Choice Home Warranty Reviews

All this crap was a lie. After taking my money and getting too much free on my third month, after they took their $43 from my banking account direct deposit, I had an issue with my air conditioner. They sent out a technician. I paid $85 to get them out here and then I paid him $85 when he got here. Then they got the $43. On the same day the technician didn't even go under the mobile home, didn't do nothing, just with his camera, took a couple of pictures and said "Your ductwork looks like a collapsed that's why there's no air coming into your house." I said ,"Are you going to go in there, are you going to look?" "Nope."

Next day, I get, "Sorry, we are not covering your issue." The whole thing is a scam from the truck with the sticker that says home choice on it, it's just a magnet. I noticed it to the technician that's wearing the patch, then he offered to give me his business card. He said, "If they don't follow up and do this, call me, I'll come and fix it for $1,200 to 1500." Scam, scam, scam. Avoid them in every way you can. I have never ever had a home warranty company. I have warranties from Home Depot on my washer, my dryer and my refrigerator, my stove. I don't know what made me do this, but I know how it feels now to get scammed, so please avoid them in every way you can, if you want to lose your money, if you don't call them and give them your hard-earned money.

My last experience was with my HVAC. It went out and at the time, it was cold. I'm sure they were just busy, but I couldn't get anybody out for almost a week. I thought I could get one within 24 to 48 hours, but it was almost five days before someone could come out to see what was going on with my unit. Then, I had an issue with it again about a month later but Choice said it had been a few weeks and that it was a separate issue. I get what they were saying, but to me, it was still an HVAC issue. In the end, I had to create a new claim for that.

Other than that, the technician that came, once they got awarded the work, was a great. He knew his HVAC and had troubleshooting techniques and skills. All in all, the claim process was fairly good. Choice seems to be a pretty good warranty company to have and I haven't had too many incidents where they wouldn't cover something. With the HVAC, I had to come out of pocket with the material because they said that wasn't covered. But for the most part, I can say I'm fairly pleased with them so far.

When I first started with Choice, I was satisfied with calling them and getting service that way. Now, I'm referred to the website. Then, the company that I'm assigned to is a little slow in contacting me, then I'm a little antsy. I want this thing taken care of and I have to wait for somebody to call me back and schedule me, and then I'm scheduled a week later. I don't like that. That takes too long. If I have an issue, I want it taken care of.

Another thing that we definitely do not like about Choice is that we had a claim for my refrigerator and it took a week for somebody to come. Once they came, they said that they could do the repair, and then I later found out they cannot do the repair. So I had called Samsung, the manufacturer, and they sent somebody out free of charge.

They determined that they didn't make the machine anymore. I went for months trying to get that situation taken care of. If they send a repair person out, then the repair person has to then call Choice to find out if Choice is going to honor the repair. That's insane. I paid for the service. I expect when I call, you send somebody out quickly and get it taken care of. That's my biggest complaint with Choice. It seems a bit of a hassle in trying to get my repair taken care of quickly for the time frame. However, I would still recommend Choice. I like Choice. The plan that we have covers everything. So, I'm satisfied with that. At least I have not come up with something that they have told me they're not going to cover.

Choice Home Warranty covers a lot, but I don't understand what criteria they use. I called them when I wanted to have my outlets looked up. I had some not working outlets that I had looked at yesterday by an electrician handyman guy and he seemed very nice and knowledgeable. He did an estimate and put in the claim, but it came back as not covered. The outlets I have only have two openings, not the third ground, and the company said that wasn't covered under the home warranty. The front light sconces, one by the front door and two by the garage doors, are not covered either. They're not wired or hooked up.

My interactions with the reps have been good. The only thing I have a sticking point is, the outlets and those front portions should be covered. I have outlets in the bedroom, the dining area, and the living room that need to be fixed. They're not grounded and they all need to be. I have an older home and an older home sometimes only has those two-prong plugs. I'm surprised they were able to sell the house without fixing that.

All in all, Choice Home Warranty is great because it covers my appliances, even ones that I had prior to the move. Their service is good as well. However, sometimes I try to access their online platform and I have to go back and forth with my policy number. It would be nice if it just auto populated my policy number or use my date of birth and bring it up, but there's no place to add any other personal identifiers. It's my name or my email address and then the policy number.

In general about CHW: I am very happy with CHW for the most part. Service quality of the technicians assigned greatly varies, but the CHW people always respond with care and try to meet my needs. So, they value customer satisfaction. I had a great deal more than 10 years ago; a lifetime locked rate when you renew. Even if you move, you can keep it and transfer it to your new home besides the option of transferring it to the new home owner (however many years left on it-- a good selling perk!) when you sell your house. I did both at the same time 9 years ago! Sometimes the repair process may take longer than expected, so, for things that's not really urgent, I always use their services.

Another point is, what's covered and not covered can get a bit tricky, especially depending on the plan you choose. If it is a significant repair; for example, water heater, expect to have some out of pocket costs, but at the end, you would pay a lot less than what you would if you did not have the warranty. At least this has always been the case for me so far. In short, definitely worth buying a home warranty from CHW!

Interesting enough, I had 5 claims since January, very unusual volume, because before January I had only 11 claims since 2017 (so, 1.5 claims per year on average). 2-3 of these past claims were not really helpful, either not covered by CHW or I found a better solution through a service of my own finding. The last 5 claims, though, the repairs were to my satisfaction and costed less than $1,500 put of pocket including the $75 service call fee per claim. It would have been costed me at least $4,000 if I did not have CHW.

I finally got through to someone this morning. Because I bought a stove, I voided the contract even though there was no stove for them to approve. It would have just been a check written, and a small one at that. This is the point where I would stop using Choice Home Warranty but we bought a 5 year plan and only made one claim in that time. I am so disappointed in them. I know someone could make this right but I really doubt it will happen. In summary, if they would have communicated with me instead of leaving me hanging, maybe I could have stretched out our time without a stove.

I have subsequently been promised the whole refund "within four days." We will see, but regardless, I'm writing this to warn other perspective buyers that this company will say virtually anything to get your business and that it is the written contract that is to be relied on! Also, they charge you immediately (although I was told that I wouldn't be charged until after the 30 day waiting period and the first free month, so two months later), AND they are very slow to refund money (if they even will?!) Stay away for your mental and financial health.