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Look out! There's a problem with some of these grills that can cause a fire. There've been at least two recalls plus the consumer complaints listed below.
Ronald of Victorville CA (07/07/08)
bought a charmglow grill and at 2 months the ignitor went out. I went back to the store and there was no replacement part. When I asked why they told me to go online and order the part. I have had no luck in geting any return emails and I get the same thing everytime I go to the store.
Can not self start grill without a lighter. ignitor is defective.
Tamara of Shelby Twp MI (07/07/08)
I bought a charmglow grill at Home depot July 2006. It fell apart after 1 year. I have been trying for several months to resolve my issues. I paid 399.oo for a stainless steel grill which turned out to be junk. Now I am sitting here waiting for company to come through on a replacement grill. It took me several weeks just to get through on the phone and email. Then I was told I had a claim after I sent them pictures.
The summer is almost half over I want my grill before fall. It is still under warrenty but company still hasn't done what is expected. Home depot doesn't even carry parts for a grill that they push and also own. Very poor business. Let the public beware. Don't buy Charmglow warrenty and customer service is a joke.
Store Manager at Home Depot also didn't follow through and bring the issue to Corporate Manager as he said he would. He also said he would get be the parts which didn't happen. Then when I went on line to this web site I see that this is a very common problem. My model number is 720-0304 4 burner. I know the 2005 was recalled and that this one should be recalled as well.
Fiona of Norwalk CT (07/06/08)
On July 4th my House nearly caught fire due to the gas hose on grill MELTING. No more that 4 minutes after starting the grill the flames engulfed the top of the grill. The fire was less than an inch from the tank before a very brave guest managed to pulled the gas tank out from under the the fire ball (since the hose had completely melted through)and turned off the nozzel. Thankfully no one was hurt.
I now have no grill and fixing the grill is out of the question because all the internal wiring and hoses were destroyed. I have pictures of the damage and would be glad to share them if necessary. I expect [their]company to compensate me for the grill. This is not an old grill which cost a significant amount of money and this should not have happened. Fortunately there was some brave and quick thinking or my house would have been ignited.
Jorge of Miami FL (07/06/08)
Bouhgt a Charmglow 720-0234 in 2007 and now all burners are rusted and HD carries no replacements... each burner is listed at $35.00 plus S&H... any place to go?
Phil of Baton Rouge LA (07/04/08)
I purchased a Charmglow 720-0036-HD-05 from Home Depot in 2006. Thinking we were buying value, we were happy with our selection. We don't grill often maybe a dozen times a year.
Early this spring we started having trouble with the grill; small burst of flames which we attributed to a possible burner going out. On further investigation we found the burners were rusted out and actually splitting apart. In addition the stainless flame tamers were rusting. (all of which are still under warranty)
To our amazement, Home Depot doesn't carry parts for this model, a model that I now know they sold nearly 100,000 units. Upon investigation, I now see I am just one of many that has had similar problem; PROBLEMS THAT HOME DEPOT WILL NOT OWN UP TO OR TAKE CARE OF. I am very dissapointed with Home Depot's lack of taking responsibility for this. Interestingly I sent in the registration card, but received no notice of the recall of this model.
Fortunately, we did not have a major fire and no one has been physically harmed. I am how out the $375 for the grill, which we expected to use for many years, and now I have to look for and purchase another new grill. It certainly won't be a Charmglow and it won't come from Home Depot.
Joseph of West Palm Beach FL (06/29/08)
went to home-depo to get burners, because our grill went on fire with a small explosin when i started it up. home-depo told me to call the 800 number because they dont carry the parts, now were stuck with a grill and out 500.oo bucks and still cant buy parts at home-depo for the grill we baught there. this grill is dangerous and a ripoff.
grill is no good, out the money for the grill afraid to use it any more. thank god knowone was hurt.
Wes of Manchester CT (06/29/08)
I purchased a charmglow grill from home depot in 2006. After using only a few times I was shocked when I started the grill up one day to find it in flames when I went to cook on it. The whole insides are blackened, My grates are trashed, the flame guard has melted in places. The burners are rusted,and the stainless steel is rusting all over (I do keep a cover on the grill).
So the bottom line is that I have a $350 dollar pile of junk that I did not know there was a problem with untill I went looking for replacement parts....I have a grill that I do not want to use anymore, AND CANT GET PARTS FOR.
Denora of Spring Lake MI (06/28/08)
I purchased our Charmglow Gas Grill at the end of the season 2005 for around $500. Rarely used it until 2006. Went to use it this season and one burner wouldn't work and the other two were throwing flames out the back of the grill. I couldn't believe Home Depot didn't carry replacement burners. I had just ordered replacement burners when I discovered this site.
And, I couldn't believe all the complaints--exactly the same as mine. I too had expected to have this stainless steel grill about 10 years. I'm extremely disappointed in Home Depot and even more so with Charmglow. both have lost my future business unless someone does something about this.
Luckily ours did not catch on fire to the extent that the grill, house, or deck were damaged, but I did just spend over $100 on new burners I have yet to receive a week after ordering them.
Randal of Odessa FL (06/28/08)
Charm Glow grill one year old burnt up and rusted gas tubes. Home Depot don't carry replacement tubes. Piece of Junk
Anne of Fairfield CT (06/27/08)
Follow up and advice to anyone who bought their Charmglow grill at Home Depot. Regardless of whether or not you have the original receipt, look underneath the burner knobs and see if there is an engraved statement Manufactured and Distributed exclusively for The Home Depot.
If the notice is there, call the toll free customer service number at the HQ in Atlanta Georgia and they will be happy to send you a gift card for the amount of the grill without a receipt or with a receipt you may bring the grill back for a store credit for the full amount regardless of when you purchased your grill. Just be firm about your position and that The Home Depot must stand behind the products they sell. It took me 5 days of persistence and it paid off.
I was able to have the customer service rep at The Home Depot HQ arrange for me to return the burnt grill so I did not need to incur the $60 dump fee to dispose of it myself, I received 100% of my money back for the grill and the grill cover in the form of a store credit.
Jerry of Johnston City IL (06/26/08)
our charmglow grill was 14 months old when it gaught fire. upon inspection i found that all three burners were completly rusted out. like all the others we called the 800 number many times before we reached them, only to be put on hold. we never got to talk to anyone. these grills are dangerous and should be taken off the market. to replace the burners will cost over $100.oo.
Allan of Benton AR (06/26/08)
I purchased a Charmglow Gas Grill from Home Depot in 2006. Now, all 5 burner tubes are completely deteriorated and cracked. After calling the service number on the grill, numerous times and waiting for over a half hour, TGS did agree to ship me 5 replacement tubes, but I will still have to spend my time to install, and had to pay over $20.00 for shipping. I sure hope the replacements tubes are a much better quality than the original ones were. After reading so many complaints from other people with the same problem, I feel they ought to refund some amount of money for the apparent poor quality grill. I paid over $500.00 thinking I was getting a grill that would last at least a decade, if not a lifetime. Wrong!
Bryan of Flint MI (06/25/08)
I received a Charmglow gas grill for Christmas 2005 and used it for the first time June of 2006. We used it the summer of 2007 and no problems. The this summer used it and a fire developed in the cabinet that holds the propane tank. The bottom half of the grill was engulfed in flames for about 10 minutes. I spreayed it down with the garden hose and it finally went out. Luckly the tank was close to empty I guess. all the gas lines were completly melted in a pile in the cabinet and the fitting to the tank was also destroyed.
I called Home Depot to see if this was a problem or a fault of theirs because they assembled the grill and they said they had never heard of any problems and because the grill was a copule years old they would do nothing about it. so I went on line to Charmglow to complain to them and I noticed a Consumers affair on my search page. I called the number in the articl for Nexgrill customer service and got a representive who was very understanding and they said they would send me a new hose and regulator kit which will take 3-4 weeks to get here.
I have to figure out how to install it and then I have to trust this grill won't burn my house down. The article said Home Depot sold 86,000 of these fire hazards and have record of everyone who bought one. I can't beleive that Home Depot did not know or will not admit they had a problem with this grill. I would think that Charmglow would have made some attempt to inform the consumer or it's distributors of this problem,. The article is dated September 8, 2005. So they knew of the problem 4 months after they sold me this fire trap.
So now I have a blackened stainless steel grill to use if I can replace the hoses and regulater. I think they should replace it. I have a blackened (useless) grill with melted gas hoses and a blackened outside wall of my shed.
The of Milford CT (06/24/08)
We purchased a charmglow grill from Home Depot in 2006 at the end of the summer and like all the consumers listed we had the same problems with the grill and when we went to use it at our 1st cook out it caught on fire. Luckily no one was hurt. the knob actually melted off the unit!
Anyway I researched to see if any else had the same problems and prepared myself the upcoming trip to Home Depot. I presented my self and the grill and unlike everyone else I had a positive experience with the Home Depot in Orange, CT. They were polite and courteous and within the hour we had a replacement grill. We have always had good customer service from our Home Depot and were glad to see that they continued even with this unpleasent experience.
I really wanted to share my experience because contrary to what everyone else went thru our experience was positive and that needs to be reflected also. Thank you
Richard of Holly MI (06/23/08)
Purchased from Home Depot 2 years, 6 week old Charmglow grill blew out the burners, Model 720-0230. Flames shooting up everywhere! This is the 2nd time I've had to get parts under warranty from TGS. The first time was early last year, the grill got too hot and caused the grate to warp and sag. This time I need grates again and burners, the customer service guy said the burners were probably bad before causing the over heating.
Anyway, the burners have a 5 year warranty and the grates have a 3 year warranty, but they want $70 to ship them to me. I told him to keep the grates and ship me the burners; shipping for just the burners was $19 I also called Home Depot and expressed how I felt about TGS and Charmglow Grills and their warranty shipping charges.
Flamed up, I got the gas turned off at the tank in time. No physical damaged other than two burners. Cost $19 shipping for warranty parts and $51 more if I want the under warranty grates replaced. I can't get warranty parts locally, Home Depot should carry warranty parts if they sell the units.
F. of Dartmouth (06/23/08)
I Have been working in the middle east for the past 3 yrs.Last year we moved in a new house in July bought myself a Charmglow BBQ at home depot, used it maybe 10 time before returning to work and I just got back, uncovered the BBQ to have my first steak on the grill of the summer to see the 4 burners rusted to pieces and useless.So far i have called texas for the parts emailed as per instructed met with 5 different people at home depot and still no resolution over $500.00 obviously wasted. I have a perfect stainless steel BBQ shell with no burners and i cant even purchase new ones.
Thank you home depot. hope you took a good look at me because thayt is the last time you will ever see me in your stores again !
Faye of Minneapolis MN (06/23/08)
Table top gas grill worked fine for a while then caught on fire and melted the handle.
Grill is no good. burnt my railing on my deck. Home Depot refused refund because transaction is longer than 90 days. I am really angry about this!
