Complain about a product or service

Cuisinart

wayne of sicklerville, NJ March 14, 2010

I purchased not one but two cuisinart coffee makers. One was the PRC12, which consistently makes weak coffee no matter how much coffee you put in it, does not cook the coffee long enough. The other is a coffee on demand. I had this coffee maker for two months, when the heating element started smoking and almost caught fire. Thank God I didn't use the auto feature on it, or else it may have caused a fire. I also had dealt with their customer service dept. they are the most ignorant and rude reps. I ever had the displeasure to deal with. I will never purchase another Cuisinart product ever.

Jane of Lebanon, PA March 6, 2010

Cuisnart DG_b600BC Coffee maker as a gift, it leaks all the time, does not keep the coffee hot the worst coffee maker ever.

Robert of Raleigh, NC March 4, 2010

the 4 cup coffee maker is a disaster. it is slow, you cannot pour it without spilling, it leaks if you take out the metal container before it is completely finished and you cannot empty the container completely because of the plastic rim. they should stick to blenders which work quire well.

jennifer of grant park, IL March 1, 2010

I started a fresh pot of coffee in my cuisinart cbc-4400 at about 10 am today. Went downstairs for a couple of minutes and when I came up, I smelled an unusual smell. I thought my daughter had done something so I immediately ran around trying to find what the smell was. It was an electrical smell and that is when I localized the smell to the coffee pot. Apparently the coffee pots heater over heated and burnt up....of course it is just a couple months out of warranty. I have no idea what would have happened if I hadn't been back in the room as quickly as I was to un plug it!

Lori of Clinton Township, MI March 1, 2010

I purchased the Cuisinart Coffee Maker model DCC-2000 last year. It worked perfectly for the first 11 months, then it seemed shut itself off, like it wasn't getting any power. At first I thought it was my outlet, the coffeepot seemed not to have any electricity going to it, since even the clock wasn't working. I switched the coffeepot to another outlet and the same thing happened. I would get it all set up for the morning, and when I got up it was like someone had pulled the plug and forgot to plug it back in, it had no power going to it.

After unplugging and replugging it in again, sometimes I could get it to work and sometimes not. I thought it was a problem with just mine, but in the past month or so, I have heard of 2 other people with the EXACT same problem with the EXACT same model. I've emailed them about the issue, and I am waiting on a response.

maria of baltimore, MD February 27, 2010

I own 2 cuisanart coffee makers that grinds the coffee beans for you and i woke up to coffee everywhere. I tried it again and I woke up to the same big mess

Debra of Poulsbo, WA February 19, 2010

First of us the Cusinart Griddler Gourmet resulted in severe burn to wrist. It is almost impossible to open the grill without contacting arm to the hot cooking plates.

Lorraine of Raleigh, NC February 18, 2010

he coffee pot (Model DCC-1100)came on as usual at 6:11 am. By 7 am, it started making noise, like sparking inside, and smoke started to come out of the back where the cord enters the back. I unplugged it and moved it off my counter top to a cutting board, but it continued to smoke and make noise until I poured water in the back where the cord enters it. The smoke filled my kitchen and permeated throughout my home, and created that burning plastic, burning wire smell. The paint on the heat plate burned off as well.

I am lucky that I was sitting right there, or there would have been a serious fire, I'm convinced. It was very scary. After work, I called Cuisinart and they immediately asked what damage, physical damage occurred. As if they knew all about this...I told them just smoke and odor in my home.As soon as I said, no flames, he said, oh just a puff of smoke! I got quite upset with them over that...Minimizing what would have been a very serious issue!

They offered for me to send it back to them and they would replace it or send me a Cuisinart credit. Since I would never own one of their coffee pots again, I took the credit. But not so easy...Pack it up,they would pick it up, and then after they examine it, they will send me a credit. I'm not willing to go to all that trouble for THEIR convenience, so I will return it to the dept store where I purchased it, not more than 3 months ago. They (Macy's) was 100% apologetic and was very helpful on the phone. Will give me store credit for whatever I want to purchase...

As far as Cuisinart, I told them they were lucky I wasn't calling to tell them they caused my house to burn down. I found the call and customer service to be less than customer friendly, almost rude! They should recall these products. Cuisinart coffee pots cause fires! Smoke and strong odor in my home from the burning plastic and wires! I am lucky!

Bobbie of Murfreesboro, TN February 12, 2010

I purchased the Cuisinart Smart Stick Hand Blender. My first time using this,I was unaware it had such a trigger sensitive off/on switch. After blending my cream spinach, I removed the blender with my left hand(blender was in off position),and removed mixture with right hand when it unexpectedly turned on and sliced my index finger to the bone,resulting in 16-18 outside stitches and unknown inside stitches and possible permanent nerve and tendon damage. Later,after removal of stitches I used it again. Being extremely careful,I blended a protein drink. I removed it with one hand and before I could unplug it with other hand it switched on again!

Later that day I called the company for the second time to make sure my reports of the dangers of this appliance were heard. The first time I was asked about injuries etc. and offered apologies.The second call,I spoke with Morgan.He again took information and asked if I previously filed a claim. A claim was not mentioned before. He said he would send the information to claims dept. and I would hear from a claims adjuster in 1-3 days.Three days have passed and no calls yet. I want to warn everyone of this dangerous switch that can turn on with the slightest touch. This needs to be recalled and made safer. Please be aware!

tamara of burke, VA February 5, 2010

Blender puts black residue into drinks and is unsafe. Customer service will do nothing. There is only an address to write to and will not take my information to have company call me or email me. Cuisart produces throw away product they do not stand behind so I hope that consumers throw them away on a permanent basis for all products lines which is what I have done. Cuisinart lost a customer for LIFE!

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