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Quite a few things can go wrong with GE refrigerators and, as the complaints in this section show, getting problems fixed is anything but easy.
A few recent complaints ...
David of Franklin TN (01/04/09)
This is a Stainless Steel side by side GE refridgerator. there is ice and water service in the front of the freezer door. The water constantly freezes up and will not work. I have to use a hair dryer to thaw out the line to use the water dispenser. This refridgerator cost over $1,000.00 and is a piece of junk. I called GE complaint Dept. and they told me they had never had any other complaints for this problem. They offered to come out just to look at it at my expense.
Through chat sites on the internet I know for a fact that there are over 100 other people that have the same problem with this model refridgerator and all say that GE is ignoring the problem. I complained to the store where this was purchased and they said I needed to contact GE myself. That went nowhere.Is there no protection from dishonest manufacturers like GE that will not stand behind their product? I have to use the hair dryer every other day for about 10 minutes if I want to use the water dispenser. Then it freezes up again.
I am out over a thousand dollars for a refridgerator that will not work as designed. I cannot use it and wouldn't sell something that will not work. I guess I have more ethics than GE. Needless to say I will never buy another GE appliance and have already shared my experience with as many others as possible. I was even in a store and saw someone looking at a GE refridgerator. I told them my story and informed that GE would not stand behind their falty design and recommended they not purchase one.
B of Cincinnati OH (01/03/09)
GE Profile refrigerator: The ice maker drops plastic. Parts of the rotating blade which pushes the chopped ice forward have broken off and we have found them at the bottom of our glass on various occasions.
After talking to a service rep at the GE answer center, I learned that this is an on-going problem, which GE does not cover. The rep gave me a part number which I ordered, but when it arrived, it was a metal auger, not the plastic piece I needed. I now need to return the auger, and order the correct piece, thereby spending more time, and more money in shipping charges. In addition, we are left to replace the broken part ourselves and the ice maker is not a simple machine to disassemble.
Jennifer of Chicago IL (12/30/08)
Our GE side-by-side model GSS22S has been broken twice within four years. The cooling system does not work. I also heard my friends also have the same experience. But I know that I will not call GE service again since it charges $85 for a home call. On the top this fee, GE service charges $90 labor fee for replacing the mother broad. The mother board is charged by 50% more then other competative.
Bart of Hudson FL (12/29/08)
When I purchased my new home from Lennar, the appliances were part of the package. Specifically, we got a new GE Refrigerator, model GSS22JETAWW, serial number HL229007. That was October, 2006. Recently, we discovered the unit was not working but had purchased an extended homeowners policy. They sent out a service technician and he said it was a sealed system problem and we would need a factory technician to check this out because they do not service sealed systems-$50 for the service call.
The GE tech arrived and confirmed the problem and said the repair would cost $800, but the service call was another $79.95. The part that apparently failed and the GE tech went right to was a copper line in the rear of the unit. It had oil leaking from the unit. Because of the new type of refigerant used, when this line leaks it contaminates the compressor and the evaporator. The GE tech said the copper line had numerous holes in the line. The unit is right at two years old. The technician knew right where to go look. A two year old copper line failed, or I feel was either under designed or too cheap to provide years of service and was designed to fail in a short period.
I have had to purchase a new refrigerator. It is not a GE, nor will I EVER purchase another GE product-I would rather do without before I spend my money on designed obsolescents. In my neighborhood of 74 homes, I know of two other units that have also failed. That's a failure rate for the same unit of 4.05%; all occurring at approximately the same age of about two years.
A friend is a service tech for another company and he says these units are known for poor quality. However, GE denies any knowledge of problems with these units and will do nothing about their design flaws. At the very least, I feel I should be paid for the replacement unit which cost $1164 by either Lennar or GE. Poor quality and judgement should not excuse the builder or the manufacturer of their responsibility to the consumer.
New refrigerator $1164, two service calls $130, some lost food - approximately $100.
Evelyn of New Smyrna Beach FL (12/27/08)
In July 2005, we paid our builder an upgrade fee to put in a larger capacity refrigerator. GE Profile Artica #PSS27SG. When problems started, I contacted Ge through their 800 number. Their response and attitude is essentially, you bought it, you're stuck with it and don't bother us because we could care less. Unfortunately, Ge seems to be the only manufacturer that makes a capacity of 27 cu. ft. or above, unless, of course, you can afford to tear out your cabinets and counters and install a built in.
When the refriferator was about six months old, it required a new $300 ice maker. Six weeks ago, the ice dispenser quit dispensing water and ice even though the ice maker was still working. Repairman replaced dispenser panel for $200+. A week later, it quit again. Repairman then replaced the main power board. We had a whole month with all working well, but now it had quit again. My repairman said the power board has had about 30 revisions on it. These two replacement parts do have one year warranties on them, but I'm still out the service calls. My problem is not as bad as many of the others on your site, but what bad thing will happen next? GE should be so very, very ashamed of themselves.
Larry of Brookville OH (12/23/08)
Bought a GE Profile French Door Refrigerator (Model PFS22SBSBSS) for $1,800 in September 2006. In October 2007 the inside latch on the right door broke off. Called GE service and was informed the latch could not be replaced by itself. Only way to fix it was to buy a new door at a cost of $350 plus the cost of labor. After complaining to GE, they agreed to fix it under the 1 year warranty even though it was out of warranty by one month.
In December 2008, the inside latch on the left door broke off. E-mailed them and told them there was a design flaw with this refrigerator. The hinge is nothing but a thin piece of plastic that holds the latch. It should have been made of metal. Told GE it was absurd to spend $350 for a new door plus labor costs just because a part that probably only costs less than $5 failed. GE responded and said they would give me a discount on a new door. Told them I would not spend a penny because it would only be a matter of time before one of the hinges would break again. Told them I would never buy GE appliances again.
The repair technician that came out in October 2006 told me this was a common problem with these French Door refrigerators and that the latch was not really necessary - it was only there to keep the door from popping open. When I asked him why GE would use cheap plastic instead of metal he told me to look inside the door at the label and look to see where the refrigerator was made. That would explain everything.
When I looked it said the refrigerator was made in Mexico. He told me that since GE switched manufacturing to Korea and Mexico, the quality as went down hill. Like everyone else here, I will never again buy GE appliances. I thought buying the GE Profile line (also bought a GE Profile range and microwave) at the same time) I was buying a top quality product.
Chris of Vail AZ (12/22/08)
We have a side by side GE Refrigerator model #PSS26 that we bought in 2003. In 2005, we started noticing small pieces of white plastic in our water and ice and I actually swallowed a larger piece of plastic. Upon taking out the bin, we noticed the plastic in the back of the auger/bucket assembly had broken off and was causing the problem. The refrigerator was not under warranty and I had to order a new bucket/auger for $120. The problem occured again in 2007 and I had to order the same part. As of writing this email in December 2008, we are again encountering the same issue and have had to order another replacement.
Besides being a costly nuisance, this has become a safety concern of ours. The plastic pieces that break off range from small to larger chunks and are sometimes frozen within the cubes themselves. I've seen other postings about this issue. GE really needs to change the design and start using stainless steel to replace the plastic part that continues to break. Additionally, I think GE should reimburse consumers who have had to replace this part.
If somebody becomes seriously injured by swallowing (or choking) on these plastic pieces, perhaps then GE will take notice and do something to rectify this issue.
I have now spent nearly $500 on replacing this part several times. Besides that, we have safety concerns over this issue and all of us have swallowed small pieces of plastic.
Kelly of Fairport NY (12/17/08)
I wish I would have found your website before I bought my GE fridge. I didn't have much a choice - our builder only used a GE distributor which now I am wondering if it's a distributor of bad GE products that reputable businesses would not sell. We have had this profile fridge (model #PSS26MGTDDBB) for 2 years however it started having problems in the first year. The doors would not seal properly and when the technicians came out (3 times) I was told that the door gets blocked by something - so it's my fault. NOTHING was blocking the door and when it closes it doesn't make that suction sound that other fridges I've owned make. They said that's just how they work! When I tried to contact customer service we were given the run around and when I said I wanted it replaced they basically laughed at us. My husband says it's always making weird noises and of course the tech said that that's normal! I swear I think they are trained to say that as an answer for everything. When the warranty extention came up it was way more than we could afford and now I know why - GE knows what crap they make and need to cover their repair costs so they charge exorbitant warranty costs. So now I have a new problem - a couple weeks ago the cooling system stopped working. We adjusted the temps and it eventually got back to normal. Yesterday it happened again. I called GE and they came out - turns out the fan wasn't working and the computer board needed to be replaced - at a cost of $280 which he said was a special deal. I said they should pay and they ended up paying for the part but I still had to pay for the labor. Well, the deal was no longer offered and the labor jumped to $180. (was 150 with the deal) I still don't know why the fan couldn't simply be replaced. I tried to argue but got nowhere. I needed it fixed because my food was being ruined. Items in my veggie compartment froze as well as the water line - so I could not get water dispensed either. Because the cold air was not circulating, it stayed down below where the water tank is as well as the veggie bin - so both froze up. Then I had the tech look at the doors again because they just don't seem to close tightly - of course the answer was...that is normal. This is such a poorly designed unit and after 2 years should be running fine. I tried arguing with GE to get my money back or a replacement but they offered a prorated model at a cost I couldn't believe - I could buy a much better non GE unit for less! And they won't refund my repair costs. I want to write to the CEO but he'd probably never see it and I can't seem to find the name of a VP of customer service. What can we all do? I'm sure this isn't the end of the problems.
We're in the same boat most people are in nowadays - struggling financially. We don't have the money for these repairs. And I saw that the CEO made almost 20 million last year. I'm sure his fridge works great - probably not a GE
Harry of Brunswick GA (12/16/08)
Bought a GSHF5KGXCCWW After going to Publix and filling the thing up, the next morning there was water in front of it. I thought it was the water dispenser because sometimes it would leak. It wasn't. I opened the door and the freezer section was thawed out. The back wall was covered with frost. I called Lowes and they gave me to GE where I had to slow the guy down to understand what he was saying. I was told no one could come for another day.
I own a Refrigeration and AC company. I was surprised to find out that the defrost function was on a motherboard in the back. Further research on this board revealed that this board was problematic in a large way. I have spoken with the Lowes manager. She was nice about it and offered to bring me another one and I declined. I have decided to buy a Samsung from there.
Heather of Breaux Bridge LA (12/15/08)
We purchased our home in May 2002 and received A GE Model #GSS20IEMBWW (side by side refrigerator) included for an extra price. Within 6 months we had to have the refrigerator serviced. The ice maker has never fully worked correctly, the trays in the refrigerator for the vegetables have never cooled properly and it has a constant hum that I hear even in the dead of sleep. The control board had to be replaced also with the fan. I was told on that first repair that a control board almost NEVER goes out on a refrigerator. It had to be fixed about 3 months after that, again. It was pretty apparent we are dealing with a lemon. I called GE and complained and they stated that basically it was their policy to fix the unit until it was unfixable. And they would replace any spoiled food. We pretty much put up with the unit all these years and it's getting to the point that I am having to repair it just about yearly it seems. My milk is once again spoiled and my refrigerator is not cooling. The control board has been replaced twice, luckily both times under a warranty. But the fan also went out again and I had to pay for that. I am tired of having it fixed and want a new refrigerator. But something inside of me feels like I should not have to buy a new refrigerator after only 6 years. You used to be able to keep these types of appliances for 20+ years. I have other brand appliances in the house and NEVER had as much problems as I have with this GE product. I think the fan is out again so I guess I will be replacing it, yet again. Maybe we will get lucky and it is the control board again. But I still have to pay $70+ in service call fees.
