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Demaris of Silverton OR (06/07/08)
On March 17, 2008 a cuisinart pannini/grill that I had purchased at Costco caught on fire while I was heating it for use. My house was filled with smoke, my counter was burned as a result. I called cuisinart and spoke to a rep who told me they would send me a new appliance. I asked about my counter damage and was referred to Pam Keesgan. She said they would pick up the cuisinart grill up for testing and did so by UPS on march 19th. I enclosed pictures of the counter damage and a receipt for purchase. I called Pam Keegen again on April 15th and was told that they were still doing testing.
I called Pam Keegan again on May 9th and was told something about food being between the plates. She had to get more info. She would check with that department and call me back. She did so but I missed her call. Again I called Pam Keegan on May 16 and we discussed the supposed food between the plates thesis as cause for the combustion. I did not agree with this. I said flames were coming out of the appliance where the drip cup is positioned and resulted in the counter damage. She said she would have to discuss this with the department that I believed she referred to as engineering but that the individual she needed to consult with was going to be on vacation for two weeks. Needless to say, she is wearing me down which is precisely the objective here. I do not expect a satisfactory resolution based on past events.
My house is about 16 months old and now has counter damage in the kitchen.
Brad of Saint Paul MN (05/10/08)
Received a CPM-900 popcorn maker as a gift on 12-25-2007. The popcorn maker, while it makes wonderful popcorn, is constructed rather poorly. Within a couple weeks of using the device, bits of plastic could be heard rolling around inside the base of the unit. By May of 2008, the rotating arm broke and the device was no longer usable. Called Cuisinart as it has a 3-year warranty. Jewel promptly requested my information and I received a replacement unit one week later, albeit a different color.
I was required to pay $10 to have a replacement unit shipped to my house and I'm also required to send the faulty unit back on my own dime (I'm looking at USPS Priority, to have a tracking number for proof, at $13.95). Ridiculous. Next time, I'll request a paid shipping label.
Roger of South Burlington VT (03/06/08)
I received a DGB-700BC Cuisinart coffee maker for Christmas. My wife paid nearly $200 for it. The heating element worked only half the time, regardless of whether I used immediate or delayed brew. I returned this unit to Cuisinart and received a replacement--which behaved exactly the same way. The second replacement (third unit) still behaved the same. My guess is that this is a flaw in the software that will affect most units.
Cuisinart won't upgrade me to the minimally more expensive carafe model, and will only give a 50% allowance (no refund) unless I can come up with the original receipt. Two thumbs down to Cuisinart as a company.
$10 x 2 to return the defective machines, then stuck with a 50% loss on $190 purchase.
James of Raleigh NC (02/09/08)
I purchased a Cuisinart Grind & Brew Stainless Automatic Coffeemaker from Tuesday Morning on 3/7/06 with limited three-year warranty, and sent in registration form as recommended. Called today Feb.9, 2008, according to Manual instructions, to receive information for shipping defective product back for repair or replacement. I explained in detail what was wrong with coffeemaker. (It would not heat or make coffee...everything else worked including grinder which came on unexpectedly while we were drinking coffee made without using the grinder function). Unplugged coffeemaker to stop grinder. Waited and tried again. Coffeemaker still would not heat or brew coffee. Expected to pay $10 for shipping and handling fee, but was informed I would also have to pay for shipping to and from Cuisinart who would replace the coffeemaker.
The lady was unable or would not tell me what the extra charges for shipping to and from Cuisinart would cost me, and suggested I contact my desired shipper to find out approximate cost both ways. She hinted at $20 to $30 as an example. So instead of $10 I expected to pay, I am told by her between $30 to $40. I can grudgingly accept paying shipping costs TO Cuisinart, but also paying for return shipment by Cuisinart is ridiculous in my opinion. Am I being unreasonable?
