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Farberware has a good name that is rapidly being tarnished by problems with its warranty service, percolators that don't perk, pots that peel and other shortcomings.
Here are a few of the more recent complaints ...
Charles of Millsboro DE (06/25/08)
I received a 12 cup Farberware coffeepot for Xmas that has never brewed decent coffee. I mailed the product back to Farberware as per the website instructions but have never heard from them. Calling the 800 # I received nothing gobblegook. I have my USPS receipt which was sent to Farberware on 6-16-08. I vow never to purchase another Farberware product again until I get satisfaction from the company.
Seymour of Homestead FL (06/25/08)
I own two Farberware coffee pots and I was burned twice when the cords on both units exploded (Shorted out). The incidents also blew my circuit breakers as they should but not not brfore burning me on my hands and face. Thought it was a fluke with the first pot until it happened again. I cannot find contact information for them.
Burns on hands and face. I suffered and treated it myself. I still have one defective cord on hand to prove it.
Constance of Shrewsbury MA (06/22/08)
I bought a farberware coffee Pot at Filenes when they were in business I didn't have it for two months and the handle broke off, at that time they told me that coffee pots were not returnable, so my husband tried to fix it and it didn't work, after all these years that I finally had the money to buy another one and now I am without any.
Broken handle
Miles of Pahrump NV (05/19/08)
I called reference a warranty fix on my Farberware percolator and Farberware-electric's never returned my message. I then found that fox-international did their repairs, but after talking to a rep and sending the money and part I was supposed to they refused to sen my percolator. Instead Bonnie wrote e-mails to me asking what I wanted, but her return address is bogus. No emails get through.
I am out $75 on a percolator and the $7.50 I sent for shipping of the percolator they refuse to send. I have copies of our e-mails and the message I get when I write back: Remote host said: 550 User Does Not Exist and at Bonnies email address my address is blocked: Remote host said: 571 mail relay is not allowed
Karrie of Sierra Vista AZ (05/18/08)
bought a set to black handled knives from walmart in a butcherblock holder, the steak knives broke the fist time I use them. the problem is the spine of the knife is not set into the handle of the knife and it bends and breaks off in your hand, I have been cut by the handle and the blade when cutting into my steak.
physical damage to knifes and personal hard to my hand when using the product
Linda of Boonville NY (05/18/08)
About 3 years ago I bought a Farberware hand mixer, Model No.FSHM100, Made in China. From the very start it emitted a high pitched, ear splitting screeching sound when in use. I put up with the noise but didn't use it that often, often hand mixing so I wouldn't have to listen to the noise. Today I saw a Farberware, A Hanson Company, hand mixer, Model No. D2780 also Made in China at an estate sale and decided for $2 I would take a chance on it. It works great and is very quiet. The old one is now history and I will think twice about buying Farberware again and will definitely check on the return policy before I make a purchase.
Screeching sound did actually hurt my ears when in use.
Grace of Northport NY (04/27/08)
This is the 3rd farberware electric coffee pot that I have had. The first one lasted forever and made a good pot of coffee. The second one did not last as long. ve only owned this last one a few years and now the coffee is lighter than tea. At first I blammed it on the coffee manufacturer so I went out and purchased a different brand but the result are the same. I found this sight and have read the exact same complaints from many others. I would like to know where I can complain in addition to here
I know have to purchase yet another coffee pot for another $60 but you can bet it won't be Faberware. I am a single mom with 2 jobs. People should beware
Frank of Whitestone NY (03/24/08)
my 4 cup Farberware pot #0651M.it makes good coffee,but when u go to pour it, it doze not pour out even it runs down the side and its goining to go inside the botton and cause a short and burn out, plese help ne i love my pot.I tryed to put less water but did not help. Maybe the hole or the spout not right
Terry of Blue Springs MO (03/21/08)
I bought a 9-piece set of pots and pans by the name of Millennium for $282.16 on 12/27/93. These pans had a 20-year never stick surface guarantee against flaking off; just send them to the address in NY, and they will be replaced upon inspection. So I sent 4 of the 9 piece set in, via UPS Brown--and to find out UPS brought it back to me with the package marked Address sent to is OUT OF BUSINESS. Now where do I go to get this warranty? I'm not impressed; and if there is a class action suit, please count me in. This will be the last time I purchase pots and pans for the price I paid for these only to find out the company's crooked. Be leary if it sounds too good! I truly believe it is getting to be a world of more crooks than saints!
