Complain about a product or service

Sears Craftsman Tools

Becky of Fyffe, AL July 28, 2009

I purchased a self-propelled Craftsman lawn mower from my local Sears Store (Scottsboro, AL), approx. 1 year ago. At first I was satisfied with the quality mower I had purchased. After about the fifth time using the mower, I noticed the drive belt wasn't working properly. I had made several attempts to work on the mower myself in which got me throught the summer of mowing my lawn. This year I had the same problem. Only mowing my "small" yard aprox. 3 times this year I began to have the same problems. I checked the blades, checked the oil,belts, basically all the common sense things to do to make sure everything seemed to be intact. About two weeks ago to no suprise it just stopped pulling.

I called the Sears store at which the mower was purchased, told them everything I had gone through and the steps I had taken to make it work properly. This past week I tried to crank the mower (key start)then proceeded to pull to crank. The mower ran for for a very few minutes and then locked up. I took the mower down to Sears (Scottsboro, AL), they forwarded it on to the Chattanooga Tn service center. I received a phone call stating "if you want the mower fixed, it'll be 249.00". Surprised I asked why 249.00, she proceeded to tell me the reason it was locked up, was that I had not properly maintained the mower and it had little to no oil. I explained that I wasn't going to pay 249.00 for repairs and Sears just needed to stand behind their warranty. The mower (unrepaired) is to be sent back to the local Sears I guess for me to pick up this Thursday.

Phil of Elkview, WV June 10, 2009

I received a pressure washer as a birthday gift. On the third use of the product, the hose that came with it popped a hole. Upon inspection I found that the hose is only rated for 3,000 psi maximum which is only 50 psi more than the machine puts out. I got a higher pressure hose and Sears credited me for the cost of a new 3,000 psi hose. Just watch out. Craftsman isn't what it used to be.

Mary of Silver Spring, MD February 24, 2009

I have the Craftsman Scrolling Sabre Saw Model No. 135.17243. The problem is that there is no OFF button on the tool. When you plug it in to use it, and pick it up by the handle, it is ON and running because the trigger is part of the handle. There is no other way to reasonbly pick it up to avoid it running. It has a LOCK-ON button, but no OFF button. The only way to turn it off is to let go of the trigger which is part of the handle. That makes it quite dangerous to pick it up, or put it down since you can't really use the handle.

I just find this very dangerous and scary. I was not injured when I first used it, but it would be very easy to be injured, or to damage the area where the saw is resting. I don't understand why there isn't an OFF button. There needs to be sufficient warning that the saw is technically never off and is difficult to handle without activating the blade.

Morris of Brookfield, MO January 5, 2009

I have bought two of your 19.5 volt half in. drills and if the triggers dont go bad then the batt. goes bad or the chargers ,even the switch in my craftman tablesaw and recipocating saw quit. I was raised to belive craftman was one of the best tools to buy,what happend to the quailty of your tools?

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