Complain about a product or service

Choice Home Warranty

Choice Home Warranty responds:

Claudia of Nashville, TN June 16, 2009 - We are not and have never been associated with National Home Protection, this is a lie and is damaging to our reputation.

Tomi of Marietta, GA March 19, 2009 - We have no customer by this name in the entire state of GA. Please remove this post as it is damaging to our reputation.

rcl of jacksonville, FL July 3, 2009 - Choice Home Warranty does not currently sell warranties in the state of Florida, therefore this complaint must be fraudulent, Please remove this post as it is damaging to our reputation.

Charles Dillon
VP
Home Warranty
510 Thornall Street
Edison, NJ 08837

Maria of Houston, TX November 19, 2009

Brad sold me the contract and he was persistant and kept lower the fees. One thing that I had failed to call and ask about was the contract. I called a week or so later and they sent me Contract Agreement that said very little, and a choice home warranty. My galvanized pipe broke this past week and they would not repair it, because it was galvanize. I kept asking where in the warranty did it say that, the young lady on the phone kept saying that I needed to look at the contract that was on line, plumbing and paragraph 8. This was never given to me.

I was so mad I told them not to renew my contract when it comes due in May 2010. Things that I have read about them are so true of their character. Also when I called I was given a plumbing company that was 70 miles or more away from my house. The lady on the phone insisted they were a few miles away.

I called the plumber two times and they finally called m and confirmed what I had been telling Choice Rep. I should have stayed with American Home Shield. In other words you get what you pay for!

BH of Delaware County, PA November 4, 2009

DO NOT Deal with this company. They will find any reason neccessary to decline a repair bill. If its too high, they will just tell you its a pre existing condition. Deal with Choicce Home Warranty at your own risk

MANOJ of Bear, DE November 4, 2009

I called up this company on 08/19/09 to enquire about Home warranty plans & price & spoke to a representative named Kevin. He initially told me 380 for Total Plan & when I told him I need to discuss it with my family. Then he kept decreasing the price & finally he could make it 330 if I sign up & pay right away plus he ensured me I have 30 days to decide whether I want to keep it or cancel it. He was rushing me to enroll for a contact as if they will be providing best service for it.

Company will refund my full money if I cancel before 09/19/09. On 08/28/09 when I called up to cancel this contract since we are planning to move to a different school district because of better school choices, & I spoke to Mr. Robert B. Unfortunately I will have to say that he was very rude & highly unprofessional after I told him that I want to cancel this contract. Then he said there is a 50 penalty for cancelling it. I told him that previously I had been told by [their] person only (Kevin) that there will be no deduction if I cancel before starting date of contract which is Sep.19, 2009. Then he said there will be an investigation for it.

But after several phone calls company has refunded only 280 to me whereas I cancelled 3 weeks before the contact was about to start. In these recession times I dont expect that companies should start snatching money from public like this & fool them.

Bob of Clifton Hghts, PA October 30, 2009

We have been servicing appliances for 19 years. We warn every one of our customers...DO NOT DO BUSINESS WITH CHOICE HOME WARRANTY. They will not pay your bill when it comes down to it. We told them we did not want their business anymore after they refused to pay us for services on their customers. We ended up billing the customers. DO NOT do business with this company.

Brenda of Los Angeles, CA October 29, 2009

After listening to the sales pitch from Troy D and asking numerous questions about repair services, service turnaround time, pre-existing conditions, etc. I was assured a level of efficiency and coverage that my husband & I would be happy with as we would have a 30-day grace before the effective date of the policies to make a decision. Not once did Troy mention that I could read their terms and conditions online nor did he tell me that UPON CANCELLATION EACH POLICY WOULD BE CHARGE a 50 CANCELLATION FEE.

I told Troy that I would call back after discussing Home Choice with my husband, he was persistant that if I sign-up for the coverage there would be no problem if I/we changed our minds to call back & cancel. WHEN I CALLED BACK TO CANCEL I was told that HOME CHOICE CHARGES 50 PER POLICY (WE HAVE 2 RENTAL PROPERTIES) TO CANCEL even though I had not received a policy it took them less than an hour to charge my credit card HOWEVER I NEVER received a policy or terms and conditions stating the 50 charge to cancel. Customer service and MANAGEMENT were rude, screaming and yelling throughout our conversations on 10/19 and 10/30.

Luda of Aurora, CO October 9, 2009

I made the contract with Choice Home Warranty Company for Total Plan on my appliances and systems on 08/10/09. The term started 09/10/09. Before I was a customer for 15 years of American Home Shield Warranty. The only reason I decided to switch to Choice was increasing service call fee from 35 to 60. Otherwise I was very happy with AHS. I thought that all home warranty companies are the same reliable. But it happened that Choice just charges money for the service and full year payment,but doesn't bother to do the service. On 09/11/09 my refrigerator stopped working. I called Choice, and they send the technician to find out what is the problem. The technician told me, that it is compressor. I told him , that the compressor was replaced by AHS a year and 9 months ago. He told me , that compressor went out of order because the person improperly turned the valve, and the oil from compressor was spilled out and freon leaked, and the compressor needs to be replaced again. The Choice refuses to fix the problem, considering it as "pre-existing condition". But it worked good for 1 year and 9 months. The warranty on any compressor and labor to install it is only 90 days.

