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Art of Memphis TN (10/08/08)
The pan melted. Molten aluminum burned me, the floor and a rug. Very dangerous. Very expensive to fix.
Replace burner, floor tiles, rug. burns on my legs and feet
Angela of Chalfont PA (10/06/08)
I bought a 10 piece set of Emeril cookware from Bloomingdales December 2007. I recently used the 8 inch all clad sauce pan and the tephlon is peeling off. I never use metal spatulas,so am not sure why this has happened. I am also not sure who to return the item to, or just throw it away?
Annalisa of Hampton VA (10/05/08)
I paid $200 for a 10 piece Emeril set, it was the worst idea EVER!!! I was scrambling eggs for my son one morning, fire was on low but the pots still burned!!! I woke up one morning to smell something burning I went into the kitchen my husband was trying to make pancakes and burned the other frying pot. I HATE THESE POTS MY CHEAPER POTS WERE ALOT BETTER!!!
All my frying pots are burned I even tried scrubbin them but it was no use.
Prudence of Salisbury NC (10/05/08)
After using Rival stainless steel pots and pans for 45 years , I thougt I would try Emeril's. Bad mistake! I have used the fry pan 3 times and it is now soaking because i made hash-browns and all the brown stuck to the bottom. DO NOT BUY THESE!
Ron of Waddwll AL (08/30/08)
The above 12 pan we bought two weeks ago. It is the worst frying pan we ever used. It constantly sticks and very hard to clean. My wife cooked pan cakes today and left them on about 15 seconds too long and they all stuck to the pan. They had only a slight burnt look on the bottom.
They were very good, however after soaking the pan for four hours the one spot in the middle we could not get off. Never again will we buy an Emeril product.
Susan of Stoneham MA (08/14/08)
I was very surprised to read all these negative comments about emerilware. I have had a set for almost three years and I LOVE it. I am a chef and culinary arts teacher. Maybe this type of cookware is too advanced for home cooks. Anyone who has ever been in a commercial kitchen would see that professionals always have a DRY towel at hand for grabbing handles; professional cookware gets hot! Although most people probably think using pots and pans is a no brainer...as someone else said read the directions!
Jessica of Aliso Viejo CA (06/18/08)
One of my Emeril cookware pots EXPLODED when I was just boiling water. Moulton Aluminum came out of the pot onto my glass stove top. It left huge holes in my stove top- breaking the glass. My stove top is now ruined, and I was exposed to liquid aluminum-VERY toxic! Thank goodness none of it got on my skin. I can't tell enough people JUST HOW UPSET I AM over this situation- my health has been compromised. I am HIGHLY disappointed in this pan set- and urge anyone with the set to return it immediately! You can't put a price on your health!!!
My stove-top is going to cost a couple hundred dollars to fix- and my pots are ruined. I still have the receipt and will return at Macy's today!
Vicki of Chickasaw AL (06/10/08)
I received Emeril cookware as a wedding gift in March of 2008. I was so excited about my cookware and I read all directions, but I do not like the fact that the handles on the pots and lids get so hot that you can not touch them. I have burnt myself numerous times while cooking. Isn't there something that can be done? I have seen other cookware with covers on the handles and lids. I wish there was a way I could trade my cookware for the other set that does not burn you.
Burnt fingers have resulted from using this cookware.
Richard of New York NY (06/09/08)
Have had a one quart Emeril brand pot for less than a year purchased at Bed, Bath and Beyond. Performed beautifully for awhile. Did not overheat the pot; it heats up VERY quickly and continues to hold heat for a long time, even off the flame. Just noticed that the bottom covering of the I would guess aluminum core is separating, making the pot unusable. Don't want molten aluminum dripping on my stove or body. Is this a common complaint. What do the manufacturer's suggest, beyond using a lower temp flame -- and what is THAT exactly?
A very expensive piece of cookware is unusable after less than a year.
Tim of Brentwood CA (06/03/08)
This is a complaint about people WHO DONT READ INSTRUCTIONS!! It is clear when you read them that you need to use a little care when you cook with this type of cookware. Never overheat them, you'll melt the aluminum disk inside. Says so in the instructions. Cook using lower heat than you'd use with regular cookware. Says so in the instructions. The handles get hot, says so in the instructions.
