Complain about a product or service

Dover Pool Responds

March 14, 2003
I am writing in response to a complaint from Michael of Spotswood, NJ of May 2, 1999, in our Marlboro, NJ office. Please be advised as of today, this is the first time we are hearing of this complaint. We have no prior correspondence pertaining to this matter. Thank you.

March 14, 2003
We determined that when refiring the spa, it had what we call a "dry fire" (heater went on without water in it). We checked with our service department and there is again, no record of this complaint. Furthermore, there is absolutely no record from you.

We are demanding tthat each of these complaints be removed from your site. These are one sided stories and we have no record of you ever contacting us. How can you publish a one sided comment? You are opening yourself up to potential lawsuits.

March 14, 2003
We replied: We would be happy to publish any response you would like to submit. Our site lets consumers share their experiences, good and bad. We routinely publish responses. We don't respond very nicely to threats.

March 19, 2003
Your response does not pertain to our case.

Our response to this "one sided story", is that even though drought restrictions were in effect, it did not forbid a person from filling a hot tub after repairs. We are being unfairly accused.

May 29, 2003

This is our final response and request to you. Your site and name is very misleading, you are not the actual Consumer Affairs Dept. that people think you are. I have replied/responded to the complaints that you list on your site, pertaining to us, but you do not post the reply to go with the complaint.

You need to provide a space under the customer's complaint for our response. Again, this is our last attempt to rectify the matters posted on your very misleading site. Our next step will be to take legal action against you. Thank you for your time.

Burton Greene, President (Dover Pools & Supplies)
1740 Lakewood Rd.
Toms River, NJ 08755

May 29, 2003
You comment that you are not a government affiliate, but you do not post this plainly for the customer to see. We request that you do so, following a customer's complaint.

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