Jean of Broken Arrow Ok 74012 OK (03/08/08)
i purchased a 10 x 15 inch roasting pan last october. I seldom use it and it is now peeling at 2 corners. Can you please help me out?
The new pan is useless now.
F. of Northville MI (03/08/08)
While using toaster oven approx. one year ago, it spontaneously started on fire. Fortunately, we were nearby and extinguished it. At Farberware's instruction we returned the item and they replaced it with similar item. Yesterday, March 7th, the same thing happened. Again, we were fortunate enough to extinguish the flames before serious damage was done.
Smoke damage to kitchen cabinets in both cases.
Grozinger of Shreveport LA (02/28/08)
This is the second Farberware percolator that has quit on me in the first year of life. It perks but the coffee looks like tea and the grounds aren't even very wet. I asked the store where I bought it and they said they have had many complaints in reference to the coffee pots working. They gave me a company number and no one answers. I am done. These were expensive coffee makers and they are the least user friendly company I have every dealt with. They need an easy send back/repair website with reasonable repair costs.
Lucille of Scarsdale NY (02/08/08)
I have a Farberware FSU236 coffee urn, never failed. It is only used about 4 times a year because it is for parties (36 cups). This week I had a party, and it just did not go on. There are no fancy parts inside, just wires at the bottom, something I thought an electrical repair person could fix. I went on line to Farberware, they do not have a service dept. You have to email the address given. I did, and received a reply from applica consumer affairs and a phone number. I called the phone number and it does not exist. They said they do not have service centers for repairs.
To buy a new one costs upwards of $150, but I would not choose Farberware.
Dawn of Staten Island NY (02/06/08)
I called and advised I purchased the superfast coffee maker about 45 days ago, and it's stopped working. It's not brewing the coffee; for some reason its not reaching the level to make it it come out not like tea water, and the coffee grounds are not all wet. I spoke with an Amanda who advised there was nothing they can do. I gave the model number and sought advice without a receipt; they do nothing. So I asked what if you have a receipt? "Oh there's nothing we can do either." Basically what they're telling me is I'm cheated out of 100 bucks.
I also advised I would return the broken coffee pot since it's no good to me. Did not matter--they don't want it. Who would--it does not work! I wanted to speak with supervisor, which I did; and she confirmed the same answers. Her name is Tina from Cleveland, OH. They will not give the last names which is a total trip because I guess they're afraid of being sued. I also have another pot that's older, and it is now doing the same thing. Don't buy them; they're a risk and probably a fire risk as well since they don't work properly. I would never buy any of their products again; however, I am going to write a letter to the address and make a complaint in writing.
All parties with this pot or similar ones doing the same thing--we need to go to the store and complain. We will see how quick they take them off the shelf. Stores don't want complaints or like them. It's like buyer beware because they also advise it does not matter how long you have it or when you purchased it.
Angie of Storm Lake IA (02/04/08)
I was told that I couldn't receive my $20 rebate because my receipt was dated after the qualifying period. My receipt is dated on the exact day that this promotion was offered. I have been denied twice.
Dan of Baton Rouge LA (01/31/08)
my church bought at least four 55-cup farberware perculators. they were used for about a year once a week and were then ready for a sixty dollar repair - which is about the cost of a competitor's discounted pot. we now have a row of farberwares decorating the closet at the church.
