Complain about a product or service

Conn's Appliances

Tonya of cedar hill, TX November 17, 2009

I purchased a 40 LCD on Dec 2006 at Conn's located in Cedar Hill,TX. I was told by my rep Sharonda that I need to purchase the extended warranty just in case something happens with the T.V, it would be fixed free of charge,or replaced if need be. Well, March 2009 my TV stopped working and I called up Conn's to inform them and told me that my extended warranty had expired Dec 2008. I ended up trying to settle because i still owed them less than 700.00 on this T.V.No one wanted to work with me and I called the service center located in Addison,TX to repair my T.v. I was told the if they pick it up the cost would be over a 100.00 just for pick up and that would not go toward the cost to fix my t.v. So drive there and dropped of my t.v. to be repaired and they told me that I had to put up a deposit in the amount of 80.00 that did not go toward the cost of my repair and it was not refundable. At this time now, i am pissed off and had to show my real color with them. The cost to repair that t.v was over 300.00 and I am still making payments because I had stop paying Conn's because of the terrible service and the lying with the extended warranty. I tell everyone that Conn's is full of shit. And dont waste your time with them. With the ecomony like is now, I am hoping this is one place that falls under. I get numberous of calls from live and automated reps, and i talk bad and curses at them and then hang up in their face. I have made payments arrangements with them and they are so stupid and dumb idiots working for them. they call you when your on time and they call you when your late. Lets get these crooks out of business fast!

Dan of Houston, TX November 15, 2009

I purchased approximately 3,500 worth of merchandise from Conn's Appliance store in March 2009. This purchase was on credit but with a 90 days same as cash option. In late May I contacted Conn's directly and obtained my payoff amount and made the final payment to them prior to the expiration of the 90 days time period. In August of 2009 they added a charge for property insurance of approximately 28. (I provided evidence of insurance after the initial purchase). They used this to say I did not pay off my account within 90 days and added 220 in interest. In September I started to get collection calls from them. From September to November I talked to over 10 individuals at Conn's and 3 managers who all said they would remove the charge and show my account as paid in full. This is documented on their system. (All of the collectors read to me the history of my phone calls and the action of the managers I talked too). In November Conn's reported me to the Credit Bureaus as 30 days late on my account and they continue to call and send letters.

Amelia of Austin, TX November 10, 2009

Do not ever buy anything from Conn's unless you like frustration and wasting your time. Conn's made me fax my statement of homeowners insurance to take off a 160.00 fee. Now they have information like what my house is insured for and a great deal of other private information. Their customer service reps are uneducated and unhelpful, when I asked to speak to a supervisor they sent me to voicemail. They don't care about keeping the customer happy at all, they don't care if they keep your business they just want to rip you off. Beware - buy your appliances somewhere else.

gary of Midlothian, TX November 9, 2009

My account is delinquent. I've fallen behind due to a job loss. Their collectors call me 4-5 times per day from an array of different numbers. It's an automated call, then sometimes it's a live rep. I never know who it's going to be so I started ignoring them & wait to see if message is recorded or live then return the call if necessary. Over the past months I've made payment arrangements only to have these same collectors/recordings repeatedly call me 4-5 times per day. When I tell them I've already made the arrangement they say they must continue to call until a satisfactory payment is made. No payment arrangemets will negate their phone calls and they will not forward me to a manager at my request.

Peggy of Beaumont, TX October 29, 2009

December I bought a Mp3 player. I paid 30.00 for it, regular price 89.99. My son took excellent care of it and I put a warranty on it. Well my son was playing it and the screen went out. I went back to conn's. The manager said that it was under their policy to replace it because it was cracked. I asked him for him to show me how it was cracked. I asked him how could it be cracked from the inside without going through the inside. I called the complaint line and the lady acted as if she was the manager's girlfriend or something. She was saying I know Tom, he is pretty fair and you calling about a 30.00 mp3 player. I told her that's not point of how much I paid and by the way it's an 80.00 mp3 player. She stated that Mark would call me.

