Guardian Protection Products Reviews

The frame and springs collapsed on a 9 month old love seat. The technician videoed this issue (which is covered) but the people reviewing the video declined the claim because foam is not covered. How they changed the issue from frame and springs to the non covered cushions beyond me. This company is nothing more than a scam business. When purchasing furniture do not buy insurance from this company.

I am getting the runaround even though they accepted my claim and scheduled a technician who never arrived, obviously. My first red flag was when they were sending a technician from Texas to my home in Iowa. Big time scam and this plan was highly recommended by Ashley Furniture. I cannot find their address (Guardian's) to serve them. Anybody have it? If not, class action suit against Ashley, anyone?

Would give it a zero star if I could. Horrible customer service. Repeatedly asked for the documents and photos of the same items. Denied the claim because it was past the 30 days - listed somewhere in fine print in the terms and conditions. Padding on the chairs was falling apart but that was 'not covered'. Reps could barely speak English when you finally were able to get someone on the phone. Stay away from this product and save your money!

I was coerced in to giving a date that the damage happened which made it beyond 30 days. Claim denied, they don't pay for anything unless it's caused by food or waste! Really!!!! Screws fell out, one side is on the floor. Don't waste your money. SCAM. SCAM. SCAM.

Purchased a Sofa/Loveseat Combo from a local Ashley Furniture Mart and paid an additional amount for 5yr warranty. In less than 3 years the sofa and loveseat started ripping out in front of seats. Filed claim with Guardian Protection only to be immediately denied --- stating that the ripping and tearing of vinyl is not covered. Do they even cover and pay for any type of claim? Appears to be a money making scam company. Ashley Furniture should investigate the authenticity of this claim and the GPP claims process.

Really - zero stars. I submitted a claim for broken recliner - bolts were stripped and the recliner started to fall apart. They declined the claim saying, "that stain is not covered." Stain was never mentioned. I submitted a new claim really spelling out the frame problem, even citing the paragraph in the contract that covered it. They declined it because, "a previous claim had been submitted." Never buy anything from Bob's. They hide behind this group that is a fraud.

Refused to replace or repair my furniture. I called 5 times and still can't get my broken furniture fixed or replaced.

I purchased a warranty for a $5,000 sofa, expecting coverage as outlined in the terms and conditions. After three years (still within the warranty period) I experienced an issue that is explicitly covered under warranty. I submitted a claim which was denied almost immediately with a generic response stating that this wasn't under warranty. I responded referencing the specific section and clause in their warranty which indicates this issue would be covered. After that Guardian Protection Products stopped replying to me altogether despite many follow-up attempts. I have called, I have messaged through the portal multiple times and have received no further response. If you are considering purchasing a warranty through Guardian Protection Products, be aware that even when you reference their terms directly they will not respond, let alone stand behind their warranty.

I purchased a Guardian Protection Plan for my ivory-colored sofa and was very disappointed with how my claim was handled. When a couple of stains appeared, a technician came out to do spot cleaning. Unfortunately, after the service, the treated areas looked uneven and inconsistent compared to the rest of the sofa. I reported the issue, and a second technician was sent out. Instead of correcting the problem, he only took photos and said he would recommend a full cleaning or possibly fabric replacement.

This has to be the worst insurance - repair company I have ever dealt with. You just go around in circles with them. Basically they are not going to repair your furniture and it’s a big waste of money, likely a con. I can’t believe La-Z-Boy furniture partners with them. I will keep that in mind for future.

I purchased Ashley leather furniture Emilia modular sectional worth over $5000 in early 2024. Late 2025 there was an incident that lead to damaged furniture. My son fell into the sectional when he had a seizure. I called and reported to them. They sent their middle man to access the damages. As usual 😒 he works for the interest of Guardian not for their customers. The claim was denied they stated over time usage and normal wear and tear. This is my ticket number **. Every effort I made to explain fell on deaf ears. The staffs are very rude, unprofessional, nonchalant and mean spirited towards me. We spent over $5000 on those furniture. Now we are looking to buy another set. Keep away from Ashley Emillia leather, it's the worst of modular furniture ever. Guardians wars should be shut down permanently for defrauding people. Be warned.⚠️

I made a claim for review Match 10, 2026. I covered my bedroom suite by this plan. I had a spill on the dresser which caused small discoloration. My claim was denied immediately and even through their dispute process it was denied. I personally have 20+ years of dispute experience and know that due diligence was not warranted. This plan and coverage is a complete waste of money.