Carol of St Louis MO (01/24/08)
I purchased a set of cooking pots and pans at jc penny with a $30.00 rebate along with a 3pc set of frying pans with a $5.00 rebate, each of the rebates were sent along with a separate sales receipt and upc codes in 2 separate envelopes. I have not received any rebate yet. The purchases were made in Nov. 2007.
Rebecca of Belmont MA (01/22/08)
I bought the Farberware Affiniti Cookware Set and Open Stock for Christmas last year. As I was cooking, I noticed more and more black specs coming from the bottom of the pan. I looked carefully and it's actually parts of the bottom of each pot chipping! I looked at the other pans from the same set, and same thing! This is VERY unsafe, and disgusting. I could have gotten sick! When I e-mailed the company, they basically told me in an e-mail it was my problem!
Carol of Caldwell, ID (01/12/08)
I have a large skillet that I have used about 8 months that now has a round bottom. I had a griddle that developed a round bottom after 3-4 years of use and I guess that should have been my first clue.
I was very happy with a sauce pot that I purchased 12-15 years ago. I have been extremely careful with my latest skillet; hand washing only, never adding cold liquids until completely cooled, etc.
Linda of Houma LA (01/07/08)
My husband just bought me a Farberware multi-slicer, and I just tried it. It would not even slice a cucumber, and when I checked the box for instructions to be sure I was doing it properly...and I was...it went flying. I nearly broke two of my fingers hitting something in the process. I can do nothing with it and am going to return it. My two fingers still feel numb from the thing flying, and the only things the grater/slicer nearly sliced, were my fingers.
Kathy of West Sacramento CA (01/07/08)
I was give a 42 piece service for 8 of Edgebrook Stainless Steel flatware made by Farberware as a gift. The set is beautiful with scrolling and inset marbles on the ends. It was used a couple of times and the marbles fell out of two forks. I would like to return it but I don't know where it was purchased. The person who gave me the set has expired.
Merida of Brooklyn NY (12/28/07)
I purchased a Farberware 8 cup coffee pot because I had heard in the past that they lasted a long time. I could never really afford such an expensive pot but, I saved money and purchased it. I had it for 4 months, and it stopped working. My mistake was that I didn't keep my receipt. I was under the impression that I would have it for years. Then I found out what happened. Farberware sold its name to a company that manufactures the coffee pot in China. So if you want a good Farberware coffee pot get the old ones. Made in the old USA.
I lost the $60.00 I spent and spent $20.00 on a vintage Farberware coffee pot made in USA. I have for a year now, a great pot. The coffee pots that are made in China are useless. Don't spend your money on them.
Jacqueline of Denton TX (12/28/07)
In November, 2006 I purchased a Farberware programmable coffeemaker for close to $100. The heating element stopped working in July, 2007. Since it was under warranty they replaced the coffeemaker. Now it is 4 months later and the new coffeemaker's element has stopped working! I was told by customer service that consumer reporting sites such as this are not to be believed, and that they support their products. They went on to tell me that my coffee pot is no longer under warranty. I explained that the original had been replaced 4 months ago....They told me the warranty only covers their products from the original purchase date.
So I have no coffee maker and will never purchase a Farberware product again! I paid close to $100 for a coffeepot that can now be placed in the trash. They did say that I could send my coffeepot to them for a $39.99 assessment and would be told what repairs could be made for whatever additional charges would be determined. What kind of product support is that? After reading the many reviews of Farberware coffeemakers, I join the ranks of dissatisfied customers!
Allen of Casa Grande AZ (12/12/07)
I purchased a Farberware Deluxe Multi-Slicer for my wife, she wanted a mandolin slicer. She tried the slicer for making her scalloped potatoes and ham, and said the slicer was useless or worse. She said the slicer sliced the potatoes paper thin, and it took her longer to slice half a potato with it than it took her to slice three potatoes using a knife. I have always felt that Farberware was a good brand in the kitchenware field, but this slicer has disabused me of that idea. There is a procedure for sending defective merchandise back for adjustment, but it does not, apparently, apply to just a lousy piece of garbage, and the slicer is not worth the postage required to send it from Arizona to New Jersey.