I have taken no further action at this point. As far as the economic and physical damage, I am without a workable coffeemaker under a so-called warranty--a coffeemaker that cost about $100 new and now am asked to pay an additional $30 to $40 for another new coffeemaker. I cannot get it repaired locally according to Cuisinart rep, although the manual does specifically indicate that is an option. I would much rather have it repaired free than pay up to $40 for another Cuisinart which could cost another $40 for replacement anytime during the warranty period. I asked the lady if my registration was on record with Cuisinart. She replied regisrtation or date purchased was not necessary. I am sure by now you can understand the physical damage I have incurred. There is no way I have found to complain to Cuisinart online except being referred to you. I am 75 years old and blood pressure is rising.
Dale of Eaton Rapids MI (01/25/08)
I have had 2 grind and brew coffeemakers and both still under warranty the grinders went out due to poor design. I do think these coffee makers are defective. I only had these for less than a year.
They are not willing to replace unless I send my coffeemaker back to them. The first time they gladly sent me one and then I returned my defective one back. They are not willing to work with me on this issue. The money they will refund me is way less than what i paid for it at the time...
Mandy of Great Neck NY (10/18/07)
I had ordered a replacement carafe from the Cuisinart website for my coffeemaker back in July. I felt that since the company was such a huge brand name, it would be safe for me to go directly to them for the replacement product instead of ordering from some 3rd party source. The order was placed with confirmation sent to my email and money was withdrawn from my bank account...all had gone as it was supposed to in July. After waiting about 3 weeks for the item, I had called over to the Cuisinart customer care hotline and had inquired about the shipment. I was told that it was shipped out but had gone to the wrong address and that an inquiry would be lodged with UPS (who was the carrier for delivery) before another carafe would be shipped out. I waited another 3 weeks and emailed the customer care department thru their link on the Cuisinart site to inquire about the status of my order. I received an automatic response stating that I was to hear from a representative within 24 hours. After another 2 weeks of NO communication from Cuisinart, I called again to the customer care line to find out that not only was no replacement shipment sent out from my first call, but that NO inquiry was ever made with UPS. I was told by that representative that she would send out a carafe to my house regardless of the UPS inquiry and that I was to receive the shipment in 1-2 business days. I again waited another few weeks and decided to write to someone else within the Cuisinart organization to get some answers regarding this order. I found a link on the Cuisinart site to email a Rachel Litner at rlitner.com with comments or questions relating to products. I sent an email to them on Oct. 2nd to plead my case and request help on this matter. I received a call from a representative from Cuisinart about 3 days later for the details of my situation. I started to give the timeline of the situation and was told that the website, although it was the OFFICIAL Cuisinart site, was run by a 3rd party. I continued with my story but was told that I should let her (the rep) finish her statement before I continue to tell her my plight, during which time I had asked her if she was an employee of the 3rd party company or if she was with Cuisinart. After accertaining that she was not with the 3rd party and that Cuisinart had no hand in the order that I had placed, I had asked who I needed to speak with to remedy the situation. I had asked to speak with her supervisor, whom I was told was the head of consumer affairs in Cuisinart. I told the rep that I will need for someone higher up to give me a call regarding this matter and that was the last time I ever heard from Cuisinart. It is now the latter part of October and I have had NO communications and NO carafe from Cuisinart. All I have is a broken, leaky coffee carafe from an expensive (over $100) coffeemaker.
Craig of Milwaukee WI (03/17/07)
We purchased a Cuisinart DCC 2000 coffee maker in Dec.06. Right away we started having problems with puddles under the unit.Small at first but got bigger with every pot brewed. We thought we were doing something wrong. We read the directions several time and were very careful when putting water in. But still, lots of water on the counter.We returned the unit to the place of purchase and received another one. The new one leaked worse than the first right from the first pot. This thing should come with a free sponge and bucket. We contacted Cuisinart and they want us to pay the shipping to send it back. We paid over $100.00 for this piece of junk and don't want to spend more money to ship their crumby product back to them. No more Cuisinart products for us...ever.
Counter top has water damage. Spent a fortune on paper towels.
