Complain about a product or service

Dacor Appliances

Gregory of Pittsburgh, PA November 22, 2009

I wouldn't recommend buying any of Dacor products. We purchased Dacor Double Oven. At 6,220 its not a trivial expense. 18 months later bottom oven stopped working. Since we never even use this oven we only learned about it through the message on the control panel. The repairman replaced a circuit board and we were forced to pay over 600 for repair. The technician called Dacor, explained the situation (bottom oven was never used) and asked if they would at least cover the cost of repair but Dacor refused on the basis that the 12 month warranty expired.

I followed up with a letter offering to cover the cost of service as long as they would pay for defective parts. Dacor declined to cover the cost of parts. Instead, they offered free 12 moths warranty. This so called 12 moths warranty is nothing more then an insurance policy against defects. It means that the company itself doesn't believe in its product.

Frankly, I don't understand why this company is still in business.

Phil of Fountain Valley, CA November 9, 2009

owned the Epiure double oven for 2 yrs. while in cleaning mode the interior glass window shattered, completely spider webbed. Rachel at customer service stated the glass was out of warranty, and the glass breaks when in cleaning mode from time to time, because it gets so hot. refused to agree it is a defect. no mention of this in any Dacor paperwork.

Debra of New Hyde Park, NY November 9, 2009

I have a service contract on my double wall Dacor oven. This contract expires on 8/11/2011. My oven has broken several times over time and it has been very difficult for me to have this company repair it properly. It has also been in a very untimely fashion. At this point, I contacted them in September for service and it took several weeks for a repair person to repair my oven. I had to follow up on when the part was in, they never called me. The oven was repaired about 1 month ago and has broke down again. On Wednesday November 4 I contacted them again and explained that the oven wasn't working. I also called 3 times on Thursday November 5, 2009 and these calls covered over 2 hours and I was told that someone would call me with an appointment. I also explained that I wanted them to send someone else out to analyze my oven as they didn't fix it properly and Thanksgiving is approaching.

After not receiving a telephone call from any repair service by today Monday Novermber 9, I called the General Electric Service Company and they stated that there's no information on their computer about me calling. The people there didn't document any of this and I the consumer have a broken oven. I purchased this sevice contract in good faith and I am not receiving service. It this point I may have to purchase a new oven as I need to cook meals for my family. I'm hoping that you can assist me in this matter, it shouldn't happen to me or any other consumer.

Joyce of Richford, VT November 2, 2009

In July my wall oven crashed and we attempted to purchase replacement parts. Many, many, calls and emails later we stupidly decided to purchase a new Dacor wall oven. Our Visa bill has been charged for this oven but despite many, many, many unanswered phone calls, we still do not have the oven. We were told to contact the transportation company, WRC.com but when we did so were directed to World Raceing Corporation and there doesn't seem to be a record of a transportation company named WRC. Is Dacor going out of business? Are they having financial difficulties. Have we thrown away our money?

Luther of Alexandria, VA October 27, 2009

We purchased a Dacor Microwave/Convection oven with a range exhaust fan when we remodeled the kitchen. Just after the warranty ran out, the microwave just made a loud noise and fails to heat anything. The company recommended Wuerstlin Appliance to repair the unit. Wuerstlin charges 120 just for traveling to the home and does not apply this to repairs that may need to be made. The worst case estimate for repairs was over 700.

The other choice that Dacor gave me was a microwave upgrade for an additional 750. I have already paid well over 1,200 for this unit. I have a 100 Sharp microwave that I have been using for over 12 years with no problems and this high end Dacor microwave lasts less than two years! I will never purchase anything with the Dacor name on it again and will advise all of my friends to stear away from them as well. Poor quality products with a high-end price.

Peter of San Anselmo, CA October 11, 2009

We purchased a Dacor Dual Fuel Range in 1997, and within a year had multiple problems with the functionality. While under warranty the range was serviced several times with various parts replaced. After about twelve months the front panel developed a crack, and the cover of the digital readout began peeling. This was replaced under warranty. The crack and peeling digital readout cover occurred again a year later, and was replaced again by Dacor. The third panel developed the same crack, etc., but by then the unit was out of warranty and Dacor only offered to sell the part at a discount. The total cost of replacing the panel was several hundred dollars, and we chose to just live with it. For the past ten years the unit has worked fine, although the oven door latch never seems to close properly or secure as it is supposed to.

Then, out of the blue, we were downstairs and suddenly heard a beeping alarm signal a few weeks ago. It was coming from the range, which had not been used for several hours, and the digital panel indicated an error message. The instruction manual noted that the warning signal indicates a malfunctioning circuit. The warning beep did not turn off after following the instructions, so we had to cut the main electrical power supply to the range. The estimate to repair the range is over 1,000, minimum. We are shopping for a new range, and obviously Dacor is not on the list of options. This was a very expensive, top of the line range. Similar units are selling today for 4,000. Very nice styling and functions, but the quality is horrible. Discovered a neighbor up the street has a similar Dacor model, with the same problems of cracking and malfunction.

Veena of New York, NY October 9, 2009

From the very first month of use the plastic casing that houses the electronic operating system showed fine cracks. Nothing was done about it--the dealer Blum and Krup in NY said said I should complain to the manufacturer. I heard nothing from Davor after writing to them--the phone never seemed to connect to a real person the moment they heard you had a complaint.

Recently the entire plastic case is disintegrating with normal use. I checked on the internet and found hundreds of complains of exactly the same kind. Dacor will sell you a discounted plastic panel--but you have to pay for the service and shipping etc. This costs about 250.00 I think you should insist that Dacor do the replacement and repair free for a defective product. They do not care about complaints and often hang up without warning. Please do something strong and just to this commpany.

I am in a coop and a fire resulting from these cracks could kill many. Luckily I am not using the oven anymore--at great inconvenience--and am waiting to take the stregth to deal with their callous customer service again.

Lisa of Monterey, CA October 3, 2009

Our duel-fuel range has had problems for years. The glass oven door shattered (when it was still within warranty), plus multiple other issues. I hate the electronic control board, which makes it very difficult to set the timer.

The most recent problem is this: the oven light went out, which I thought was no big deal because I don't use the light that often. But now the light chatters on and off constantly. I took the bulbs out but the switch still chatters, noisily and VERY ANNOYINGLY.

Lisa of Monterey, CA October 3, 2009

Our duel-fuel range has had problems for years. The glass oven door shattered (when it was still within warranty), plus multiple other issues. I hate the electronic control board, which makes it very difficult to set the timer. The most recent problem is this: the oven light went out, which I thought was no big deal because I don't use the light that often. But now the light chatters on and off constantly -- I took the bulbs out but the switch still chatters. Dacor says that the only repair is to replace the entire motherboard for the electronic control panel -- at a cost of almost 500. I would not buy any Dacor product ever again.

Sandra of Fernley, NV September 18, 2009

This is a follow-up to my previous post about out 6889 Dacor refrigerator. I retrieved the box that was sent with the add-on part that we needed to cure the problem aka defect. This is what the instructions said: IMPORTANT Evaporator Drain Tray Freeze Up Issue in 2003 thru 2007 production - creates internal water leak from ceiling of freezer causing water and ice to accumulate on the ceiling, door and seals of freezer. Can also cause a no cool situation, a noise issue when ice forms blocking evaporator motor and blade, or damper diffuser failure.

Clearly, without a doubt it is a DEFECT by their own words. People should be warned about the way Dacor does business. I am a Realtor and have lost business because I have been dealing with this.

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