Closet Factory Reviews

I had a great experience with Closet Factory from start to finish. The designer really took the time to listen to my needs—especially my preference for wire bins—and created a solution that felt tailored to me. The wait time was reasonable and not nearly as long as I expected. Installation day went smoothly thanks to a technician who was punctual, professional, courteous, and respectful of my home. While Closet Factory may not be the cheapest option out there, the quality of their product and the professionalism of their team truly set them apart. I’m very happy with the end result and would absolutely recommend them.

This week Closet Factory (Bothel, WA) installed our new pantry, and we are enjoying it very much. The unit is extremely sturdy and makes excellent use of the available space with very efficient organization. One detail we really appreciated is that the shelf edges are smoothly finished rather than sharp—something we haven’t seen with other closet companies. It’s clear they took the extra time to get the details right. We were especially impressed with the installer, Viktor P. He worked very efficiently, was highly professional, left the space spotless, and made the entire pantry feel welcoming from the moment it was completed. Viktor’s workmanship was flawless. I highly recommend Closet Factory for any pantry or closet organization needs. We certainly plan to use them again for our future organization needs.

I hired them to build me a pantry where there was a closet pantry. They did not explain everything like they expected me to do the demo or that after the demo I would need something on the back wall to cover it up. So the day of installation they come and demo the closet, which was nice of them. So they come to install the unit and it is too wide and long. Due to back wall condition from the demo I agree to buy a backing to cover the wall damage from the demo. They take measurements again. So now they have to rebuild the entire unit and I no longer have a pantry because it was demolished. So they text me the next day and they want me to measure it to confirm their measurements. I told them that I was not going to measure it but they were welcome to come back and verify their measurements.

Worst closet company in Tampa Bay and Orlando. With so many options I strongly encourage you to look elsewhere. Designs didn’t match the initial installation. Owners changed the wall a shelf was on without giving my wife or I a heads up, called it immaterial. Very poor quality fabrication and installation. Owners minimized our concerns. It took 4 times to get it right. Logan, the installation manager, was apathetic. Same owners in Tampa and Orlando. Go somewhere else. (See pictures linked.) We are doing three more closets and going with a different company.

Worst customer experience I’ve had in a long time. I was on a follow-up call to finalize the contract and clarify the closet dimensions. Leslie first said she didn’t have her notes, which made me think she no longer had the original measurements. When I tried to clarify, she became defensive and dismissive. I walked out of the deal. The whole interaction was disappointing and unprofessional, and it left me feeling disrespected as a customer.

Added shelves, drawers and cabinet doors to existing closet (attached copy of first estimate which was lowered when we changed design). The drawers installed are awful and we paid $3500 for the job. Their soft close system is bad - it does not work reliably and often requires a pretty firm push to fully close. We had a 14" preexisting shelf and because of their close system, they could only install 11+ inch deep drawers - we only found out during the installation - and gave up some needed space. I spoke with their people and our designer and no one cares at all. Do NOT do business with these people.

First of all, the closet consultant/designer, Stephanie, was fabulous! She listened to my needs, came up with a design, then tweaked it till we came up with the perfect setup. I did have to wait 2 months for installation, but it was well worth the wait. I love both my installers, Chris and Jeremy were skilled and worked until it was complete without a break. I don’t know how they did it. We ran into a little glitch that was resolved quickly and seamlessly. I’m enjoying my closet, the best closet I ever had!

Closet Factory SUCKS!!!! Put down a $25,000 deposit. In November, got an email that the Houston Closet Factory was "reopening under new management." Called them and they said, "we're not giving you your money back, we're a different company. You'll need to dispute the charge with your credit card company." No, "we'd like to help" no, "we're sorry." Nothing!! New owner Joe ** was completely dismissive. Avoid them at all cost!!

Professional and creative sales person. Listened to needs and requests. Install on time and knew exactly where and how to install. Kept in touch with schedule for install. Quality product - competitive price.

The Closet Factory team delivered once again! Eight years ago, I made a smart decision by calling them for a consultation, and I’m thrilled I enlisted their help for two more bedroom closets. Karen ** was wonderful throughout the consult, ensuring my satisfaction every step of the way. Connor’s installation was so quiet that I wondered if he was okay! He reassured me and even made it easy for me to work from home during the process.

Dishonest and unprofessional management (IL). Ordered a custom made closet system. Worked with Michelle - don't work with her. She did not listen to want I needed and wanted. I had to alter every her drawing. Paid for the project and two weeks prior installation was notified that the color I chose was not available in needed size. I had to switch to white which was a no no from the very beginning or pay $$ extra.

The designer was prompt, responsive, and courteous, and provided good service. However, the installers showed gross ignorance or otherwise utter lack of communication, courtesy, and quality of work. Here are my observations from the work they did for me in June 2024: -One installer did not speak fluent English, and the other as far as I could tell did not speak Spanish. I don't know how they communicated with each other and there didn't seem to be much teamwork between the two. -One installer appeared to be in training. I caught him on his phone at least three times. -They did not cover or take their work boots off upon request. I've had other work done in my home last week and the workmen either wore disposable shoe covers or they took off their boots and walked around in their socks. This should be standard policy when workers enter a person's home.