And by the way, try preheating the pan, THEN adding a little oil, it'll work wonders keeping food from sticking. Some of thet sticking is called glazing and is used to enhance food's flavor. You need to de-glaze the pan before you dish out the food. Research, people!
Bill of Boston MA (05/02/08)
I followed the instructions of the manufacturer on how to use, and on how NOT to use the hard-anodized version of this cookware set, and I haven't had any problems. The thing with this kind of cookware is you have a wait a bit longer to allow the metal components to reach optimal temperature. And you're not supposed to leave them on the stove at high heat unattended. Once the cookware reaches optimal temperature, it cooks food very well, very evenly and thoroughly - and you get professional results.
I also haven't had trouble with getting burned by the handles - the handles on my set stay cool even after 45 minutes of medium high heat. Also, if you don't overheat the hard-anodized pots and pans, the food won't stick to them at all - in fact the food just slides around even without veggie oil. I probably wouldn't let my grandmother start using this kind of cookware without supervision at first unless she understood how they are different from the standard sort, because unlike the cheapo pots which you can just leave around to burn off boiling water, these component pots do poorly if the cook is negligent or forgetful. Best hamburgers I've ever made using the skillet in this set.
Bob of 8 B Coastal Court RI (04/28/08)
This is not a complaint but a clarification for all those who complained bout their stainless cook ware. First of all... what are you people doing boiling pots dry? Any cook ware wouuld be ruined! Clearly these pans are being left unattended at a very high temp. As far as sticking is concerned, these are not teflon coated therefore some form of oil is needed. I use olive oil which works very well. The copper band provides heat distribution to the edge for very even cooking! Turn the heat down or stir frequently to prevent sticking. This is the art of sautee. For other pots, make sure there is adequate liquid and watch your cooking temperature! I received my sautee pan from my brother in law as a x-mas present and I love it. By the way he is a master chef who knows cookware.
Delores of Springfield MO (04/23/08)
Unlike what the instruction said that was with the ALL-CLAD cookware said, and I quote, Stay cool cast stainless steel handles, designed for comfort and balance Superior nonstick interior with exclusive ALL-CLAD triple coating It does none of these things. The handles get hot, but worse is the fact that nothing I do can keep them from sticking. We paid a lot for these and I am VERY unhappy with the results.
Paula of Klamath Falls OR (04/03/08)
This is not a complaint! I received my Emeril cookware for a Christmas gift and I love it! I think that possibly all the people complaining about it did not read the instructions. It gets hot! You have to cook at lower temperatures for good results. Scrambled eggs don't even stick in my pans. It has metal handles, why would you think they wouldn't get hot? And the free cast iron griddle and knife that I received are awesome. Thanks for your time!
Peggy of Newark CA (03/16/08)
My 83 year old mother received a Emeril Lagasse 10 piece stainless set of cookware last year as a gift from a family member purchased at Macy's Department store in Freemont, CA. Recently, she had a nearly disasterous experience involving one of the Emeril pots and its aluminum filled base. She was boiling water on the stove and attempting to move the pot from the stove to the sink when the pot bottom seemed to explode with molten liquid aluminum spewing over the stove, counter top, kitchen floor, and sink. She was very lucky that none of the liquified aluminum landed on her body. She was extremely terrified by this event and wants nothing further to do with this type of cookware.
I went to visit my mother and together, we took the Emeril 10 piece set back to Macy's Store to explain our plight. They were very understanding and after concluding that my mom didn't want an exchange or any aluminum filled base cookware, refunded the cost of the cookware set to her. My concern here is regarding the safety risks of using this type of cookware as it pertains to my elderly mother and all consumers, for that matter. Is this an isolated incident involving one bad pot or is a more frequent problem that we should all be made aware of?
Personal trauma of event and the costs of repair to stove, counter, floor, and sink.
