Complain about a product or service

Fisher & Paykel

Deborah of Northville NY (06/25/08)
Washer keeps beeping, takes 2 hours to do a load of clothes. Called them had a repair guy here 3 times and 3 times couldn't fix it, Have been with out a washer for 4 weeks now. They want to call another repair person, they can't come for another week. in the warranty it says...If we are unable to repair defective part of the product after a reasonable number of attempts....so don't you think 3 times is reasonabale and is there a lemon law on wahers?

John of Hustonville KY (06/16/08)
My wife and I finally had enough money to purchase a matching set washer and dryer. We go to Lowe's and find Fisher and Paykel, who are supposed to be Consumer Products rated number 1. I am returning this set today almost one year later. The washing machine has been broken three times in eleven months. This is the worst major appliance purchase we have ever made. Fisher and Paykel refuse to stand behind their product. Lowe's will be refunding my money towards another brand today.

Virginia of Shirley NY (06/07/08)
First of all, let me say that I can't begin to tell you how horrible the Fisher & Paykel dryer is that I bought less than two years ago. I had it only three months when it broke and it took nearly three months to get it back working again. Now here it is less than two years old and again it's broken. So I called for repair. I had a hard time finding a repair company because I work and need repairs done in the evenings or on the weekend.

Finally I get someone who says they do repair Fisher & Paykel (and that is a must to find out before allowing any repair service into your home) and they could be there on Sunday May 25. The minute he arrives and starts to take my machine apart I am wary because I have seen it repaired before and he is looking in the wrong area for the working parts. But I don't say anything because I am not a repair person and I figure he knows what he is doing. He finally gets around to taking the front of the machine off and starts testing things. He finally tells me that I need a whole new mother board. What do I know? So I say ok. Get the part and come back and repair this thing.

It is now June 7 and I have not heard a word from him. I called another repair service. And this time I was careful to make sure they were an authorized Fisher Paykel dealer. It turns out that there is nothing wrong with the mother board. The heating element is bad. But there is also some short of short in the machine and may not even be worth fixing. Thank you Fisher Paykel for making such a piece.

Fortunately I have a washer and dryer in the basement that I can use. But I have asthma and having to tote laundry up and down the stairs for the past three weeks has triggered several asthma attacks. To say nothing of what it is now going to cost me to replace this machine. And the $70.00 paid to a repair service that absolutely had no business clainimg that they could repair a Fisher Paykel dryer.

Diane of Yakima WA (03/24/08)
Buying the FP Dishdrawers was the worst purchase I have ever made. Normal dishes don't fit, no place for cooking utensils or large pots. Washes poorly. Noisy. Top side racks totally useless. It's fine however if you use Corel dishes, they're small enough. I'm two years out and on my 3rd service call. Water draining into the wrong tub, broken piece that the wash arm sits on, and out of sync servo units on the lid seal....couldn't open the drawer, had to force it. The repairman told me that every single one they've sold has needed to be repaired at least once. How's that for quality! As soon as Bosch goes on sale I'm buying.

Nicole of Bigfork MT (10/11/07)
Can't tell you how many ways I hate this product, and do not recommend it. Plates larger than a salad plate don't fit. The racks are rigid and slanted in such a way that I can't load half the volume I have been able to load in any other dishwasher I have owned. These drawers leave the dishes dirty, they are extremely inefficient. You have to pour the soap before you load the unit or you can't open the compartment afterwards without unloading the drawer. and of course we had the repair man out because the drawers wouldn't drain, within the first 2 months of purchase. The only thing they have going for them is they look good.

0

M of Watsonville CA (11/12/06)
My husband and I build our own home. Since my husband is a contractor, we took advantage of a promotion Fisher & Paykel had and purchased our appliances early at a contractor's price. The appliances remained at the store warehouse for approximately 6 months at the salespersons invitation. When our house was weather ready with roof and walls, we had the appliances delivered to our home, where they sat in the garage amongst the cabinets, for approximately another 6 moths. We got the final inspection in February of this year and moved in on March 28 of this year.

Approximately 4 months later, at 11:00pm the middle glass of the lower oven shattered. We were all sleeping and heard the sound of glass breaking! We thought we had an intruder, come to find out it was the oven glass breaking, with tiny bits of glass falling onto the floor from the vent at the bottom of the oven.

I called Build In Distributors, the retailer we purchased our appliances from, who told me the warranty had expired, and I could call one of their authorized repair companies. I also called Fisher and Paykel, who told me basically the same thing. I tried calling several repair stores, however, it was a Saturday and none of them were in and have not returned any of my calls.

A couple of months have gone by now and I still have only one oven in operation. However, after having thought about this more, I don't feel we should be at fault for this glass breaking. It was obviously a manufacture error! I don't feel as though any of these companies have been of any help to me at all.

Annette of Pleasanton CA (10/24/05)
3 months after we purchased the dishdrawer - it stopped working properly. When the top drawer washed, the bottom one filled with dirty water, when the bottom drawer washed, the top one filled with dirty water.

Called Fisher/Paykel - used their certified repair people - They replaced, some rubber flap,and it worked fine, for 3 months - again, called and someone came out and did the same thing. Worked for 3 months - again called and this time, they sent those small flaps to my house - a box of them, so when ever they came over they would have them.

Tammy of Abilene TX (09/28/05)
I bought a Fisher & Paykel washing machine in 06/03/04. I did research and this was suppose to be the best washing machine you could buy. On Sept 19,2005 my machine starting leaking from underneath the machine even when turned off. Also the switchboard on machine went dead. I am very upset only had machine a little over a year.