Faye of Minneapolis, MN (06/23/08)
Table top gas grill work fine for a while then caught on fire and melted the handle.
Grill is no good. burnt my railing on my deck. Home Depot refused refund because transaction is longer than 90 days. I am really angry about this!
Mario of Westport CT (06/22/08)
Purchased a bbq grill 1 year ago. The ignition box caught fire electrically and exploded in my wife and I's face.
Fortunately no one was hurt. But we had mild powder burns on the face.
Anne of Fairfield CT (06/20/08)
I purchased a Charmglow grill model#810-2320-B about one year ago from Home Depot. The cost was approximately $350. It was a bear to assemble and took much longer than we thought. We used the grill last summer and went to use it again this year and noticed that it seemed to be flaming a bit. Last night, the entire thing caught on fire. It was really scary, flames were everywhere and the knobs melted before our eyes and the ignition switch popped off while ignited. Thank God no one was hurt. My husband had to reach in and turn off the propane tank. I was afraid it was going to explode! We were finally able to control the fire without having to call 911.
This morning I called Charmglow and they told me that without an original receipt they cannot do anything at all to help me. They said when I get the receipt I can call back and then they will start a complaint and pass it along to the fire adjuster who will probably get back to me in approximately 4 weeks to discuss this case, if they find there is merit. This is a ridiculous situation. So many of us have had the same problem with this model and it has not been recalled.
I called Home Depot to get a copy of my receipt and first they told me I did not have a credit card, so I called their Corporate Offices and spoke with a bookkeeper there who said she saw my credit card history for the past 12 years and could order a receipt for me, but I will need to look through the receipts. I asked her if she could fax me the statements and she told me she would need to mail them from Florida to Iowa and Iowa would mail them out to me in two weeks!
I spoke with the manager of Home Depot and asked if I could bring back the grill. He said he was not sure and would not be able to tell me without knowing the model number. Home Depot should stand behind everything they sell and should not stick customers with inferior, dangerous products. We should do a class action suit and everyone should drag these sorry grills back to every Home Depot store in the country on a sunny Saturday morning as they are trying to sell more grills and we should demand our money back. I will be contacting Home Depot corporate office tomorrow. I have no interest in paying for parts and/or shipping for any new replacement parts from Charmglow. The risk is not worth it.
I am sitting in the beginning of summer with this huge, burnt out grill on my patio, out $350 with incompetent Home Depot people who do not stand behind their products and an inferior company who is ripping people off by selling very dangerous products. I will be contacting the Better Business bureau and my attorney generals office consumer office also.
Doug of Valley Stream NY (06/19/08)
Like all of the others before us, we purchased a Charmglow Model 720-0234 in August 2006 from Home Depot. Last week (June 13th) I removed the grates and 'tamers' to clean out the unit and noticed that one of the five burners was split and all of the others were rusted. This explains the high flame that was confined to the back side of the grill. My wife called Nexgrill (aka Charmglow) and after 45-60 minutes on hold, spoke to a representative who indicated that the burners are covered under warranty and that they will replace all five burners.
I am currently waiting for the parts. In the mean time I discovered this site and all of the complaints and issues. I have since completely disconnected the gas tank and will not be using this unit at all. I have also contacted the Consumer Protection Safety Commission and registered a complaint with them. In order to force a recall, they need to be contacted by all of the consumers with their individual complaints. I heard class action mentioned! Anybody started one? I'm in.
E. of Katy, TX (06/18/08)
Same story, bought a Charmglow in April 2005. Burners are rusted out. Home Depot does not carry the replacement parts. Burners are 1/3 the price of the unit.
Just wasted 450.00 bucks.
Jeffrey of Plainfield CT (06/18/08)
I paid 350 dollars for this grill (Charmglow Model # 720-0230) and after 1 and a half short seasons all 3 burners have rusted to nothing.This unit is a piece of junk.
Now I have to spend 80 dollars to reblace the 3 burners.
Darek of Schaumburg IL (06/18/08)
I bought a Charmglow grill from Home Depot for ~$500. This thing fell apart after one grilling season. The burners are rusted out and this stainless steel is rusting. Just amazing on what a piece of junk this grill really is. Will be going to Loews from now on.
It looks like I have to buy a new grill (Not from them) as I'm not the only person complaining about this grill. I was thinking of fixing it but I don't need it to blow up in my face in the future.
Edwin of Massapequa NY (06/18/08)
I received a Charmglow BBQ this past Sunday for Father's Day and on the lid it is missing one of the small black rubber bushings on the left front corner. The Model is 720CSJB0578. It was purchased by my son from Home Depot in Copague, Nassau County New York. Can you please send me one bushing or rummer stopper if thats what it's called. If you can send me a few in case they fall off it would be greatly appreciated.
Lynn of Mansfield MA (06/17/08)
I am furious that I have spent almost $400.00 for a grill that didn't even last me one season. I will never again buy a Charmglow product or a grill from Home Depot since I was told by Home Depot that the parts not working were out of warranty.
Purchased a 4 burner, with a separate rotissere and side burner in May 2007. Used it sparingly. I bought a special tool to clean the porcelin grill so avoid scratching them. I thoroughly cleaned and oiled the grills and the entire unit before putting it away for the winter - covered in my garage. Upon uncovering it the end of May 2008, the grill is totally rusted, the flame diverters are rusted and the ignitor does not work. Of course, all of these items are not covered on the warranty after 1 year.
Scott of Victor NY (06/17/08)
My Charmglow Gas Grill has not been working and I have called the 800-527-0717 customer service multiple times. Since May 30th I have called 11 times and been put on hold for an average of 32 minutes each time. Also I have called only to receive a busy signal app 49 times. I am very discouraged, frustrated and disappointed in the customer service I have received (NONE). I have been with out a grill for 2 months now. What should I do? Go by another grill from a different company? Keep calling only to be put on hold for another 32 minutes or call and get another busy signal?
David of East Lansing MI (06/17/08)
I have a Charmglow stainless steel gas grill, model no. 720-0230. It was purchased from Home Depot on May 31,2006.
The three burners in the grill have completely rusted out. This has rendered my grill useless and dangerous. Flames are shooting up the back of the grill! The burners have a five year warranty. These parts are still under warranty.
After several useless phone calls, I was able to get an email response from the company.
I was offered replacement parts, but I would have to pay $20 in shipping.
Why would I pay to get parts that are defective? This won't solve my problem. I want my money back. I do now want their defective products!
Out $350. I will not use this grill as it is defective and unsafe!
Eric of Plymouth MA (06/16/08)
Purchased a Charmglow grill # 810-7440-S On 05-10-07. To day the Left rear wheel broke. I only move the grill about 2 feet to put the cover on and then move it back. Also the burners are rusting out and some areas have compleaty disentigrated. I came in to order new parts and found this web site and all the complaints. I guess im out of luck from what I have read with all the customer service complaints.
I have only had the grill 13 months I expeted A LOT MORE FOR MY MONEY this was my first $369.00 stanless steel grill. My last grill was $120.00 and it lasted 7 years befor i needed to replace the burners. I have been riped off with cheeply made parts. Now im affraid to use the grill, I dont want to risk setting the deck on fire or risk getting hurt.
Michael of Philadelphia PA (06/16/08)
Purchased Charmglow 720-0230 About a year ago at the home depot it worked ok for one season but near the end the burners started acting crazy a little fire here a little there...then Bang they where all just a pile of rust.. ok no problem I thought I will just replace them ..But wait no-body sells them. Home depot apparently does not even want to be bothered selling these burners ..
I'm out 350.00 or so I'm not spending 69.00 to buy replacement burners when i understand that these blow out just as fast. Please someone put a end to this injustice.
Julie of Augusta GA (06/15/08)
I bought a Charmglow Gas Grill about a year ago for over $400. Now 2 of 3 burners are rusted in half. I don't understand, if the grill was adveritised as stainless steel, why they rusted. Now I have to put more money into something that was suppose to last for years. I called home depot and they referred me to call Charmglow. I am just plain out of $400 and over $100 or more if I want my grill to function. NOT HAPPY
Lloyd of Byron Center MI (06/14/08)
Same story as others. Charmglow grill #720-0036-HD-05. Burners rusted out just after the first year. Got replacement burners but no instructions on how to install them! I can't figure it out... This unit should have lasted at least five years. I'm out $350
I'm out $350 +tax
Robert of Sutton MA (06/14/08)
I bought a Charmglow grill last summer at Home Depot. They delivered. When it arrived the stainles steel was rusted and the panels did not match - the grain of the steel was different on different parts. I returned it. They came back with another grill still with mismatched stainless steel. There was strange discoloration on some of the panels. I am not a knit picker and I took the grill figuring it was a problem I could live with.
I started using the grill. Within 3 months the igniter broke. Then 2 of 4 control valves broke - which to me seems dangerous because you don't know if they are leaking. The door hindges also have started to fail.
I went to HD and they said to deal w/ Charmglow - thye will take care of it, send you the parts right out. You know, i don't remember when i became a grill service man but anyway, I called the 800 number and got screwed around with multiple connections and no human to talk to. Left on hold for over a half hour then they drop the call, multiple times.
I went on line. Again 20 minutes and multiple forms later I get an error message with no resolution. Where sorry. No further instruction. Alot of good that does me.
It is obvious to me they are playing consumers for fools hoping we will go away. I am 50 and this product reminds me of something I bought in the 70s when there was no quality control. Gee, even Chinese products work now days.
Dominic of Sterling Hts MI (06/12/08)
Not even a year old yet. my porcilin grills are rusting to the point that I cann't grill dirrectly on the surface. They are destroyed.
Leo of Litchfield CT (06/12/08)
Bought a $500 Charmglo grill (Model # 720-0396)from Home Depot in Norwalk, CT as a combo birthday and anniversary gift for daughter and husband on July 1, 2007. In November flames started leaking out around one of the control knobs of one of the burners.
I, the buyer, and our daughter have made many calls to the 800 number provided, spent hours on hold and have received no satisfaction. Grill Services gave us the name of a repair company. He arrived at my daughters, $50 to show up and $1.00 per minute after arrival. It cost $100 to find out what parts were needed. He left saying he would inform her how much the parts would cost. Was never heard from again. There were so many calls that they cannot all be described here. We will no longer be obliged to shop at Home Depot. I am hearing more and more bad things about their service and products every day.
Fortunately, there was no damage to property and no injuries to anyone but we are out $600 and our daughter does not have a grill. Would willingly be part of a class action suit. Personally, I sincerely hope that there will be one.
Pamela of Huntington Station NY (06/11/08)
Bought Charmglow Gas Grill approx. 2 years ago. Model #810-2320-B. On 6/09/08 grill front went into flames and knobs melted and along with what seemed to be the ignitor fell to the floor in flames. While reaching under to shut off gas burning pieces hitting arm. Flaming pieces fell onto wood deck. Noticed another model recalled but not this one. Lucky we didn't get blown up.