I spent a lot of money to do a big TV station in my house. It took 8 months for them to perform. I was about to contact a litigation attorney when my fiancée, who is a developer, stepped in. The sales team ignored me, the installer was a good man, but was only an employee. And also they badmouth Me. They kept doing the same mistake, ignoring the issues they did like wrong measures, different colors, wrong projects and all the dimensions...etc, etc etc... They are a nightmare!!!!

DO NOT USE this company, at least the Longwood Timocuan Way location. We were needing an entertainment center built to help hide our subs and to help things look nice and clean. We got hold of Closet Factory and had the consultant come out and build/design something for us using the software to give us an idea, which was GREAT. We just had it installed a few days ago and the entertainment center is not even centered on the wall or centered with the TV.

I had a sales representative come to my home and I clearly explained what I needed for my closet. When I got the closets installed, I immediately noticed that it was not what I had asked for; solid wood versus plywood material. Within a couple of weeks the edge of each shelve started to fade (they are black). It simply look cheap. I paid a lot of money for poor quality. I called the company and the sales representative explaining that it was what I had asked for, but their response was, “it is your word against mine.” I do not recommend this company at all.

The company came back and addressed the issues. It was a longer wait than it should have been, but I am pleased with the final results and therefore have upgraded the star rating as well as my feelings about the company.

The designer was spot on to what I was envisioning when designing my closet. The lead installer was awesome to work with, very respectful. I have other projects and I plan to hire them again in the future.

We purchased an $8k installation of multiple cabinets for our laundry from Closet Factory. In the first week after install the top cabinet split along a sealed seam. We were told it was not in warranty, and told we could measure and purchase a replacement. We hired a contractor to review and found out that if we installed the fix we would violate CF's written warranty. Additionally we found multiple unsealed edges which means we will have the same problem again.

Would not recommend, use ANY other company but Closet Factory. They showed up with wrong product and drawings that we never approved. The doors weren't even the correct size based on any drawing ever produced for the project. Personnel, including management and the designer, are rude and insulting, when you can get them to respond. The installation crew did not know how to install product. At one point the installer asked me if I knew how the lighting was supposed to work! They installed the hinge on one door to front of the door adjacent door. In the attempt to modify shelves, we now have chips on almost every shelf.

Our designer Susan ** was very professional and a pleasure to work with. She listened to what my wife and I wanted with respect to a big bookcase/two desk combination, and then came up with a really nice design. Then, she asked more questions and tweaked it. We have been very happy with the result and have received many compliments from friends who've seen it. It looks good and it's very functional. Susan takes care of details and follows up on what she says she will do. I rarely write reviews but wanted to this time.

Zero stars would be better. Very poor experience and they did not install what we ordered. One problem after another! Customer service incompetent and rude when they chose to respond. Questions unanswered and unaddressed. Do not hire!

Horrible experience with Coral Gables, Florida location. Never finished the job and it’s been over a year. Never showed up for scheduled appointments and blamed new ownership. Won’t return calls and have damaged drawer and never finished glass. Sales woman doesn’t call back and the main office never responded to numerous calls and blamed other vendor contacts.

I don’t typically do things like this but this experience has been so awful I need to make sure warning went out. When planning designing things went well. After two months to wait to get installed it, Aug 2020, was installed with damaged material and items missing There were 3 draws’t work in the closet. One of the rods to hang clothes was cut too short and so they screwed it into the cabinets making it no longer adjustable. The valance rods were missing and never installed. The thing was they never told me the installer left and I had to find it out and call to get it fixed as a service call. Moving to the office they decided because the wall was not straight they were going to take whatever scrap work. They have to hide it. Which was a block a work not even trim.

Reasonable quality but install errors were endless! The installers were great and tried hard to make it right. It took a week to get all the pieces once the install started - they were sent with only 25% of drawers and 50% of pulls. The worst thing is that our pantry wasn’t measured properly so the shelves stick out in the doorway by an inch and a half. The fix was to remove everything (after waiting over 6 weeks), cut, and retro fit. And wait with partial install for things to be repaired. What a mess for custom closets!! I don’t recommend!

Closet Factory representative (Drew) has reached out to me and found a resolution to the damage done to our home.

Closet Factory customized 3 of my closets about 20 years ago. In the begin they were very professional and honest. About 2 years ago I asked them to come out to do a repair and they swore that they have no record of me as a customer. I still have the plans and the original designers name and number. I called and asked if she remembered me and she did. I asked her to call the company to let them know that they did indeed design and install 3 closets. Well, they said that they did not know who she was and have no record of her ever working there!! What liars. Yes, I am planning to contact BBB and or small claims court. Just wanted to let you know that you Should NOT believe their "lifetime" warranty. It's a lie.

We bought the perfect condo for us, except for the closet in the 2nd bedroom- which I decided would be my home office/man cave. In addition to my office desk & cabinets, I wanted enclosed space for hanging clothes and folded clothes, as well as some open book shelves and space for a large screen TV. We called Closet Factory and were scheduled with their representative, Eden. When she arrived we spent quite a bit of time discussing what I wanted and what Closet Factory could do.