Horrible experience with this protection. Between trying to file a claim, speaking with a representative, and any claim you submit gets denied. I have submitted 3 different claims for 3 different items in 3 different occasions and all have been denied. When you follow up with a phone call to speak with a representative wait time is over 40 minutes and although they say a supervisor will call you back I haven’t heard back. Such a claim my money and trust went to this protection.

DO NOT GET IT! They do not honor anything. We made a simple claim where the bed frame failed on a corner. You'd think that's an easy one. Nope. Several backs and forths. No phone calls. No return emails. Then tried to wait until the insurance was almost run out. Don't waste your money.

This is the worst company I have EVER dealt with in my entire life. That is not an exaggeration. This company is the definition of a SCAM. Expect MONTHS of phone calls with 0 resolution. Expect HORRIBLE customer service. I have been hung up on numerous times by their agents. They refuse to allow you to talk to supervisors or managers. My claim is valid and covered yet I cannot get a resolution. I have been in a holding period for months while my covered furniture remained broken. Eventually I ordered the parts I needed on Amazon and fixed it myself. It took one day for parts to arrive and 5 minutes to fix it. Guess what, they will not reimburse me either. Their company is designed to NOT HELP YOU. Every step of their process takes a week at minimum between simple updates on next steps. THIS IS A SCAM. I am combing the internet for cooperate contact information so I can get in touch with their legal department.

Don’t buy the insurance policy! They don’t pay and find all kinds of reasons how to deny one’s claims. Bel Furniture sells this crooks insurance policies and it’s a scam. Don’t be taken like me. Stay away from both Guardian and Bel Furniture! Please take my advice!

Buyer beware when purchasing a protection plan administered by Guardian Protection Products, very disappointed. I paid for a furniture protection plan in good faith, believing it would provide peace of mind in case of accidental damage. When damage occurred and I submitted a claim, it was denied. It’s frustrating to pay for coverage and then discover that the damage doesn’t meet their criteria. The limitations were not clearly explained when the plan was sold. Based on my experience, I would think carefully before purchasing this protection plan. In another words, you are just giving them money for free, they don't cover ANYTHING. I wish I could give them zero stars.

This protection plan is a joke and a total waste of money! The repair (replacement of a couple of parts, which took two months to arrive) has still not been completed. They had an independent local repair person call me two to three weeks ago, but I'm guessing his quote was too high for them. So here I sit. DON'T waste your money. It's not worth the cost or the frustration!

PLEASE DON'T WASTE YOUR MONEY!! I hope this reaches as many people as it can. Please do yourself a favor and DO NOT BUY furniture from Bob’s Discount Furniture. And ESPECIALLY do not purchase their Goof Proof protection. I have 3 children and of course we are going to use the furniture a lot. I had the furniture for over two years before ever filing a claim and wasn’t expecting to with Guardian Protection plan .. They sent someone once to clean my furniture and some of the stains did not come out and they then sent someone again and that person broke and ripped my furniture and Guardian THEN denied my claim for a new couch. They made up all these excuses why they wouldn’t process my claim after I spent so much money!

This company is a fraud and will not cover anything. It is supposed to cover pet damage. They are trying to say that urine odor is not damage and it is not covered. Biggest joke of a company. You will talk to someone overseas and can not get a manager to speak with

I filed a claim for a broken chair, only to be told it was not covered because the protection plan excludes failure of assembly joints. This is unreasonable, as a chair — a core component of a dining set — should reasonably be expected to be covered when it fails under normal use. The chair legs bent inward and the screws pulled completely out from the bottom, causing the chair to collapse and leaving my guest on the floor. This created a serious safety hazard. While I am grateful they were not injured, the situation could have easily resulted in harm. Avoid at all costs. This company fails to act with urgency or accountability and shows no concern for customer safety.

