Complain about a product or service

Conair

Sabrina of Sebastopol, CA October 6, 2009

Last night drying my hair the hairdryer burst into flames. the sparks caught the waste basket on fire. I was able to put it out. but the fire was very close to going out of control

Lisa of Attleboro, MA October 4, 2009

My 87 year old mother was drying her hair when the appliance burst into flames-She luckily was not injured and was only minor damage to her home, however this could have been disasterous and I feel someone should know about it.

Sharon of Bowie, MD October 3, 2009

I have a Conair 1875 model hair dryer and when I was cleaning out closets, the dryer started up and by the time I got to the dressing area there were flames shooting out of it. I quickly pulled out the plug and threw a wet towel over it. Horrible smell and smoke but nothing to speak of was damaged except some frayed nerves and a hair brush where the teeth had melted. I am just thankful I was home at the time.

Cheryl of Atwater, OH September 7, 2009

Purchased a Conair Ceramic Curling Iron Model #CD302CS last year. I have used it daily with no complaints until today. I washed and dryed my hair as I do everyday. I then took a section of my hair to be curled, and rolled it up in the curling iron and within seconds I knew something was wrong....my hair started smoking. I immediately removed the iron from my hair and to my horror it had burnt a good 2" to 3" off my hair. I called customer service gave them the information and the company is sending a new ceramic curling iron.

I asked if it would it be possible to send me a non ceramic one instead but customer service said they replace product for product. I have no issues with the way I was treated by customer service I just don't want someone else to experience the trama of having their hair burnt off. I am hoping the company will take a look at their product and make the necessary changes to prevent this from happening to someone else.

In sending back my old curling iron they will replace it which is nice but doesn't replace my hair or the fact that I would even begin to trust using the replacement.

Joan of Salt Lake City, UT January 15, 2009

While curling my hair with the Conair 1 inch curling iron, it malfunctioned, and burned the hair on the curling iron right off. I narrowly escaped being burned on my scalp and it would have been a third degree burn, as my hair is still on the curling iron, melted, to look like a piece of caramel, and my hair is blonde! I have taken pictures of the curling iron with my hair on it, my bald spot on the front of my hair and have the curling iron, of course. I called the Conair company and Conair the day it hapened (1/13/09) and spoke with a person named Jeanie who took my information and said she would get it to corporate. I have heard nothing! I feel I must warn others and I feel I know it will take at least 6 months for my hair to look decent again. The stubble that is left is orange! It was a frightening experience to say the least. I had already curled the back, side and was just fininshing the front of my hair when it suddenly turned so alarminly hot! I have used it for several months. When I saw dark smoke going up from my hair I went in shock and tried to undo the curling iron from my hair, but it just came right off with it and scorched the hair on both sides of that particular curl! I can't think I am the only one who has ever had this problem.

Bertha of National City, CA April 24, 2008

I purchased from Walmart in National City, CA. a Conair hair straightner. The model number is CS3CS. Today I plugged in the product to use it on my hair, setting it on almost the highest setting which is 30nbecause my hair is pretty thick and wavy, I have done the same other Conair straightners. I was a few minutes into straightening my hair and did not realize that the item was becoming too hot, when I placed a chunk of my hair into the plates it actually BURNED part of my hair. This has never happened before when setting the heat to the max on other products!

Right after this, the machine started smoking and MELTING the plastic around the plates. This thing got so hot inside that it actually BURNED it self out.!!!! I am lucky it didn't burn my head with the melting plastic. THEY NEED TO RECALL THIS ITEM! I took pictures of my burned hair and the product as well, please let me know where i can email this as i don't see an attachment function here. I will be taking this back to Walmart for a refund and I also wrote a letter to Conair's corporate office today and expect a response from them soon.

Burned some of my hair and the product just burned itself out. It cauased me stress having the smell and some of my hair burned because I was getting ready specifically for a job interview and did not want to cause a bad impression.