Kim of Rochester NY (11/18/05)
The Grind & Brew Thermal 10-Cup Automatic Coffeemaker the door some times pops opens when coffee is dripping threw
to the coffee filter so went to get a cup of coffee the door opened resulting in hot coffee all over me with a burn on my forarm
They said they knew of this problem and to return it to the store. well how many other people will get burned as a result of this.
Then they took my name for their legal department Someone needs to look in to this what happends if my kids were arround this
It has caused a burn on me left forarm
John of Stanwood WA (11/16/05)
Bought a Cuisinart DCC 2000 Coffee On Demand First pet OK. Second pot after filling cup the unit continued to drain after releasing pur lever. Coffee stains everywhere. Second pot same thing. Terribly inferior. Paid $100.00 and a little more. Sent E:Mail to Cuisinart with no response. Potential buyer beware
Stained counter top. Cabinet door fronts and colored floor tile grout.
Maria of Peabody MA (10/10/05)
I purchased a set of Cuisinart cookware about 4 or 5 years ago. My first complaint was that the handles got hot while in use which made it very inconvenient to always having to use pot holders. Then a few weeks ago the bottom of a saucepan actually separated from the pan and I threw it out.
Someone suggested that I contact Cuisinart so I called the above number and was told that Cuisinart has a lifetime guarantee, to return what pans I had left together with a $7 check which I did on 9/7 and was given the ID #300302010. I fully expected to receive an entire new set of pans, hopefully better manufactured than those I returned.
Follow-up calls were fruitless. A recording kept repeating that my item was not received. Finally I did reach someone who told me that the pans were used on high heat and they were not responsible. Apparently when you buy Cuisinart cookware, you should not just wash and use, you must read the fine print because it says to use only low and medium heat. So they sent back the pans with no resolution whatsoever. Even after I had the pans in my possession, I called the above number and was still getting the item not received recording.
I am disgusted with the product and their customer service. I have been cooking for many years and there is no way you can brown meat or boil pasta on low and medium heat.
Cuisinart makes a great food processor but their cookware is awful and for a large reputable company, their refusal to offer anything is unbelievable. It cost me $15 (not the main issue) to send and receive a product I hate.
Nina of New York NY (07/06/05)
I have had a Cuisinart CB-8 blender for about 5 years. This morning the blade assembly fell apart while the blender was on. I attempted to contact Cuisinart to find out where in New York City I could find a new blade. There is no 800 number listed on their website, no list of repair shops. After web-surfing for about an hour I finally got someone else to give me their 800 number, which either: doesn't ring; rings but doesn't answer; or rings a few times than switches to busy. My past experience has been that they do not answer e-mails, which is the only way to contact them on the website. I finally tracked them down to Conair Corporation, the parent companty. Nobody answers their listed phone numbers either.
Frank of Pleasanton CA (02/11/05)
Toaster lever will/will not hold. Most of lthe time, the bread is quite burned.
Kathryn of Nashville TN (01/03/05)
Cuisinart DGB-300 Automatic Grind & Brew started smoking with smell of electical fire after coffe was made. We have had product 3 or so years. If we had not been in the room to unplug this could have been a disaster.
Peggy of Fremont CA (12/17/04)
The Cuisinart Grind and Brew coffee maker I purchased quite working after not even a year. The coffee filter basket holder keeps popping out after I've inserted a filter, and pushed it back in. It popped open this morning while the coffee was brewing and created a horrible mess. This is the 3rd time, and it's only getting worse. I am very disappointed in this product, and would like to be refunded.
The brewing process continued, after the filter basket had popped out, and ran down the new oak cabinets, under the stove, and all over the floor.
Laura of Lexington KY (11/04/04)
I have two Cuisinart processors. Both of them have the same problem. The bowl fits into the main unit, but both covers do not lock into the bowls. Therefore, the machines do not start. My daughter wrote to the company some time ago (misplaced the letter), but never received an answer. I wrote the the #'s down of the machines DLC7 (A0258369) and DLC 7 (A0946093). One is for dairy products, and one is for meat products. It has taken me a long time to be able to find a complaint place for Cuisinart.