Loss of a gas grill that cost enough money. Luckily no major personal injury, some burns on arm, but it could have blown us and our house up!
Terry of Clinton Twp MI (06/11/08)
Our Charmglow grill is rusted out and a fire hazard, Robert, manager says he never had a complaint about the grill. for crying out loud, all he has to do is look at the complaints on consumer affairs, everyday there is more complaints about this grill. Can't someone help us? these are not inexpensive grills, can someone start a class action suit?
The back of the grill caught fire, if we were'nt standing right there we could have caught the shed on fire. The tubes are comletely rusted away after 2 yrs, Home Depot will do nothing and the company that still makes them will do nothing, yet Home Depot continues to sell them.
Kenneth of Menomonee Falls, WI (06/09/08)
Purchased Stainless Charmglow in May of 2006 from Home Depot. Within 1 year the burners began cracking and large flames began shooting out of the burners. Contacted Brinkman Corporation today after trying for over a week and sitting on hold for over a half an hour each time and was told I could buy replacement burners for approx. $30 as the unit is now not under warranty.
I have immediately stopped using this grill that I paid approx. $300 for. With continued use the grill along with my home could likely start on fire not to mention the explosion of the propane tank possibly starting other homes on fire as well.
Anthony of Waldorf MD (06/09/08)
I am the owner of a fire hazard (Charmglow Grill). I spent around $350.00 on a Charmglow grill purchased from Home Depot summer of 2007. Toward the end of that summer flames started shooting from the back of the grill and the entire hose assembly melted - my biggest fear was that the propane take was going to explode. Thank God it did not. I want my money back and Charmglow off the grill market.
David of North Olmsted, OH (06/09/08)
We received a new Charmglow stainless steel grill for a housewarming gift in July 2006 - purchased from Home Depot. In less than 2 years, 2 of my burners are rusted through, the stainless steel cooking grates are rusted, and I have 2 potentially bad gas valves.
Thinking this could get rectified under warranty, I only have to pay $40 to ship the new cooking grates and $20 for the new burners!! The gas valves are not under warranty and it will cost me over $100 to replace those. And, by the way, it will take 3-4 weeks to get those new parts. What a piece of junk!!
My old $120 grill from Sears lasted 8 years - this $350 crapper lasted 1-1/2.
Mike of Fenton, MI (06/09/08)
We purchased a Charmglow Stainless Steel grill from Home Depot. the burners started to rust after one season and now into the second barbeque season and it is a piece of junk. I thought about replacing the burners but after reading all the complaints I am throwing this piece of Chinese junk away.
No damage has resulted but that is only because I stopped using the grill, it was shooting out flamses that could have had disastrous results.
Tim of Avon Lake OH (06/09/08)
Purchased a Charmglow 720-0234 5 burner gas grill in April 2006. June of 08 and all five burners are totally shot. After reading all the complaints i am not even going to bother trying to get warranty parts or purchase them on my own. Home Depot has lost a customer for life.
I paid $595.43 for this grill to be delivered to my house. Only had two seasons of use and thank God my kids and property were not harmed. Please include me in class action suite.
Joe of Palm Coast FL (06/08/08)
We got this grill less than 3 years ago, and we've been unable to use it for the past YEAR due to all 3 burners completely rusting out with flames shooting out the back. We have been attempting to contact ANYONE to purchase replacement tube burners, but have not been able to get through to Charmglow for the past 6 months. We did submit an online form several months ago and received a free valve replacement from them - but that wasn't the problem area. A letter was enclosed stating we could get replacement burners for just the shipping cost if we could produce our receipt, but it's MIA. We live in FL and grill very often & all year long (except mid-summer when it's too hot) so we've missed out on many cookouts and delicious meals because of this nuisance.
About 8 months ago, my wife purchased 3 replacement burners on ebay for about $60, but they did not fit - about 3 too long - so we returned them. The ebay seller knew much more than Home Depot, and the burners my wife bought were of a much better grade of stainless, and better overall construction, it's a shame they didn't fit!
Home Depot is useless when it comes to info about this, and now judging by all the comments here, I think I'll finally give in to my wife's request for a new grill ... it's just wrong to have to shed over $350 for a piece of crap that didn't last 2 years. But the real kicker is that we donated our old grill when we got this one ... a fantastic, reliable, Sunbeam that we had for a good 8 years. So much for a new & improved model! I would love to hear of any suits relating to this ...
Eddie of Prospect Park NJ (06/07/08)
I bought a Charmglow 3 burner stainless steele grill model 720-0230, it has been 3 years since I purchased it. Last year the burners were not cooking even but I lived with it. Then this year flames are shooting out the back from the right burner. When I check online to google Charmglow I find all these recalls with the same problem. I have found lately that not only the product quality and the customer service has declined greatly.
I hope that I can find a resolution to this problem with the grill since it's a $350.00 investment. Not to mention, I had a lowered price unit and only had to change the burners once in 10 YEARS!
Patrick of Levittown, NY (06/07/08)
this grill is an extreme fire hazard and needs to be relaced by home depot or charmglow. this is an accident waiting to haapen.
the hose,firebox and burners are all major fire hazards. the grill is not abled to be used withuot causing a major fire.this is unacceptable and all owners need a full refund or relacement grills of the same worth($400/$500).
Mark of Madison MS (06/05/08)
While cleaning my grill I found two of three burners rusted out. Called customer service after 15 minutes on hold was cut off when customer service finally picked up. Looked on web for web site and found this site and the complaints on the grill I wanted parts for (Charmglow 720-0036-HD-050.
I called the 888# for the repair kit offered and to order three new burners. Of course there is a 3 to 4 week wait for the part to come in and then they will be shipped. Shipping $18.49 was charged for parts. Oh but it saved me $84.00 on what those parts would have cost. On a $350.00 grill???? I guess I'm lucky to not have had this unit burn up or explode like some others I have read about. I agree that we consumers should be give a complete refund because I am now afraid to use this grill.
Fortunately no physical damage but shipping cost on parts for cheap burners replacement. Anxiety about using this grill in the future. I will probably trash it and replace it with a safer product. Loss $350.00.
Fred of Port Saint Lucie FL (06/05/08)
My wife bought me a Charmglow 720-0036-HD-05 gas grill back in June of 2005. I had to replace 2 burners after less than 1 year of use. They sent me a replacement after about 2 months. The burners had completely rusted out and flames were shooting through the back spewing out tons of gas.
Since then the burners have once again rusted out and I can not get in touch with a live person on the phone. Keep going in endless loop. I emailed customer service twice, still waiting for a response. I will not use this grill anymore, out looking for a new grill. Very dangerous.
Gas grill cost $350.00 at Home Depot. Was unable to enjoy using this grill and lost our money.
Joe of Fountain Inn, SC (06/05/08)
I bought a Charmglow grill July of 2006 and the burners have rusted. It is almost impossible to find replacement parts. Home Depot nolonger carries the replacement parts.
After reading the problems everyone is having it probably isn't worth the $106 to replace the burners. They should be under warranty but I don't think anyone will honor Charmglow's warranties.
I'm out $400 but at least I haven't been injured. Could have been a more expensive learning experience.
Eric of Tamarac, FL (06/04/08)
I recently purchased a Charmglow Grill. The grill has electrinic ignition, however the ignitors fire continuously at about 1 second intervals for as long as the grill is plugged in, regardles of whether or not it is even turned on.
SInce the grill has a built in refrigerator I cannot simply unplug it because that will shut down the fridge. I cannot get anyone at Brinkman/Charmglow/Home Depot to pick up the phone or return an email
Nick of Bayonne NJ (06/04/08)
I purchased a charmglow 720-0304 4 burner grill about a year and a half ago. After using it a couple of times this season already I was preheating it the other day. When I came out 10 minutes later there was fire coming out of two of the knobs. It melted them and rendered the grill inoperable. Shutting off the grill was obviously not fun. I purchased it from Home Depot. After seeing so many of the same problems I feel Nexgrill should step up to the plate and recall this junk. I paid $400.00 and is now a saftey hazard and inoperable. Maybe a lawsuit is needed to spark a flame under them and realize that they have a huge problem here.
Greg of Redondo Beach CA (06/03/08)
purchased a Charmglow grill Model #720-0234. in April 2006. all 5-burners completely rusted out and flame tamers destroyed. the grill is always covered and these parts were disintigrated from rust after 2-years. the service center handling the replacement parts has poor customer service with no follow-up in regards to covered warranty parts. still waiting to see if the covered warranty parts will show up.
a true disappointing investment in a stainless steel grill to rust out so fast with light use. home depot should be held accountable for this obviously faulty merchandise. i wish that i had known this prior to purchasing this grill & cover for $522.
Patrick of Levittown NY (06/03/08)
the grill has a recall for a fire hazard. also it gets fire in the firebox, when cooking anything. it is a great hazard and i 'am scared to use the grill for fear of a fire or propane explosion. the company is not responding to the issue.
fire and explosion of tank
Tim of Lemon Grove CA (06/03/08)
I have Charmglow model 720-0230 purchased from Home Depot. Right side main burner is totally disintegrated after 2 years of moderate use. Flames were shooting out the back after which I shut it it down and removed the grate and flame tamer and saw the burer was trashed from rust. The middle and left side main burners are shot as well. No replacement burner parts available at Home Depot. I will NEVER buy another Charmglow/Nexgrill product. All my relatives and friends will be warned to stay away from this poorly designed chinese junk.
I now have a $350.00 fire hazard grill that might as well be a boat anchor. Won't make that mistake again.
Larry of North Branford CT (06/03/08)
I purchased a Stainless Steel Charmglow gas grill model #720-0230 from Home Depot in Hamden CT approx 18 months ago. Rather then buy a cheaper grill and get 5-7 years use, I decided to spend the $350 and get a better and more durable unit? I have had problems with the burners burning out and causing large fires on the back of the unit. Thank goodness I was able to shut the tank off and leave the area with minimal damage. This is a very serious and extremely dangerous situation. After reading the numerous complaints about this inferior product it is a mytery that no one has yet been killed. The grills have been discontinued, Home Depot refuses to have anything to do with standing behind the product they sold and although replacement parts are available, they must be purchased along with freight cost and have a 6-8 week lead time. I do not have any faith in the replacement parts since the OEM components were so cheaply made. I would rather a full refund or credit toward a hopefully better grill be given to the consumer.
Thank you.
Albert of Jacksonville, FL (06/02/08)
on 10/005 we purchased a stainless steel charmglow gas grill from home depot and the burners rusted out and throwing flames from the back.Thank goodness no one was injured.
A $350.00 (well know name) grill didn't even last 2 1/2 yrs. I have been trying to call the company and you get left on hold for 1/2 to 1hr, finally gave up and decided to go on line for replacement parts and just read 27 pages of complaints of the Charmglow grill. How can i get this solved?
