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Farberware

Farberware • Coffeemakers • Cookware • Rebates • Service

Farberware has a good name that is rapidly being tarnished by problems with its warranty service, percolators that don't perk, pots that peel and other shortcomings.

Here are a few of the more recent complaints ...

beverly of jefferson city, MO March 9, 2010

i purchased a set of cooking pans from kohl department store and one of the selling points was a 20.00 rebate coupon that was to be sent in. i purchased the pans, sent in the required forms and within a week my letter came back as unable to forward. i then tried to call the number given on the form and all i have received is a busy signal for two days. i think they should not be allowed to lead the consumer on and then cheat them out of what was promised.

i think this is a rip-off and they should not be able o continue to do this to the trusting public. I lost 20.00 and feel that they owe this to me. If i don't receive my 20.00 I am going to take the pans back and not buy anything from farberware and give them a bad name to all my friends and relatives.

sally of Lancaster, CA March 8, 2010

Bought this set of cookware for my kids on their anniversary on 9/02/09. Sent in for the 20 rebate and still havent received it and no one answers the phones and the website is just advertising for other web address, nothing to do with rebates. Just feel ripped off for the 20 rebate I never received.

Jan of Ligonier, PA March 6, 2010

I e-mailed (or wrote) them in Nov. or Dec re the set of steak knives with their name on them and were to be STAINLESS STEEL, they could not have been because they immediately rusted. They did send an email and told me how to wash them. I am 66 years, I know how to take care of knives......Anyway they told me to mail them back to them which I did. Now I don't even have rusty steak knives because I have not heard from them since.

Kenneth of Wilbur, WA March 4, 2010

I have used Faberware coffee pots for over 20 years.They have been really good pots and have made great coffee until the last pot I purchased. This last pot started acting up and didn't last over a year. I think that while the price of the coffee pot has stayed quite high, the quality and the workmanship have dropped faster than a duck on opening day of hunting season. I won't be purchasing another one.

Susan of Crystal Lake, IL March 1, 2010

This is a NON complaint about the company. I will admit that in 2002 and 2003 I went through the same circus with Frank B and Connie in Berwick, PA as Jay and many others in this column. I eventually got all my pans returned, recoated. I even returned one for RE-recoating during this time.

HOWEVER.... it's a new day and dawn of Farberware. In 2007 I returned the Millenium cookware again for recoating, but this time, after a phone call to an independent source, I obtained information on returning my cookware directly to Farberware in Vallejo, CA. They, in turn, sent me an entire brand new set within 2 weeks! Recently, Feb.3, 2010, I sent one back again. Today, March 1,I called a number I got online, I learned that my repair/replacement is in process and I should have it by March 15, 2010. So my point is, to all who access this complaint forum,....in my opinion and experience, I think Farberware has learned that outsourcing it's warranty work to Frank Bedosky (or anyone else) is NOT the way to go if they want to resurrect their reputation.

debi of cordova, TN March 1, 2010

i have been trying to get my 20.00 rebate since before christmas. the phone number and address is wrong. I saw in my local newspaper yesterday. The same rebate was in the paper. How can i get in touch with someone to get my rebate?? thanks

Carol of Concord, NC February 26, 2010

I bought a set of Farberware cookware from Kohl's and was supposed to receive a 20.00 rebate. I sent in all the necessary things (I have copies)on 9/8/2009, and have not received anything from them yet. The coupon said to allow 8-10 weeks for delivery. The number only rings busy when I call.

Rod of Ypsilanti, MI February 21, 2010

3 prong connector for the plug pushes into the coffee pot. The old coffee pots had small nuts holding the connectors in place. The new coffee pots have a cheap insert. After a few plug ins, the connectors break apart and end up in the coffee pot. I will NEVER, repeat, NEVER, buy farberware again. Can't get in touch with the company, they are hiding in China!!!

Mark of Clairton, PA February 19, 2010

I bought Farberware's cheapest can opener and it broke after just a few cans. I replaced it with a more expensive one, which did the same. I complained to them, and they advised me to ship the broken item to them for repair or replacement, and told me that they don't do refunds. So they expect me to deal with the hassle and expense of shipping back the piece of crap, only to get another identical piece of crap. Not bloody likely. I'll never buy Farberware again, and will talk about them like a dog at every chance.

Dorothy of Warwick , RI February 17, 2010

I received an electric skillet for Christmas 2 years ago and after using it a few times the nonstick finish wore off where the heater coil is under the bottom of the pot. I returned it to the store where purchased and they refunded the money. I purchased the same pan at another store (at a cheaper price) and the same thing happened to this one after a few uses.

I have used the pan like this for while, but will not use it anymore because I don't think it's healthy. I will not buy any more Farberware pans, or anything else after reading all the negative reviews.

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