Because of this refrigerator I have had to waste my time and money on repairs, replacing spoiled food. And it usually happens right after I do my weekly shopping. Last time the appliance broke was over the Thanksgiving holiday of 2007. I had to go all Thanksgiving week without a properly functioning appliance. And that is fun when you have to prepare a meal. I have also dealt with the stress and anxiety of waiting over 15 business days for a part. So 15+ days without a refrigerator and living out of an ice chest.
Chris of Sachse TX (12/12/08)
I bought a $2200 GE Profile Refrigerater about 3 years ago. This fridge is JUNK. It constantly whines and makes noise. My mom bought one just like it and hers is always whining too, but hers won't even make ice. GE didn't do anything about it. Now my built in GE microwave just quits for no reason and it is only 2 years old. Everyone told me to buy GE and Bosch and that Frigidaire was junk. I have had service people out for my Bosch washer and dryer THREE times, and none of my GE stuff works. All my Frigidaire stuff works. GE IS JUNK, I'LL NEVER BUY ANOTHER ONE.
Well since I can't spend $2200 on a new fridge, I just live with the whining for now, but eventually I am sure that I will have to get a new one. I will be out $300 for the microwave and new installation for sure.
Marites of Farmington MN (12/09/08)
The water disperser is leaking, the water dispenser is rusting. when I purschase the product I am not happy becuase it has so many malfunctions but the GE service people are very good in manipulating consumers. The water leak and they told me it is the plumber who did the installation but I found out with all the complaint about this GE ref, it is their problem. The law of attraction is, what you think is what you got.
I come forward so that exposing thier manipulative behavior and products and services that is garbage and not worthy of any of our hard earned dollars is very important messages for the public. It damages my floor and it is leaking from the second floor to the basement. What a way to earn money from this crook company! I want them to haul this garbage in my house! Please help me.
Merlyn of Warwick RI (12/08/08)
Bought GE Profile French Door Refrigerator from Sears in March of 2006.Spent more thasn I could afford because of space restrictions. Last fridge lasted 35 years. The temperature panel (motherboard) never worked but I put up with it. Now the fan died. ASll my food is ruined. It's taking 2 0r 3 days to get parts. When I looked on the computer I found tons of complaints regarding GE and it's refrigerators. I cannot believe GE does not stand behind their product.
It is costing us $314 to make the repairs. We are retirees living on a fixed income and can ill afford these repairs especially after 2 1/2 years. Am I to pay for more repairs in another two years?
Randy of Spring TX (12/06/08)
I purchased a new GE refrigator in 04, I have had problems with the water and ice dispenser leaking down the front of the door. The door is rusting out from under the dispenser down the front it is unsightly and ridiculas that this is happening. It is a side by side model #GSS25JFPDWW serial #HG222039 made in luisville KY 40225
Rebecca of Ny NY (12/03/08)
My side by side refrigerator (model GSS22SGMD BS) has recurring problems with the ice/water dispenser as well as the heating-cooling system. I have had the problems repaired three times at my expense. The technician each time indicated that this model seems to have a defect associated with the cooling system. GE would only agree to cover the repair costs if it is deemed excessive, which they view as requiring repairs 4 times in a 12 month period. However, their database seems to be suspect, as some representatives were able to find evidence of my service dates while others were unable to, making it difficult to verify.
I filed a complaint with Mrs. A, who contrary to other representatives, noted that no labor costs are ever covered by GE, regardless of the frequency of needed repair. The cost of the defect is thus borne by the consumer. Given the extensive complaints, a recall on this model seems warranted.
Jim of Gilbert AZ (12/02/08)
On my GE Profile refrigerator the ice and water dispenser quit operating. Being quite handy I discovered that the motherboard power supply was not putting out enough voltage to operate all of the devices necessary for proper operation. A simple Google search confirmed this issue is common with THOUSANDS of units. Some are covered but mine was not, even thought the problem is IDENTICAL. GE would not cover my service changes, therefore I will never again buy another GE product.
My cost to repair this $2,200 dollar appliance after 2.75 years of operation: $175.00, lots of water and ice, (1) one screaming wife, (1) unhappy Thanksgiving!
Carlos of Glenn Heights TX (12/02/08)
We only had the side by side refrigerator Model # GSS25MSSESS for only 2 1/2 years and it started with the filter, then the constant ticking noise and then the ice/water dispenser went out, then the refrigerator goes out and we had hundreds of food after Thanksgiving.
Chris of Cypress TX (12/01/08)
I bought a brand new house w/ all G.E. appliances in it. Within the first 6 months we had to have a service guy come out from G.E. b/c the refrigerator - freezer makes this noise like its grinding inside of it. At times it gets very irritating. The service tech said that it was b/c of the way the food is stacked in the freezer or how much or less is in there. Its been a yr since then and the noise is still there and it doesnt matter if the freezer is empty or full the grinding noise is still there. Also my neighbors on the other street have the same fridge and same problem w/ theirs.
Robert of Glendora CA (12/01/08)
We regretfully purchased our appliances when we remodeled our kitchen 3 years ago. ALLLLL of our GE appliances are either dying, dead, or getting ready to crash. Our stove is falling apart (the stainless cover on the oven) and every time I cook, I walk away with a massive scratch near my ankle which makes me want to kick the stove! Our fridge, which we nicknamed Dino for it's noises and constant humming is ready to go to Fridge Heaven. Our dishwasher which we have used 5 times is garbage and our microwave had to be replaced (it suddenly stopped working one day).
We have been purchasing Whirlpool products since then (We are hopeful that we'll have better luck) and will NEVER purchase another GE product again. Honestly, I think all appliances and technology is made with a lifespan (keeps us going back to the stores and throwing away our money-someone's gotta pay for the CEO's jet and private island).
Tianzhen of Walnut Creek CA (11/30/08)
We purchased a GE side-by-side refrigerator from Home Depot in December 2005. Now the refrigerator failed in less than 3 years! The service technician told us need to replace the mother board for a total of $212 and no warranty for it to work beyond 30 days! After googling the internet, I found this has been a COMMON problem for GE refrigerators! I should google research before wasting money on GE junk! Shame on GE, and no more GE forever. GE should be stopped from selling appliances! Angry GE customer
Nancy of Indianapolis IN (11/30/08)
We purchased a new home in April 2005. Now, just 2 1/2 yrs later, we are experiencing problems with our GE French door refrigerator Model PDF22MIS/SIS. The refrigerator and freezer cooling is erratic and frequently the display of temperature was not appearing. I was hearing clicking so when the frig was registering at 56 degrees, I called for service. Of course, the warranty is up and it will cost $250 to repair the computer but I only hope that this is the solution.
I have my doubts. And as to the lack of quality of GE products, I can only say that I will NEVER again purchase a GE product. Sad to say our whole house is comprised of GE products in the kitchen as well as Laundry room. This is is disgrace to have to repair something after such a short period of time. They should hang their heads in shame!
Of course, this occurred on Thanksgiving weekend and since a part has to be ordered it will take another week to hopefully solve the problem Not to mention that the door latch has been broken for about 6 months...just a junky piece of plastic!
Jack of Exton PA (11/29/08)
Have owned the 25.9 cu/ft model for about 6 years. In the summer it always strained to keep food cool - I later found out that Florida residents may be seeking a class action against GE because they were unable to keep food safe. Well 6 years later it broken (appears to be the Defrosting heater/thermostat. Amazing how my mother's frig still works after 30 years and we're on our third frig in 14 years.
Consumer confidence isn't just about the willingness to spend money its about a complete lack of faith in today's products.
June of East Patchogue NY (11/26/08)
Purchased a new home in 2001. All GE appliances. After 2 years the diswasher had a recall. After two years my stove stopped working and was replaced. After one year my fridge had numerous moisture repairs and I eventually received a small amount of money to purchase a new fridge. I chose to upgrade and spent over $900 for a new fridge. Today, November 26th I am experiencing cooling problems with my new fridge. This being Thanksgiving week I had a packed fridge and have had to throw out a major amount of food. The repair man came yesterday and put a control board in. Today my fridge is still cooling and heating up erractly. GE is coming back on Tuesday. I am totally disgusted with GE. Their appliances are throw away at this point. This company should be ashamed of themselves. I wonder about American Companies living up to the standards we demand... The internet is filled with complaints about GE Profile fridge products... I am not in the habit of spending good money for the top of the line GE products and having them last for 1-2 years...This is unacceptable to me. I want this deceitful operation stopped. Why is GE still allowed to sell their defective products and take advantage of consumers so badly? This is a travesty and should be stopped.
Shannon of Minden LA (11/24/08)
I purchased a full line of GE Profile products 3 years ago and had them installed approximately 6 months later. The refrigerator is an Arctica, model #PSS26SGRESS.
So far we have had the following problems with our refrigerator:
Leakage from ice maker left water marks on door, door had to be replaced.
Bottom drawer glide in refrigerator broke off, had to send a new one.
Ice bin in freezer had to be replaced as it didn't work.
Refrigerator door became unadjusted and would not close properly. This was fixed but is now doing the same thing again so I have yet another service call scheduled to fix that.
Ice and water dispenser stopped working. I believe they had to replace some sort of mother board.
I, like the other posters here, will NEVER buy another GE product again.
Some of these service calls took several times to complete. We waited for back ordered parts sometimes for weeks. My refrigerator is not my main concern in life. I need for it to work as I have a business to run and don't have time to be on the phone scheduling service calls or waiting around for service men. The frustration and stress is ridiculous.
Mahmoud of Cairo, Egypt (11/22/08)
My problem about General Electric Ref side by side - 110 v. I fixed a transformer as Egypt is 220 v 50Hz
It's quite old ref and after 12 years the compressor was burned and I changed 2 times with 2 years interval.
the GE representative is not able to decide why the compressors were damaged ?
Thomas of Saint Joseph MO (11/21/08)
I'm writing pretaining to a fire inside my GE Profile side by side Fridge. This happened year one of ownership. Warranty covered the bare wire that went to the defroster plates. This was a factory flaw in design. I asked the repair me if he was going to cover all of the bare wires showing. His reply was (I only repair what the factory tells me to.) GE did not cover the smoke damage to the fridge or the home. It was a too bad, too sad response from GE. Now here I am again with a front panel blinking a warning that something is wrong with the defrost cycle of the unit. I receive a electrical shock every time when getting water from the door. It smells of burnt wires again, and I fear my home will burn down.
The fridge works, but the lights inside it blink, and the shock when touching it is a horror. I use a towel and rubber gloves to get in and out of it. What do you do? It was a problem from the first year, half assed covered by GE. Now it's well out of warranty and has the same problem. I was told by GE service department that I should be happy that I had a fridge last 12 years. I'd like to sue them for the horrible shocks I received. I'm disabled and on Social Security Disability. Can Not afford a new fridge.
Electrical shocks to me personally. Constant smell of burnt wires in all the ice made, and all food that is not sealed air tight.
Mary of Edison NJ (11/19/08)
I have a GE Profile Refrigerator purchased in 2002, bottom freezer, after 3 years the electronic panel to tell you the temp inside freezer & refrigerator stopped working and would work when it wanted to, now it has made clicking sounds and has stopped cooling the entire refrigerator & freezer, also the tracks that hold the shelves are plastci and break, so therefore my drawers sit on the bottom of the frig cause that can't handle any kind of weight you put into the drawers
I had also problems with the bottm freezer door always binding and not sutting right and this would cause the frozen food to defrost. I was not going to have this garbage repaired, so I had to go out and buy another refrigerator
I did not want to throw money into something I used to have faith in a company with the name GE. I had to purchase a new frig that cost me money I did not have to spend but knew it would cost more to fix a unit that was made in Mexico, that is the problem nothing is made in America anymore
Carolyn of Encinitas CA (11/19/08)
Purchased new GE Profile side-by-side PSH 25M SSa SV refrigerator, installed 8/2005. In-door ice/water unit began dripping down the outside front of the stainless steel door 8/08. Repairman charged $99.95 to replace a solenoid (he did not have the part with him and had to schedule a second visit to bring it, even though I had discussed the problem carefully with the scheduler). The unit continued dripping. Same repair person returned and replaced a rubber gasket. Problem continued. Repairman said the dripping was ...normal, because it has been so hot lately.