Phil of Tulsa, OK (06/02/08)
My wife and I purchased the Charmglow model 720-0234 on March 12, 2006. We've used it typically 2-3 times per week for the past two years. On June 1, 2008 (yesterday) I tried to use the grill, and flames were coming out of the back of the burners. I took the unit apart to see what was going on and found 4 of the 5 burners cracked and completely corroded. The flame tamers were also corroded.
Pulling out the user guide, I found and called the 800 number. After going through 5 circulating phone tree redirects, I finally got put in a waiting queue for 38 minutes. I finally spoke with a helpful young lady who confirmed that they had indeed had a large number of complaints about the burners and tamers. After supplying my model and serial number she confirmed that the warranty was still good and that I'd have to pay $24.95 for shipment of the 5 burners and 5 tamers. She indicated that I'd receive the parts in about 3 weeks. I also had to email her my receipt and she confirmed that she'd received it.
I used to work at Home Depot, and my wife and I USED to buy a lot of product there. I'm pretty upset that they're STILL selling these defective products (the Chinese steel that's in these products is NOT high quality stainless). My wife and I have determined that after this situation (and several before it with other products from Home Depot), we're not going to be shopping at Home Depot any more.
Carl of Greenwood Lake NY (06/02/08)
I purchased a 5 burner Charmglow grill 2 years ago with a recommendation by the Home Depot Employee. The grill cost $500. I originally wanted a Weber but was told by this employee that the stainless steel burners in the Charmglow would last for years and that it was a better value than the Weber. The burners have completely disintegrated and it nearly caused a fire and injury to my wife.
Not only is the product a piece of garbage but for an employees of Home Depot to give it such high praises only leads me to believe there is an extra comission by pushing this junk. I have contacted the support folks and have been told that they would send me new burners but that it will take up to 6 weeks. The summer will be half over by then. They are still filling back orders from April for the same problem.
Please include me in any class action suits - I want to recvover my money and get a Weber.
Fred of Hooper UT (06/02/08)
The stainless steel burners in my grill are warrenteed for 5 years and they fell apart after two years. The email I've seen on these grills make me think that I won't see replacement parts anytime soon.
Ed of Lindenhurst NY (06/02/08)
Like the rest. Two years and I am out 400 bucks. I will not even bother to fix this peice of junk. Please let me know if there is a class action. Thanks
Sheila of Bangor PA (06/02/08)
My husband and I were very excited to by our first grill for our new house. We went to Home Depot and bought a Charmglow stainless steel grill. We bought it in May of 2007 by the end of the summer we were having problems with the burners not always working and high flames shooting out at times.
It is now the beginning of June 2008 and the burners have completely stopped working. We have spent serveral hours on different occasions on the phone with Home Depot and Charmglows customer service. They are no help, we were advised to buy new burners or bring the grill back to homedepot for a diagnostic check. I am so dissapointed that a company like Home Depot does not stand behind a product it sells. We won't be buying anything there anytime soon.
Peggy of N. Versailles PA (06/01/08)
Purchased a Charmglow SS gas grill and have only used for 3 summers. Burners are complete rusted through and flames are shooting out of the back of the grill. Replacement parts are not available at Home Depot who took over the Charmglow name and did not do it justice. Having the grills made by Nexgrill in China was not the smartest move Home Depot made, but even worse is their decision to no carry the appropriate parts or stand behind this product. If you buy this product, you will only get a couple years out of it. I had a $99 grill that lasted 15 years. Where is the consumer protection? Both Home Depot and Nexgrill should be held accountable for this.
A $350 investment in a supposedly stainless steel grill wasted. Cannot get replacement parts unless ordered online. It's garbage and now we must purchase another grill.
Rich of Old Bridge NJ (06/01/08)
Purchased a Stainless Steel Charmglow grille in dec 2006. Used it from april 2007 and by june the Stainless Steel burner blew a hole in it. Apparently it is not S/S. Does anybody have a web address, phone #, email address for Charmglow being that it does'nt seem to list them anywhere...thanks
Bob of Emerson, NJ (05/29/08)
My brother bought a Charmglow from Home Depot for my wedding present when I moved into my house in July of 2006. My burners have rusted out and thank god nothing has happened and noone was hurt, but should I spend the money replacing them. Will I even get new burners, will this even solve the problem? Will I have the same problem next year, will it be safe? The questions are never ending.
Nick of New Hartford, NY (05/28/08)
Purchased a stainless steel Charmglow grill along with a Charmglow grill cover. Within a month, I noticed stainless steel rustspots along the cover, despite the fact that I cleaned it with stainless steel cleaner/covered it after every use.
I emailed the customer service website and they told me that stainless steel cleaner should remove the rust spots..... very poor advice. I am very dissatisfied with this company and product line.
Patsy of Murfreesboro TN (05/27/08)
I purchased a charmglow grill from Home Depot in June of 2007. Serial number 7310-0612-y025231. On May 26th the grill caught fire as I was preparing our Memorial Day food. First the knobs melted off which left me with 3 foot flames and no way to turn off the grill. Luckily, my husband and his frind were able to take a wet towel and turn off the gas tank. He now has blisters on his hand. This grill nearly burned down my house. It burned my patio. I went to the Home Depot where I purchased the grill and was told to call Nexgrill. I dialed them and was on hold 47 minutes before someone picked up the phone. Once the phone was picked up, the call disconnected. I then called Rich Empire International LTD and this number directed me back to customer service at Nexgrill. This is serious and I can not get any help from anyone that has been involved with the purchase of this grill.
My husband has minor blisters on his hands, my patio is burned and the grill is destroyed.
Rondelle of Robesonia PA (05/27/08)
Bought a Charmglow stainless steel grill #720-0036 from Home Depot in 2006. Since then contacted Grill Services back in April and paid for shipping for replacement burners that had all rusted completely out, and here it is May 27th and was just told it would be 6 weeks (from today) until I would get the replacement parts. Seems to me Home Depot is not the problem, but the company who made this grill.
Since then I had to purchase another grill instead of them sending my parts. I was lucky that my children, who are old enough to use the grill did not try to light it. I removed all 3 of the rusted out burners and have them if need be.
Marianne of Davie, FL (05/26/08)
This is regarding a Charmglow Grill model 7200230 which I bought in July 06. It was $350 and all stainless steel. That is why we bought it because of the stainless steel burners. We thought they would last much longer than our former $99 grill in which the burners lasted 5-7 years.
The charmglow burners all rusted out already and so did the flame retarders. Flames now shoot out the back. One cracked in half. We keep this covered in Florida and out of the rain. Also we have had a 2 year dry spell in Florida and it hardly ever gets wet. This is a dangerous item and should be recalled.
I am out $350 and do not want to replace the burner because I am afraid is is a dangerous item from all the other stories on this website.
Anthony of Cortlandt Manor, NY (05/26/08)
My wife bought me this grill as a gift 2 years ago. I went to use it and thought I was going to be fried!!! Flames shot out the back and a noise like a jet engine was roaring. Seems the tubes rotted out and Home Depot doesn't carry the parts even though they sell the grill.
My wife is now out the $400.00 she spent for the grill and to repair the tubes and one control valve is over $100.
This is a new grill, thank God it didn't explode while my kids were around and we were cooking!!!
Rita of Oakland, MI (05/26/08)
Last used our grill last summer, burners were split and ignitor stopped working spent all last summer looking for parts. Mow husband wants to get parts but after hearing that the same things are happening to other, we will be getting a different grill. Husband told me that it was my fault the grill had rusted so quickly ( our grill was in an open screened in porch with a roof and a grill cover and still rusted. I used ours all yr long but after 2 yrs no more. We purchased ours in 2005.
there went 400 down the drain, along with the constant complaining from my husband!
Barry of Fords NJ (05/26/08)
i bought a charmglow grill from the home depot which ownes charmglow i was supposed to be there top model after using grill about 10 times the stainless steel burners rusted shut and cased a backflash that almost burnt my wifes hands
after conntacking charmglows customer service which is useless they told me the regulator is bad i changed it did not fix problem then they told me my tank was bad changed it still had problem they finally amited that the burners were defective . after 30 phone calls and missed promised shipping dates for replacement parts 3 months later charmglow said parts are on back order and they dont know when they will get them . i paid over $ 400.00 for a grill icant use i want to return it to home depot but they said no wait for parts that they dont carry in the store . what do i do thanks
Matthew of West Nyack, NY (05/26/08)
I bought a Charmglow Grill from Home Depot. I am not a wealthy person by decided to splurge on a nice grill. We used the grill and in less than a year THe knobs caught fire.
I contacted the company and they sent me replacement parts. The parts could NOT be replaced and the grill is rendered USELESS. No person can repair this grill. They used the wrong type of metal for screws and now the screws are deteriorated. If you try to unscrew anything the head of the screw crumbles.
The only company I know that uses the proper materials is WEBER. Too bad I can't afford to buy one since my money was wasted on this garbage product. I am out $500.00 and can do nothing to resolve this problem.
Erik of Arnold, MO (05/25/08)
I purchased a Charmglow in April of '05 and with in 1 1/2 years, all of the supposed stainless steel burners were rusted and throwing flames out the back of the grill. As far as the recall goes, You would think that a responsible business would have your purchase in the computer and send a notice out to the affected customers and make them aware of the saftey issues.
I did not learn of the recall until I went on-line to find replacement Stainless Steel burners for my stainless Steel grill. When I went to Home Depot to inquire about parts, they blew my concerns off and referred me to the imfamous 1-800 customer service line for Charmglow with a good luck.
Christian of Bennington, NE (05/25/08)
I bought Charmglow at Home Depot for over $400.00. After only two seasons, 2 of the 4 burners are rusted out with big holes in them, making the grill inoperable. This grill was manufactured with very poor material.
I am not sure I will even try to fix it...what else will malfunction? Worried about the safety of my family.
David of Utica NY (05/22/08)
Bought the grill model: 720-0396 from Home Depot 6/10/07 for $673, then as winter approached I noticed black marks by 3 of the control knobs. I didn't use the gril all winter, went to start it this spring and notice flames back feeding into the knobs. Call Charmglow and they will replace parts but I have to fix it, the warranty says if it's tampered with by someone other that a service rep my warrenty is void. So this is ot an option, I'm all thumbs anyway, so now I have to pay to have a service man come out.
I'm going to Home Depot to read them the riot act and see if they will do anything. ** DO NOT BUY ONE OF THESE GRILLS ** I believe it's time the Attorney General gets involved with this. Right now; a lot of time and I have a service man I need to pay to fix my grill. No idea how much that is going to cost. I still have the Home Depot approach, maybe they will do something about it.
Thomas of Bel Air MD (05/21/08)
Purchased a Charglow Gas Grill Model 720-0234 in June 2006. April 2008 I tried to use the grill and found flames shooting out of the back. I turned it off and found that the tube burners had fallen apart. The grill was on warranty and I reported it in April. Same month the parts were orders, which I had to pay for shipping and I have been waiting ever since. I called again today to be told another 8 weeks for the parts.