It took some research to find somebody to work on it. The company originally given to me from Fisher & paykel would take over a week to come out to look at it. Fisher & Paykel did not have the repair place on their list even though they were authorized warranty on their brand.

The second repair company came out quickly to fix the machine. It water pump and the switchboard had gone out.

I contacted Fisher & Paykel to demand a new machine. I seemed to be getting the run around. _I have never had a washing machine go out in a year.

Lynden of Simi Valley CA (08/26/04)
This is a complaint about a Fisher & Paykel double drawer dishwasher. My wife and I bought a new home in Simi Valley California in December of 1999. It came with a GE garden variety dishwasher, which my wife was not happy with from day one. She had a top of the line Kitchen Aid in our previous home and had excellent results and reliability.

In 2001, we were looking at some new model homes in the area and came across the Fisher & Paykel double drawer dishwasher. The unit looked well made and seemed to be a very efficient way of handling the dishwashing needs of our household. We explored the cost and found them to be about twice the price of a well made Kitchen Aid washer, but with the added convenience of two drawers and supposedly, high-end reliability and performance, we went ahead and paid approximately $1,300 for the unit.

I must admit that I declined the added service warranty, which I always do, because anyone who knows, knows that it is generally a waste of money unless you have a very unreliable item. Most of the electronic items, such as this dishwasher, which has a computer control system, will exhibit any problems in the first 60 to 90 days...what they call infant failure problems. After that, unless you are extremely unlucky or you've bought a piece of junk, you shouldn't have problems over a normal life of the product. My mistake.

The Fisher and Paykel dishwasher exhibited problems after about 6 months of usage. Over the next three years, long after the warranty had expired, the unit leaked, we had the repairman out a number of times. For the past year, we have only been using the top drawer because the bottom drawer leaked and caused moisture to build-up in the cabinetry where the washer was located.

This past week, August 20, 2004, the unit has completely stopped functioning. We had a repairman come out and assess the situation. He determined that both drawers had excessive leaks and that the leaking from the top drawer had soaked the electronics of the washer and that the computer system for the washer was blown. The cost of repair would be about half of what the new unit cost.

We have contacted the store that we bought the unit from, Warehouse Discount Center in Agoura Hills, California, on numerous occasions, and they basically told us that they didn't give a damn, and that, had we bought the extended warranty, that we would have been covered.

We have spent nearly $10,000 with this dealer over the past four years, but I can assure you, that will come to an end. I can't say that the dealership is the major culprit because they did not build this unreliable piece of junk, the people at Fisher and Paykel did. But since they are located in Australia, they might as well be on the other side of the moon.

We have tried to contact them, sent letters, with no response. They have been completely uncooperative.

It is also important for everyone reading this to know that we are now in the process of trying to have the mold removed from the kitchen cabinets. The cabinet where the dishwasher resides is a disaster, along with the adjoining cabinets which also have mold. I'm unsure how much will be involved in resolving this problem. We could be in for replacing that entire section of the kitchen cabinetry. That also entails the removal of the granite countertops and possibly even the sink.

I wish it were just the cost of the damn dishwasher, but this thing has really gotten out of hand.

The repairman that have come out on a half-dozen occasions to re-repair this unit have made comments about how many other Fisher & Paykel units have also experienced leaks just like ours. They said that about 4 months after we purchased our unit, Fisher and Paykel came out with a new and improved model which was suppose to address the leaking issue. I don't know how well these newer models have functioned, but I can't imagine how they could be any worse than the unit we purchased.

What upsets me most about that is, if they knew that there were problems of leaking, why didn't they retrofit the existing units for the customers who previously bought their product in good faith, and who, like ourselves, are going to eat the entire cost, not to mention the repair to the kitchen cabinets?

Tina of Westfield NJ (06/27/04)
I purchased a Fisher & Paykel dishwasher in March of 2000. The motor rotor has been replaced three times since then. The top drawer fails to drain. The third trip out, the repairman said the motor roto which was previously installed by him was defective. He replaced the part and assured me that there would be no charge as Fisher & Paykel had a two year warranty. I advised him that my warranty expired only three months ago. He said it would not be a problem since the previous part was defective.

One week later I received a call from the repair shop that Fisher & Paykel declined the warranty extention and I would be charged for labor and service of $107.00!!! The part, however would be covered.

Why should I have to pay for labor and service to repair a part that was defective at installation while my warranty was still valid? They told me to take it up with Fisher & Paykel. I did. Fisher & Paykel said that the labor charges would be covered but that the repair company should contact them directly.

The repair company insists that Fisher & Paykel has declined to extend the warranty. I am stuck between these two entities with an outstanding charge for labor and service. I find it disapointing that after purchasing a high end product, that I am stuck fighting a battle would should be done by the company and the repair people and not me.

Della of Andover MA (04/26/04)
The Fisher & Paykel wall oven that we bought has NEVER worked The company will not replace it. DO NOT BUY the producy

We can not cook

Donna of Fremont OH (08/06/03)
Bought a DD603SS dishwasher to the tune of $1500.00 and unit broke within the first year. Had repaired. Same drawer is broke again. I paid $400.00 for a GE dishwasher had for 13 years and never had to have repaired.

I paid $1500.00 for a unit that I feel I should not be putting money into 2 X within 2 years. I feel I have a lemon and would like unit replaced.

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