Complain about a product or service

Euro-Pro

Mary of Ventnor, NJ October 21, 2009

On Saturday October 17, 2009 I saw an info commercial on the Shark Portable Steam Cleaner. It looked like a good product. I called 800-860-8096 and ordered it. The price was 3 payments of 33 and no shipping costs. On Sunday October 18, 2009 I saw the same product at Target for 79.99. On Monday October 19 I called Euro-pro at 800-798-7398 to cancel my order. They told me it took 2 business days for them to process the order so I had to call back on Tuesday. On Tuesday, October 20 at about 3:30 PM I called again to cancel my order. They told me again that they had not received or processed my order and I would have to call back the following morning to cancel the order. At 9AM Wednesday October 21, I called the comapny to cancel my order. After being put on hold 2 times and waiting almost 20 minutes to speak to a customer service representative, I was told I couldn't cancel my order because it was shipped on October 20 and my credit card had been charged. They told me the only way I could cancel the order was to refuse to accept the package when it was delivered. Obviously they did everything they could to prevent me from cancelling my order so they could bill my credit card.

The 800-798-7398 number gave an email address to contact the company. I tried to email them with my complaint, but the email address was invalid. I was concerned that if I sent it back to the company that some how or other the company would never acknowledge it had received it and I would be stuck with a bill for a product I sent back. I see that is exactly what happened to someone who filed a complaint on this website. I believe this company is engaging in fraud with regard to its mail order practices. If you want the product, buy it in a store.

Leigh of Attleboro, MA August 26, 2009

We use the toaster/air convection oven a few times per day for chicken or frozen fries, today it didn't seem to be cooking so I extended the time an additional 10-12 minutes and within that time it began smoking internally, like a burning wire smell. Unplugged and not using as I believe it is fried.

Barbara of Cheektowaga, NY April 14, 2009

Barbara of Cheektowaga NY (04/14/09)
In September 08 I bought a Euro-Pro Shark Vacuum from an infomercial for 108. They said you could try it for 30 days and return it if not satisfied for full refund. OK it was a cute little thing but it didn't pick up pet hair so I called them to tell them I was sending it back. They gave me a number to put on the outside of the package for return, which I did put on. I then sent it back UPS. I printed from the Internet the receipt that the package was received by R. Riga, Chico Californian on Sept. 29. Ok. Good.

Now in November I see that my credit card still has the 108 charge on it. I called the vacuum people back and they said they never received it. Well,I said, I have the receipt and it was received by R. Riga on 9/29. He hesitated and mumbled that the charge would be removed immediately. In December it was still there. I called the credit card company which started a dispute of the charge. I faxed the bank all my paperwork including the signed receipt. Well, In February the bank said the vacuum company was still saying they did not receive the package even though we have the name of the receiver! The bank said they would continue with the dispute. Well, now it's April and the 108 is again appearing on our bill.

I called today and demanded to know why that was. They told me I have to pay it because the company said they didn't receive it. So evidently receipts with signed proof means absolutely NOTHING! I told the bank person that I refuse to pay it and the she told me... then you will get a 35.late charge for every month you don't pay it and still have to pay the full amount of 108. So now we have to pay for something we don't even have-- I, then, called our local TV station that has call 4 action and the vacuum company hung up on her too.

Finally, I got my bank to eat the charges but it makes me mad that a company would blatantly cheat someone like that. I know for a fact that the company sells the returned vacs online as used for cheaper than the new ones. What a racket. I would advise anyone to only buy their product in a store that takes returns. But isn't this fraud? Why bother to pay the extra money to get a signed receipt if it means absolutely NOTHING.

Besides the emotional upset. I was in tears when the bank person told me in no uncertain terms I would pay for it. But the local tv person told me to go to my bank, ask for the branch manager and talk to him. He made sure the charges are removed from my card. However, it still doesn't make things right. Companies need to be made to be honest. Places like this where you can publically expose them is wonderful payback. I saved the signed receipt and scanned it if you want to see it.

Cindy of Manalapan, NJ March 2, 2009

Cindy of Manalapan NJ (03/02/09)
toaster oven turns on after you think it is off. this is a hugh fire problem. I left for the day and returned to find the oven had switched to (always on) product was very hot. the timer is broke. The product is only 6 months old

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