This grill is dangerous. Less than 2 years old and it fell apart. I went to the store where I bought it and they laughed me off, saying I must have bought the one in a million with an issue. I also called Home Depot customer support only to be told, there also nothing they can do. Its a manufacturer issue.
Terry of Umatilla, FL (05/21/08)
Had my grill two seasons and it is now rusted so bad that I am back cooking with charcoal. All three burners are rusted completely through and the igniters no longer work.
A of Merrick, NY (05/20/08)
I received a Charmglow grill for mother's day 2007. The stainless finish rusted in just 3 months. While doing spring cleaning to prepare the grill for the summer season I noticed 2 of the gas burners were gracked in half allowing gas to escaped through the opeinings. I contacted customer service after a very long wait time on the phone. I faxed the original receipt and received a phone call for a credit card to charge the cost of shipping the replacement parts under warranty. I was told 5-7 days for shipping and now 2 weeks later I am still waiting. I have tried to contact Home Depot but they say they cannot help me and the customer service line for charmglow is not an working line.
I wish I had my old Weber back. After seven years it worked fine but I was ready for a larger grill.
Joseph of Southampton PA (05/18/08)
i purchased a charmglow 720-0036-hd-05 grill from home depot in may of 2005. this was supposed to be all stainless steel with a 5 year warranty on the burners. after just 2 1/2 years,the burners have rusted out. i called the original number and was referred to a toll free number that never gets answered. the exterior of the grill is showing rust and the flame tamers are also rusting completely through. i used the grill about 2 times a week through the year (winter through summer) and keep it covered when not in use.
i now have a grill that cost over $350.00 that we cannot use.flames shoot out of the front of the burners, making it unsafe to use. i received burns to my hands opening the grill after preheating it to cook dinner.
Maynard of Kill Devil Hills NC (05/18/08)
I was grilling steaks on a grill that I have owned since June 17 2007. I had cooked the steaks for 3 minutes on one side and had turned them over. I came out to take them off 2 minutes later and found the entire grill in flames. The heat was so intense that it melted the knobs and ignighter button off of the grill. I had to use a wet rag to turn the propane tank valve off before it blew up. Further investigation needs to be conducted before someone get's seriously hurt by this product. Pictures are available!
The result of trying to put out the fire and from the fire itself damaged my back porch deck, living room carpet, and burned my son's right foot. Along with the property and physical damage there was also a loss of $75 in steaks.
Holly of Northbrook IL (05/14/08)
Purchased a Charmglow gril 720-0230 at Home Depot on 5-28-06. In January, when grill wouldn't light, I discovered that the burner was totally split and rusted through. I contacted the assistance number located on the instruction manual. They said I could get the replacement part free since it was under warranty - only needed to give them $18.49 for shipping. Also needed to fax them proof of purchase. I also followed up with an email. In March, I called to find out where the burners were and was told they needed additional information to place the order. Gave them the info and was told the parts would be shipped and I should receive them in several weeks. Called back in April - parts are on back order and I should receive them the first week in May.
Called back today - middle of May - still need to wait several more weeks. Talked to Olivia, a supervisor, who promised me I would have the parts next week. What good is a grill if you can't use it? Seems like the burners are defective. Olivia did say that I could talk to Home Depot for an RAF to return the product From other comments on this site it appears that Home Depot is unwilling to stand behind the products it sells, so I am out $400. My last grill, natural gas, lasted 17 years without ever replacing the burners.
Michael of Palm Harbor FL (05/13/08)
We purchased a Charmglow (gourmet series) Chef's Island Grill (Gas outdoor grill) from Home Depot less than a year ago. My wife and I both enjoy high quality items, such as the above mentioned grill seemed like, at the time of our purchase. We keept it well in our covered patio, under grill cover. This item is not even 1 year old and has been used about less than 5 times it's rusted inside and out. I meen even inside the droors that weren't used at all, are rusted. And it is not discoloration of the steel for sure.
How on earth this happens with a grill that's cost a 1000 dollars. I would think, when I buy something that costs as much, will last me more than a year. The company should give a full refound if their products are defected. I'm truly disappointed!
Dana of Owasso OK (05/13/08)
I too bought the Charmglow #720-0230 S/S grill in 2006. It looked like an inferno a couple a days ago when we tried to grill on it. Husband went to find replacement parts. What a joke and what a waste of $400!! Shame on you Home Depot for selling such junk!
Scott of Nashua NH (05/12/08)
Bought charmglow grill from home depot and like everyone else it is a piece of crap, so called stainless steel burners have rotted out in only two seasons and now having a hard time trying to find replacement parts. After reading all the consumer complaints on this web site about this product I think its about time for a class action suit against the company that produced this junk and the Home Depot for selling it and not standing by the consumers.Also if everyone is having the same problem with the gas burners why dont they sell the replacement parts? Im amazed something has not been done on this matter.
out $300 plus another $400 for a real grill
Guadalupe of Spring TX (05/12/08)
Purchased a Charmglow Model 720-0036-hd-05 on
November 05. In May 2008, while cleaning out the grill, I found that the burners had rusted out. I am in the process of calling the warranty number to see what they will say. The last time I contacted them was for the recall they had on the hoses for this model and it took them 6 months to send me the part. I paid $349 plus tax at Home Depot and as everyone else on this blog I thought that buying stainless steel was going to last me a long time, not just 2 1/2 years.
I am very disappointed with the product and more with the service. I would not recommend this product.
Richard of Petaluma CA (05/12/08)
I bought a charmglow BBQ at Home Depot. I had it less than 4 months, had NEVER used it and the sides and front are all rusted. i cannot remove the rust stains and am now afraid to use the grill fearing it is dangerous. Great Home Depot bargain. I hav not shopped at home depot for years because of many problems in the past. This is a joke.
Out $400 to the Home Depot sucking machine.
Dominick of Scotch Plains NJ (05/11/08)
Grill was purchased, regretfully, and in less than 2 years the burners were destroyed. We only use the grill in the summer so total amount of use was probably less than 6 months. What a waste of money. Based on the information I'm reading its not worth fixing......JUNK, shame on Home Depot!!
Jim of Pickens SC (05/10/08)
Purchased a Charmglow #720-0230 S/S grill in 2006. Now like so many others after two summers my burners are completly rusted out at the ends and flames shoot out the back. Home Depot will do nothing and the charmglow 5 year warr. is worthless
Monty of Garden Grove CA (05/08/08)
BBQ was bought at home depot approximately 2 years ago. Two months in the regulator stop working. Called charmglow and they sent me one out. About three weeks. Six months later same problem. You can only light one grill. More than one and flames go down. More than two and the fire will go out. This time five week delivery. Here we go again. Now the thing won't light at all.
Emailed them again because as we all know you can not get any one on the phone. They email me back with the part number a week later. Useless. After reading many many complaints about so called stainless steal rusting, excessive heat because stainless burners rust out after one season.
I also understand that Home Depot still sells them and now owns them but will not warranty them. You can't even get the parts there. Some one should look into Home Depots policies. When I buy a stainless steel product, silly me wants stainless steel. Not blowing up is also a bonus. I don't expect anything to come from this letter. I have wrote others and people don't care anymore. To bad. BUYER BEWARE!
$400.00 usless piece of inferior so called stainless steel that will need to be replaced. I was hosed.
Bob of Coral Springs FL (05/08/08)
Purchased Charmglow model 0230 from local Home Depot year and a half ago. Burners have rusted out on ends--part not available at HD! This is nonsense! This is at least the fourth grill I've owned, I know they don't last forever, the burners always rust out--but, they've been easily available from the retailer--until now. What's the deal?
Richard of Glenside PA (05/08/08)
I bought the same grill from home depot in 2006 and same thing is happening to me as with everyone else. I'm angry and it surely wasn't worth $400.00 for 2 years worth of grilling. Too bad it looks so nice but what a piece of junk.
I'm out of a grill as the burner have crumbled and I almost had a serious fire if I didn't notice the sound it was making. The grill is unusable after 2 summers.
Richard of Glenside PA (05/08/08)
I bought the same grill from home depot in 2006 and same thing is happening to me as with everyone else. I'm angry and it surely wasn't worth $400.00 for 2 years worth of grilling. Too bad it looks so nice but what a piece of junk.
I'm out of a grill as the burner have crumbled and I almost had a serious fire if I didn't notice the sound it was making. The grill is unusable after 2 summers.
James of Fulton NY (05/07/08)
Purchased a Charmglow Model 720-0036-hd-05 on 4/29/06. As to my knowlege the burners were stainless steel. Not true. In april 2008 the burners are rusted out.. I called warrenty number. I was forwarded to a 1-800 number after waiting 40 plus minutes I got a person Mitchel He took my concern and asked if I was ready to buy the part seeming ready to help me.. Not the case.. As soon as I told him I wanted the warranty coverage he asked If I had original purchasing reciete. I did have this. He told me I had to fax it to him before he could help me. I fax it that day May 2 2008. He stated he would call me back on tursday may 6th.. No on called.
I did call them back on Monday after waiting close to 1 hour I talked to a person(Gilbert) that verified my information and said he would let Mitcheal know I called . I asked him to talk to some one else he said there is no one else that can help me . Very disapointed with the product and more with the service.. I would recommend no one purchase this product..After all the issues with the product I will not pay shipping for the replacement of this less than standard grill.. I belive there should be and will suport a class action law suit for this product..
Dave of Oakwood Hills IL (05/06/08)
I bought the Charmglow Model 720-0230 from Home Depot; which was to be my last grill thanks to all Stainless Steel burners. Yet like everyone else now they have rusted out even though I had also been talked into an expensive grill cover. Now all the burners have rusted AND the heat plates are also rusting! I should have went with Weber.
The flames are now shooting towards the front of the unit. Before we realized the problem the entire front of the grill had heated because the flames from the rusted burners forced the flames forward. Minor burns occured when my wife attempted to open it.
Rick of Cumming GA (05/04/08)
I purchased a Charmglow 4 burner gas grill one year ago and now the 'stainless steel' burners have rusted or completely disintegrated. So I went to the Brinkmann (manufacturer)website and ordered 4 replacement 'stainless steel'burners at a total cost of $50. The website said they will ship in 2 to 3 business days and it will be 3 to 5 days until delivery. That was 3 weeks ago. They have my money and I don't have my parts. I called Customer Service and after holding for 20 minutes , was told that the parts were on backorder , they had just arrived and they would ship my parts at the end of this week or early next week. And then it dawned on me that the reason my original burners rusted and fell apart is because they are not made of stainless steel.