Now the ice maker is actively dripping inside the freezer, leaving a layer of ice, fresh water and clumped cubes in the ice tray. The stainless steel front is permanently etched by the water. I really don't believe the guy knows what he is doing - I am sure this is the same problem, only worse. This was an expensive machine. I am 58, have had three similar refrigerators (not GE) and have never had problems. I see by the complaint page that this has been a big issue lately - time for a class action suit!
I have not yet called for repair. I don't really want to pay the same guy another $99.95 plus the expensive parts he will say I need to try to fix a machine that now looks bad. I may just buy a new - not GE - refrigerator!
Susan of Houston TX (11/17/08)
Purchased a GE Profile French Door refrigerator, after less than a year had to replace fan. Now a little over two years after purchase the light on the display for temperature and other info is not lighting up, was flashing but now doesn't light up at all. Temps in fridge and freezer seem fine. After reading the other complaints, I am wondering whether to call in a repair man for fear of making it worse.
Cynthia of Peabody MA (11/17/08)
We have a GE stainless steel fridge (model GSH22SGRE SS) that is now three years old. It's been making a humming noise on and off for about a year now. However, this weekend, it stopped working altogether and is projecting a repeated incessant clicking sound from the bottom. Come to find out, its the compressor! And it will no doubt cost as much to fix it as buy a new one. I'm convinced havng read all these posts that GE appliances are a piece of garbage. We paid over nearly 1300 on sale for this barely three years ago, and that seems to be the life span of these junk appliances now a days. The fridge we had before was 15 years old, and never had a problem, and now Im regretting upgrading to a stainless but worthless model. GE customer service is worthless, as others have already contended. This is my third GE appliance to have a problem in 2-3 years. All were purchased at the same time for the remodel. First to go was the dishwasher withing a year; luckily that was under warranty at the time. Then the second year, the GE monogram compactor died (failed to compact a little after 2 years into owning it). And now the fridge! GE needs to have a class action lawsuit instigated against it so that it will take a little more ownership over its products. They must be well aware of their lemons by now, but fail to do anything about quality. All they care about is increasing profit margins at the expense of their customers who are left with broken appliances, costly repair bills, and the ened to repurchase items less than 3 years later.
Robert of Heathrow FL (11/16/08)
We purchased a G E Profile side by side refrigerator/freezer in 2005. Replaced icemaker in 2005(under warranty). Replaced motherboard in 2006(under warranty). Three drawers or bins cracked in 2007. We paid for the first one. When two more drawers or bins cracked we complained to G E and they replaced these two at their expense. Now in 2008, one drawer and 2 bins in the door have cracked and G E says that is our problem and they have found no defects in these parts. When G E replaced the two parts at their expense the man we talked to in replacement parts said they were having problems with these plastic bins and drawers.
These bins and drawers are over $100.00 apiece. This refrigerator was assembled in Mexico. There is definitely a quality control issue with this refrigerator and we can' afford to replace the drawers and bins every two years. I am 64 and my wife is 58 and there are no children in our home. I and my wife have had multiple refrigerators in our married and single lives and have never experienced anything like this. G E is stonewalling and we would be interested in any knowledge from others of similar problems.
Rob of Huntington Beach CA (11/12/08)
I bought a GE Profile refrigerator just about 3 years ago. Over the past week it has been making a noise, such as if a switch was turning on and off. Eventually, it would not stay cold. We made a service call and had a repairman come out ($65 cost) and the final assessment was the following: Compressor was bad, needed new filter and copper tubes, nitrogen, start relay and capacitor need to be replaced and frion! WHAT!!!!!!!! 3 years old and all of this needed to be replaced. Oh... AND, it will cost me $1026.34 + tax to fix it. The refrigerator only cost $850 or so dollars. Never again will I purchase a GE appliance of any kind.
Several hundreds dollars of food went bad. No place to put such items as dairy, meats, certain fruits or vegetables for my children. Therefore, in very tough economic times, I am forced to either fix this piece of s*@%, or purchase another.
Clarke of Carbondale CO (11/12/08)
I own a side by side Monogram, about 12 years old. The compressor is noisy and needs relacing. I have the parts but have a revolving door problem. When I call to get a repair person, repair people don't like to service GE because warranties aren't always honored. Independent repair people won't service this area and GE repair people won't service this area. I'm rural but only 45 minutes from Aspen, Colorado. I bet they have a few GE appliances there.
I could eventaully have a broken refrigerator without repair. Replacement cost is over $7000.
Jim of Tucson AZ (11/06/08)
In July of 2005 we purchased a GE GSS25 Refrigerator. Since then we have had the icemaker replaced, we have had plugs and one motherboard replaced, and we have even had a door replaced. This is a LEMON! The ice clumps up, the freezer does not cool, it clunks and whines, and is without a doubt the WORST appliance I have ever owned. STAY AWAY FROM GE!
Brenda of Alcoa TN (11/06/08)
I was away from my home for about 3 hours. Upon returning, I found the water dispenser, which is located in the freezer outside door, was running like a fountain. The flow was so strong it was hitting my island cabinet and running down it's side. There was a pool of water in front of the refrigerator as well as running into my hallway and into my dining room. My floors are all hardwood.
The floors are all ruined and swollen from the water and the water is visible from underneath our house. Our cabinets may be set on top of damaged floors and may have to be removed to replace floors. We have granite countertops and nice painted and glazed cabinets. We have a large area of floorspace that will have to be replaced as well as trying to match the wood and color.
I feel that GE bears some responsibility because of the part of the GE Monogram refrigerator that failed to close. The technician said himself that it was real unusual. The service specialist that made my repair appointment said we are not covered for any damages because we did not purchase an extended warranty. The refrigerator was expensive and purchased in October of 2004.
Diane of West Islip NY (11/02/08)
refig. model # GSH25JFRF after approx. 3 years is not working. Stopped dispencing water then quit making ice then just was not cold. there is a loud clicking noise coming from the mother board.also a line of rust dripping from the area where ice and water are dispensed.
All the food in the freezer and fridge had to be thrown out and now I have no fridge and the repair man I called did not call me back after I described the problem. Its like he did not want to try to fix it. That is what brought me to the computer.
Susan of La Mirada CA (10/30/08)
I purchased a GE monogram series 48 side by side built-in refrigerator in 1999. By 2005 I began to have reaccuring cooling/ice maker/
drain issues with the unit. I purchased a maintenance contract in January 2006 from Sears for service. I continued through 2006 with reoccuring problems and purchased a second year maintenance contract with Sears for my continuing problems. I called 2 weeks ago for a service(same problems), refrigerator is not cooling (food molding), ice maker freezing up. Service man from Sears arrived (his 6th visit with my appliance, 9 total with Sears in 1-1/2 years)when he arrived, he informed me that Sears will buy me a new refrigerator to replace. They have already spent much too much time, labor and parts and are unable to solve this unit's problems. I am convinced that I have a LEMON.
Problem is, the most inexpensive 48 side by side that Sears carries is a Kenmore and sells for $6,299.00. I have not received word yet from Sears as to how much $$ they will cover but I am sure it will not cover replacement of my refrigerator 100%. I will be lucky if they give me half of that. I would love for GE to cover some of this $$ problem, as the problem began with their most faulty designs. I will never even consider another GE product. What a shame!!!!
I am a divorced mother of 2 looking at replacing a very expensive refrigerator that should have lasted me 20 years. This beast has given me only 7-8 years.
Molly of Redlands CA (10/27/08)
I bought a beautiful stainless side by side GE in June of 2005. I have never had a problem with it not cooling, making noise, etc. I have loved my GE refrigerator. Until this morning. When it burst into flames.
I don't know how much this will cost me. I have spoken with several people at the Home Depot and at GE, and have no clear answer. I suspect I will be purchasing a new refrigerator. A new refrigerator that will not be made by GE.
Robert of Summerville SC (10/22/08)
This is what I told the GE service people both on the telephone and Contact Us on their web site Voicing a concern about an appliance or an experience with GE Side by Side Mod # PSS26NSTDSS: CUP Drive from Ice Dispenser Broke and move its way through the ice in to a glass of water. I drank the water and discovered a piece of the cup drive in my mouth and glass. To me this should be flagged as a SAFETY/Choking Hazard and or a safety recall. This defective engineered item (WR17X11459) may some day kill someone.
Customer Relations gave me a discount on a replacement part. Told me my complaint was documented. But it's up to the government to issue a recall.
To me this should be flagged as a SAFETY/Choking Hazard and or a safety recall. This defective engineered item (WR17X11459) may some day kill someone.
Dr. of Punta Gorda FL (10/22/08)
Bought a new GE French Door refrigerator with wate and ice in the door. The ice in the icemaker compartement keeps melting and clumping together resulting in the icemaker auger jamming and water dripping down the chute from the melted ice onto the floor. Every few days to a week you have to open the ice maker to remove the big clump of frozen together ice cubes you will get the prolem above. A technician from GE came out and said it was the control board and ordered one. A week later he came back and installed it.
A few weeks later the same problem is back. The same technician came out again today and asked me why I didn't keep the big clump of ice in the icemaker for him to see. I told him it was exactly the same as last time. Apparently he reported in to GE and said he found no problem and left without doing anything. I called the executive office and they were not helpful either. aying another service call would have to be made and not to throw out the ice and have them see the water dripping onto (and damaaging) the hardwood floor.
My feeling is that it is the design of the ice making systemm and its physical location that is the problem. Not enough cold air from the freezer gets into the ice compartment which happens to be in the refrigerator comparment that is kept warmer than what is required to keep water frozen. In a side by side the ice maker is in the freezer and you won't get that problem.
Paid money for a refrigerator that is not doing what it is supposed to. Still not fixed.
Allison of San Diego CA (10/21/08)
I purchased condominium in September of 2002. I purchased this unit new with all new high-end (I was told by Bosa) GE appliances and central forced air-conditioning and heat. I have taken immaculate care of my condominium for both myself and my very exclusive tenants, yet there have been numerous problems in the past six years. These problems have been and continue to be very costly for me.
In 2006, the motor of my GE dryer needed to be replaced, which cost me approximately $500.00. In August of 2008, my tenant did not have hot water for over three weeks. I had to reimburse my tenant $200.00 for rent just so she wouldnt move out. In July of 2008, the electronic temperature controls on my GE refrigerator stopped working, so there is no way to set the freezer and refrigerator temperatures properly. The freezer is now running too warmly, so all of my tenants frozen food had to discarded. I will have to reimburse her of course.
My GE microwave oven works for now, yet it makes a very loud noise while it is in use. It sounds like it is about to break or blow up. Finally, the central forced air-conditioning and control panel in my unit are no longer working. My condominium is only six years old. It is very clear that I have been sold Lemon appliances and products with my condominium. I am requesting that Bosa and/or GE pay for all repairs needed at this time. I am also requesting that the cost of all past repairs be reimbursed as well.
Paul of Mobile AL (10/15/08)
Just over two years ago, we purchased a GE Profile (Model: PSC25MSTSS). In the past few months we have had several issues: 1. Cracked lining in the freezer (thin, straight line crack starting at the rear of the ice maker and has worked its way all the way to the front of the freezer) 2. Unit will not cool Before I continue, the service we have received has been excellent from the service personnel and they are always timely. However, the issues are still not resolved.