Mary of Apalachin NY (03/11/08)
In October 2006 I received a set of stainless steel cookware as a retirement gift. I have been pleased with the performance of said cookware, but when I picked up one of the pans yesterday, the gold strip has detached from the pan and is very sharp. In fact, I actually cut my wrist on it. It could be very dangerous, and someone could get hurt badly with this sharp part of the pan.
Tom of Worland WY (03/08/08)
I've had 99 cent frying pans which worked better than these. This cookware is expensive and performs far more poorly than any other I have ever owned, including the very cheapest. Poor heat distribution. Everything sticks. Impossible to clean. Without question, this product is not worth the money. Do not even consider buying Emeril cookware.
Susanna of Branson MO (02/21/08)
We have had our Emirilware for about 3 years. Recently we have observed them heating unevenly in the bottom. Then, today, we barely averted a disaster. My husband was boiling water on the stove on medium heat. Once the water started to simmer, he was moving the pot over to the sink when the bottom half of the pot turned to liquid. As he extended the pot to the sink so the liquid would fall into the sink, the molten liquid hit the porcelain on the sink. As a result of the heat of the melted metal, our sink was shattered and there are holes in the counter top.
We will have to replace our sink, our counter top and the tile on the floor. The sink is shattered, the counter top had a hole burned into it, and the tile was burned from the molten metal. My husband's shoes were burned, and we will have to replace the cookware.
Sherri of Antioch TN (02/03/08)
Oh how I wish I would have researched Emeril Cookware before purchasing. I am so disappointed. We spent $300 and everything sticks. I had to add oil to a pan this morning in order to cook link sausage, and I still had to work at scrubbing the pan. Hash browns stuck so bad that we finally got out an old cast iron pan. I would rather us a cheap $10 pan from Walmart. I think that Emeril should stand by his product and refund people there hard earned money.
Natoma of Austin TX (01/31/08)
I recently purchased a set of Emeril Agasse skillets. 3 pieces. Everything sticks to them regardless of using oil, nonstick spray, or variation of cooking temperatures. Also they immediately became discolored outside and inside and are impossible to clean. They are approximately 2 weeks old and look like crap.
Consequences are that I am out $150 for nothing and have to spend another $150 or more to replace them.
Mariangela of Brooklyn NY (01/25/08)
In June of 2007, I purchased an Emerilware griddle. I used the griddle once in July, where the items I grilled stuck to the pan even though I used oil. It took me so many days to clean the griddle that I put it away for a while. The second time I used the grill it was December of 2007, and again, the food got stuck to the grill even though we oiled the griddle. I finally contacted the All-Clad Metalcrafter company in January to return this item. I was dissatisfied with the product and wanted my money back. After a week the company wrote me back instructing me to pay for the item to be shipped to them, where they'd evaluate it, and then give me a replacement. I only paid $43.34 for the item, it'd probably cost me more than that to mail it to them since it is cast iron, not to mention I am so dissatisfied that I do not want a replacement, I would like my money back. I called the company again after receiving this email and they told me if I wanted my money back I should talk to Macy's. I do not believe Macy's is responsible for the faulty griddle. I believe the company should stand behind their product and return me the $43.34.
Geo of Algonquin IL (01/04/08)
Puchased the stainless steel cookware set in 2007 at JC Penney store in IL which included 4 pots and 3 pans with lids. I have tried everything from low heat to oils and butter and everything sticks. Do I have to season these pans? They look great on the rack in the kitchen but are terrible on the stove. I really would like a replacement or refund.
Karen of Black Mountain NC (11/12/07)
I purchased a new 10 piece set of emerilware pots and pans. The first time a used the cookware, the lid exploded. Clumps of glass shattered through my kitchen. I shook glass from the jacket I was wearing. I have small cuts and small pieces of glass in my fingers from the clean up. I had to walk through glass to get a broom, which damaged my floor cover. I had to throw all open food away. I could not get all the glass from the table cloth, I threw it away. My table has dings and sctatches from the glass. Three days later after sweeping and vaccuming I'm still finding glass. I spoke to the All Clad office, which referred me to consumer services for emerilware. The response we will send you a free lid, it's on back order. and a survey.