I never got a call from CONN'S. A lot of people refuse to buy products from conn's in beaumont,tx. You use to have to wait a while before you get waited on. Because of their lack of professionalish and dishonoring their warranty, their business is declining. I hope it closes completely and that the honest people that works there would be blessed with better paying and honest work. Also, I think it was something to do with my skin tone as to why he wouldn't exchanged it. He gave me the policy and I asked him to show me where it is telling me that he couldn't exchange it. He couldn't find it. All he said was after he look after it, all puzzled, was that it can't be exchanged.

Robert of Hosuton, TX October 6, 2009

Inadvertly I overpay my account with Conn's by 168.53. 1st call on 9/23/09, was directed to voicemail. Left a detailed message...never got a return call. Followed up 10/6/09 and got two live people the 1st a clerk and the 2nd a supervisor. Conn's even though they acknowledge the overpayment will not refund my money for 45 days. This is outrageous ! I told the woman as a consumer I would never do business with Conn's again and would tell anyone that would listen to do the same. These people are borderline crooks.

ED of GALVESTON, TX October 2, 2009

I purchased over 15000 in merchandise from Conn"s & have had nothing but problems. I will never buy from them again. Their name is perfect conn, that is what they do. I paid all accounts in full before due date. Six months later they send a letter say I owe them 1348,71 from their recovery dept. I talked to over 8 people to resolve this matter, no help & no answers. I have spent over 4 hrs, on phone trying to get information to resolve the matter, they do not [care].

I ask for manager, can never get one to talk to me. They transfer call and hang up over 9 times. They are a scam and I want to sue them. They take advantage of people, hoping the customer will give up. I am so upset with them. One sales rep. informed me, they are trained to treat customers like this. They do not care about return business. They are trained to slam you as soon as you walk in. Sell credit & add on repair agreement. I am so mad, what can I do?

santos of alice, TX September 30, 2009

while cutting the grass in my riding lawn tractor, I turn it off to get some water, I return back to continue cutting the grass, the tractor did not want to start back up. the repairman for CONN'S said he would not fix it cause it needed a new engine. So I call the warranty dept. and they said they would honor the warranty on my riding mower, But the service dept. still refuses to repair my purchase, because it is the engine that gave out on it, and they do not honor warranty because of it.The warranty dept. are nice, I talked to RACHEL. UIt is the Sevice Dept. taht really give the Customers a very very VERY hard times. I will never ever do bussiness with CONN'S ever again. Even the customer service MANAGER refuses to return my calls.

Anthony of ft Worth, TX September 7, 2009

I bought a TV in January and been making payments through Conns Credit. Well in July I wanted to buy another TV and the sales man told me that they would merge my accounts and I would not have to make a payment for the month of July. Well two weeks later I started getting creditors calling me. I then call the store manager and he said he was sorry and I needed to go back to the store and re-sign paperwork and it would be all correct.

Well I did this and then two more weeks later I started getting more calls crom the creditors. Well the Manager messed up my account and now Conns has messed up my credit. I talked to the Vice President Walter and he told me that he would look into this and call me back the next day.

Well ofer two week later I still have no call back from them and my credit is messed up because of Conns. I have now opened up a case with the BBB and I think every one that has problems with the company open up a case with the BBB.

Lauria of Houston, TX August 31, 2009

Ann have been calling me at my home. Patrick was at my home on friday I explain to him that my husband had lost his job.Patrick told me that he could not leave my home without the merchandise or a post dated check while this was going on Ann was calling me at my job while talking to Patrick.I was threaten on friday that someone was on their way to job. On 9/1 Ann is calling back asking to speak with my co-worker who sometimes answer phones.Ann is being rude to daughter that is preganant.What can I do about this Ann person because she also put other people on this cell phone and says that this is one of conns numbers. Patrick can out to the house but he was not in a Conns truck. I don't know if this is a set up or what

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