The loss of whatever we paid for this piece of garbage.
Louis of Tustin CA (12/01/07)
We have purchase 2 faberware coffee pots in the past year; all on the recommendation of family members. The pots work great at first but after time only produce coffee that is weak as tea and lukewarm.
We purchased both coffee pots for approximately $40.00
Cindy of Hammond IN (11/19/07)
I emailed Farberware from the booklet that came with the coffee pot, Farberware Millenium 12 Cup. I bought it last Nov. 3, 2006, and this Nov. 3, 2007 it stopped working. The company said it is out of warranty, and they can't do anything for me. The money I paid for what I thought was quality merchandise is gone with the wind. I have pots and pans from Farberware that have worked very well, so I thought all of the products would be of the same quality. I was mistaken. I am now shopping for a new coffee pot from another manufacturer.
Kathryn Reitz of Hillsboro OR (11/10/07)
I have a large Farberware coffee urn which, under careful, infrequent use has stopped turning on/heating. I was told when I got it that it was excellent quality, last a lifetime, etc. thus the VERY HIGH price ($179,00)! What a scam!! When I called the customer service department (googled it), they just gave me the phone number of a repair service that charges another $60-80.00 plus shipping to fix it! I told him the dump would get it before he would. SHAME ON FARBERWARE!!
Loss of $179.00.
D. of North Myrtle Beach SC (10/04/07)
This product does not work. Instead of grinding garlic it functions like a magic trick wherein all the garlic disappears and never reappears, crushed, into the clear container.
This is a small non electrical gaget priced under 10$ but it is a complete waste of money, and I thought someone else might like to know... It would be more appropriate for babies with playdo than as a serious kitchen utensil. I was disappointed. I brought because of the name Farberware, which used to have good associations. Now I not only lost e.g. 10$, but any faith in that company.
George of Middleboro MA (09/22/07)
bought a set of knives and anytime they sit in water they rust.i thought your name was quality? i'll never buy any farberware product again.
Irene of Vancouver WA (09/09/07)
My complaint is the same as all the rest Out 50.00 for the coffee pot and countless mornings I have read it does not perk the coffee it only makes a noise like perking then when you pour its clear or barely colored water. Only 6 months old. I'll never buy another farberware product again. My millennium fry pan is nothing but a rough feeling pan like it was gouged with something -- this was the expensive lifetime warranty one. never again will I buy their products
James Austin of Lawndale CA (09/05/07)
The Farberware Inc. automatic stainless steel percolator Model Nos. FCP240A, 280A, 412A has a serious safety design. The coffee pot body is attached to the base by a single screw that goes through a plastic washer at the base and then goes through a nut.
The plastic washer breaks easily. The base then separates from the body and falls a few inches because it is held by the exposed wiring. If the pot is over a sink with water when the washer breaks and the base goes into the water, this action is very dangerous.
The base of the coffee pot fell away from the body of the pot when the plastic washer broke.
Cecelia of Cyclone PA (08/29/07)
My complaint is about the Farberware coffee pots I bought. Model number FSCM200M. It is a dual carafe coffeemaker. Soon after purchasing the left side started making alot of noise and now takes twice as long to run through, compared to the other side. It seems to be the way of the world these days. Products are poorly made or made to throw away within a year. What happened to the good old days when a company took pride in what they made?
Hannah of Novato CA (08/29/07)
Less than a month ago I bought a Farberware stovetop espresso maker. Within the first few uses the handle became loose. Because of the poor/cheap design there is no way to tighten it (it is just a piece of plastic wedged into a hole).
Unfortunately, because I was moving across the country, I have no proof of purchase and according to other people's complaints it would not be worth the effort of trying to get my money back. I will never buy a Farberware product again.