After nearly five service calls now, we still have a cracked liner and the unit is not cooling. They replaced the electronics and now are going to order another part that will cost nearly $80.00. On top of that, the service repair costs, etc. We are working with consumer relations now on getting a full replacement as their patch for the crack (Silicone) has been a fatal attempt. GE is known for quality, this is not a quality repair for a side-by-side that cost approx. $2,500+. I'm interested if anyone else is experiencing cracks.
By the way, for the second issue, the part is going to take 1 full week to get in...in the meantime we are supposed to use a hair-dryer to remove the ice off the defrost fans. GE = Quality? I'm not convinced and surely hope that GE steps up to their product better than our experience thus far.
Finally, we are more than welcome to do a 60%/40% cost split (GE = 40% of the cost) for a comprable product that I was informed costs nearly 3,000. I certainly would not go back to GE if they will not fix the manufacturer default cracked lining.
Economic Consequences: 1. $110.00 = Service Call 2. $150.00 = Service Call #2 3. $ 80.00 = Service Call #3 4. $ 80.00 = Part for Service Call #3 5. $100.00 = Estimated Food loss 6. $ 15.00 = Ice cost for cooler thus far Total Damage: $535.00 (Unit still not working!..What's next?)
Jack of San Bernardino CA (10/13/08)
On August 15th a GE Refrigerator that I had purchased the year before broke down. I contacted GE for service only to be told that the soonest that a repairman could get out to my house was a week. So after making the appointment we waited for the repairman. When the gentleman showed up we were told that the part was not covered and it would be over 300 dollars to repair. Needing a refrigerator we of course told him to order the part and waited patiently for it to arrive a week later.
When the part arrived the repairman returned only to find that they had sent the wrong part. We were told that the right part would be on it's way and so we waited another week. The day before the repairman was to return we received a call advising us that the part was on back order and now the part would not be available until October 2nd. October 2 came and went and still nothing.
I called GE today to find out the status of my service call only to be told that now the part was on back order until November. I asked to speak with the customer service department and told them of my problem when I was connected their response was that there was nothing that could be done because my warranty had expired. When I told them I felt they should replace the unit their only concession was they would pay half for a Comparable replacement.
This refrigerator is less than 2 years old and cost in excess of $1500 yet it has lasted less than my previous refrigerator that was still working after 4 years had purchased used for $200. I have been unable to store food or medication within my home due to lack of a refrigerator. This has resulted in my family having to shop and eat day to day, many more trips to the market, eating out more often or not at all due to our inability to store food. This has cost us in excess of $200 to $300 more a month in food costs. This does not even cover the cost of the future repair or replacement of the refrigerator.
Bill of Lewes DE (10/09/08)
We are a contractor. We purchased and installed a new GE Monogram Bar Refrigerator Module in April 08 on an extensive remodel project. Our customer has been living in the home for four months and the refrigerator has not worked since installed. There have been six service calls, four by a certified GE technician. GE Warranty stated that failure to repair the unit after three service calls, the unit could be deemed unserviceable and recommended for replacement.
GE is now replacing parts a second time and no one will recommend replacement. Our customer wants the unit removed and is holding our final payment until the issue is resolved. GE Service becomes arrogant and uncooperative when pressed for resolution. The service men however are friendly and cooperative but appear to have no authority to get the unit replaced. We will never spec another GE product in our homes or remodels.
Our customer wants the unit removed and is holding our final payment until the issue is resolved. This represents a substantial payment and could result in us being stuck with a failed unit. More importantly, it taints our reputation which is built on quality, timely construction, scheduling, craftsmanship and service.
Marta of Fall City WA (10/07/08)
Requested service for my refrigerator per my GE service contract. They said the best they could do was 6 days from now. I contacted A & E Factory service which GE said they scheduled. They said they could do no better. Called GE back and asked if they could find another contractor. They have no other contractor for my area. 6 days later A & E called to say they would not be able to make their appointment.
They re-scheduled for one week later at the same time 8-noon. Did I actually PAY for this lack of service? I certainly won't again. In my 34 years of marriage GE was once my appliance company of choice. It will not be in the future.
Lost work? Who cares? Lost food? Who cares? Inconvenience? Who Cares? Certainly not GE or A & E Factory Service!
Aaron of Ft. Myers FL (10/02/08)
I have a new refrigerator that has not made ice since I got the unit. I have had three service calls to fix this problem, and it still is not making ice. I had new parts put in that were cheaper than the origonal parts I purchased. I had an electric ice maker with lights and switches only to be replaced by a cheep plastic arm. I was told by the warrenty department that my part had been superseeded by the cheaper part. I called the parts department only to find out that I could purchase the part. I have had multiple managers promise they were going to return my call. Still I have'nt recieved one.
I just want to have my ice maker work, and to have thesame level of parts put into my machine. It blows my mind that such a large company is able to get away with such service. Not one person has given me the same information.
I have taken three days off of work for the service agent to come to my home and act like they were fixingmy machine. I have been buying ice to put in my machine for months now. I would make my own in plastic trays, but I have a family that needs the freezer space these trays would take up. I have spent at least 10 hours on the phone trying to get this issue resolved. I still do not have it working so more time and days off will soon follow
Julie of Mechanicsburg OH (10/01/08)
Our less than one year old stainless stee side by side, nearly $2000, refrigerator suddently died. I called for repair and the man came out, didn't even plug in the unit to check the issue. He took the information we gave him and decided to order a new computer board/relay panel. Luckily this is under full warranty for another 12 days (one year quickly approaching). When I asked how long he would then gaurantee the part and work, he told me only until the warranty expires (by the time it is installed), which will be about a week.
I called Customer Service and the woman I spoke to there informed me parts and work are covered for 5 years. I wanted something in writing. She sent me to Customer Relations, they told me nothing would be covered after the one year expires in 12 days. I asked what faith that is suppose to give me about the quality of the part or repair. All she would say is I'm sorry, we've fulfilled the terms of the warranty. I informed her I will never buy another GE product again. $2000 for a refrigerator that busts just short of a year, and there is no warranty or guarantee that the new part will last another year.
On top of this, the repairman couldn't wait long enough to offer to sell me an extended warranty- another four years for $99. What a scam! I'll be contacting the BBB and any other agency necessary if this part goes bad in a short amount of time.
We lost food initally and will not have use of the refrigerator for over a week, waiting for the part to come in. We have a medical need to have a refrigerator, so this is more than just inconvenient at this point.
William of Mountain View CA (09/29/08)
Less than 4 years old, both our refrigerator GSS25JSRE SS, and dishwasher PDW8280J01SS have always caused, and continue to cause problems for our family. Within a month, the dishwasher door hinge spring broke or came loose, the door only had to drop hard once to spring (tweak would be a better word) the hinges, so the door opens too far. Warranty covered it, but the door continues to open too far, creating an un-level platform for the lower rack to travel on. The rack constantly jumps off track, and now the plastic wheel axles are breaking from climbing over the bump as it rolls into the dishwasher cavity.
The refrigerator compressor whines now, and the water dispenser quit recently. Solenoid makes noise, Interior temp @ water hose coil is 41 degrees(via raytech infra red thermometer). Also the upper crisper tray track on right side always gave us problems, constantly jumping out and binding. This was the only issue that happened during warrany, my fault for not following up, but nothing is broken, just bad dimensions (bowed wall?) Also, Maybe not a GE issue, but the SS panels sure dent easy:-( Another dissatisfied/never again GE appliance owner
Economic damage is early replacement or extensive repairs eminent.
David of New Hope PA (09/23/08)
I have purchased (5) new GE products for a remodel I am doing. Two microwaves,one electric range, one refrigerator and one dishwasher. Due to some delays in construction the products sat in their original packaging so they were protected against damage. Installed one mircowave and a few weeks later it stopped working. Repair man came out for free repair due to product being under one year old, I believe the capacitor went. Very unusual I was told.
Dishwasher installed, leaked from door panel, again repair man came, took a while to find leak then asked me if there were any more parts. Answer was no. His answer was that it was missing parts from the inside door panel, that had to happen at factory. New parts ordered and were installed.
Refrigerator taken out of box that showed no damage, once outside the box discovered that the freezer door was dented. Called GE to see what they would do, and now being that (30) days have passed since I purchased the product they are not responsible for any damage. I pointed out my delays and that fact that the item was in their original packaging that showed no damage how was I to know that there would be a dent in the door. My answer from them was that I was to unwrap every item and inspect them for damage or missing items, I told them the repair man (GE) sent had a hard time finding the missing parts but I am suppose to find them.
The stove in not even going to be installed.
I am not happy with GE poducts at this point and my customer's are not happy.Customer is not going to eat the dented door, it will be me as GE says its not their problem and the delivery people are not at fault either for everything arrived in good order (appearence wise). I will say that I will NOT purchase or recommend GE products to anyone in the future.
Barbara of Pasadena TX (09/23/08)
My GE fridge was bought in 2001 and had a problem shortly after bought with moisture in the door, which cause problems with rusting the ice despenser on the door. GE replaced the from door of the fridge and then had a recall on that in 2005 or 2006 and gave me a new fridge however I am right back to square one and not able to despense ice from the door. Moisture has struck again. They did nothing to replace the problem.
Esa of Browns Summit NC (09/19/08)
We bought a GE fridge from Lowes. Found your website only after going through almost ALL of the nightmares that your other posters had gone through. What a RIP-OFF!!! And b/c the fridge is used to store food... it is a HEALTH ISSUE. Forget the money lost on the purchase, the parts and the labor... the time off of work... the food thrown away... Oh my God... So proud to be an American today. Just like some of the other posters mentioned, my parents boast of appliances that they owned for 20 and 30 years!!! These GE Appliances are the symbol of the New America... send the jobs to China, have them send back junk for our landfills, and have Jeffrey Immelt and the boys put the cash in their pockets. How disgusted am I??? Dropped a thousand dollars on fridge that lasted less than two years... but after reading the postings on this website, I consider myself lucky!! Thanks GE... You are the Beacon of the New America. I am just so disgusted. I have a family of four I am trying to feed, it would be nice if I didn't have to keep throwing out the food!
Sherry of Dallas TX (09/18/08)
I purchased this Refrigerator/ GSL25JFPH BS, HOME DEPOT in Dallas,TX 09/08/2004. The ice maker and refrigerator is not working. Need to know how to file complaint. Thanks
William of Las Vegas NV (09/18/08)
Model No. PSS26MGPBBB I was charged $149.95 for the replacement of defective Board ASM Main Domestic and the Morotr Evap DC. The service man Alex admitted that these parts were defective. I also found many other similar complaints on-line with these refrigerators making howling noises. I want a refund and to be compensated for my time.
I would not only like a refund but also $1,000 for my wasted time and aggrevation. This Profile Refrigerator is around 3-years old.
Theresa of New Rochelle NY (09/18/08)
In the seven years that I have owned my GE refrigerator, it has been repaired more than 10 times. Recently, I placed my 3rd call in less than 3 months for the same problem that I've had since I purchased it - the refrigerator portion stopped cooling. On the first 2 calls, technicans (always polite) have changed out parts and indicated that there wasn't anything else the could do. GE's Spoiled Food policy does not even come close to covering the cost of spoiled food.
In trying to escalate the problem on the phone to supervisors, I find that there is no one who can or will help resolve the problem. The cost of spoiled food payments, technician time, etc. has far exceeded the cost it would have been just to replace the unit, which is obviously a lemon.
I get nowhere. Now, I will wait 4 days for a service technician to come yet again, while I have to take time off from work to wait for the technician.
At no time in the future will I ever purchase a GE product. Their customer service policies are disgraceful and, at any opportunity, I will tell my story.
Somewhere along the way, I will save up the money, take my business elsewhere, and purchase another refrigerator.