After some light research on the web , I found out that Brinkmann has no intention of sending me those crappy replacement parts anytime soon. They have yet to reply to 2 emails sent last week. I have read at least 2 dozen testimonials about Brinkmann's so-called 'customer service' and burners that have rusted and broken. So , I'm going to contest the withdrawal of my money by Brinkmann with my bank , get my money back and fabricate the burners myself using -that's right- REAL STAINLESS STEEL.
I spent $400 on this and the manufacturer doesn't give about me or anyone else that has bought or will buy their products.
Vicki of Lake Forest CA (05/01/08)
Charmglow barbeque. Bought in 2006, like the others, as a gift for my husband. It's never worked properly, and last week when we went to clean it, my husband went to pick up the inside heat defusers and they literally disintegrated into dust. Four bbq places and two phone calls later...we are still yet to find the parts. Not even Home Depot carries the necessary parts that need replacing. Additionally, the burners are also rusted out, and despite covering the unit, the outside is rusting as well. I should have known better as this is my second bad experience with Charmglow bbq's. Buyer beware!
The economic damage would be the cost to replace the whole unit. As I have been informed, to fix everything would be at least 75% of the original cost. With that said, I will purchase something different, and not Charmglow in the future. As for Home Depot, they don't stand behind their products.
Vicki of Lake Forest CA (05/01/08)
Charmglow barbeque. Bought in 2006, ike the others, as a gift for my husband. It's never worked properly, and last week when we went to clean it, my husband went to pick up the inside heat defusers and they literally disintegrated into dust. Four bbq places and two phone calls later...we are still yet to find the parts. Additionally, the burners are also rusted out, and despite covering the unit, the outside is rusting as well. I should have known better as this is my second bad experience with Flameglow bbq's. Buyer beware!
The economic damage would be the cost to replace the whole unit. As I have been informed, to fix everything would be at least 75% of the original cost. With that said, I will purchase something different, and not Flameglow in the future. As for Home Depot, they don't stand behind their products.
Yvonne of Nashville TN (04/29/08)
I bought a Charmglow grill SS-4burner 720-0304 from home depot in the summer of 2006. I went to clean it for this year and turned it on and flames were shooting out of the back. After taking it apart i discovered the burners had blown up. If this is not a safety hazard i don't know what is. Isn't there an agency who regulates grills? After reading the site it seems to be happening to everyone.
I am very dissapointed in Home Depot and I hope everyone knows that they bought out Charmglow and have Nexgrill making them for them with obviously some very cheap parts.
I know I am out 400 dollars.
Tracee of Corona CA (04/28/08)
In March 2007, I purchased one of [their] grills - Model # 720-0396 from Home Depot in Corona, California. The total price for the grill was over $500.00. The very first time I used it, the right side burners did not work. I immediately returned it to Home Depot, and they replaced it. Now one year later, the burners are malfunctioning once again, and the stainless steel covering the grill is rotted, pitted & rusting. The grill has ONLY been stored over a covered patio. I want a refund of my money.
The grill is becoming useless, & I am out over $500.
Xavier of Pacific Palisades CA (04/28/08)
I'm in the company of many feeling cheated out of $600 by buying a 5 burner stainless steel Charmglow grill. All burner pipes are rusted trough after years! It's time this company takes their shiny junk back and to launch a class action law suit against them. I'm for it! This is a dangerous item and should be taken off the market. I don't want to jeopardize the safety of my family!
$ 600 investment plus tons of aggravation! Fire hazard for the family and the environment. This item has become a time bomb!
Fred of Greenacres FL (04/28/08)
I purchased the Charmglow model 720-0036 hd from the Home Depot with assurances that it would last forever. However, it seems that Home Depot and the manufacturer can care less that I maintained it well, kept it out of the elements and kept it covered it with a grill cover. It rusted out none the less.
Several hundred dollars down the drain. It would be nice to band together and fiole a class action suit.
Gabriel of Alexandria VA (04/27/08)
Purchased a Charmglow 720-0036 grill at the Home Depot. Everyone here seems to have had bad experiences with this grill, however I wanted to say something positive. While I do not like the Home Depot because Low Prices really was just the beginning, I do like the Charmglow grill that I have. I have had it for 4 years and cook on it about 2 times per week even in the winter months. I never covered it and it looks pretty dirty but it works like a champ. My burners are a bit rusty but have not rusted out.
I think perhaps that covering the grill tends to hold the moisture in and accelerate the rusting processes. Lets be real though, a burner lasting a few years is pretty normal. I think if you upgrade the the SS 304 burners, they'll last a lot longer. Still for around 400 bucks this SS grill is a good deal. You folks just need to use it more and keep it dry or not covered!
Donald of Rossford OH (04/24/08)
I purchased a Charmglow Stainless Steel Grill from Home Depot in 2006. I was cleaning my grill for Summer use when I discoverd that all my burners where rusted and cracked.
Tom of Mechanicsville VA (04/24/08)
I purchased a Charmglow stainless steel grill model #720-0234 at Home Depot back in 2006 and it came with several defects: 1) The thermometer mounted on top of the lid does not work. 2) 5 months ago, all 4 out of 5 burners are deteriorated, flames just shooting out the back of the broken burners. 3)From day one, the side burner never works properly, only provide yellow flames, not able to adjust the air intake. DO NOT PURCHASE CHARMGLOW at HOME DEPOT.
William of Commack NY (04/24/08)
I PURCHASED A CHARMGLOW MODEL # 720-0230 FROM HOME DEPOT 2 YEARS AGO, Flames came out of the back of the grill. I tried contacting Charmglow through their 800 number; all it does is give you the run around. They actually repeatt he 800 number for further assistance. Then I went to Home Deopt and they told me there is nothing they can do.
Jim of Placentia CA (04/23/08)
Purchased Charmglow Model 720-0036-HD-05 gas grill in 2005 from Home Depot for $350.00. After 2 seasons of use, burners were completly destroyed which cause flames to shoot out of the back. I called Nexgrill Industries with no results.
Unable to use the grill and repeated tries to contact Nexgrill Industries has failed (just left on hold). Home Depot unable to help. Inside of grill is destroyed due to burners failure and unsafe to use. Purchase of new enternals would be at least 75% of the cost of the grill.
Doug of Carpentersville IL (04/22/08)
I was given a Charmglow gas grill model # 720-0234 in April2006 as an early father's day gift. I was impressed with the all stainless steel and 5 years warranty. Charmglow was a very good name when I was growing up so I was feeling good abut the product. I uncovered it a couple of weeks ago to install a tank and fire it up. WHen I tried to fire it up I found that two of the burners shot flames out of the back of the unit and none of the others would light. So, I took it apart to find that the two burners, that shot out flames, had 1-1 1/2 holes rusted through them and the other burners had all their holes rusted shut.
Although it was a father's day present the $500+ it cost came out of my wallet. I contacted Home Depot and the manager treated me very hostily and said there is nothing he could do and abruptly ended the conversation. I think there needs to be some accountability for the warranty and the products Home Depot sells. They're out for the sale and screw the consumer. I am contacting our attorney general to see if they can do anything about this.
Trish of Picayune MS (04/21/08)
Charmglow grill 720-0234 - I ditto the other complaints listed. I purchased this grill late summer of 06. I used the grill maybe 10 times. The burners started going out last summer of 07 after about 5 uses. Now I'm trying to deal with this POS that I purchased from Home Depot. This grill cost alot of money to have to buy 5 new burners this year. What's wrong with Home Depot. Why are they selling defective products and not standing behind with what they're selling? I strongly agree with the others' that have complaints.
DO NOT BUY A GRILL FROM HOME DEPOT! Look for more reputable business that cares about customer satisfaction. I feel like I've been HAD on this one.
ALL 5 BURNERS ARE OUT! They're falling apart, the fire is shooting out the back. It's a fire hazard.
Terry of Overland Park, KS (04/16/08)
I bought a Charmglow grill 18 months ago. The heating panels are all rusted and broken into peices (the cost 45.00 a piece to replace). The grill itself costs 350. Not to mention the obvious fire hazard that this grill presents.
Also, the last ingniter doesnt' work. Ridiculous
Pierre of Eureka CA (04/15/08)
Purchased a Charmglow 720-0230 in July of 06. I do not have the receipt still since I figured that with stainless it should last forever. I even took a magnet to Home Depot and tested the grill to make sure that it was actually stainless (magnets won't stick to stainless). Confident that I had done my homework, I spent my money and now less than 2 years later, I'm unable to use it. All three burners have totally rusted out, and broke apart. Looking through all these complaints, I've decided to not spend any more money on this grill and save my pennies for a Weber.
It's very eye-opening and I do hope that someone makes then take responsibility for the faulty and dangerous grills they are selling! As others have said, if there is a class action taken against them, count me in! I'm out the 200 something dollars I spent, and I still do not have a grill that I can use!
Susan of Andover MA (04/15/08)
Unfortunately I bought the Brinkman 5 burner stainless steel grill (720-0234) in April 2006 from Home Depot. I shopped around a lot and looked for complaints on line. Nothing at the time. Now, I have burnt out burners. THey actually went last summer, but since it was almost time to put away the grill, I just decided to wait until this spring to deal with it. Currently I am on hold with Brinkman. 15 minutes and still waiting.
From reading the other comments, I don't think I have much chance of getting any satisfaction. I am probably going to go to small claims court like the one individual did. After spending nearly $600 on this grill, I expected much more. Everyone should stay away from these grills! Money down the drain and a huge safety hazard. What is the recourse now that we are all stuck with this junk? I hope some consumer lawyer takes this on. This is so not fair of Brinkman. Home Depot and any other retailer should stop selling this brand.
Unusable. Fire blasting out the holes in the burners.
Terry of Canton MI (04/13/08)
I purchased a Charmglow gas grille, Model # 720-0234 on 04/02/2006 for $505.22 from Home Depot. I purchased this stainless steel grille thinking stainless steel would not rust out. Boy was I wrong. All of the burner tubes are rusted and one has falled apart. I have had flames shooting out the back of the grille. The remaining tubes are so rusted very little gas comes out. I am afraid to use the grille.
No damage. This product has a 5 year warrant on the burner tubes. I have not been able to get through to Charmglow on their warranty 800 number. I want my money back! This product is clearly defective.
Earl of Coatesville PA (04/13/08)
My wife purchased a Stainless Steel Charmglow 5 burner grill model # 720-0234 from Home Depot in May of 2006 now here it is April of 2008 and all the burners are corroded, the regulator is bad and the tubing feeding the burners looks bad also. This grill was over $500.00 and now I look for the manufacturer's website and found the complaints about this grill. I tried contacting Charmglow to no avail and don't want to put any more money into this POS grill. I thought this stainless steel grill with a name of charmglow would be good guess not. If a class action suite is in the works count me in.
None I caught the problem before my house burned down. If I would not have checked out the grill first It may have blown up. On a grill that should be in warranty I am now out $500.00 + dollars for 2 seasons of use.