Kathy of Marco Island FL (04/25/07)
I had a Farberware Percolator for 35 years. I purchased a new one; it lasted 4 weeks. It went completely dead. I returned it and the next one started perking tea about one year after I purchased it. I called Farberware and they would not fix or replace it. They did suggest a replacement part (the stem that the water perks through). It still doesn't perk a decent cup of coffee. I'm totally disgusted. Farberware just isn't what it used to be.
Bobbie of Oconomowoc, WI (02/24/07)
We purchased a $60 12-cup coffee maker from Faberware and it is by far the most expensive and WORST coffee maker we have ever purchased. This so called Top of the line, black and stainless steel model can not pour a cup of coffee without half of the pot on the counter. When filling the coffee pot, they left less then an inch to pour in 12 cups and because the coffee crafe already makes a mess, this make for more problems.
The pot has never brewed a whole 12 cups, 10 at the most. The rest of the water just sits in the bottom of the brewer. The engineering on this machine is horrible. They obviously don't use their own coffee pots, they definetly don't do any kind of quality assurance. After reading all of the other postings, I'm concerned that there may be no way to resolve this outside of taking it back within a day or two of the purchase.
James of Aurora CO (01/30/07)
We received a post card back informing us that the submission was not postmarked within the 15 day of the purchase date. Now let me explain why this date was not honored. We had no mail service or pickup of mail for 10 days due to the horrendous roads, conditions, and transportation issues mail even leaving DIA Now all of the required information wasw submitted and ther is no way to provide duplicate information.
We were not provided the mail in rebate due to uncontrollable, unforeseen circumstance due to the Act of God regarding the weather for Colorado during those weeks. We just want our rebate!
Edmund of Clinton Twp. MI (01/30/07)
heating elements burned out in less than one year for each of seven farberwear electric coffee pots. l can not find replacement parts. We only make one pot of coffee per day.
Ada of Charlotte NC (12/23/06)
I have what i thought was a very nice set of farberware pans. I don't think their so nice anymore because the black non stick coating has peeled off. I see I am not the only person with the same experience. Will never buy or recommend Farberware again.
Jordan of Newton MA (11/24/06)
We got a lovely, large Farberware coffee/hot-water urn for our wedding. It never got the water as hot as we would have expected or preferred, but we used it about once a week during the winter, and it had pride of place on our sideboard. After two years, it stopped working completely. I opened the bottom to see if perhaps a simple loose wire needed reconnection, and saw that all the parts were burned to a crisp in there. Have no idea where to go to fix it.
Sharon of Alum Creek WV (11/12/06)
throttle - accelerator cable stuck on ford escape causing accident. there has been a recall on this. I had the vehicle in the shop to repair this before the accident and recall and they said they could not duplicate the problem.
accident caused driver head injury, etc.
Ronald of Alanson MI (09/19/06)
My wife and I got a Farberware coffee perculator for a wedding gift 40 years ago. It is still working. Based on our experience with this product, we have, over the past five years or so, recommended Farberware coffee makers to friends and relatives (six in all). We bought two of them for ourselves as well. NONE of them lasted more than a year before they failed to adequately heat the coffee or perculate it thoroughly. The newer products certainly don't measure up to the older ones. I contacted farberware in writing about these problems but did not even receive a response from this rude, uncaring company. We are finished with them, and we make sure everyone we come into contact with knows about our experience. We even tell people we see looking at them in the stores to beware.
Carol of Bluffton CA (09/02/06)
I purchased a toaster oven at Linens N Things in early May. I completed the necessary paperwork, but didn't enclose the proof of purchase. When told it was necessary I sent that to the address given to me. Everything then was accurately and completely done in order to receive the $20 Visa Debit Card offered as the rebate. I still have not received it and have been told it is being processed. .
It is taking time to follow up on this and I don't like the feeling of being cheated.
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