Electrolux Reviews

I received an email saying my subscription had been reactivated when I did not reactivate it. I was in the office close to an hour trying to cancel this. I spoke to at least eight different people who kept transferring me to other departments. I got transferred back to the same prison three tines who lost their temper with me when I told them they had transferred me to the wrong department. Extremely frustrating!

​"Extremely disappointed with @Electrolux. Bought a dryer last year, broke in 4 months. Got a replacement (same model), and now 3 months later, it’s broken AGAIN with the same issue. We’ve been without a dryer for a month (not counting the first time, which didn't get fix for 3 months), and customer service just gives us weekly excuses. Their quality has plummeted and their support is abysmal. Unacceptable."

I am submitting this complaint regarding a defective Electrolux refrigerator that failed within weeks of delivery and has caused both significant inconvenience and documented property damage. Shortly after installation, the unit began exhibiting multiple critical failures, including:

Electrolux is a nightmare to deal with if you have an issue with your Frigidaire freezer. I had a service person determine my door was faulty and needed a new on March 19. I have made numerous calls and have been told on multiple occasions that the door was on its way, only to not receive it and have to call back. It is now May 22 and we are no closer. I don't know if I am dealing with Ignorance and incompetence or malice. It would appear that Electrolux does not want to honor their warranty and are seeing how far out they can push it before I give up. I will never give up.

My washer and dryer both are 39 days old. I paid over 1500 for the pair from Lowe’s. My washing machine is already making the loudest noise I’ve ever heard! My dryer is taking over 90 minutes to dry clothes and it wads my sheets and blankets into a ball. Worst washer and dryer I’ve ever purchased. They refuse to give me a refund! Customer service manager hung up on me. (Emily)

I paid Electrolux two months ago for its “fixed price repair” service for a refrigerator, believing that amount covered the repair. A technician came out, diagnosed the problem, and said they would return after the parts came in. No one ever followed up, and I was never told the repair would not be completed because pests were seen behind the fridge. Two months later, with my tenant still without a refrigerator, Electrolux demanded pest-free certification or offered only a partial refund. I have ongoing pest service records. The poor communication and refusal to stand behind the service were unacceptable.

I received a recall notice from Electrolux/Frigidaire on 3/19/26 instructing me to stop using my oven. What followed was weeks of scheduling failures and conflicting information. Electrolux cancelled my original repair date, 3/31/26, request without explanation, then sent multiple “confirmed” repair dates (4/1/26, 4/2/26, 4/3/26, 4/6/26) that the authorized service company said they never received. I rearranged my schedule for each date, and none of them happened. The repair was finally completed on 4/7/26, which was not one of the dates Electrolux provided.

We had an Electrolux refrigerator for many years, and at the time of purchase had a subscription to replace the filter for the water every year. The appliance itself was fine, until it finally gave out after 10+ years. We bought a different brand refrigerator; I called Electrolux to cancel the filter subscription and was told on the call it was taken care of.

I bought Electrolux dryer and soon after I bought it, it was making loud metallic scraping noises. Since it was just a few days old and still under warranty, Electrolux sent appliance repair technicians and they made 5 visits and replaced 11 new parts. And it was still making loud noises, I asked for a replacement or have it sent back since technicians made efforts to fix the dryer 5 times and they seemed not able to find what was wrong with it. It may be the frame damage or something irreparable. Electrolux insisted to have it service once again and it would be 6th time. I had to deal with this so constantly and it was very frustrating. I would consider their customer service to be very poor.

So sorry I bought an Electrolux washer. Belt broke while still under warranty. Went to Electrolux and booked repair appointment. Man came 3/9 and "belt broken". Part "should arrive Thursday 3/12". It's now 3/16 and no part. Meanwhile they cancelled my repair booking/cannot re-book until part arrives! Charge is STILL on my credit card. Called up bank and put charge in dispute. Now call Electrolux consumer service and let them know. AND MY LAWYER.