The waste of time and money is deplorable. The inconvenience caused to me, GE's customer is unbelievable - it's a refrigerator for goodness sake! It has taken up my time, wasted my money and caused incredible aggrevation through the years.
And still, GE fails to step up and properly respond. And that's if you are lucky enough to get out of their automated phone hell to get a live person.
Hundreds and hundreds of dollars lost in spoiled food. Lost time at work to accomodate repair technicians 4-hour workday windows.
Roseann of Marietta GA (09/17/08)
I purchased a GE stainless refrigerator in 2003;GSL25JFPABS Model MF240276. After 6 months, the ice maker quit, (then subsequently, the water stopped servicing from the door) augering ice from the refrigerator door. We called, and were told the warranty was over and the house call would be $125.00. I fought this on and off for three more years and was finally told by a customer service person at GE that, you can't expect things to last forever. In 2007, we had another appliance repair company come out and replace the auger motor. It failed. We have replaced three auger motors and paid for numerous repair calls and since June, 2008's latest replacement, we again have a non-working icemaker.Additionally, there is a major softening of all freezer items during the defrosting phase and the ice becomes clumped as well as overproduces( does to cut off at full level). I am now concerned that this defrosting is responsible for many years of (documented)gastro-intestinal problems and excessive weight loss caused by improperly defrosted and refrozen foods.
Col. of Vienna VA (09/16/08)
On 10Sep08 I scheduled a service call for my GE Refrigerator under my Service Contract Number 233-1451504. The service call was confirmed via e-mail and telephone for 16Sep08 between 8:00AM and 12:00 PM. At 8:00 AM I called to confirm the service call and to ascertain if they could narrow down the service call time. They told me that the technician was scheduled between 8:00 AM and 12:00 PM but that they would let me know any changes.
I called again at 10:00 with same results. I called again at 12:15 PM and they had not idea where the technician was! Technician arrived at 12:48 PM in a very surly mood, changed the water valve and left at 1:12 PM. I did not ever bother to have him clean up the mess he made because I could see that he was annoyed.
I wasted 4 hours and 48 minutes of my time waiting for technician to arrive. I understand that often technicians meet unexpected problems and emergencies but that is no reason not to keep the customers involved. I spoke with Consumer Relations Department twice and both times I was left holding and finally gave up.
John of Foresthill MD (09/16/08)
On or about 6:00 am,Tuesday,September 2,2008,I discovered that the light/temp control fixture on the interior top of my model LFC256760TT refrigerator had overheated. It overheated to the extent that it burned the bulb sockets and adjacent enclosure and severely blistered the liner behind the heat shield. The door was closed when I made this discover and the temperature was at set-point.
I am an ISA Certified Instrument Technician for an engineering firm which enables me to pool technical resources. From the pool, a Sr. Electrical Engineer concluded that the fixture is thermally under-rated (at very least) or there is an intermittent wiring defect (at worst). An intermittent wiring defect is sufficient enough to cause severe property damage and/or personal injury. Either way, this is an engirneering safety recall issue.
The service technician that responded to my initial inquiry was excellent. Nonetheless, he indicated their inability to do more than replace the damaged parts on the refrigerator. I am convinced that this overlooks the root cause of this potentially hazardous condition and is nothing but a stop gap measure to get an inherently defective piece of equipment through its warranty period. My wife and I are simply afraid to use this refrigerator because of it's fire hazard.
Patty of Reno NV (09/13/08)
I purchased our side by side refigerator from Home Depot in 2004. It was $1200. We had freezing issues from the time it was a few months old. The ice would stick together or melt. there was ice build up on the back of the freezer. Sometimes the food would freeze in the refrigerator section. We have had numerous problems over the years and they still continue.
Everyone has been sick off and on in our house and my son might have exploratory surgery for his stomach. All of these years his stomach problems were probably related to the GE fridge. Our food is melting in the freezer and all of the food is going bad in our refrigerator. I don't know how long the food in our fridge was going bad without knowing it (certain things don't look bad even when they are), but I blamed it on the store I bought it from. Our refigerator is on a recall and class action law suit but we were only offered $300 towards a new refrigerator. That would not cover 1/3 of the cost for a new one.
Our whole family has been sick more often for the last 5 years and my 10 year old is thought to have stomach prolbems that he is having checked by having a camera put down his throat, blood tests, and barium followed by an xray. We have had to throw out about $500-$1000 worht of food in the last few years.
Bethany of Naples FL (09/11/08)
4/8/05 -Purchased GE HotPoint Refrigerator model # PSC23NGPBCC 4/5/06 - Technician to fix WIND SOUND coming from fridge. Said it was a faulty Control Board, GE had been having a problem with them AND IT WOULD PROBABLY happen again!
Under Warranty 8/12/08 - Wind Sound VERY BAD. Technician out to fix it again. He said GE had changed suppliers of the Control Panels but it may STILL happen again! The wind sound is a compressor, we're told. Charged $169.55! When they predicted this would happen again and it did! I am livid! They should have Recalled This Model if their techs could adequately predict that this faulty control board would break down again. This was a $2,177.00 appliance, with faults they knew about... Why was it even being offered? Why is it only being rectified with this band aid approach, and WE'RE having to foot the bill! OUTRAGEOUS General Electric! AND Bill Smith Appliances for making this product available!
Rebecca of Pittsboro IN (09/10/08)
I own a 3 yr. old GE Profile refrigerator. The lights indicating the temp. went out, and I was looking at a repair bill. After reading many posts, I decided my problem must be the motherboard. I went to town and purchased the part for $114 + tax, installed it, and it's working again. The install was easy. Don't pay to have this done. It's a lot less aggravating than waiting on the repairman and much cheaper.
Rene of Anaheim Hills CA (09/09/08)
I purchased a GE Monogram Refrigerator/Freezer, model #ZFSB25DTG SS, and began having problems almost immediately. It kept food 7 degrees warmer than the read-out, with no way to make it colder. The ice maker didn't work. It's incredibly noisy. The freezer compartment expanded and the shelves no longer fit. After 23 phone calls, 5 service calls (only 2 of which anyone showed up for), countless hours out of work, countless dollars spent on spoiled food, and a virtually useless freezer--without shelves, and 4-1/2 months, it still doesn't work, I have no shelves in the freezer, and GE's service department says, [they're] sorry, but they can't help me. They have essentially told me my warranty is worthless, and they won't repair or replace the unit.
I paid $3500 for this unit, and it hasn't worked, almost from day one. I keep most of my food in a Whirlpool model that I've owned for 15 years in my garage. I can't afford to keep food in it, since it won't keep temperature, and everything spoils within a day or two. There is also the problem of the non-existent shelves in the freezer, rending it useless. I have spent countless hours out of work, waiting for repairmen who don't show up at all. I have also lost valuable time from work, making the last 23 phone calls, sitting on hold, and being spoken to as if I am bothering them.
A of Beach Haven NJ (09/09/08)
Purchased GE Refrigerator Model GTS22KBPWWW in August, 2007. Noticed ice forming in the freezer. Had 4 service calls by local retailer in fall of 2007, left for the winter. Next June problem reappeared, servie replaced the Evaporation Motor, and, after problem continued, they consulted with GE Technical Assistance and replace the Air Tower.
Problem again reappeared. Called GE Customer Relations, they sent out a technician who declared that everything that could be done, had been done and that the refrigerator was operatingas designed. Pointed out ice on food in the freezer, he agreed that wasn't good, said it must be because it was wet when placed in freezer (meat?wet?)and told us to call customer relations. They said the freezer had been declared operating as designed and there was nothing further they could do.
I paid $1127 for a refrigerator that is defective in design and I am going to have to replace it next spring when I again return.
Sean of Ewa Beach HI (09/03/08)
I have a GE contracts for all of GE appliances that came with my home. I recently had my freezer icing up and my fridge getting warm (2nd time in 2 years). I place a call to GE and they say a repairman will contact me within 24 hours. I get a call the next day in the afternoon stating that the repairman was a few minutes from my house. So he arrives and begins working, 10 minutes later a 2nd repairman FROM A DIFFERENT company (GE USES BOTH FOR LOCAL SERVICE AGENTS) shows up and BOTH have the same incident report from GE and then begin to get into an arguement in my house about who should perform the service. I proceed to tell the 2nd guy that came sorry and he needed to go.
The main logic board on my fridge was replaced. I called in to file a food loss claim, since i had just spent over $400 at costco and i lost everything in my fridge/freezer. The agent asked how much loss i told her about $300 worth and she told me ok a check will be there in 2-3 weeks. In the meanwhile my freezer FREEZES over again with in 4 days after i had just gone to replace the food I had lost.
So I make a another call to ge appliance and they say someone will be calling me from the repair shop 2 days later, my food has gone bad again, my freezer was 70 degrees inside. The repairman shows up and replaces another part. I call ge to claim more food loss since they didnt fix it properly the first time and they told me 1 have only 1 claim per life of the contract. BEWARE OF THIS, the repairman are contractors and are not motivated to properly fix the issue, coming back 2X is more $$ for them. But I am out of luck on recouping any of my second round of food loss.
So I wait 3 weeks and no check nothing. I call GE at the 3 week mark and i am told that I can only claim $100 total ever. I asked what happened to my prior claim and why I was NEVER contacted once (even tho they have my address and phone number) to fix the issue, the agent proceeded to tell me they didnt know. I asked to speak to a manager and he said he wa a manager, (i have been told this 2X by different agents at GE apparently they are told to claim they are all managers) I asked him to process my claim for $100 and he told me i would have my check is 5-7 days.
I asked to speak to who ever his boss is, I was given a nice 15 minute dose of hold therapy by them and then a lady came on the phone. She said that she saw the other lady had taken my claim but didnt know why she did that or what happened to it I asked her how long my reduced claim would take to get here and she told me 7-10 days.... DO NOT BELIEVE ANYTHING GE AGENTS TELL YOU ON THE PHONE. THEY SAY ANYTHING AND YOU CAN HAVE ZERO ASSURANCE THAT ANYTHING WILL EVER BE RESOLVED. I still have not recieved a DIME in food loss costs. I WILL NEVER EVER BUY A GE APPLIANCE/LIGHT BULB/ WATCH NBC (owned by GE) EVER AGAIN.
600+ dollars in food loss over the span of 2 weeks due to faulty repairs the first time. HAVE RECIEVED ZERO from GE for food loss
Joseph of Endicott NY (09/03/08)
after buying a home in 2001 we bought all new GE applicnces. within a year the fridge gaves us problems. the ice maker quit working or would not work right. then cooling problems. after 4 repairs, GE gave us a new fridge 2 years ago (2006). now that one is doing th esame thing. i have a repair man here as i type. the ice maker went first. then cooling problems. GE won't help because it's out of warranty. can i get some type of recourse from this? please help. thanks
400.00 in repairs so far. 100.00 thrown out food.
John of Spring TX (08/31/08)
I had purchased a new house with all new GE appliances in the kitchen. The frig M/N GSH25JFTA-BB has been freezing over a number of times. The defrost circuit on the motherboard has failed. I have read the history on these boards and the only obviuos way to repair this is by re-wiring the entire defrost circuit with an external timer. The boards cost approx. $105 every 18 months. The timer cost $25 and as long as you understand basic refrigeration circuits any one can wire one in. The boards do have a recall but to this day I have not found the number to receive the new board for free.
The ending cost was about $30 to perminently repair the issue. A GE Tech charges $70 per visit. By the 2nd visit he will have the part and will fix the problem, so even if you get the board for free you have to spend $140 in labor. No one wins that does even account for the cost in food you also lose. GE is just junk, I would not reccomend to purchase their products.
