GE Service Contracts Reviews

We bought the top-of-the-line GE kitchen appliances in OCT 2014. Yesterday, we discovered that in two small areas inside the dishwasher, rust had pitted the metal and was on the wall of the machine. I called today and spoke to a nice lady who had to confer with someone else. She came back on the call and said it would not be covered, as it was superficial and due to hard water. I told her that it was not, and I was sent an email requiring me to respond with photographs of my two rust areas. This was a very poor initial contact with the company I purchased an extended warranty from. The inside walls of dishwashers are coated and are not supposed to rust after 18 months. So, let's see what these folks come up with. I am contemplating a small-claims lawsuit and filing complaints with the BBB, the Virginia Consumer Affairs office, and the Federal Trade Commission.

Terrible, never use them! They offer a care package, make you wait a week to schedule an appointment, fail to show up, and blame a glitch in scheduling, then make you wait another week for a tech to be available, then email you, not call, and tell you they force-cancelled your care plan and say your new washer is non-repairable, which is a lie! Never use them, it is basically fraud!

Complete update on our repair experience with Bodewell: Per your request, I’m reaching out about our repair issue. Bodewell has been out to our house 3 times to ‘repair’ our dishwasher. The first time, the repair person showed up at 1:30 (we had an appointment time between 8 and 12) with no call explaining why he was late. He did not fix anything and the dishwasher still leaked.

Worse service ever and now the tech refuses to come back to fix the problem because they claim I did not pay the invoice for which I have a receipt. Now I can’t get anyone from billing to call back. Had I seen these reviews I would never have let the tech anywhere near my appliance.

DO NOT BUY GE APPLIANCES. Microwave broke after 4 month. Transferred around. Told I would get an email after two days that would ask for reciept and give me instructions on how to buy a new one and get reimbursed. Never got an email. Rep on the phone (Erika) would stay silent for a long time and then she was ready to hang up without explaining what were the next steps.

I have a GE gas range (purchased through Lowe's) that's about 7 months old that I can't use because the oven heats so unevenly that most products I cook are burned on one side and undercooked on the other. This started happening within the first 2 months after purchase. GE doesn't have any techs in my area, so had to go with the local repair company. The one guy available in my area had never seen an oven like mine so didn't know how it was supposed to operate. After his 15 minute visit without testing anything, he wrote a report to GE that it was operating as designed. And I was told by GE that they couldn't do anything more because they had to use this report. Even after I sent a video of the oven working properly, I was told there was nothing they could do.

I had an issue with my dishwasher in Sept 2025. It took almost 2 months for the repair. It is a seasonal residence and we discovered in March 2026 that the repair had not "held." At that point, GE was using Bodewell for servicing. TERRIBLE! Even though GE had extended my warranty twice, by the time Bodewell was able to schedule service, I was told my area was no longer covered. I found someone to do the repair but they determined the unit could not be fixed. And GE has only offered a big discount on a new one. NO THANK YOU! I will NEVER buy GE again - and I was a loyal customer for 20+ years. Horrendous customer service model. Even the original servicer said that working directly with GE had always been fine, but Bodewell is a nightmare.

The Bodewell repairman told me my brand new GE profile dishwasher was leaking because I put too much soap in it. When I told him there was no soap in there he said I rinsed my dishes too well so the soap wasn't able to effectively eat anything on the dishes. He said I was using too much soap.. I told him I wasn't using any soap for the last four or five cycles and that there was no soap scum on the floor, where the leak was, he kept telling me it wasn't the dishwasher's fault that it's leaking. Honestly, why is GE using this company for their warranty work? The Customer Service rep told me I should go out and get a plumber. That's what they recommend all of their customers do instead of having them repair it. Now they have referred me to JNM appliances because they don't know how to repair a brand new dishwasher.

First experience with a Bodewell service call was satisfactory; my GE dishwasher was fixed and worked fine up until now. Made another call and was informed that my area is no longer covered, and I would have to find another company to service my appliance. At this point, it's probably more cost effective to purchase a new dishwasher. Not buying a GE dishwasher or any other GE appliances anymore.

If we could give ZERO stars we would. When your GE appliance needs repair you get BODEWELL—a 3rd party repair company. They are frustrating and unreliable. They will change your appointment multiple times with no notice or contact. We had a Monday April 20, 2026 appointment 8-12. They never showed. When we called we were told by the automated system it was changed to Thursday April 23, 2026. We called this morning and had it changed to today between 7-11am. We have a confirmation number. Called BODEWELL and it was changed to NEXT Tuesday April 28. They have no record of these appointments. This is an incredibly difficult company to get a hold of a human and speak to regarding repairs. Makes me rethink getting GE appliances.