David Schutta of Forest Lake MN (11/10/07)
Plain and simple...food STICKS to every pan that I use in the set that I bought. $$$$$$. My girlfriend suggested I bring them to goodwill, I said no, I wouldn't wish these pans on anyone. Buyer beware. My pans went into the garbage. I never even had a chance to use the covers because I am fighting too much to keep the food from sticking. I wouldn't even hang these pans as a display because looking at them frustrates me because of how much money I spent on them. My opinion 'JUNK'!!
Stressed over ruined meals.
Darlene of Worcester MA (10/08/07)
I bought Emeril pans about 3 yrs ago. My husband and I figured we would splurge and buy a GOOD set of pans that would last a life time, but the bottom fell off the 6 qt. pan. Thank the good Lord that no one was carrying it when this happened. I have a pot rack in my kitchen. All of a sudden I heard a loud crash. I looked and there was the bottom of the pan from the copper down, lying of the floor. My mind went racing, thinking what could have happened if someone was carrying it to the sink. The burn to the legs and floor, not to mention the shock and then dropping the pan and it's contents. Emeril needs to do something about HIS product. His name is on there and he should be making sure this doesn't happen again. In the mean time. I want a reimbursement for this pan... it wasn't cheap as far as the cost anyway. And now I am afraid to use the rest of the pans in fear that this may happen to all of them and I won't be so fortunate this time.
Karen of Houston TX (09/09/07)
similar experience to that of Dana of Cape May Ct House NJ--2004...handles DO get too hot to touch. Also, when one of the saucepans boiled dry, about a tablespoon of the molten metal core oozed out. How do I know it will be safe to use? Yes. The cookware cooks evenly after it heats up but I never had these problems with our 25-year old set of copper-bottom Revereware.
The hot handles were noticed right away but we figured we would just work around it. Now I see someone else does not care for that either! Plus the core melted and what can we do now?
Mary Ann of Powhatan VA (07/07/07)
Regarding Emeril Cookware. I purchased a set about 3 years ago and I have just noticed that the bottom copper ring is pulling away from the pans. The pans are stainless, with a copper ring and stainless bottom. I can feel an actual separation of the copper ring from the rest of the pans.
I would think that this is a flaw in the product. I purchased the set at a Department Store so I know that I cannot bring the set back there.
Zach of Mayfield NY (05/30/07)
Pans have developed pockets in the bottom of the pans on the inside. They often contain water. I received these pans on December 25, 2006. I am a bachelor and have only used them for 5 months.
The cost was $200 and I have nothing else to cook with right now. I can't afford new pans.
Wendy of Wilton CT (04/02/07)
I bought the Emeril Professional electric hand mixer 6 months ago and loved it. I have only used it occasionally for mashed potatoes or cookies. The other night I was making cookies and the mixer went into high gear and was unresponsive to any of the settings, including ON or OFF. Now the only way I can use it is to plug it in as it will only go the highest setting and then unplug it to stop it. I owned a $12. sunbeam mixer for 20 years and never had a problem. This was 4 times the price and lasted 6 months. Shame on you, Emeril.
Thomas of Portland OR (03/09/07)
My wife and I purchased Emeril Cookware as a wedding gift for ourselves and it has performed miserably. Everything, yes everything, including the non stick cooking oil you use sticks to it. Such a major disappointment. Here we thought since Emerils name was on it it would be top notch. Its garbage! Looks like garbage and performs like garbage even though its only a couple months old.
Jess of Minneapolis MN (02/10/07)
While using it on the stove, the pot heated up and the outer lining fell to the floor as if it melted and burned the floor beyond repair. It started the rug on fire and the floor in the kitchen must be replaced. It resulted in molten metal everywhere in the kitchen causing burns to our feet as we were attempting to put out the fire. This cookware is faulty and we would like to see some reimbursement for the faultiness of this product. There was an expected degree of quality with this product and obviously it is not there.
