Circulon Reviews

About a year ago I bought the complete set of pots and pans. Because falling ill was not able to open the gigantic box and so stay in my closet until last week, and boy, opening an order of more of 400 dollars was a rude awakening, every pot, pan and fry pan was not only use and abused, but had dents and sign of having been worn over and over and never cleaned up. "As is" was never an option and no decent manufacturer would offer it. It was a huge surprise as this was my second order in three years of ordering a full set and to find out about this "lack of control over the quality of your product to be shipped".

I have not used them yet, but as unpacking the medium frying pan and the large frying pan lid were bent, my husband was able to straighten them out. I am thinking it happened in shipment.

I bought a complete set of the Scratch Defense and am disappointed with the non stick performance of the fry pans. The 12” fry pan has most foods sticking and after buying a lid separate because it doesn’t come with the set noticed the coating starting to come off just where the lid sits. The Sauté Pan also sticks to the food. I like to Sauté fish filets and wind up having to peel them from the pan. The other pans are acceptable and I especially like the boiler pot with the built in strainer in the lid. I would not recommend their fry pans so would buy individual pots and not the sets.

I have used Circulon for past 20 years - placed my first order on line - needed to return - sent email to support on return process. Returned via USPS fee $26 - called Customer service was informed to send shipping cost receipt would be reimbursed. Spoke to an unprofessional Customer Service Rep. Charline who informed me i will not be reimbursed. Very disappointed - time to fine another cookware brand. They do not value Customers!!

I purchased sauce pans with lids, later realized that when I tried to make rice w the lid on, that there is a gap (not the draining holes) between the lid and pot and therefore my rice comes out uncooked every time. All 3 sizes of sauce pans/lids have this problem. I contacted customer service and it took 8 1/2 weeks to get back to me, they said they didn't get my pictures that I did send. I resent them, they said my claim was denied, I had to open another ticket, have emailed them 3 more times, and no one has gotten back to me. it's now been 4 1/2 months with no resolution! This company is terrible and their pots are not worth the cost.

I received a set of this cookware for Christmas 2024, one of the pans was dented and I did all of the warranty replacement hoops. It's now April and lots of apologies for the delay but no resolutions. I'm so over it. I think that must be their ploy, wearing everyone down from seeking fair consumer satisfaction. I'm telling everyone I can not to buy from this company.

Bought cookware set directly from Circulon Web site. Cookware set arrived with huge dent on frying pan. No damage to box, obviously damaged during packing by Circulon. Contacted Circulon immediately to request return. Was advised "no return necessary" a replacement would be sent after "ticket" warranty submission. After submitting "ticket", 5+ plus calls to" customer service" continued to be told to wait more time. It's been 4 months. Submitting a complaint to PA Attorney General's consumer affairs Department. Don't even bother with their customer service. Total scam of a Company. Again item arrived damaged and was reported upon delivery.

I also have submitted a warranty claim because the nonstick coating is peeling off two of my pans as well as my roaster. I submitted all the photos and have not heard back from them. It's been 3 months of emails and phone calls with promises of a resolution. So fed up with them!

My 1 qt. pot certainly is not nonstick and I have been trying for 2 months to get a response to a claim that I sent in from their website. According to their website warranty issues are hassle free with a promise to respond in 3-5 business days. I have sent 4 emails and 2 phone calls and all I get from these folks is a promise to call back, but no results.

Don’t go through the process of buying this product, takes 3-5 weeks before they ship your purchase. But guess what. It takes 2 seconds to take your money. They have the worst customer service I have ever seen.

The lip of a new 6.5 qt stockpot pot cracked after its third use, leaving a 1+" split from the top rim downward. It only had been used to heat a stock at medium heat (induction stove; setting=4) for about ten minutes, and then was removed from the stove and placed on a wire rack to cool. The pot is new. It has never been dropped or abused in any way. When I tried repeatedly to file a warranty claim (using different browsers), their website kept returning "verification expired" notices and never went through. I have gigabit internet, so that's not an issue on my end. I have never seen this happen before in ANY type of cookware.

Circulon advertises non stick pans so we purchased the 12.5 inch fry pan. It is the worst pan I have ever used. Everything stuck to it!! DO NOT WASTE YOUR $$$. I contacted customer service and they refused refund.

Updated on 08/13/2024: We purchased a Samsung Induction range and convection oven. We were promised Circulon Induction Cookware. We called and had Lowe's check and approve us again. We have posted a complaint on the BBB website.

Please do yourself a favor and Do Not Buy Circulon cookware. They boost their great warranty however you will never get it. They will always come up with a reason to not warranty their products as it will always be deemed your fault. That is of course if you can even get a response out of them when you submit a ticket. We have had 2 items one stock pot and one pan where the coating flakes off and they say it is our fault. We did not use harsh cleaner or scrub pad to clean and did not use excess heat. Second pan no response on ticket after one month and first pan a year ago they said it was overheated.

Purchased the 6-pan set a week ago, nothing has been shipped yet. Worst yet, it seems like they don't have a customer service team; emailing and phone messages go nowhere. Honestly, not sure what to do now.

Very disappointed with Circulon product and service. Under warranty and scratching badly. Contacted circulon on 3/12 and received an immediate response/request for more information and advised once received I would hear a response in 2-3 business days. After several attempts via email and phone to contact about my inquiry, I have heard nothing. The phone number directs to the email address that no one is monitoring or responding. I would not recommend this product.

I had a 10" coming, UPS dropped the ball and sent it back. I tried all avenue's available to reach Circulon, but there seems to be no customer service what do ever. I got my money back through the credit card company. Yesterday I ordered the same pan on Wayfair, $3 less and 27 cents shipping, seriously. Thank you Wayfair.

First, I want to express that I have purchased and loved Circulon cookware for 25 years or more. I love the quality, and if used correctly, they last forever. I recently purchased a saucepan to add to my set, directly from Circulon.com. It arrived with a large scrape on the exterior of the saucepan, plus a scrape/scratch all along the top interior of the saucepan. I tried to call several times for a return and no one ever answered. I tried email but it appears they also do not accept email. I got on their website and was prompted to get a "ticket" and would be contacted in 2 to 3 days. Never happened. There was a half readable shipping slip on the box, and I decided to return the pan, but I had to pay $25 postage. Again no response. I sent a letter with all corresponding documents asking for a refund for the saucepan and postage.

After repeatedly dealing with cheap non-stick cookware that failed, we paid a premium for these cookware products because of the lifetime warranty. They've proven to be great products to cook with. Recently one of the saucepans began showing deterioration of the non-stick surface. After researching the warranty, I submitted a claim. The automated response indicated I'd receive a reply in 3-5 business days - and to be sure to check my spam folder. A week after submission, after checking my spam folder, I submitted a follow-up e-mail. Multiple weeks later, still no reply to the original claim or my follow-up. Another follow-up attempt. No reply. Phone calls go to an automated attendant. The sole choices are to submit a claim on the website. No phone support options to initiate a follow-up conversation. Unacceptable for a premium consumer product brand. Save your money, go elsewhere. Steer clear.

Not sure how to delete this post but the company apologized and sent a replacement order.