Complain about a product or service

Cuisinart

James of Seneca, SC November 17, 2009

Cuisinart Fully Automatic Burr Grind & Brew Coffeemaker Model DGB-700BC After coffee beans were ground and coffee brewed and unit was in warming mode heard crackling noise from kitchen and smoke was pouring out of the bottom the heating pad. Fortunately we were still home as we were set to leave the house for to get the newspaper. Cuisinart offered not to charge me the 10 return fee for warranty replacement. I decided to keep the unit for awhie and let people know about the problem first in case they decided to bury the issue.

Gabrielle of Farnham, QC November 16, 2009

I purchased a white and stainless steel, brew and grind 12 cup coffee pot, from my home in Quebec, through the internet, from Amazon.com. It began to leak underneath and so still UNDER WARRANTY I sent it pre-paid postage to Cuisinart (06 Oct09)along with the required 10.00 fee for return postage once repaired. On approximatly the 26Oct09, I received a phone call from Cuisinart telling me that because it is a USA built model, Cuisinart Canada could not repair it. I got that... and asked what my options were and was informed that the only thing they would do was send it back to me as is. I agreed and am still waiting for it to arrive.

I have spoken to reception at least three or four times and really feel they are not telling me everything I need to know. First I was told it was sent back to me...then was informed it wasn't sent out. Then I called again a couple of days therafter and was told it had gone out on the very day that I was calling and that they could see it was in shipping and had left that day by Fedex. At that point I asked for a Fedex tracking number and was told that it hadn't left the shipping area yet. Then the weekend passed and Monday(today) I called again and was informed that it was still in shipping and would leave some time this week. I asked repeatedly why it was being held and she couldn't answer. The best I got from her was that it would leave sometime this week and there wasn't much she could do about it.

I simply want my coffee maker back so that I can take it to be repaired by a small appliance repair centre...I can't afford to replace this one and just want it back to have it repaired. I even tried to send it to the US to have it repaired by Cuisinart and they are telling me that because it will have a Canadian return address they won't even open it ...they will send it back immediatly assuming it will be a Canadian product. At this point I feel like I am between a rock and a hard place and just want my leaky pot back so I can get it repaired.

TAMMY of WEST BRANCH, MI October 31, 2009

I my self bought thee most expensive electric can opener I could find in the store made by Cuisinart model sco-60, I got it home and it didnt work at all nothing. I changed plug it absolutely does not work. However, I have read sevaral post from tons of people that got scammed by this company they wouldn't even pay shipping on a 2 week old unit,No customer service skills Dont care about the business reputation at all

Anita of Shelbyville, TN October 28, 2009

Received a cuisinart stainless steel coffeemaker for gift 4 years ago. Much over 100. I am on my third one (same kind) and it is broken again. The first two I sent back to the company i had to pay shipping both ways and they replaced it. Well I am tired of sending them back they only last about a year. I am buying a different brand this time and throwing this one in the garbage. It leaks water sometimes, the clock won't work and now it shuts off as soon as it brews if it brews at all. I had a Mr. Coffee lasted about 20 years cost about 30 think I will go look up Mr. coffee again. You don't always get what you pay for.

Judi of Lima, NY October 13, 2009

Cuisinart DCC-2000 - similar experience to other negative reviews. One day it just wouldn't move the water from the reservoir up through the lid to make the coffee. Wouldn't turn off with the on/off switch - had to unplug it. Tried cleaning it and letting it stay unplugged to reset. From the sounds of it, it's junk. Too bad - I loved the idea of the product. Guess I'll be skipping Cuisinart when I replace it!

Kay of Fairfax Station, VA October 8, 2009

Two years ago, after much research, I bought a Cuisinart DCC 1200 Brew Central Coffee maker, a Cuisinart coffee grinder and a Cuisinart electric can opener.I liked the stainless steel, sleek,modern design. Well after 6 months the coffee grinder stopped working. Now, after two years, the Brew Central is broken. I'm down to the can opener and God only knows how long that will last. I am thoroughly disgusted with Cuisinart appliances and will NEVER buy another product of theirs. I'm using my old Krups coffee maker that I bought in 1993. Cuisinart....never again.

Ann of New Haven, CT October 8, 2009

A Cuisinart Coffeemaker Model DGB-300 began sparking and smoking spontaneously while turned off but plugged in. The smoke smelled like plastic and seemed to be coming from the bottom of the unit. I contacted Cuisinart customer service and was told that if I would ship the unit to them they would replace it. I would need to cover shipping cost both ways. No one to whom I spoke could address the safety issue and all said "this never happens". They declined to send a prepaid shipping box without the serial number of the unit, which is not available because the plastic bottom of the unit is melted.

Amy of Lexington, SC October 8, 2009

We purchased the DCC-2000 Model Coffeemaker and in less than a year, it stopped working--lost all power. Water leaked all of the time underneath the unit. We sent it back to Cuisinart along with the requested 10.00 return charge. We received a brand new unit of the same model. It has also suddenly stopped brewing and it has again been less than one year. I expected stellar performance and reliability from Cuisinart products vs. others, especially when the price point for this unit was 100. At this point I'm not so sure I will be purchasing anymore Cuisinart products.

Emily of Little Rock, AR October 2, 2009

Me too. I've had my coffee maker (which I've loved) for about 2.5 years. This morning it brewed 1/2 a pot and then quit. Tried again... nothing. It just stopped working. I was confused 'til I read all these experiences. Now I'm just mad that I spent 100 on something that I took good care of and it still didn't last.

Hillary of contoocook, NH October 1, 2009

Cuisinart thermal stainless steel coffee maker... Thermal Pot leakes dish soap between thermal layers..So now your morning cup comes with old disgusting dish soap... Defective product poorly made makes you really sick!!!!

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