Complain about a product or service

Dover Pools

Besides the complaints, we have received numerous responses from this company.

Trisha of Toms River, NJ September 9, 2008

We had recently replaced our pool liner in 9-06 using Dover Pools in Toms River, NJ, upgrading the gauge thinking we were going to get many years out of it. Well, we now have a huge hole in our line where the ladder was and found a rock under the liner in the low end which is eventually going to break right through. I am outraged at these findings because Dover Pools in no longer in buisness nor or they anywhere to be found!

So now what do i do? Replace my liner again? This is rediculous. The liner i had before was 27 years old and was replaced only for the look. Never once did the old liner have a rip or tear or rock pertruding through! They sure dont make products like they use to and good workers are definitly hard to find! And to really top it all off, when they replaced my liner they closed my pool when i wasnt home. So the following pool season i opened the pool only to find tons and tons of leaves in what was suppose to be a pretty much brand new pool! I am so furious! The time and effort and money i spent for absolutly NOTHING!

Kathy of Howell, NJ March 1, 2008

I got an email today from the Better Business Bureau in NJ. They informed me that mail sent to Dover Pools was returned as undeliverable (which I told them), and they asked ME for another address to use. If I had that I would have gone THERE to get my money back. If you have a problem with Dover Pools, don't waste your time with the BBB in NJ.

Kathy of Howell, NJ February 15, 2008

We put a deposit of 550.00 on a pool on 10/20/07. The pool was to be delivered in March. I called today because I drove past the store on Rt 9 S and there is a sign for another pool company CARLTON POOLS over the Dover Pools building. I called to see if they just changed their name or what and found out that Dover Pools and my money are now MIA- and apparently other peoples money too from my conversation w/ someone at Carlton Pools. We are now out 550.00 and have no pool

James of Toms River, NJ February 15, 2008

Dover Pools closed without notification. Have pre-paid contract for pool opening 2008. Unfortunately paid by check, not credit card. Only reason I found out is I was contacted by a new pool company trying help out with discounts.

William of Toms River, NJ February 15, 2008

Dover Pool closed and who ever bought them out isn't honoring Dover Pool's agreements. They have our money to open our pool for the summer of 2008 and our Polaris pool cleaner which they take each year for maintenance. pool opening 225, Polaris Vac-Sweep 380 650

Ann of Middlesex, NJ February 11, 2008

Dover Pool closed business without notification. They have our pool robot cleaner and our money to open our pool on 5/08.

250 for robot cleaner and 250 for pool opening.

Martin of West Long Branch, NJ November 5, 2007

We purchased a jacuzzi spa from Dover Pools in July, 2007.  We noticed tape on the inside of the spa cover and assumed it was a joint.  In October we went to Dover Pools to purchase a new filter.  At that time we observed nonoe of the display spas had the tape.  After returning home, I inspected that tape and discovered it was an attempt to repair the damaged cover.  Dover Pools will not send a service person to inspect and says that since it is three months since delivery, they will not honor the warranty.

Barbara of Pine Beach, NJ September 23, 2007

I purchased an above ground pool from Dover Pools 11 years ago. The original winter pool cover amazingly lasted all 11 winters with a few minor repairs. Every winter Dover Pools sends me a postcard that if I make a purchase during March they will give me a 25 or 30 per cent discount. I usually just buy my chemicals but this year I also decided to buy a replacement pool cover. They quoted me a price of 92.95 which minus the discount and with the tax came to 74.59. They did not have any in stock so I did not get to see one but they offered to order it for me.

It came in April and I picked it up and paid for it. It sat in the box for the summer and today we went to place it on the pool. It is a piece of garbage. The grommets are already pulled/pulling out even though the wire isn't in and it is soooo thin. It is definitely not the same quality as the original cover and it is doubtful that this would last even one winter.

I expected so much more for that amount of money. If it was 30 or 40 we would just say oh well we got what we paid for.... I then looked on line and the same covers are selling for 30 or 40!!!! I can't believe how ripped off I feel. I called Dover Pools and they said that I have to deal directly with the manufacturer.

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