Wayne of Chandler AZ (08/31/08)
In the last 2yrs I have had my fridge go out and now the washer (#WPRB8050. These days the Profile name is useless. I am now facing the reality that I am going to have to pay for another service call and hope that the tube and the electrical issue is covered under the warranty. I just hate it because companies no-longer stand behind their product and I really like the GE design (hence why I furnished my whole house with their appliances) but I now have to find another company to buy appliances from.
I will never purchase another GE appliance no matter how cheap it is and I can only hope that this message with prevent another person from going through the same. This page of complaints is long for a reason and it is not because we have nothing better to do with our time.
The thing that sucks is that I am now going to have to pay $70 bucks for someone to come out and tell that it is broke (which I already am aware of)then depending on the cost to fix I might have the pleasure of forking over some more money. I just hate it because companies no longer stand behind their product and I really like the GE design (hence why I furnished my whole house with their appliances) but they suck so I now have to find another company to buy appliances from.
A. of Natalia TX (08/30/08)
I, unfortunately, purchased a GE refrigerator in 2003. This piece of junk is, without a doubt the very WORST appliance I have ever owned. The bottom part which holds the crispers are made of cheap plastic what cracks and shatters to the point where there is nothing left to hold the crispers in place. They are now sitting on the floor of the refrigerator.
We have no small children who abuse the refrigerator; it has been subjected to normal use and yet it is literally falling to pieces. I used to think that GE was a good brand of appliance, but no more. I would never buy ANYTHING made by GE. Is their junk made in China?
Cheap plastic becomes brittle from cold and shatters and/or falls apart. Must now buy a new refrigerator to replace this VERY INFERIOR appliance.
N of Wonder Lake IL (08/27/08)
Last January I puchased a GE Profile side-by-side refrigerator Model # PSS23MSW. The on going problem with this refrigerator is an intermittent loud vibrating/clicking noise coming from the freezer compartment along with frost/ice build up right under the icemaker. The noise first started right after the refrigerator was delivered last February. The first service call for this problem was on February 18, 2008.
In March the ice maker quit and was then replaced on March 21. In April this second ice maker quit and was replaced by yet another on April 18th. The intermittent loud vibrating/clicking noise became noticeable once again. On June 14th the repairman came out and replaced the fan in the freezer to correct the intermittent vibrating/clicking noise coming from the freezer compartment. Within 48 hours the intermittent noise was back.
My next call for service was on Monday, June 16th. To date his refrigerator has required six service calls and the next call, the seventh, is scheduled for September 4th. I consider this refrigerator a lemon and would like it replaced with a new one. The total number of service calls which include multiple replacements of the ice maker and multiple attempts to correct the loud vibrating/clicking noise coming from the freezer compartment are definite quality issues with this refrigerator. For these service calls I have had to take time off work which is quite costly to me and my employer. I will never purchase another GE appliance and always warn others against purchasing a GE appliance.
Dawn of Oakland NJ (08/25/08)
I am going to start telling everyone how lousy GE products have become. We purchased a refrigerator in October 2005. By 2007, refrigerator was no longer freezing and was leaking all over the hardwood in kitchen. It has destroyed the hardwood floor where it sits. We contacted the store we purchased the product from as it was still under warranty. They sent out a GE tech who replaced a part.
Three weeks later, refrigerator was not working again, GE tech came out and replaced another part. 11 months later, Refrigerator is not cooling again, we get another GE tech. Only this time, the warrantee has expired. We find that the door is defective and there was a recall on the product for which it was publicly announced and we should hav known about this.
However, the question is: We called the store and questioned why the technicians from GE did not tell us and were given the answer that they probably did not know. Our response was: how the hell should we have known when they claim the three technicians who serviced the refrigerator did not know. Do they think we were born yesterday? The technicians knew but tried to get the fridge operating until the recall had expired. Bad, bad, bad. This is why our country is in decline. Shoddy workmanship and no accountability. Both my husband and I are in upper management and work with the public. We are going to let everyone know how GE operates. Dawn in Oakland, NJ
From water under the refrigerator, hardwood has been damaged and this is the second time we have lost a freezer full of food. I am aggravated.
Jessica of Ankeny IA (08/22/08)
Well it seems like 2-3 years is the magic number here. I have a GE artica side by side model PSS26SGRE SS and the water and ice dispensor were the first to go, next the contol panel where the temperature is changes and now today the only thing that seems to work are the dome lights. No more cooling or freezing. If it starts with the ice/water dispenser, I think there is trouble abound! I called customer service last week and there are surprisingly no service technicians in our area and there have been no recalls on my frige. I told them I was scared it was going to cause a fire because it keeps whirring and making a funny noise going on and off. The person seemed to have no concern and told me to look in the yellow pages for a tech certified with GE repair. since my warranty expired advising me to call a local appliance techinician was all they offered me but they did take my name, address and Im sure they have my phone call recorded right along with all the other people who've had faulty refrigorators. This is certainly a consumer affair worth checking into!! What does it take to issue a recall anyway?
I have 4 children and a VERY tight budget. The risk of my children getting sick from spoiled food is priceless. We paid over $1500 brand new at Sears in Oct 2006. Food loss so far is near $300. I STILL HAVE MY RECEIPT, can I return it to Sears so they can deal with it? Perhaps retailers who have knowledge of frequent repairs and problems but still sell faulty products should be held liable for this too? Im sure Sears is doing well with the GE repair services right now since the mother boards life span is 2 years at the greatest! I remember strange things like the Sears associate telling us our model was a top of the line! Ba Humbug!!
Sally of Palisade CO (08/19/08)
$1400 GE Frig purchased. It quit working 8/1/08..There have been 4 service calls as of today 8/20/08. Still not freezing. Repairman believes the system is contaminated by the melt down of the system... GE tells me they will not do anything but send repair service. Spoke to Chimere and LaVon at Customer Service at 1800 386 1215 GE
telling them I need a refrigerator...all food ruined, kitchen floor discolored and burned from refrig. heat. Asked to speak to CEOs Ray Graft or Jeff Immelt and they would not give out their numbers. I see on line there are more complaints on GE Refrigerators.
Michael of Jacksonville FL (08/19/08)
I have an 8 year old side by side GE Refrigerator that has rust on the ice cube storage, doesn't cool properly, frost on coils in freezer, overflow tray full, and the compressor temperature was 242 F on the outside. I had a service call from a repairman (not a GE repairman), who suggested that I just purchase a new refrigerator rather than try to replace all of the problems with the GE model. Guess the manufacturer from which I will not be purchasing my next refrigerator...
Lynda of Tavernier FL (08/19/08)
The refigerator stops working, shuts off. This is the second refrigerator(same model) and it is doing what the last one did. I have had repair, they replaced the computer board. Moisture is building up by the door and they say it is shorting out the panel. The repair man also stated the problem is because my house isn't aircondtioned. I want to see on the purchase agreement where it say this refrigerator will not work at a non air conditioned house. I lost over $5000.00 in food last go around and I am not willing to do it again
Loss of food. Food not staying at the correct temperature
Linda of Cape Coral FL (08/15/08)
I have been having problems with my GE refrigerator for 2 months. I have model GSH22JFTACC. When it goes into derfrost it melts evertything on the top two shelves. this includes my ice- i melts into huge balls of ice and will not dispense through the ice maker. I have had 5 service calls. No one can fix or figure out. One tech first said I left the door open, the second time he came he admitted the defrost got my freezer to 70 degrees, but said that was normal. No that is not normal that is what is melting my ice and food on the top shelves. I am feed up. I will never buy GE again!!
Eden of Playa Vista CA (08/12/08)
We bought a house that came with a custom built GE Monogram refrigerator which retails for more than $5000. The fridge never worked right. As other GE complaints say, the fan motor broke. The fridge was never cold enough. The freezer did not freeze right. It is a disaster. It came with a 5 year warranty. However, GE Monogram refuses to honor the warranty and refuses to fix the fridge.
The fridge is less than 5 years old and cost $5000 + yet does not work right. I have lost approximately $6000.
Cecilie of Odenton MD (08/08/08)
My GE Bottom freezer GDS20KCSABB is only 2 years old and bottom freezer will not stay cold. Food is half frozen and forget ice cream (mush). I had a repair come and he told me the fan motor is gone bad and when that goes bad you also have to replace the computer circuit board. $500 plus. Are you crazy, I can buy another fridg (maybe not) but close. I'm very disappointed with Ge and this product
I have to throw food away, electric bill is high. The other motor just runs. Don't really have a freezer.
Nicholas of Anaheim CA (08/08/08)
I open up our refer door in the morning and the temperture was 97 degrees and the freezer was 14 degrees. I unpluged the refrigerator and pluged it back in and that night it was cooling down to normal and the next morning it was fine. We lost over $100.00 in food. The tech came out from GE and could not find anything wrong with it. He changed the door switch. I think it was in the electronics. Why else would it clear after I unplugged it? I want the electronic unit replace, but GE refused to do so. This happen June 18, 2008.
We lost over $100.00 in food and will never be able to trust it again.
Rose of North Little Rock AR (08/08/08)
Lemon Refrigerator that GE has come out and come out to fix it still doesn't work right. They need to give new refrigerator. The model #GSS22KGMD.
LOSS of food about 3 times. they gave us 50.00 That is it
Joseph of Medford NY (08/06/08)
GE Refrig. stopped work on Saturday, It is now Wednesday. I was told a repairman would come Tuesday, GE Called me to tell me they could not come until Thursday. I have be promised Tuesday, Wednesday and today GE is back to Thursday. I have not had a refig.since Saturday. If GE repairman does not have the part with him who knows when they will repair the GE refrig. and I have a service contract with GE.
Loss all the freezer product and cold box food. Five days have passed without a repairman.
Dean of Vevay IN (08/04/08)
GSS201EPH WW/ AH212589 Refrigerator. Had the tech fix the ice machine had to come back and fix it again still the same problem. Now the refrigerator part is not staying cold. Very disappointed in GE I'm sure we won't hear a thing from them. There is not reason that all your appliances should go out within under 4 years It is just bad business.
Food gone bad
Linda of Arlington TX (08/02/08)
I have a GE profile refrigerator. Came home to find it was 113 degrees F inside, yes 113 degrees F. Tried to get a repair person, told none available they would call me. No call. Refrigerator is 2 years old. Don't buy GE!
Jim of Bethlehem, Pa PA (08/02/08)
June 19th of 2007 we purchased a GE Side by Side model GSS23QGTA BB from Home Depot. This model comes with a digital control panel that displays the temperature in both the freezer and food compartments. The first button press shows the setting the user wants the unit to operate at and the second press shows the actual temps inside the unit.
Shortly after installation we noticed that the Ice Maker would make a large thunk sound intermittently when dispensing whole cubes. We called the service department and they sent us a new control panel for the door, with no instructions on how to install it and they did not schedule a service man to do it for us. I called and they instructed me over the phone how to replace it. Replacing the control panel had no effect on the problem so we called and had a service man come out.
The service tech came out and changed the activator switch on the icemaker lever that is pressed to start dispensing. He also put in another new control panel just in case the one we received in the mail was defective.
Neither of these changes fixed the problem and at the time nothing was done about the temperature. They scheduled a new appointment and we received a complete new ice make in the mail for the tech to replace when he arrived. The new parts were put in and while he was here verified that the problem still existed. He called the factory rep and the rep immediately knew that the problem was the activator switch that had already been replaced needed to be replaced by a different, heavy duty switch which the techs did not carry. So the part was ordered and another appointment was set up to install the new switch.
After the new switch was installed the thunk was resolved (for a while anyway). It was explained to us that the impact of whole cubes hitting the chute as they came out of the dispenser occasionally would cause the lighter duty switch to disengage and the thunk sound was the solenoid that activated the auger turn on and off. This fix lasted for a couple of months when again the situation started happening again, but at a much reduced rate.
