Complain about a product or service

Eureka Appliances

Annette of Leonardo, NJ September 23, 2009

On June 12, 2009 I purchased a Eureka EasyClean 2 in 1 vacuum from Target for 59.99. In late July it stopped charging and my husband was told by Eureka that it was under warranty and to bring it to a service dealer for repair which he did. At which time it was to be fixed within 3 weeks. On Aug 26, 2009 he contacted the dealer for status who indicated they were still waiting for Eureka to ship the part. He called Eureka who said the part was on back order and it would be available in 1 week. On 9/8/09, he again followed up with the dealer who said they received a fax from Eureka stating the warranty repair was in review. On 9/9/09 I got involved and spoke with Daniel at Eureka who was forwarding my file up to the Team Lead in Quality and I should follow up in a few days with them. On 9/11/09 I spoke with the Customer Service Supervisor, Brenda who after following up with the warranty dept determined that the vacuum was too new for parts to be available. I was instructed to get my vacuum back from the dealer and to send in the sticker from the vacuum which has the model and serial number on it, which I did that same day. During that conversation on 9/11 with Brenda, she stated it would take 4-8 weeks for a replacement to be sent once the information is received. I asked if it was possible to get the replacement sooner since I haven't had a vacuum for over 2 months.

She checked and verified there were currently 4 in stock and she would expedite my order through. She indicated that I should be receiving the replacement within 1-2 weeks. In a follow-up call on 9/23/09 to get a status; I was told by Brenda that she doesn't place the order, that is done through the processing dept who hasn't even put my replacement request through yet. Brenda never followed up on my order with them to expedite the replacement through and stated it would take 2-4 weeks. Furthermore, she also denied telling me I would get my replacement within 1-2 weeks and insisted she told me 2-4 weeks. I not only wrote this information down when speaking with Brenda on 9/11/09, but also included it in the correspondence to Eureka when sending them the information they requested. As of this writing, I am not sure when to expect my replacement since I wasn't allowed to speak with the processing dept for status and Brenda wasn't able to let me know when the order would be placed only to say I "should" receive it by the first week of Oct. Given the history with her, I don't know whether that is a truthfully statement or not.

Scott of Bradley, CA August 23, 2009

I previously complained about Eurekas vaccume cleaners and problems with the roller-brush and belt assembly. Eureka sent replacement (no cost) and it has worked great ever since. The bearings must have been defective. I would highly reccomend this vaccume.

Geoff of Boulder, CO May 10, 2009

Bought a vacuum for people who have pets. The hose had holes in it after a week. They replaced it. Belt broke a few days later. The entire rotating brush is now melting on one end from friction. Possibly the worst product I have ever purchased.

Natalie of Long Beach, CA April 21, 2009

They were running a promotion on their website, the website kept locking up and not working properly, I was trying to make a reservation for 3, somehow one on the screens that had locked up which was for 2 tickets finally kicked in and started working and went through. I needed 3, I tried to get a 3rd one and it wouldnt take. I tried calling customer service, it would hang up on you. I waited till the next day and tried to talk to 2 people, first girl it hung up on me as she was helping me. the second took my info and said someone would call me, they never did.

The reservation that went through had trip protection type of stuff on it and when the girl told me I could make the 3rd reservation for the same price, I thought I would have them remove the trip protection cause I wouldn't need it, well she disconnected me just in time to not help me but with enough time to remove the trip protection and now they want to charge me almost 10 times the price of the ticket to cancel. I tried talking to someone again and they are the hardest to get ahold of to speak with. Published phone #'s are disconnected for their corporate office.

I finally got a # that was good and the girl in customer relations said she couldn't help me. I tried the 800# again like she told me to talk to a supervisor and I got a rep that yelled at me and questioned me on how I knew that their customer service agents worked from home. He told me that my request was denied and I could not have a refund. I was trying to be a good customer, all I wanted was 3 tickets so my family could enjoy a nice trip and now I've been jilted.

There has been emotional damage since I have had the run around from what is supposed to be customer service agents, after the last guy I talked to yelled at me, it brought me to tears. And I have spent alot of time and energy trying to resolve this. Plus, I'm going to loose out on the 130 for the tickets because I cannot travel without my child. All of this for 130 which is nothing to a company like Allegiant Air. You'd think that my customer loyalty would be more important to them and they would make the adjustment since it was their website/phone lines that were having problems in order to want to keep my business in the future but I guess no.

Margarita of Worcester, MA September 1, 2006

I am trying to get a credit of 144.60 charged to my card for traveling that now will not be possible because they are out of business from Worcester Airport.

Jeff of Henderson, NV August 31, 2005

I was had a problem at work and decided not to use my flight #1006913 so I canceled the flight. They charged me 200.00 dollars to "cancel" the flight. One hour later I reconciled the problem I was having, and my wife tried to reinstate the tickets they told her we could not do that we would have to re book and the flight was 300.00 dollars more she then told them to forget it and we want the money put back on the credit card they told us no. It was going to be put on credit Why even have a cancelation fee if the money cannot be returned which the representative never told me, she asked if I wanted to change or cancel my flight I asked if the fees were different she said no. My wife hung up. I called the following day on 8/31/05. I called to talk to a representative about the situation. Her name was Chamille I started to tell her about the situation and she became very defensive, instead of getting into a screaming match I asked for a customer service number she then Hung up on me. I needed to go to Oklahoma so I went online to book my flight with the same company even with how bad they treated me already. I was online trying to use the credit the airline told me I had and went through the motions. Nowhere did it ask for a confirmation number or tell you if you have a credit you need to call in. So now I had purchased new tickets at the new price and not able to use my credit. So I then called back in and sat on hold for another 30 minutes. I happend to get the same lady Chamille. I told her I would like to use my credit on the new flight. She told me I had already booked my flight I couldn't use it I need to call in and started becoming very rude again I asked her for the number to customer service and she continued to hang up on me, for the second time. Imediately I called American Express and disputed the charges. I own my own business and understand that some customers can be ignorant and can be very rude, that is why I try and be cordial when handling problems. But to hang up on me twice when I ask for customer service number, not explain what the difference between cancelation and changes and treat me horribly. That's not right. please let me know what we can do. thank you

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