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Charmglow Gas Grills

Charmglow Grills • Gas Grills Ignite Consumers' Ire ... and Their Decks --- Recalls • Home Depot Charmglow Grills • Brinkmann & Charmglow Grills --- • Consumer Complaints

Look out! There's a problem with some of these grills that can cause a fire. There've been at least two recalls plus the consumer complaints listed below.

John of Lake Winnebago MO (08/29/07)
Same story as others. Charmglow grill #720-0036-HD-05. Burners burned out in two year period. Ordered on June 12, 2007. Burners were on back order. Called 7/26/07 the said would be in on 8/5/07. Called on 8/13/07, burners in but had not shipped. Called again on 8/21/07, still had not shipped.

Called today and placed on hold for extended time and then decided to check on internet and found that others are having the same problem. Have been unable to use grill all summer.

Nicholas of New Port Richey, FL August 23, 2007

Nicholas of New Port Richey FL (08/23/07)
Purchased a charmglow , model 720-0230 grill last year and the burners that are supplied were to be stainless steel, and rusted away in less then one year. The grill is kept indoors and used maybe twice a week.

I called to order replacement. After call several times, and left holding the phone for hours, I finnally got through. I has told the grill was still under warenty,but the burners were on back order. It would take 6-8 weeks to get them. This was in June. To date (8/22/07) nothing.

I called Home Depot and asked for help. They could not get any results from Charmglow. I spoke to Charmglow today. Burners are still on back order and will be about 6-8- weeks before they get them. Same story. Charmglow buys from China and the products are JUNK. Charmglow make big profits at the expence of the trusting consumer.

Bill of Gahanna, OH August 8, 2007

Bill of Gahanna OH (08/08/07)
The charmglow gas grill that I purched from Home Depot burners rusted out. I finally got in touch with someone from consumer affairs and was told that the burners were being replaced nd I should receive them. They gave me a confirmation number of 278784 and told me that I would be billed 14.96 for postage. This was several months ago and I have not received the burners nor any communication concerning same.

Alec of Spanish Fort, AL July 2, 2007

Alec of Spanish Fort AL (07/02/07)
I filed a report of a faulty grill with the customerservice@grillservices.com referencing a recall on gas grill model number 720-0036-HD-05 and was told the parts would go out immediately. I got a confirmation number but never received the parts. No response on the 800 number, just long waits with messages every five minutes about how important my call is.

I have been unable to use the grill, it is 350.00 wasted and the hose is melted to the grill pan.

Claudia of Mechanicsburg, PA May 23, 2006

Claudia of Mechanicsburg PA (05/23/06)
I purchased a Charmglow gas grill 720-0036-HD-05 in May 2005. This May 11 I was using grill after winter cleaning and it caught on fire. Was unable to turn off gas with knobs and could not reach under as fire was below cooking surface. All hoses knobs etc. burned.

I have contacted Nexgrill twice by email and three time by phone. I have received a part that was to be installed to prevent fire but have not yet received as promised the hoses, knobs etc. May 23 phone call they now tell me the parts have never been shipped. I would feel much better with a new grill and not have to rebuild this one.

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