Fisher and Paykel Reviews

WOW — Absolutely Impressed! I purchased the Fisher & Paykel Dual Fuel Range from BASCO Appliances, and while the original unit unfortunately arrived damaged, the way the situation was handled truly exceeded my expectations. After contacting the Fisher & Paykel Customer Service team and following the standard process, they promptly replaced the range to my complete satisfaction. The damaged unit was professionally removed from my home, and the replacement was delivered and installed seamlessly — all at no additional cost. That is what I call exceptional customer service and true customer commitment from a luxury brand.

Winston is an exceptional technician who consistently delivers top-quality work. He has so much knowledge and experience that you feel like you have a great product. Thanks, Winston!!

I have three Fisher Paykel appliances; a drawer dishwasher, side-by-side refrigerator freezer and a "duel energy" (both gas and electric) professional series range. I absolutely love the appearance and the performance of each of them - when they are working! I've had them for just over three years and the range has required service twice and the dishwasher once. Now the range is down again and upon contact Fisher Paykel for an appointment, they informed me that they "do not have a authorized service contractor" in my area. Great product just lousy service! If I were a commercial business that depended on these products I would NOT recommend them for the lack of serviceability only.

Purchased a F & P Quad fridge. Absolutely love how it looks and functions. When it came time to replace the first water filter I used the "Smart HQ" app that connects via WiFi to manage the controls on the fridge. There is an option to subscribe to Water filters automatically being shipped every 6 months and the upside of doing this is a 10% savings. I signed up for this feature and entered my credit card information. The application stated payment was received and I should look for an email confirmation. I never received an email confirmation and went back into the "Smart HQ" application and it stated my request was in draft mode and it was asking for my payment information a second time. Like a total fool, I entered my credit card information a second time without checking with my bank.

We purchased the Dual Fuel 48" range with Griddle in 2022 and it has broken down and been unusable on 3 separate occasions for weeks at a time. We replaced the board 2 years ago to the tune of $1000 and it already needs to be replaced again. After contacting Fisher Paykel multiple times, they do nothing to stand by their product, and will not even send us a new board even though we have had this same problem multiple times. I will have to again spend $1200 to replace the board in order to have a usable oven. I do not expect to have these kinds of problems after spending over 10k on an appliance.

We purchased a Fisher & Paykel double drawer dishwasher in November 2021. While the product initially performed well, we have experienced ongoing and unresolved issues with the A3 error code, which prevents the unit from draining. Currently, this same issue has been serviced and “repaired” three times under one warranty claim using the same diagnosis and parts. Each time, the problem has returned shortly after use. We are now entering a fourth service visit after nearly two months of repeated failures.

I purchased the Fisher & Paykel Double Drawer Dishwasher (DD24DI9N) expecting premium performance based on the price and reputation. Unfortunately, this has been one of the most disappointing appliance purchases I’ve ever made. The cleaning performance is simply poor. I’ve tried high-end detergents, different wash cycles, carefully arranging dishes, and thoroughly removing excess soil before loading. It does not matter, dishes still come out with residue and often need to be rewashed. A dishwasher should save time, not double your workload. For the price of this unit, that’s unacceptable.

Purchased a stovetop on November 10, 2025. Only one of the 5 burners works as intended. We were constantly told that the heat could not be adjusted on 4 of the burners, in other words, the heat could not be lowered or turned up. After many calls to the company, they finally sent out a repair person that told us the same thing. I wrote to the company and finally, they sent out someone who inspected the stovetop and knew right away that it was not working as intended because it had been installed with the incorrect equipment. It has been over 3 months, and we are still waiting on a repair person to return. Definitely offended that the company had so little respect for our complaint and was stupid enough to accept their explanation that the stovetop worked as designed, with burner that could not be adjusted!

I designed my new kitchen around a single drawer Fisher Paykel dishwasher. A big mistake! The dishwasher does not clean even though I pretty much clean them before loading. I thought I was purchasing a top of the line product. I remodeled my 75 year old kitchen mainly because I didn’t have a dishwasher. I still don’t have one. Very frustrating! Do not buy their products.

I bought a Fisher Paykel refrigerator after learning of the 10% rebate offer. I went to their site, then to the page that had info about the rebates; I looked at the two on offer, one was for 20% if you bought multiple products, the other was for 10% if you bought an individual product. That was the one I was interested in. On the right was a link that led you to which products were eligible. I clicked on the link - it said that all products were eligible other than filters and parts. I bought the refrigerator, and filled out the form for the rebate. They took a lot of time to get back to me - when they did, they showed me a passage (that the link conveniently passed by) that said my item wasn't part of the promotion. This was deliberately misleading. This company is dishonest, and I want my rebate. I'm leaving reviews about this experience everywhere I can.