I cannot use both units, and I believe that both bowls and covers should be replaced; they have not received that much wear as I don't do that much baking anymore. I cannot afford to buy both sets again as the covers are sold separate from the bowls.
Mistee of Levittown PA (07/09/04)
I purchased what I was led to believe an automatic thermal no hassel coffee grind a brew station for $150.00 made by cuisinart. You were supposed to be able to add water, pour in the coffee beans and push the button and you would enjoy coffee with freshly ground beans. This isn't far from what happens when you try and make coffee, yes it works with 1 pot of coffee, but if you go to make a 2nd pot of coffee you must first clean out the entire grinding part of the machine and the shoot that the grounds go down to get into the filter or they get all built up do to the moisture that builds up on the inside. Then when the build up occurs it will cause a clump of grounds to fall into the filter eventually causing the coffee pot to over flow all over the counter causing a huge mess. The Consumer rep that contacted me said that's just how that model is and you do have to constantly clean it out after every pot of coffee. He said there is nothing that they could do. I do not believe this is acceptable for an automatic grind and brew station that costs $150.00 to purchase.
It has made several messes with steaming hot coffee pouring our all over that counters, running down along side the stove. It has run all over the floors, part of the counter in the kitchen is rising at the seam. When you try and keep the running coffee from making a huge mess you get burnt.
S. of El Paso TX (03/19/04)
Less than a year ago I bought a Cuisinart Saucepan, 1 1/2 qt. Model #917-14. The inside bottom is now pock-marked with stains. I am not abusive with my cookware.I use bottled water.
Is there anyone out there with the same problem?
P. of Phippsburg MAINE (06/13/03)
I've had the Cuisinart classic cordless coffee percolator for less than two years. Makes great coffee but the perc bubble top is plastic and already disintegrated. Can't find replacement (unstandard size). What kind of company is it that doesn't today have an internet home page or customer service to communicate with?
Steven of Oxnard CA (03/10/03)
we purchased a coffee grind/brew
model dgb-300 black in color, approx. two years ago for $99.00 at costco. the first coffee pot quit working for no apparent reason. we were not abusive with this product in any way. anyway we contacted cuisinart and they in turn sent us another grind/brew exact same model within a three week period the replacement date is 1-29-02 ref#3957318. this grind/brew also quit working for the same above reason on 3-7-03. i contacted cuisinart and they in turn said send it back to us and we will replace it with the same model. now i have to tell you that this would be the 3rd coffee brewer in a two year period, it just seems rediculous to keep sending me the same inferior product. this time around i asked for an upgrade with no extra cost to us. waiting now to see what the results are.
contacted cuisinart and they in turn will replace it with the same model. i requested an upgrade with no extra cost to us. i'm now waiting to see what course of action they in turn are going to take.
Helen of Corpus Christi TX (02/28/03)
I purchased a coffee pot (percolator) in 1998 from Dillards,Corpus Christi store, made by Cuisinart. I had the first one about a year and it stopped heating. I called Cuisinart and at their instruction sent the pot back and received a new one, which was received May 19,1999. It also stopped heating this past week.I called them a few minutes ago and after talking to a very disagreeable woman I was told that it was out of warranty (3 years), and parts were not available so throw it away. I paid over $100.00 for this appliance and I would expect that parts should be available for a reasonable length of time for repair.Also why would I buy a stainless steel pot if it was only to last for three years. There was an implied long lasting warranty by the language on the box.I could have purchased a plastic pot for ten dollars at Walmart if I wanted to throw it away in such a short time.I feel ripped off,but since it is a small amout of money individually, they can refuse to do anything. Collectivley however, I believe this amounts to a great deal of money that Cuisinart scams from consumers.I would say the government should protect us but in light of them telling us to tape our windows with duct tape and plastic, to protect us from terroists, I do not expect ANYTHING from them.I do believe that class action lawsuits are made to strike the attention of these companies and if there is such an action being contemplated I would like to join. This is no different than a mugger taking my purse as I walk down a street and if consumers do not stand together it will only get worse; if that is possible in light of what they are doing now. I do not intend to purchase anything else that Cuisinart makes but they do not care at this time, since the uneducated by experience, will continue to buy.Thanks for letting me vent my frustration.