After a couple of months we also noticed that the temperatures inside both the freezer and food compartment were nowhere near where the front panel said they were. The temperature inside the freezer which we had set at zero was usually closer to 28 degrees and the temperature inside the food compartment which was set at 34 was usually between 39 to 42 degrees as shown on a Kitchen Aid thermometer. The control panel values for what the actual temps were was not even close to what the thermometer indicated and never matched what we had configured it to be.
We called to have a tech come out to check the temperature problems. He replaced the main circuit board in the back of the unit. He also told us that we could not use a thermometer to determine what the temp was in the food compartment, it could only be accurately checked by measuring the temperature of a liquid since the temp fluctuates due to the defrost cycle in the freezer.
After a few days it was obvious that the temperature problems had not been resolved so we had another tech come out. Temperatures in the freezer was high enough that a rectangular box of ice cream left on its side that was half full would eventually have the remaining ice cream ooze to the side it was standing on. Also, Milk in the food section was never very cold and we were becoming concerned about the safety of the food quality.
We scheduled another service call and the tech replaced the main board with a newer version than the one previously installed. Apparently there had been some upgrades on the boards since the last one was installed. He also replaced the thermistors (the two sensors that detect the temp in the food compartment) with new ones. This resulted in the freezer temps improving but not the food side.
We scheduled another service call and the tech spent a lot of time with the factory rep on the phone. They scheduled another visit and this time they had all of the parts for both the interior of the freezer and food compartment mailed to us for the tech to replace. This service call was placed a few days before our year warranty was due to expire and the tech and factory rep both agreed that a Letter or Commitment? was in order since the issue was not resolved and the warranty was about to expire. The tech came back out after the parts arrived and replaced everything inside and changed both thermistors again.
We received the Letter of Commitment which extended the warranty until January of 2009 and also stated if the problem was not resolved to our satisfaction we could either schedule another service call or get a replacement unit at our discretion.
The temperature problems were not resolved so I called to ask for a replacement unit. I was informed that a tech had to come out to verify that the problem still existed so we scheduled the appointment.
The day he arrived I informed him the only reason he was here was to verity the problem so we could get a new unit. He was surprised at that and after verifying that the temperatures were still wrong asked to see the letter I had received. He called his office and I was given the option of replacing with a comparable unit, upgrading and paying the difference between the models or getting a different model of similar cost.
In all, we had at least 7 service calls over the span of a year.
Something that has really been bothering me and I wish someone could give me an answer on is this: during one of the service calls (I cant remember which one it was) I noticed something interesting on the service techs computer. Im a computer programmer and had been a weapons technician on a submarine when I was in the Navy so I know what I am seeing when I look at a diagnostic screen. There was an indicator for the temperature set by the owner and a different temperature called the target? temp. I asked the tech what the difference was between the two numbers. I was informed that the temperature set by the owner was just an indicator for the owners benefit, the actual temperature the unit was going to try and get to was the Target Temperature which was based on what the customer chose.
The user setting in the freezer was zero and the target temp was nine degrees, so there is always a nine degree difference between what the user selects and what the unit attempts to get to. I asked why the difference and was told thats how they get the energy star rating by reducing how much the unit has to work to get to the desired temperature.?
My wife is really annoyed about this. Her feeling and that of some friends we described this too is if GE is intentionally lying to the customer by saying you can set the temp to zero and intentionally preventing the unit from doing that, then that is fraud on GEs part. I asked two different service techs if it is possible through the use of the diagnostic tool if it was possible to configure the unit to make the target temp match what is set by the owner and was told no, it was not possible to do that. The target temp is set at the factory and the techs cant change it.
I have a friend who has a top of the line GE with similar control panel and he indicated that the temps on his unit match exactly with the panel indicators. I mentioned that to one of the service techs and he said that is because it is a better unit than the one I have.
The main consequence from this situation is time lost from work to be available for the technician and the frustration at having to go through all these problems. We purchased this GE because our old refrigerator was a GE that we bought USED in 1990 and was most likely 10 years old when we bought it. We thought from that experience that GE was a quality product, but see that there is no quality at all in the products they produce now. We would really like to get our money back and purchase something different, but I know that is not going to happen. We will have to take a replacement unit and hope we dont continue to have problems in the future. I can assure GE that we WILL NOT BUY GE PRODUCTS IN THE FUTURE!
Mrs. of Barrington, RI (08/01/08)
We purchased GE Profile bottom freezer unit six years ago,in 2002. Fridge has iced up on bottom interior for past five years. Service could not help. Plastic pieces supporting most of shelves snapped in several places over this period. Supports for crisper drawers also snapped. We removed crisper drawers to alleviate and better control icing problem but not much improvement. Ice maker broke four years ago and had to be replaced at our cost. This was not a quality product. We have discarded a tremendous amount of food - and are disgusted. The only reason we have not replaced ity before now is that we are redoing the kitchen this year and will be replacing all of the appliances. GE will not be our choice. We are in our sixties; have no children and are not hard on the unit. After much research, we will purchase other brands. This consumer site has been invaluable. Thanks to all for your feedback.
Loss of food over six years is difficult to quantify. Over 312 weeks at roughly 4 pounds a week (more recemtly) - 1248 pounds of food isn't cheap.
Kenneth of Califon NJ (07/31/08)
I bought a new GE refrigerator model TFM30PBDA WW and S/N TZ293519 I did not get the filter eliminator adaptor when I purchased the unit, it was not inside the icebox when it was delivered. how was I to know that the adaptor exhasted since the GE / Culligan FXRC filter was already installed when the unit was delivered and there was no tag in the area of the filter with either the filter part number or adaptor mentioned on it. Nothing was ever said about the filter eliminator adaptor until I said something to the dealer about the cost of the replacement filters going up again. the dealer then told me that the refrigerator should have had the filter eliminator adaptor inside one of the plastic draws when it was delivered. and I told him if he remembered -- that I had to come back to the store to get all the paperwork on the unit as it was not inside the box when his crew delivered it. All I am trying to do is to get something that should have been there inside the box when it was delivered.
Tamara of Fairfield CA (07/27/08)
When I bought my townhouse new in June 2002, it came with all GE appliances which I paid a lot of money (I know it was $1,400 for whatever model I have) for in upgrades. This model of side-by-side refrigerator is the subject of a Class Act Civil Law Suit. When we first got notice of the law suit, we called GE for service on the refrigerator because the ice maker wasn't making ice properly. The service man replaced the ice maker. The problem seemed to be resolved for 1-2 weeks and then, it was doing the same thing once again. He came out and this time...they replaced the two front doors!
That seemed to make it better, but when we moved the refirgerator to clean under it last year, we noticed water damage on the baseboard from some pan that you can't get to overflowing. It's part of this frost-free problem. Now, here it is July 2008, and the refrigerator is TOO WARM and the freezer gets too cold. I looked online and found some info on what it could be. My boyfriend went into the freezer, took the panel off in the back and the coils are all frosted over! We have had to take a blow dryer and melt it two times...in the past 3 weeks.
I will NEVER ever buy GE again because of this! I've lost lots of food and my NF milk keeps spoiling..Wah! A refrigerator should last longer than this. My parent's have a washer/dryer that is 25 years old from Maytag and they have never had a service issue. GE- you should be ashamed of yourself!
$400 in food and now, I'm so fed up with dealing with the problems with this refrigerator that I will have to go buy a new one.
Lennie of Hattiesburg MS (07/25/08)
GE Tech made service call to repair/replace heater in auto defrost and was very prompt and efficient, the problem is the person that lives in this home was out of town until the following friday. The tech was let in by the Gen Mgr and told the gentleman that lived there was out of town and when he was finished with call to pull door shut (which was locked)which he did.
The problem is, today when the person who lives in the home returned, all the food in his freezer had been left out in the sink since Monday, 21st and today is Friday 25th, can you imagine the smell!!! needless to say the loss monetary amount in meats and frozen foods! Mr. S, as I am sure your records will show, is a very good customer and I am trusting you will do the right thing by the person who lives in this home in helping him replace the food lost, cleanup and inconveniece that he is at this time experiencing and having to deal with because of this incident. I look forward to hearing back from you concerning this matter.
200.00 at least in frozen meats, seafood,etc. Cost for extra cleanup supplies and air freshner/filtering products. Inconvenience of 103 degree temperature and the windows have to be opened and home aired out because it smells like something died inside home.
Sanket of Houston TX (07/22/08)
We have a service contract via GE. I have been having problem with me freezer for the past 1 year and have had the unit serviced on more then 10 occasion for the same problem of the freezer and the ice maker not functioning properly. I am sure you will be able to pull the records. Talking to the last customer care contract manager (Joan) tell me that I am harassing them and am just calling in for services to get my unit replaced and if I keep on calling they will charge me $70 for service call. She also told me that the tech is writing on the system that I am leaving the freezer door open and I can assure you and send you pictures that there is a patio door on the freezer side of the unit and there is no way we can leave the door open as the door itself opens only 90degree.
We have a 4 month old kid and two adults living in the house; if there were teen age kids living I would have understood some one leaving the door open. The tech is telling us some thing and writing something else on the records something else, there is no way I can control that as the tech coming out tells us that he has no idea why the unit is doing what it is doing and then writing on his notes something else.
I still have approx 2 years of contract left on the maintenance and I have no intentions of getting the unit replaced with any wrong intentions specially when the unit is only 2 years old and I have 2 years of contract left. I have a full time job and a family and this issue has already taken a lot of time and toll on me on a continuous basis and would appreciate if some one look into this and fix my problem once and for all.
LOSS OF WORK DAYS LOSS OF MOTHERS MILK FOR THE BABY FOOD ON REGULAR BASIS AND WE HAVE TO BUY CE AND STORE IT
Betty of Boyds, MD (07/22/08)
We bought a new house that came with all GE appliances and we have had problems with the GE appliances even though they were under warranty with GE. The item that I am complaining about now is the refrigerator Model number GSS25WGMBWW serial number starts with SA. The refrigerator ice box area freezes everyday and the ice cannot be dispensed. There is always moisture getting in the ice box area and because of this the refrigerator has started rusting as water gets into areas that it should,nt.
when I called GE they wanted me to pay for the service call even though their service call was to confirm the ver problem I was describing! Because I missed the deadline, I was told that I will have to pay for the new doors that cost about $500.00 or buy a new GE refrigerator and they would give $400.00 towards the new unit. Like I would like another Ge product in my house. From the complaints I have seen, it seems GE is having a lot of problems with thier appliances and someone needs to look out for us consumers.
Because of the problem I have since replaced the ice box thinking the problem was the ice box. Apparently, that is not the problem. Because of teh moisture my regerigerator has started rusting on the outside and inside. The ice dispenser does not work. I have to clean the ice area everyday because the ice builds up and it becomes hard to open the door. As soon as you open the door, the ice falls out!
Amy of Howell MI (07/21/08)
Side by side refrigerator went out while I was on vacation. When I called GE I was told that my control board had been recalled (never received notice) and that they would send out a repairman to put a new on in. Charged me $100 for labor and will not reimburse the food loss of the damage to the wood floor.
Gladya of Lansdowne PA (07/20/08)
Our GE Profile refrigerator stopped working after 2 years. We contacted GE about the problem and they sent a repair tech to come out & diagnose the problem for $89.95. Turns out the Power Control Board needs replacing. The service tech told us that the part would cost us about $174.95 plus the cost of labor it would total to: $422.89. That sounds like Fleecing Americans to me, how can GE charge us so much money on a Refrigerator we purchased less than 2 years ago? We paid over $1500 for that refrigerator thru a scratch & dents store so this is really upsetting.
No refrigerator usage for 2 weeks. Unable to store anything inside the refrigerator, foods are spoiled. Over $300 worth of groceries are gone to waste because of this and in addition, we had to circums to ordering out every night which cost even more money.