Pat of Jackson NJ (04/13/08)
I purchased a Charmglow gas grill model 720-0036HD 05 about 2 years ago from Hme Depot. I took it apart to clean it and found the burners rusted out. I was shocked to see how many others have had the same problem. I Plan to try to get this replaced. I purchased the all stainless steel model to avoid rust. what's up with that?
$ 350.00 of wasted money
Cindy of Oak Harbor WA (04/12/08)
Wow, we bought a charmglow bbq 720-0036-hd-05 and have had nothing but problems. We thought by spending more we would get a good bbq cuz all the others below rusted out. this one was stainless steel, supposed to be great. The burners burned out and there was fire everywhere, that was already going through the recall for the hoses. I took the BBQ apart to replace the new burners they sent after paying shipping and handling and a year later, same problem. I went to home depot, lowes to see about replacement burners but no one carries them, you have to go through the charmglow warranty and pay another $14 to get them shipped, some warranty but beyond that now I am finding new ones coming out of this type of burner are made of brass so they dont burn out. Why isnt charmglow recalling the burners which are a fire hazard? Am I out $400 for a bbq I cant use unless I want to risk burning my house down. gee, let me think about that... NO!!!! Wonder how much I can get from the stainless steel selling it off for scrap so I can at least collect something since I dont have my reciept anymore. And thatnk you because I thought I was doing something wrong. We cover it, clean it... thinking it was something we were doing. its just the burners are crap!
out the money spent on bbq
M.k. of Camas WA (04/09/08)
Bought a charm glow grill model 720 0036 hd 05 at home depot 91.05 paid 349.00. have receipt.used 2 seasons. rusted out. sent flames dangerously into air. calld service number at Chamglow...must give CC number to charge for shipping and handling of warranted parts?? Took grill back to Home depot....30 day return policy then manufacturers problem. offered 15 percent discount on new grill!?
out 349.00 and the scare of my life!!
Charles of Clinton Twp. MI (04/09/08)
We bought a five burner gas grille a year ago and last week the back of it was on fire, all burners rusted out. Home Depot says contact Charmglow. The replacements will cost over 160.00. Why is Home Depot still selling these potential bombs?????? They should at least refund our money. How many complaints do they need?? Or will someone get hurt before they do something.?
Greg of Cape Coral FL (04/09/08)
Purchased a $350 stainless chargrill Sept. 2006 within a year the burners started to fall apart, attempted to purchase them at home depot to find out they don't carry them, called the company Charmglow for replacements they wanted receipt which we could not find, home depot could not help unless we knew the exact register that we checked out from. Decided to just order the parts anyway which would cost $75.00 plus shipping and handling. Made several attempts to get through to the company again, long waits on the phone over 30 minutes and still cannot get through. At this point not sure after reading others complaints of backorders,and will rust again, should not have to pay for more defective parts. Not sure what to do at this point, cannot afford to buy another one and have been without mine for a few months.
Cannot afford another grill, spent hard earned money on something that I thought would last me for many years if taken care of properly, many hours spent on the phone, with no satisfaction. Have been without a grill for several months.
Jo of Milton VT (04/08/08)
I purchased a 3 burner Charmglow gas grill, Model # 720-0230, on May 6, 2006. The burners need to be replaced. They have a 5 year warranty. I tried contacted the numbers and e-mail address listed in our user manual. I have been unable to reach anyone.
I then called Home Depot and they gave me a new number and e-mail address for Charmglow. When I call I just remain on hold forever (over 30 minues). I still have been unable to speak with anyone regarding replacement parts that are under warranty. I sent an e-mail but they do not respond.
There is also a problem with the stainless steel finish. I feel that I should be able to return the grill for a brand new grill. This grill is a piece of junk and I cannot get through to anyone for repairs that are under warranty. Our family is now out $350 of our hard earned money.
David of San Antonio TX (04/07/08)
Well like so many others. I too bought a Charmglow grill at the Home Depot.. and, it too was a prime example of a Piece of Crap! the burners have all rusted and completely fallen apart. to the tune of $695.00 and like so many others; I am left with no way of using it.. what a waste! It seems to me that The Home Depot should find a way to replace these defective items or refund the monies spent by the people who ultimately keep them in business. it's an outrage!.. if there's is gonna be a class action lawsuit then count me in.
Well it seems unreasonable to pay that much money and not be able to use the product. In addition to having it be a fire hazzard. I thank God that I cought it in time otherwise; who knows? The bottom line is this; We are well within our rights to expect a product of that cost, to do it's function for a reasonable amount of time. If not then The company who is in effect Cheating it's consumers should be held responsible and, make restitution.
Kc of Miami FL (04/06/08)
I bought this piece ( 720 - 0324) of crap 18 months ago from Home Depot and all 5 burner were all rusted. I was grilling when I notice that the back of the grill was all red. It almost cause a fire!
I paid almost 900.00 for this grill and you bet I will never buy another grill from Charmglow or Home Depot.
Victor of Sherwood OR (04/02/08)
I purchased a Charmglow Gas Grill Model 720-0036-HD-05 in 6/06 and its burners are all rusted out, the tops just caved in, and it flames like a weed burner! I'm still waiting on the recalled supply line fix kit! $350 waste of money, thanks Home Depot.
Michael of Odessa FL (03/30/08)
Wow, I am so glad I stumbled on this article. I have the Charmglow 3 burner for about two years. Fire is blowing out the back of the burners and not maintaining good heat. Thought I was going to replace burners, thinking otherwise now. Sounds like this is one problem not worth fixing. Thank God I didn't burn my house down! Thank you to everyone making their reports!
My Dad's out $400 for buying me a birthday gift. Class action lawsuit sounds right. My grill is on my covered patio, I could have burned my house down!
Bryan of League City, TX (03/28/08)
I purchased a Charmglow gas grill from Home Depot in Aug 2005, and like everyone else, my burners recently crumbled into pieces due to corrosion.
In the process of looking for replacement parts, I found the fire hazard recall notification that was released in Sept, 2005. I read through the recall and then inspected my grill and sure enough my LP hoses did appear to have some heat damage as indicated in the recall.
So I guess I'm lucky that I wasn't one of the people who experienced fires or worse due to this safety hazard. Add to that the fact that it's impossible to find replacement parts for these grills which is why I recently purchased a Char-Broil grill.
Jake of Redondo Beach CA (03/24/08)
I purchased a Charmglow 5 burner LP/Natural Gas Grill in 8-07. I used it a few times until it got too cold and finally today, 3-24-08 turned it back on. To my dismay the gas isn't flowing like it used to when I purched it 7 months ago. I could not get the grill warmer than 150 degrees, with all of the burners turned on. Plus all of the steel on the outside is rusted. I want a refund so I can purchase a better quality grill
The grill was over $500. I want my money back.
Sobia of Lodi CA (03/24/08)
The bbq almost blew up in my face.
Sharon of Decatur AL (03/24/08)
I bought a Charmglow stainless steel gas grill. The same model (720)as the other complaints that I read. All the burners burnt out and almost caught the fence on fire in my backyard. I went to Home Depot and immediately they told me that I would have to contact the Charmglow company. They told me that their warranty was only for 90 days. Additionally, they don't carry any parts for the grill. I would rather spend my money on filing a small claims against Home Depot than buying new burners that won't work. Home Depot should have to replace all of these grills, with a different brand obviously.
I am out $434.91 and have no grill because I gave my old grill away-that worked.
Ben of Mission Bc OTHER (03/16/08)
CHARMGLOW GRILL MODEL 720-0234. All five burners rotted in less than two years. What a piece of garbage for a barbeque. A class action suit needs to be started against Home Depot or else for all affected consumers to be reimbursed.
IT ALMOST BURNED DOWN MY HOUSE DUE TO BURNERS COMING APART--creating a flash of hot gasses. I have taken photos and will be more than happy to share such with consumers.
Guy of Raleigh NC (03/16/08)
Charmglow - 720-0234: The burners on this unit all rusted within a year. Flames started coming out of the back. On taking the unit apart, I noticed cracks in all the burners from rust. No parts were at the local home Depot; and, in fact, the sales person tried to sell me another Charmglow unit. This unit has terrible quality, and I am amazed Home Depot is banking their reputation on selling such terrible quality and continuing to sell the CharmGlow series. I am guessing the bottom line: Profit is better than keeping customers. The cost to replace these burners after a year will be over $150, and I expect those will also last only a year. I will not be buying parts; rather, I will be going back to a Weber and Ace Hardware.
Spent $500 on the original unit.
Jim of Wilmington NC (03/10/08)
Bought Charmglow grill in 2005. Christmas 2007, burners rusted out large fire. No damage to house, thank God. No parts or service available. No help from Home Depot.
Out $350.00 and a tremendous scare. Had I not been present the house would have surely burned down.
Jon of Melbourne FL (03/09/08)
Don't even think of buying one of these grills. I purchased the Charmglow stainless steel 720-0234 only 17 months ago, and all 5 burners are rusted out. To replace them would cost over $180.00 with shipping; and from what I have read on this web site, the electronic lighters don't work after replacing the burners. For an extra $100.00 you can get a brand new Charbroil grill. For $499.00, you would think you were getting a good grill. Not!
I can't believe Home Depot sells this junk, and they won't even help you. They tell you to contact Charmglow. What a joke. I went to Lowe's and got a Charbroil. It is sold everywhere, and the burners come with a limited lifetime warranty. Even if you have to by them for replacement, they are only $9.95; and you can get them just about anywhere.
Laura of Slidell LA (03/08/08)
we purchased a charmglow grill model #720-0234 from home depot less than 16months ago. all five burners have rusted out. the quality of this charmglow grill is not worth the price we paided for it.
Billie of Fort Pierce FL (03/06/08)
After one year, the burners rotted out; and this thing is completely out of the weather.
$350.00 out of my pocket.
Buddy of Murfreesboro TN (03/02/08)
I purchased a Charmglow gas grill model #720-0036-Hd-05 from Home Depot 24 months ago, and the gas burners have all rusted in two. I was just wanting the burners and was willing to pay for them. He told me that they no longer carry those and to contact Charmglow. Now I find out they are not available at all, and all of these units that were made were defective. I went back to the store, and he said he could not help me and walked off.
Grill flared up and almost burned the side of my house down.
Carolyn of Wappingers Falls NY (02/26/08)
I purchased the Charmglow 3-burner grill foolishly thinking it was a good product because of the Charmglow reputation. Boy was I wrong! In less than a year the three burners rotted beyond recognition, and the bottom of the grill literally rotted out. My grill is still under full warranty and calling Home Depot got me nowhere. They said I needed to call the manufacturer. Home Depot should be ashamed to be selling this product! On the 800 number, another joke, I was left on hold for an hour the 1st time I called, and the other 3 times I hung up after 30 minutes of hearing "Your call is important to us please remain on the line!" My piece of junk grill is going to the dump where it belongs! At this point I can't be bothered paying for replacement parts that are going to rot in less than a year anyway! I'm not taking the chance of going up in flames like others have! Cut your losses; get a Weber!!
