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efaucet.com

Carrie of scottsdale, AZ November 17, 2009

I needed to purchase two sinks for a bathroom project that was being done. I needed them ASAP. When I looked at efaucets.com's website, it was unclear as to how long they would take to be delivered. Thus, I used their on-line chat to ask a customer service representative. I specifically told her I need them right away or I would need to order from another place. She looked them up and said they would be delivered within 5-10 days. 10 days was a long time, but I was willing to accept that for the price. After 14 days I contacted e-faucets about my order and they told me it was 5-10 business.

Since it had been 10 business days, I wasn't satisfied. Then, the new customer service representative told me that it meant that they items would ship to e-faucets from the manufacturer within 5-10 business days, but the items were delayed so they expected to receive them soon. I did not receive my items until a month after I ordered them and e-faucets refused to give me any discount or a refund. And, when I asked that they not ship them because I had to go out and buy ones at a local store, they refused.

Kimberly of Teaneck, NJ March 25, 2009

Kimberly of Teaneck NJ (03/25/09)
I was treated very rudely by their employee, Alicia. She accused me of lying and continued to repeatedly ask me the same questions after I already answering it in an attacking manner. She questioned me as if I was under investigation. She made personal attack by calling me obnoxious and refused to let me speak with a manager. I don't have access to the internet and didn't when I placed the order because my employer's computer has a block on such things. When I placed the order I was never told about their policy or I would have never placed the order. They did not mention the policy when I placed the order. I'm extremely unhappy with their business practices.

Tried calling several times but experienced long waiting times. Now I have two tubs one in which I had to pay 175 delivery fee.

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