Helen Zahn
They did not give me fair value for the money they received from me.
Nancy of Pompton Lakes NJ (02/03/03)
I am trying to get a replacement part for my Automatic Grind and Brew a month ago after several calls I have gotten no anwers or replacement parts. I need a box to hold my cover on after spending $120.00 on a coffiemaker,
I have a broken coffie pot. No one at Cuisinat will not do anything for me even though I have a warranity. They just keep giving me the run around.
Leslie of Georgetown TX (10/19/02)
Purchased a Two To Go Coffeemaker at local HEB on 10/15/02 for $50. Worked fine with one cup used for 2 days, 3rd day, followed instructions and tried 2 cups and water went into both cups for a few seconds, then apparently down the middle, creating a backup in the filter section, overflowing into the water fill and sending dripped water all over my countertop--twice. The next tried using one cup again and the cup filled maybe 1/3 of the way and coffeemaker turned off. Tried pushing the button to see if it would continue, stayed on a few seconds and shut off again. After unplugging machine, removing single cup, walked away briefly and returned to find it decided to drip all over my counter top--Again!
A. of Burbank CA (05/28/02)
I bought a Cuisinart toaster. The end to end toaster that dosn't protrude onto much counter space. It worked fine for about 45 days. When It stopped working correctly I threw it away. I wasn't going to get caught up in that trap about warranties and shipping costs. If they can't make the product that works for at least a year I just write it off.
Consequently, I bought a Kitchen Aid Toaster that as has worked flawlessly for over 3 years now. I won't buy anything Cuisinart makes after my bad experience!
Dale of Rocky River OH (05/22/02)
In May of last year, I purchased a deluxe new, expensive Cuisinart Food Processor ($300) and have had the same problem of cracks occuring in the workbowl after a short period of use time. Though covered by warranty, I had to first purchase a replacemnt ($60), including cover, in order to continue use while defective part was returned for replacement. Also cost of my return about $10.
This has occurred several times over this first year; I asked for their issuance of UPS tag (they pay ret.shipping)which happened sometimes.
Though I marked damage each time, they have never responded to my request for Qual.Control report. If I have this problem, many others must also be enduring it. Their expensive parts are made in china & that makes me suspect the quality.They are horrendous to deal with in the NJ consumer service office, with curt & negative handling, adding further to a bad situation.
I continue to return the damaged products, argue over UPS return tags, and spend excess time and energy returning a flawed product, they refuse to address. The warranty covers product only, customer must eat the return shipping. This exercise in returns is approaching a quarterly return schedule. Bad product!
Steven of Oxnard CA (3/10/03):
We purchased a coffee grind/brew model dgb-300 black in color, approx. two years ago for $99.00 at Costco. The first coffee pot quit working for no apparent reason. We were not abusive with this product in any way. Anyway we contacted Cuisinart and they in turn sent us another grind/brew exact same model within a three week period. The replacement date is 1-29-02. This grind/brew also quit working for the same above reason on 3-7-03.
I contacted Cuisinart and they said send it back to us and we will replace it with the same model. Now I have to tell you that this would be the 3rd coffee brewer in a two year period, it just seems ridiculous to keep sending me the same inferior product. This time around I asked for an upgrade with no extra cost to us. Waiting now to see what the results are.
Helen of Corpus Christi TX (2/28/03):
I purchased a coffee pot (percolator) in 1998 from Dillards' Corpus Christi store, made by Cuisinart. I had the first one about a year and it stopped heating. I called Cuisinart and at their instruction sent the pot back and received a new one, which was received May 19, 1999. It also stopped heating this past week.
I called them a few minutes ago and after talking to a very disagreeable woman I was told that it was out of warranty (3 years), and parts were not available so throw it away. I paid over $100.00 for this appliance and I would expect that parts should be available for a reasonable length of time for repair. Also why would I buy a stainless steel pot if it was only to last for three years. There was an implied "long lasting" warranty by the language on the box. I could have purchased a plastic pot for ten dollars at Walmart if I wanted to throw it away in such a short time.