I spent about $350 on this piece of junk when I could have spent another $150 and gotten a Weber. It's a much better product from what I hear--with outstanding customer service. Charmglow and Home Depot should be mortified to be selling such a sub-standard product!
Dan of Duluth GA (02/25/08)
Do not buy Charmglow gas grills! I have had problems with the Home Depot model 720-0036-HD-05. The burners disintegrated within the first two years. One month after purchasing the grill, a recall was issued because of a potential fire hazard because a hose ran too close to the firebox. It was more than two years after the fact that I accidentally learned about it on-line. It took four months to get the repair kit for the recall. I still do not know if I fixed the problem as the instructions were vague at best.
I purchased the grill in July, 2005. Here it is February, 2008, and I think I am only left with a $350 planter!
Rick of North Bend WA (02/21/08)
I bought a Charmglow bbq, and after only one year, all three burners rotted away. What a piece of junk! Someone needs to make this right to all ripped off consumers.
I have tried for seven months to find replacement parts. I would think Home Depot would carry parts for bbqs they sell. No. And at $35 for each burner, I could buy a better grill for only $50 more.
David of Kingsland TX (02/21/08)
I bought the same Charmglow grill in Jan. 05. The burners burned out in about a year. I happened to stumble upon a recall on the internet about possible fires. Through the internet I ordered a replacement part, no problem-- just got replacement burners. Today I paid $30 a piece for them, and now one the the ignitors isn't working; and after reading the testimonies, I am afraid of a fire! What a piece of junk! Shame on Home Depot. But let's keep buying junk from China!
K. of A.c. CA (02/18/08)
Can anyone say class action lawsuit? Or small claims court? This manufacturer used to make awesome grills-- Home Depot bought them out recently, so there goes the build quality. It would cost Home Depot tens of thousands just to defend in small claims; I suggest using this venue, or report to consumer affairs for violation of warranty under multiple defects and no resolution. Even this costs time and money to vendor and manufacturer. Chances are you will either get your money back + expenses, or a new grill. I did this with Home Depot 2 years ago (product was Char-Broil), and they refused to help.
After issuing a subpoena for small claims hearing, they attempted to settle for $250. I paid $400, so I told them to take a hike. Day of the hearing they offered replacement of my grill, but upgraded to the next series. I told them it was too late. Judge found in my favor, replaced my grill and paid me $1000.00 for my troubles. When the grill replacement I got had a defect issue, I went back, and they replaced it no fuss ratter than having to deal with me again. Don't let these guys roll over you.
Paul of Mechanicsville VA (02/15/08)
I have a 16-month-old Charmglow Stainless Steel 3 burner grill. All three burners rotted out in less than a year and a half. What a piece of junk.
I can't use the grill.
Charles of Suwanee GA (02/12/08)
I bought the Charmglow 720 grill, as well. I was speaking to a co-worker about my grill, and he told me I wasn't the only one with the burnt out burners. It is actually the second of these grills I've had. The first was replaced after it caught on fire, and the new one had an attachment to keep the supply hose away from the burners. Now a year and half later my so called stainless burners are fried. I thought what a great deal; now I realize I was had. I'm most upset with Home Depot.
Steve of Frisco, TX (01/19/08)
I bought a CharmGlow about 2 years and the thing is falling apart. The burners are throwing big flames out the back of the BBQ. When I took it apart to find the problem, I found that not only were the burners all rusted and broke but the igniters were rusted and falling apart too.
This $350.00 unit is a big waste of money.
David of Williamsport MD (01/16/08)
I purchased a Charmglow grill (model number 720-0036-HD-05) from Home Depot. It was only a year old when I had a problem with the knob on the regulator, which attaches to the LP tank. Due to the problem of the recall with the hoses and regulator getting too hot, this knob just fell apart. Thank God when this happened, the regulator hose had detached from the LP tank. I contacted Nexgrill and was told the parts for the recall would be shipped in a few days.
It has been since Sept.2007 since I was told this. I have called, emailed until I'm blue in the face. We bought the grill to use, not to plant flowers in it. Is there someone else to contact to get this resolved? Have not been able to use the grill which cost over $350.00. I'm getting no where with the manufacturer.
Terri of Bluffton SC (01/05/08)
I bought the Charmglow 720 model a little over a year ago, and the burners all of a sudden started shooting huge flames out the back of the grill. Upon taking it apart, the tubes are completely corroded and have huge holes. As the rest of the complaints state, so is my situation: Home Depot won't do anything. What a waste of money. I always thought Charmglow was a good product, and now I have to somehow dispose of this stainless steel piece of junk and purchase a new one.
Being a single mother and saving for a nice grill and now unable to use my grill, is very frustrating.
Don of League City, TX (01/01/08)
After reading all the complaints on this grill from Home Depot, I am not even trying to replace the burners which burned out in one year. The grill also caught on fire like others complained about.
James of Pflugerville TX (11/24/07)
I bought a Charmglow grill model 720-0036-HD-05 from Home Depot, and the stainless steel burners burned out within 2 years. I bought new ones and replaced them; now the igniters are rusted through, and I can't get replacement parts.
I saved money for this grill. I paid $350 for a stainless steel grill so I wouldn't have this problem.
Bill of Alvin TX (11/19/07)
A little over a year ago I bought a Charmglow gas grill (model # 720-0230). The burners, which have a 5 year warranty, burned out in less than a year. Parts are back ordered, and they don't know when they will be shipped. The grill was bought from Home Depot, and they said they can't help me either.
Jeff of Corinth TX (11/13/07)
I ordered (5) Stainless Steel Main Burners for Charmglow Model #720-0234, Serial #CS-JD-018286 in September and was told that it would be 6 weeks to receive the parts. Here it is November 13th and still have not received anything and cannot get through via e-mail or telephone. We paid $500 for this grill last year and the burners should not have burned up that quick.
Unable to use our grill for almost 3 months.
Sean of Houston TX (11/12/07)
CharmGlow 720-0230 burners completed rusted out and fell out of the bottom of the grill after one year.
Just another example of why Chinese products are awful!
Angelique of Jacksonville FL (10/05/07)
Im having the same problems with my Charmglow grill 720-0230, flames coming out the back, my burners and tamers have rusted and only had it since this last year, I thought for a $350.00 Stainless Steel grill,it would not do this. This is pretty crappy, for such a very nice grill.
So what am I to do? I see everyone is having to call and order these useless parts, and why is it taking so darn long for them, be freaking responsible, to this company, peoples lives could have been gone or hurt very badly and then what would have happened? get the darn parts to us, recall this model also and be more than happy to replace the parts. and since this is such junk why are we having to pay s&h charges, its yalls responsibility to replace them.
David of Summerton SC (10/04/07)
I purchased a Charglow Gas Grill (Model #720-0230) that is still under warranty. I called (September) to say burners had failed. They said they were covered and would send repacements at a cost of $14. for shipping. At the end of Sept., I called to see what the status was. They said they were on back order and I would receive at end of Sept. I called today, (Oct.4) and they said would be another 3 weeks. I asked if they could expidite. They said if I ordered online I could get sooner. I aske to speak to supervisor. She said they were in meeting (naturally). I have not been able to use my grill in six weeks, but because I am a current customer I have to wait, but if I want to forget warrenty and pay full price I can get now. I have been recommending the Charmglow gill to people who have seen it at my house, but I will never do it again.
John of Islip Terrace NY (09/24/07)
Purchased from Home Depot 4-29-05
Right off there was a recall 8-05 for a possible fire hazard involving the hose and regulator. But every year since I'm having to replace the SS Linear Burners and the Flame Tamers which rust and rot out yearly. Even being warranted for 5 yrs on the burners and 3 on the Tamers ,when that expires I will be faced with a cost at todays prices $28/Burner x 3 = S&H of $15. Tamers at??Cost.
Who knows what can happen? I have large flames coming out of the rear of the burners and wasting extra gas besides.What am I supposed to do? Not use the grill for months? Buy another as a alternate. Can't afford to pursue a company over such a matter , but it would be great to see a Class Action suit initiated.
Carol of Port Richey FL (09/24/07)
ordered three burners for this piece of crap grill. they burned out after two years. was told it would take 4 to 6 weeks for delivery plus $14.95 for shipping. i just placed the order today, so i can't comment on how long it took to receive them, if i ever do.
John of Lake Winnebago MO (08/29/07)
Same story as others. Charmglow grill #720-0036-HD-05. Burners burned out in two year period. Ordered on June 12, 2007. Burners were on back order. Called 7/26/07 the said would be in on 8/5/07. Called on 8/13/07, burners in but had not shipped. Called again on 8/21/07, still had not shipped. Called today and placed on hold for extended time and then decided to check on internet and found that others are having the same problem. Have been unable to use grill all summer.
Nicholas of New Port Richey FL (08/23/07)
Purchased a charmglow , model 720-0230 grill last year and the burners that are supplied were to be stainless steel, and rusted away in less then one year. The grill is kept indoors and used maybe twice a week. I called to order replacement. After call several times, and left holding the phone for hours, I finnally got through. I has told the grill was still under warenty,but the burners were on back order. It would take 6-8 weeks to get them. This was in June. To date (8/22/07) nothing. I called Home Depot and asked for help. They could not get any results from Charmglow. I spoke to Charmglow today. Burners are still on back order and will be about 6-8- weeks before they get them. Same story. Charmglow buys from China and the products are JUNK. Charmglow make big profits at the expence of the trusting consumer.
Bill of Gahanna OH (08/08/07)
The charmglow gas grill that I purched from Home Depot burners rusted out. I finally got in touch with someone from consumer affairs and was told that the burners were being replaced nd I should receive them. They gave me a confirmation number of 278784 and told me that I would be billed $14.96 for postage.
This was several months ago and I have not received the burners nor any communication concerning same.
Alec of Spanish Fort AL (07/02/07)
I filed a report of a faulty grill with the customerservice@grillservices.com referencing a recall on gas grill model number 720-0036-HD-05 and was told the parts would go out immediately. I got a confirmation number but never received the parts. No response on the 800 number, just long waits with messages every five minutes about how important my call is.
I have been unable to use the grill, it is $350.00 wasted and the hose is melted to the grill pan.
Claudia of Mechanicsburg PA (05/23/06)
I purchased a Charmglow gas grill 720-0036-HD-05 in May 2005. This May 11 I was using grill after winter cleaning and it caught on fire. Was unable to turn off gas with knobs and could not reach under as fire was below cooking surface. All hoses knobs etc. burned. I have contacted Nexgrill twice by email and three time by phone. I have received a part that was to be installed to prevent fire but have not yet received as promised the hoses, knobs etc. May 23 phone call they now tell me the parts have never been shipped. I would feel much better with a new grill and not have to rebuild this one.
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