Georgianna of Croton On Hudson NY (07/19/08)
I've done business with this wonderful dealer for over 50 years for every applicance I've purchased. They are excellent. [GE] product, refrigerator freezer, however leaves much to be desired. I've had 4 visits from Kellerher technicians trying to find the source of a leaking of water and he could find nothing after exhausting every trick he had.
I then called GE directly and GE serviceman came and said exactly the same thing. Didn't know what was causing it. I paid almost $100 for the service call and the next day its still leaking.
Water on my brand new wood floors every other day.
John of Kirtland Hills OH (07/17/08)
We purchased all GE kitchen aplicances when building our home in August of 2005. For the past two years our GE Profile Refrigerator Model GSC23LSRB SS has emitted a howling noise. We have reported this to GE and the appliance store with no repsonse other than the warranty is one year only. The house we sold had all GE Profile applicances that operated with flaw for over 12 years, and were still fine when we left. How can GE design and sell a product that fails so badly after such a short period of time. I'm fed up with GE and the horse they rode on.
Just a royal pain to have to listen to the noise all the time. We were told that the mother board? may need to be replaced at a cost of over $300!
Gordon of Mashpee MA (07/15/08)
Ge Profile Stainless Steel Refrigerator/Freezer on bottom, fridge too warm, freezer too cold, freezes up like many on this lost, will cost too much to fix so we're defrosting it oiurselves, G.E. does not care, all they want to do is send a repairman. G.E. must stand behind their products, fix them all or give us our money back so we can get a unit that works.
Lots of time defrosting, educting ourselves about fridge, lost money and time in food waste and defrosting, this is very disappointing and wears on you.
Victoria of Coram NY (07/15/08)
Refrigerator model number PFS22SBSSS Double door bottom freezer stainless steel. Purchased 1/07. Extended service contract purchased for 4 years First service call March 08 for broken door part. 2nd Service call June 17th temperature too warm. Service came to fix changed circuit board and condensers- same problem happened again end of June they came and changed circuit board, condenser and sensors once again. By July 2nd, only days later, the same thing happened again. They said they needed to change cooling system and needed a part. We were told they would have it by the following Wednesday.
No one called and no one showed up. I had thrown out and entire refrigerator and freezer of food 2x's at this point. Totaling over $200.00 each time. July 10th they told us they are searching for the part (mind you it's totally broken still and unusable)and they would have an answer in 24 hours whether they have it or not- spoke with Tanisha. I called 26 hours later and spoke with Quanita, she said they needed 3-4 business days to search for part (which would bring me into another week)I told her it was unacceptable at this point. Spoke with Serena a supervisor and was told that they could give me a comparable replacement. After a thorough search on their part they said there was nothing comparable and offered approx 1,500 for it. I paid approx 1,900 with tax and service contract.
We did some research and a local retailer has 80 in their warehouse of that exact model, we called GE and they said it has to come from them. They researched it and said they have 240 of that model in Louisville and they will replace it for us. Great- Done deal! Then they called back and reneged and said that they can't ship from Louisville to Baltimore to NY (where I am located) they can only ship out of Baltimore and they don't have any in Baltimore.
So a month later without a refrigerator, take out for nearly every meal, and I have 2 kids I am told basically that I have to eat the difference which in my estimate comes to over $300.00 which does not include the $400.00 that I have had to throw away in food (approx $200.00 2x's) I am so disgusted in GE and how this was all handled and I will never buy another GE product. I do not agree with the amount of a refund and I am willing to take another exact refrigerator and they can do this, and they offered to and then they backed out.
economically I am out nearly 800.00
Pam of Gilroy CA (07/14/08)
We purchased the GE Profile French Door refrigerator approximately 2 years ago. Since its purchase we had to have GE Service out to fix the handle on the freezer, a circuit board because the freezer wasn't cooling and finally the two refrigerator doors because a small latch was broken and the doors would not stay closed.
We are a family of 2 with occasional company so the unit was not abused in any way.....the unit is a piece of junk and is the last GE anything we purchase again.
2 service calls to date @ $100 each, circuit board replacement $269, door replacement $125 labor (no cost for doors)
Mrs of Graham NC (07/14/08)
Model # GSH22KGMWW Three service calls Class Act Cival Law Suit Case # 4569228 Since purchase, this side by side refrigerator/freezer has had temperature/ moisture problems. In the ice maker, ice cubes melt and then clump together and refreeze around the spiral plastic center shaft that pushes cubed ice into the door delivery chute. Most often when attempting to retrieve ice from the external dispenser the door itself is opened by the ice maker operation. Usually no ice is received without manually retrieving it by opening the door. I am also seen small shards of broken plastic delivered with the ice cubes, twice. Water from the ice maker falls to the bottom of the freezer compartment and DAILY forms a sheet of ice 1/2 to 3/4 thick. When the sheet of ice melts, and the door is opened, the water runs out onto our newly installed linoleum flooring which either is, or in time will be damaged.
This model was involved in a Class Action Civil Law Suit. We were given two options for resolution, which were $500 off a new unit or free door replacements. We opted for free door replacements and received them when promised at no charge to us. MAYBE this problem was resolved for 30 days, maybe.... I have called 800- and spoken with a Manager named JR Watts. I explained the problem to him and the issue has not been resolved. I asked for a replacement. He told me he could not replace the unit, as the law suit was closed. I explained to him the law suit is not closed for me, because the issue has not been resolved. He then told me the best he can do is give me a new GE refrigerator / freezer with a $400 discount.
Ok guys, let's get serious here. I am not going to be forced to spend $1000 +/- to resolve an issue that is your responsibility. I called again today asking one more time for resolution. I spoke w/Danielle. She offered only the same resolution to me that Mr Watts gave, which I told her is not acceptable. She then gave me the GE Appliance HQ address in Louisville KY and Mr Ray Graft's name. I am asking one more time for a replacement or equal value or a full refund as I do not feel I should be required to buy another GE product at this time. Next step, I will contact the BBB and / or local TV Stations as it is a mission of mine to have this made right at no cost to me.
New linoleum flooring has constant standing water on it around and underneath this unit because of melting ice running out of the freezer compartment. This too, will need to be fixed if damage is incurred.
Domingo of Potomac MD (07/14/08)
refligerator GE PROFILE MODEL PFS22SISBSS with temperature display not working, it runs 24/7. The back panel is very, very hot and I'm afraid it my cach on fire.
G.E. dont answer to mine e-mails. Any suggestions?
Colin of West Hills CA (07/14/08)
I bought a GE refridgerator model GSL25JFR side by side Dec.23 2005. About a month ago,June 2008, it started making a clicking sound and the water dispenser stopped giving water. The ice maker quit dispensing ice. The lights inside would dim if I pushed the water/ice dispenser paddle in the door. I'm out of warranty and the cust.svc rep said it would be two weeks to get a tech out. They said its probably the mother board.
My food loss cost me around $400.00 and no one at GE cust.service seemed wiling to help.They asked why I didn't buy the extended warranty for $186.50 for three years and my response was it's a brand new GE. It will last 20 years or so. So now I'm using my 17 year old Amana that's in the garage. Just like some other peaple who thought GE was a good brand. I WILL NEVER BUY ANOTHER GE PRODUCT AGAIN, AND I WILL TELL EVERYONE I KNOW TO DO THE SAME! PS, a good friend of mine had the same problem after only 13 months. one month to the day after he was out of warranty. His repair bill approx.$320.00
the machine cost $1250. the food cost of replacement approx. $400
Rose of Castle Rock WA (07/13/08)
I bought a refrigerator from Manchestors with in two month the refrigertor motherboard went out. I wanted it replaced, Manchestors said No and so did Ge within 6 months the Refrigertor motor went out, I ask for it to be replaced again. NO Deal! Agfter 4yrs. My refrigerator has went out 7 times now the recall is no longer in affect. IN am Shit Out Of Luck! I'm on Social Security trying to raise two teenagers with No Refrigerator. I would not recommend any one to buy from them!
I've lost mass food that I can't afford to replace and went weeks waiting for repairs. This took atol on my health.
Betty of Charleston SC (07/13/08)
On July 15th the GE service department will have come five times to our residence. three times it has been trouble with the ice maker, the first time the entire freezer dept. had been defrosted after 6 days of installation. A new board was installed, that to me was an omen of things to come. Now we are looking at the entire handle off the freezer door has come off due to the fact that the freezer freezes on the left hand side of the icemaker and the door will not open. When you do get it open ice falls out on the floor and you have to sweep it in a pan and dispose of the ice.
I really don't think that even a new one at this juncture would be the answer. I think it is the design of the refrigerator. Nothing at this point would satisfy me except a complete refund because i am very dubious of this make and model refrigerator. I am very disgusted that i still owe $400 on a refrigerator that i despise. If it was guilded in gold i would not want it. I have put up with this since the day i bought it and everytime that i call GE they want to just mail me the broken parts. My warranty will be up in october and i want this resolved as soon as possible.
My husband will probably have a heart attack if he gets out ice one more time and it goes all over the floor!
Regina of West Islip NY (07/12/08)
My GE side by side refrigerator model PSS27SGPASS had problems since the start in October 2003. Temperature in the refrig.section drops so much, especially in summer months, that foods in the back of the shelf become frozen. Techician told me it's a common problem with different brands, but I never had this problem before, even when my fridges were over 10 yrs.old and not so good-looking as this GE one. Technician also recommended to be careful not to put items that could be spoiled by freezing in the back of the shelves. That seems like a lot of nonsense to me, because foods are constantly shuffled in the fridge and it's impossible to keep track of such thing.
Humidity control is nonexistent in this model, which means it should be controlled automatically. Unfortunately, during summer time shelves are constantly wet, and this moisture is getting inside in the food containers and spoils the food. Freezer door is leaking from under the water dispenser. When it happened in the beginning, the only way they could fix this problem was to change the whole door. We've got 5 or 6 doors because the model number was wrong?, it took over 2 months and heavy lifting of these doors to dump them, since GE did not want to pick them up (each door retails for $1100), and finally the door was replaced.
Now after 2 years it's leaking again. I've just called GE service dept to schedule another technician's visit, but don't have too much hope for it. I would like to know if other people experienced any of these problems and what was the outcome. Food spoilage
Petronella of Park City UT (07/11/08)
Bought GE Refrigerator in October, has had 2 service calls already, completed died and ruined $300 worth of food on July 11. 9 months old and GE will not replace this horrible unit. I will never buy another GE product again.
First they delivered the wrong one, had to wait 30 days for the right one, then they delivered the right one and the wrong one on the next day, nothing but trouble with this company from day one.
Roberto of Philadelphia PA (07/08/08)
I bought a new GE bottom-freezer, french door fridge in March, 2007 for $1000. In November, 2007 the tems went haywire; freezer at -10, fridge at 30-65 degrees. Fridge was repaired under warranty after numerous no-shows by the repair person. It needed a computer motherboard. Now, 7 months later, the fridge is exhibiting the same problem. I don't see a point to even fixing it, and must bite the bullet and buy a bottom-of-the-line fridge to replace my $1000 GE Profile model.
I'm out $1000 plus loss of food, missed days of work.
Pat of Fort Myers FL (07/05/08)
In 2004 we purchased a new condo that came equipped with GE applicances. The freezer door to the refrigerator is rusting from the inside. The paint is bubbled and cracked. The company that maintains our applicances told me that it is a manufacturers default but GE wants me to buy a new door that costs almost $700. The refrigerator is only 4 years old. As a consumer I feel we have the right to expect more that 4 years from an applicance such as a refriderator.
Paul of Sparta NJ (07/01/08)
Computer board broke after 18 months of service on New Refrigera | 
