest being today, March 10 and no success. It did run for 3.5 hrs and then the unit shut down. The installing company has done everything the Carrier techs suggested with no luck. Do not purchase from these guys!!!! I gave this 1 star only because 0 was not available.

I have 2 31/2ton Carrier air conditioners in my home. The yearly pm was done on the units, and the man says both evaporators in the attic are bad. These units were installed in 2022 and both need to be replaced. The cost will be $6000.00 with a 90 day warranty. If we replace the evaporators and they don't last but a couple of years, what's the use? I surely won't buy a Carrier and never will. I will also tell all my friends about the problem.

Yet another company that has customer no service. I have gone to my local Carrier servicing company and they were no help - I needed a spare part that was rusted on the outside condenser. So went to Carrier to try and order the part directly, but they would not help either. This was a terrible experience.

I installed Carrier 59SC2E furnace at 11-25-2026, It always has the burning smell and dirty smell. the re-seller come back and check serval times and can't find the root cause. It is very bad product. Don't buy it.

My Carrier unit is on its 3rd compressor replacement in 2 years. Carrier refuses to replace the unit, and wants to send another compressor. I have close to 1200.00 in labor for repairs under warranty. STAY AWAY from Carrier.