When I made the contract with Choice everything worked fine. I was not asked if the compressor was replaced or something in my house was wrong. The compressor did not have any pre-existing condition, and it is not my fault that the companies hire people who do not do the work properly. I am the victim of bad service. When I made the contract, I asked Kevin ( Choice representative) to e-mail me the copy of the contract as well as to mail a paper copy. I also asked him to include counter top microwave instead build-in microwave which I don't have. I never received anything till I called back after 3 weeks. He promised that he will do it. Finally I received paper copy of contract,but counter top microwave was not included again . Then I called Choice to make complain to the supervisor. It was Mr. M. He fixed the mistakes on the contract. I was suspicious about the reputation of their company after even doing the contract I had so much trouble with them. Mr. M said , that it is "high reputable company". Unfortunately my feelings were right. They charge money without any intention to do the service.

bill of brandon, FL September 12, 2009

If you want a reliable home warranty, DO NOT USE CHOICE HOME WARRANTY !They will find anyway and everyway to get out of granting your claim. my brief descripition is no ac . The customer service didn't care that it was over 100 degrees in our house. It was so hot in our house it melted the butter that was left out. It took them 3 days to finally tell my family that we were denied. I asked why it took 3 days , when we had no air. They stated they were busy . They never had any intention to grant us our claim.

Buyers beware they look for reason, and any every reason to not to grant your claim.DON T WASTE YOUR MONEY !

Teresa of Moses Lake, WA July 15, 2009

Mom and I signed up together for Choice home warranty service, seemed like a good idea beings mom's handy man, (husband) had recently passed away. the sales representative assured us that it did not matter the age of the home or the appliances, and after 30 days of sign up , everything would be covered No Questions asked! He made it clear that unlike the other companies Choice will honor all repairs or replacements.

3 months after signing up moms central air conditioner Went out, she lives in a mobile home and the temperature gauge was reading over 100 degrees, mom is a 3 time cancer survivor and had just lost the love of her life, and she did not need to hear that Choice would not honor their agreement and cover her A/C unit. I wrote them a letter, hoping to get some remedy and resolve, they never did reply to my letter.

Mom ended up buying a new A/C unit. Because the loop hole they use is written in the contract, if the appliance has not had yearly professional maintenance check ups then they do not have to repair or replace. Tell me who has all their appliances professionally checked every year? That is a ridiculous expectation. Well, we have learned The hard way to look for this loop hole in any other Home Warranty service company we might consider.

rcl of jacksonville, FL July 3, 2009

I had an AC problem and it was determined that the compressor needed to be replaced. They said I had to provide exhaustive maintenance records. I provided receipts of all past AC maintenance done on the unit--many were from my own maintenance like changing filters, etc. After faxing to them, they said, I need all the receipts. Who in the world is going to get receipts of every filter replaced. After I provided the as many receipts as possible, they said the records were not what they expected so they denied the claim. I had to fix the AC problem myself!!!! What's the point of a home warranty service! Watch out for these guys and their super super tiny fineprint which they mail you is not even the compelete picture.

When I called them, they said they had the right to change the terms anytime and I had to go to their website instead which has different clauses which allows them a way to bail out of a claim. They had to direct me to their website that had additional fineprint which indicated they can ask for maintenance records of all kinds and that gives them reason to deny claims! Plus, if you decide to cancel, there is further fineprint that says they could deny the cancellation and if it's not to their benefit, they will charge you for everything they ever did for you during your time with them.

Claudia of Nashville, TN June 16, 2009

Choice Home Warranty used to be National Home Protection. Prior to that they were something else, and prior to that something else, and so on for the last 14 or 15 years. They go around scamming people and they change their names after enough complaints keeps them from doing business of they decide to just close their doors and keep the warranty money. I had also a problem with a heating unit, where I had religiously kept my twice a year maintenance required by American Home Shield.

I provided them with proof of coverage with American Home Shield and the invoices for my maintenance, and they still denied my claim, stating that it was a pre-existing condition. He yelled and screamed at me, and then laughed at my face telling me he was simply not going to fix my unit. The tech they sent to my house, was so shocked by their behavior that he cancelled his contract with them. The tech fixed my unit on his own and charged me a very low price because he felt so bad.

I tried going to Dateline, but my complaint alone with not do it. Please all of us that have been scammed by this company, go to the Dateline website and complain about them. If enough people do it, maybe they'll take us seriously and get someone to take them out of business for good. Emotional distress was way more damaging than the money they took.

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