I purchased an Electrolux washer and dryer in March 2025. The dryer has broken once and was replaced because parts were not available. The washer has broken twice and was repaired twice and is broken again. It is no longer covered under the warranty. I am highly highly disappointed in these products! If I pay for a higher end appliance, I expect a higher end appliance, Not one that breaks down within a year! The extended warranty that this company keeps sending me in the mail is absolutely ridiculous and truly expensive. I wish I would have done more research before purchasing these units! I do not recommend them to anyone or any of their product products to anyone!

Bought Dishwasher several years ago. It was out of warranty. That wasn't the issue. I started the dishwasher and went out, when I came back, I smelt burning, opened dishwasher and the bottom plastic spray was totally melted. This could have started a fire, this is a consumer fraud, they offered to send a repairman for $300 and a discount. When I called and asked for customer relations was told they do not have one how convenient, sell garbage and not have to answer for it.

Warning do not purchase a Frigidaire refrigerator. This company sells products that do not work then they want you to take five hours out of your life off work to wait for a repair person to come and look at it to see if it’s covered under warranty. I can buy another refrigerator or the price of me having to stay home for five hours. Customer service very poor. Even management poor. My recommendation do not purchase anything from Frigidaire or Electrolux. Only reason I gave it a one star is because there that is the lowest I can give. They are a zero.

HORRIBLE customer service! They give you the run around, gaslight you, and do not follow through with ANYTHING! I have a lemon cooktop that has been broken for MONTHS! They have completely changed all parts and yet to replace it for a new one.

In May 2025, the microwave handle broke, rendering the unit unusable. Because the appliance was covered under both the manufacturer’s warranty and an extended warranty, I contacted Electrolux for service. During the inspection, the technician identified additional issues, including a nonfunctioning timer, alarm, and clock, as well as a fan that would not turn off. A complete replacement door was ordered.

I can’t review the appliance, because I haven’t received it yet. I ordered a dishwasher, a range, and a refrigerator from Home Depot on 12/3, and was told upon ordering that delivery would be tomorrow, 1/15. On Monday 1/12 I got an email saying my delivery is confirmed, and to be on the lookout for an email with a 4 hour delivery window. At 12:20 today 1/14 I messaged the Home Depot chat bot, and was told my delivery window was 12:00-4:00 pm on Thursday 1/15. At 2:15 I get a text saying my delivery has been rescheduled for FEBRUARY 14TH, less than 2 hours after confirming it would be here tomorrow.

We recently purchased an upright freezer. We were told that it had left hanging door capability, which we needed for the placement of the unit. Left handed hinge was supposed to be included. So we follow the manual and take the door off. Can't find the left hanging hinge. I phone Electrolux and after 3 calls find out why the hinge was not included. It hasn't been made yet!! We have been informed that it could be months until we get this part as it has not been made yet!! Not very happy. We feel that we have been deceived. It was advertised as being right or left hanging. I don't have a lot of faith in ever getting this part.

HORRIBLE REPAIR SERVICE!!! This was my first new refrigerator purchase ever, and we bought a new Frigidaire side-by-side. It didn't even last 3 weeks before the fan motor went out, freezing our vegetables below, spoiling the creamer up high, and melting all the ice in the ice maker. We reported the issue, got a technician out fairly quickly, but then things got worse. Electrolux did not have the actual part in the repair inventory, but supposedly had a similar part. That part was on back-order.

Horrible customer support and repairs. We used their washer and dryers for our rental units and they will lie when about when they are coming out, ship parts to the wrong addresses, and constantly delay repairs. They just claimed that the technician spoke to me and I told them the tenant was not present and they left even though I did not even receive a phone call from them. Then they claimed the technician tried to call me and I didn’t answer and that they knocked on the tenants door even though they have ring and no one stopped by. Same call same day two different stories. And now they are rescheduling for a month out and even though we explained the situation to their supervisor no one cares.

Have an Electrolux combo washer and dryer and it had an issue with 9 months of delivery. The company automatically said it was not in warranty when it was and did not stand by the product at all. Customer service and product are a joke. Wound never recommend or purchase again.