I feel "ripped off", but since it is a small amout of money individually, they can refuse to do anything. Collectively however, I believe this amounts to a great deal of money that Cuisinart scams from consumers.I would say the government should protect us but in light of them telling us to tape our windows with duct tape and plastic, to "protect us from terroists", I do not expect ANYTHING from them. I do believe that class action lawsuits are made to strike the attention of these companies and if there is such an action being contemplated I would like to join.
This is no different than a mugger taking my purse as I walk down a street and if consumers do not stand together it will only get worse, if that is possible in light of what they are doing now. I do not intend to purchase anything else that Cuisinart makes but they do not care at this time, since the uneducated by experience, will continue to buy.
Audrey of Mayfield OH (1/20/03):
Bought a "two to go" mini coffeemaker and like another person who happened to be in my office, the coffeemaker stopped working after the second time. It produced cups that did not fill completely and lukewarm coffee. The coffeemaker retailed for $49.95 and I bought it off a website. I don't blame the website but only the manufacture because ironically enough, a person i work with bought the same one and experienced the identical problem.
Why would the company allow the product on the market to unsuspecting consumers? I am going to try to return it but my major concern is that this item is open on the marketplace and since the same problem was evident twice from totally different sources, the problem is widespread.
Leslie of Georgetown TX (10/19/02):
Purchased a Two To Go Coffeemaker at local HEB on 10/15/02 for $50. Worked fine with one cup used for 2 days, 3rd day, followed instructions and tried 2 cups and water went into both cups for a few seconds, then apparently down the middle, creating a backup in the filter section, overflowing into the water fill and sending dripped water all over my countertop -- twice. The next tried using one cup again and the cup filled maybe 1/3 of the way and coffeemaker turned off. Tried pushing the button to see if it would continue, stayed on a few seconds and shut off again. After unplugging machine, removing single cup, walked away briefly and returned to find it decided to drip all over my counter top -- again!
Consequences: dripped coffee water all over my countertops -- 3 times! Economic -- out $50. Physical -- when trying to clean the last mess up with the single cup of coffee, as I was getting the coffeemaker to the sink, hot water spilled out of the filter area slightly burning my hand causing me to drop the entire coffeemaker into the sink and making yet another big mess in the kitchen.
Emotional -- I'm frustrated and angry that this kind of unacceptable product is passed along to the general public and the general public has become intimidated about voicing complaints about inferior products from "big" companies.
Dale of Rocky River OH writes (5/22/02):
In May of last year, I purchased a deluxe new, expensive Cuisinart Food Processor ($300) and have had the same problem of cracks occuring in the "workbowl" after a short period of use time. Though covered by warranty, I had to first purchase a replacemnt ($60), including cover, in order to continue use while defective part was returned for replacement. Also cost of my return about $10.
This has occurred several times over this first year; I asked for their issuance of UPS tag (they pay return shipping) which happened sometimes. Though I marked damage each time, they have never responded to my request for Quality Control report. If I have this problem, many others must also be enduring it. Their expensive parts are "made in China" and that makes me suspect the "quality". They are horrendous to deal with in the New Jersey consumer service office, with curt and negative handling, adding further to a bad situation.
I continue to return the damaged products, argue over UPS return tags, and spend excess time and energy returning a flawed product, they refuse to address. The warranty covers product only, customer must "eat" the return shipping. This exercise in returns is approaching a quarterly return schedule.
David of Burbank CA (5/28/02):
I bought a Cuisinart toaster -- the end-to-end toaster that dosn't protrude onto much counter space. It worked fine for about 45 days. When it stopped working correctly I threw it away. I wasn't going to get caught up in that trap about warranties and shipping costs. If they can't make the product that works for at least a year I just write it off.
Consequently, I bought a Kitchen Aid Toaster that as has worked flawlessly for over 3 years now. I won't buy anything Cuisinart makes after my bad experience!
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