Carmen of Apopka, FL January 31, 2008

I purchased a Conair Hot Brush. I followed the directions on the insert. After a few seconds, I unplugged the hot brush because my hair got caught in it, about 1 inch from my scalp. This brush would not come off my hair, so I unplugged in fear that I would burn my hair or scalp. That night I tried calling the company, but it was late at night. After trying every possible method of removing this, I finally had to cut my hair with the product still attached to it. I reviewed and reviewed the package and instructions and realized that the product was in the wrong package; and the instructions were for a curling iron, not a brush. A brush should not be wound up all the way. A curling iron could be.

I've been going back and forth with the company, and they will not settle for what I'm asking. I've requested a certain settlement because of the loss of my hair at the front of my head, and this product should not be on the shelves and it still is. I just bought another one still in its package. I received a letter with an amount I'm not happy with. Will I loose this if I don't settle for what little they are offering me, or should I continue for a fair settlement? I have pictures, letters and so forth. I really need advice, and am I being fair with what I'm asking? I even checked for hair extensions but because it's toward the front of my head, they can't do the hair extensions.

The only damage was my hair is thin to begin with, and unfortunately it was toward the front of the face, so when I don't plaster it down with tons of hair gel, my head looks deformed. It was painful trying pull this thing off of my hair, and to my emotional pain, I had to cut it off.

Erlene of Petersburg, VA January 25, 2008

I have purchased a Conair Prostyle Hairdryer #1875 from Walmart in Colonial Heights, Va. The cord, while being in use, melted. Actually, it was the tip of the cord where the prongs are. This is the second dryer I have gotten from Walmart and they both have done the same thing. The first I returned and the Associate insisted that it was from a bad socket in my house, and she stated that she will do it this time. Now the second dryer has done the same thing and this time it was plugged into an extension cord not even in the same wall that it happen the last time.I feel that this is a fire hazard and also a defect that needs to be looked at before someone get seriously hurt. Their attention to the matter would be greatly appreciated and also a replacement of this product to myself. I was very upset to hear one of their associates blame me for a defective product that I purchased from one of their stores. I love to shop at Walmart but if this is the kind of service that I will get for shopping there I would rather spend my money elsewhere.

Erlene of Petersburg, VA January 25, 2008

I have purchased a Conair Prostyle Hairdryer #1875 from Walmart in Colonial Heights, Va the cord while being in use melted , actually it was the tip of the cord where the prongs are. This is the second dryer I have gotten from Walmart and they both have done the same thing. The first return the Associate insisted that it was from a bad socket in my house, and she stated that she will do it this time. Now the second dryer has done the same thing and this time it was plugged into extention cord nto even in the same wall taht it hapeen the last time.I feel that this is a fire hazard and also a defect that needs to be looked at before someone get seriously hurt. Your attention to the matter would be greatly appreciated and also a replacement of thie product to myself. I was very upset to hear one of your associates blame me for a defective product that I purchased from one of your stores. I love to shop at Walmart but if this is the kind of service that I will get for shopping there I would rather spend my money elsewhere.

Christina of Mcminnville, OR May 10, 2007

I purchased a curling iron from Conair in Feb 2007. In March 2007 it caught my hair on fire after 2 seconds or curling my hair. It took a week before I got an email back from them . I sent back the iron that had much heat damage to the extent it discolored the metal and permanetly burned off the metal were my hair was, Conair reponded 2 weeks after recieving the iron and said it was my fault. Which is imposiable. My dr will back it up. my beautican of 18 years wrote them a letter. All they claimed is it they saw a stripped screw which the mail must have done. I had the post master pack it..Then they said I have some disease of my head and that is how I basically burned bald or it is the texture of my hair they wont work with me , they are rude. and said yesterday 8 weeks after the fact they would send me 250.00 as a gesture.. Im 46 my hair is in good condition. What kind of heat will catch hair on fire after this short of time? and my hair was dry when I curled it.

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