After 20 years of single rods we decided to update the closet. After a couple of bids, we chose the Closet Factory. Our rep, Shelli was terrific. She understood our needs now and how they may change over time. The result was perfect. The job was done in one day and looks perfect. I would highly recommend this company.

Installers did a lousy job and were more interested in leaving than doing quality work. Multiple times they asked me to sign off on the work so they could go. The shelf looked "off." I put my level to it and it was way off. They protested and went back to work. This happened several times and I spent a lot of time holding them to their word to do quality work. After 2 visits the job is still not complete. I will not do business with them again and I strongly recommend doing business elsewhere.

The people who owned the unit before me used Closet Factory, so I also used them when I first moved in. Then, we used them when I needed some additional work done. Our most recent work with them was shelves. The designer was adorable. The interactions we had were beautiful and she did a great job. The installation went perfectly, too. Overall, it's been perfect with Closet Factory.

We have a home that was built in the 1980s that had custom closets in them, but they were dated, and they weren't very functional for our family. I wanted estimates on completely pulling all of the original built-ins out of our closets and putting in something with a more functional design. Closet Factory was willing to offer a free in-home estimate because I really didn't have any concept of how much the project will cost and that was valuable to me. We had an exceptional designer and she was very professional. She did a very good job of working with us. Her follow-up was always timely and very thorough. She explained everything very well, and it was very clear that she was motivated to earn our business, and she handled it in a very straightforward and confident manner.

Closet Factory is right across the street from my office, and I read a little bit about them online and talked to some folks and liked what I heard. The people from Closet Factory came to my house, walked me through everything, and did a nice, little design. They also had me in their design studio, and showed me the materials. I liked it, signed it up, and within a couple of weeks, a master closet and a linen closet were installed. The installer was great, showed up on time, cleaned up after himself, and did a good install.

We had Closet Factory install a cherry wood-like wooden closet that has six or seven shelves which they made and built. Things were messed up in the beginning and my wife and I were disappointed because the designer didn’t take to consideration that we had an attic. He looked at the closet for at least 35 minutes and measured things, but didn't look up to see that there’s an attic right there. So when an actual installer came to put it on, he said that if we want access to the attic, we'd have to call them so they could remove all the shelves but there would be a charge for it. He advised to take the attic into consideration so we went with the installer said. Other than that, everything went well. It took an hour or so for the installation and in the end, the closet looks beautiful. Overall, I'm satisfied with Closet Factory.

I had gotten a master closet and a garage from Closet Factory. A friend recommended them. I had cabinets and everything redone in the garage. I had also gotten the closet redone. The designer was great and had good ideas. I’m colorblind so I left everything to her judgment and what she picked was very nice. The installation went great. She oversaw it and I didn’t have to worry about anything. The master closet took two days to finish and the garage took a day. Overall, I had a great experience.

Our neighbors redid most of their house and gave us sparkling review for Douglas Lestikow, one of Closet Factory owners and the sales rep that we worked with. We had two, very small projects with them. One was a beverage center down in a corner of our basement, as well as two, full panel wine racks down there. We also had them put in some cabinetry in our laundry room.

The only thing for me is that they don’t close on their own. Still, I'd tell others that we had a great experience at Closet Factory. The design was very good and the quality was great.

I wanted shelves in a closet and I surfed the internet and looked at different options online. I narrowed it down to a handful of companies that provided services in my area that had reasonable online reviews, then contacted them for estimates. After I got the estimates, I then made the decision and went with Closet Factory. Working with their designer was a very positive experience for me. When I compared it to a couple of the other people that I had come out to get their views and give me options, the one for Closet Factory was very much focused on what the options where we could do this or we could do that. If we chose an option, there is a reason why it would be better or worse than what it would give me instead.

I learned about Closet Factory from one of those things I get in the mail. It's like a magazine with a bunch of people in it. There was an advertisement of Closet Factory and they had a coupon. I had them redo a small closet for me and put built-in drawers, shelves and hangers. The designer I worked with was really good so I’ll definitely refer her. I had actually looked her up online and all the closets that she had been involved with were all beautiful. I can’t even say enough about her. The people who came for the installation did a good job too. They were good and they cleaned up.

The interior designer who was doing our new house told me about Closet Factory. Since that was the name that I was given, that was what I used. The designer who worked with me was incredible. She was meticulous, very artistic and very smart. Then the installers showed up whenever they were supposed to. I had the laundry room cabinets done. I also had closets done in four bedrooms and my pantry. And everything looks good.

I just moved to Pensacola from Atlanta where I had lots of choices. But in Pensacola, there was nobody else to call. Having said that, Closet Factory was a little more expensive compared to Atlanta 'cause here, there's no competition so they could charge whatever they want. Nonetheless, Closet Factory did a great job with our master closet. They gave a good estimate and got it done quickly. Several young men came to do the installation. They did exactly how the closet was designed and the quality's good. They were neat with their work and cleaned up. Everything fits as it should and it was exactly what I expected.