Connie of Virginia Beach VA (01/01/07)
I purchased the Emeril 10 pc cookware and NEVER will I do this again. Each time we cook anything but water the bottom of the pans (after cleaning) look like they have never been cleaned. Also, the lids get so hot that you need a pot holder to take the lid off. For the money that we spent on these pots and pans you would think that this would not happen. I thought these would of been a top-notch set of pots and pans, boy was I wrong. Anyone that asks me about these pots and pans I will convince them NOT to purchase.
When ever you cook anything but water it seriously stains the bottom of the pan/pot, (looks like it is not clean) some have a purple swirl on the bottom.
Thelma of Chicago IL (12/20/06)
I order Emerils stainless steel cookware through my JC Penney Catalog about 2 years ago. I went through many exchanges because some of the cookware came defective but finally received a full set. I even order the additional pot through the emerilware web site.
My experience in dealing with the company is disappointing. I noticed that they had changed the lid from stainless steel to glass. I wrote them and never received an answer. Now remember they guarantee their stainless steel cookware for life. So I should be able to get a replacement parts.
As for cleaning their cookware it is the hardest thing I have ever done for stainless steel pots and pans. I would always have to use the stainless steel cleaner to remove the residue off the pots and pans. Frankly, I wish I made better investment with another cookware.
William of Killeen TX (12/04/06)
Every time I cook with this cookware, my food sticks to the pans, and skillets. I know it isn't my cooking style with over 20 years experience cooking everyday meals, i just hope that in the future if a star puts their name on something they use it first and quit trying to rip the people off.
Krista Kolich of Akron OH (10/08/06)
The non stick Emerilware that was purchased for me 5 years ago for a wedding present is really not non-scratch like it advertises. Mine is completely scratched and they won't help me because I don't have a receipt.
Melinda of Philadelphia PA (09/21/06)
I am writing to give a complaint about Emeril cookware. I have a major problem with everything sticking in the pans no matter how much butter or pam spray I use. Also, cleaning the pots and pans are very difficult. Since they are stainless steel you have to be very cautious as to what you use to clean them. I have to use a scouring pad (which they are now scratched). The lids and handles get hot where you have to use a pot holder. You think since these are not cheap pots & pans you wouldn't have these issues. I am very disappointed.
Sandra of Arlington WA (08/16/06)
I have had my cookware for about l year. The lids and handles get extremely hot and my 2 quart pan has rusted. I am very unhappy with this cookware it was not inexpensive. I went to Pennys where I bought it and they said it was discontinued.
Dana of Cape May Court House NJ (07/05/04)
I just spoke to Kim at the Canonsburg Pa. Al-Clad office (1-800-980-8474), I am having problems getting burnt all the time from the Emeril Pots and Pans I purchased a year ago for about 600.00. It seems the handle and lids heat up and you must use a pot holder to grab them. I have had a lot of cookware and never had a problem like this before. For the amount of money it cost to purchase this product. You would think I would receive top quality. When speaking to Kim, I am very disappointed there is no solution for this. I purchased the Black Teflon coated set with silver handle and all silver lids.
Response from the company:
Thank you for choosing Emerilware.
Heat is transferred to the lid (and subsequently to the lid handle) not only through the metals of the vessel, but via the steam driven off of food being cooked, or liquid being boiled as well. This is certainly time and temperature proportional. The longer a vessel is being heated on the stove, the more likely the handle will reach a temperature nearly equivalent to the vessel. Also, the higher the temperature, the sooner that the lid handle will reach a higher temperature.
Our design engineers chose not to add an insulating material between the handle and the lid itself for several reasons. Any material that would provide sufficient insulation would also be subject to shrinking, cracking, deterioration that would eventually lead to food collecting, loosening of handles, etc.
In a vessel that is designed for long-term integrity of the metals, the tradeoff is that you may be required to use a potholder at times.
Dana of Cape May Court House NJ (7/5/04):
I purchased a set of Emeril cookware a year ago. Ever since I have had a problem getting burned by these pots and pans. It seems the handle and lids heat up and you must use a potholder to grab them. I have had a lot of cookware and never had a problem like this before. For the amount of money it cost to purchase this product, you would think the quality would be top notch. When I reported the problem to a company representative she seemed to suggest there was no viable solution.
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