Would love to give this place zero stars. Purchased a 5 year warranty on my reclining sectional. 2 years after purchase it rubbed against the wall and tore the leather. I submitted a claim to Guardian and after several emails back and forth (asking to submit things I had submitted during the initial claim) they told me to submit my receipt. I got online and copied the receipt and sent it to them. They told me again to submit a receipt. So I called and spoke with customer service. He said the receipt I submitted was for an RAF reclining sectional and I had damage on the LEFT SIDE!! He said you need to submit a receipt for the LAF recliner. I said it’s a sectional! RAF is just the orientation and you should know that if you are selling protection plans for them. It’s all sold as 1 unit. They said they won't approve my claim without a receipt showing I paid for the left recliner section of the sectional!! I have no words for how stupid this company is.

I bought Bob’s Furniture Goof Proof Insurance against my better judgement. I don’t typically purchase these insurances because they are usually scams but Bob’s manager of the Middletown Ny store promised me if there were any problems to include (rips, stains, defects or motor issues) the insurance would cover it, a little over a year later half of the recliner seat sunk in resulting in you sitting lopsided in the chair causing back pain. I contacted Bob’s insurance and was denied the claim stating it was normal wear and tear which is not covered, I replied to them with several messages stating that this is not normal wear and tear its structural and can they please send someone to look, that was a few weeks ago and as of this review they have not acknowledged or responded to me in any way. These people are scammers and should not be in business, what they are doing is actually theft and should be prosecuted for it. Bob’s Furniture should be ashamed of themselves for selling this insurance. Now I’m off to the BBB website to report them!!

Don't waste your money on this warranty. My couch is 14 month old, the whole underneath of the recliner is torn. They will not fix it saying it is from normal wear. Ok, we do not sit in the under part of this so how can it be normal wear wear??? What a joke. I will NEVER purchase anything from Bob's since this is their warranty.

In 2023, I purchased a recliner from Bob’s Discount Furniture and a repair service contract from Guardian Protection Products. In December 2025, the remote failed locking the recliner in the upright position. For the last month, I have been trying to get the recliner fixed without success. GPP is clearly dragging their feet. For anyone reading this review, don’t buy furniture from Bobs. But if you must, don’t buy the protection contract. Save yourselves the aggravation!

I purchased furniture from Bob's Furniture and store associate recommended this warranty to me. I bought warranty services to cover furniture. One year down the line, I filed claim and been told stories. Two claims files have seen nothing done. They are fraudsters.

Updated on 04/23/2026: This is the absolute worst insurance - repair company. If you enjoy a lack of communication, going around in circles and never getting any resolve, go with this company. The lack of communication and customer service confusion is absolutely insane. It took nine months for them to tell me they can't help me. I can't believe Becker/furniture Mart would partner with this company. They are absolutely horrible. Three weeks after we bought our sectional from Becker/furniture Mart, the motor broke we were told to take pictures. We had to do a video chat with someone and they were supposed to be right on it. Well… It's nine months later and nothing. Do not go with this company. It's a complete ** show and a joke. What a clown show!!

Contacted Guardian because three piece reclining furniture that I purchased from rooms to go was out of warranty as of Nov. 25. Red leather sofa as well as recliner has discoloration. Reached out to guardian today received an email stating that discoloration was not colored. What a freaking waste of money.

I bought an adjustable bed from Sit 'n Sleep. I reached out to Guardian and I was a couple days late on the (30) day notice. I had two surgeries and was sick for quite some time. Once they said I missed the 30 day notice, they will not even return any emails now. I also bought a couch and paid for their insurance. I was told that if any happened, any stain they could not fix, they would replace the furniture. They came, attempted to get the stain out and then said "sorry we can't get it out" and never heard from them again. Worst insurance ever!!!!

This company finds ways to not stand behind the warranty you pay for. We claimed damage on a couch we owned for 2 years. They denied the claim saying we didn't claim it within 30 days even though we told the rep it just happened. They wanted to place a date on it so outside the 30 days by saying "could we use October 30th for the date?" Once they submit it then they came back with sorry you are denied. I WOULD NOT ADVISE ANY ONE USE GUARDIAN OR ASHLEYS FURNITURE WARRANTY AS THEY ARE BEING SOLD AT ASHLEYS.

Will not repair anything, even though that's the literal point of the company. Useless and a waste of money. They've made every excuse why nothing can be fixed on the claim and I can't believe I've wasted my time and money on this.

If I could give 0 stars I would. My dogs chewed one of my cushions in the care of a sitter and I filed a claim but since it’s more than one spot they won’t cover it. My platinum plan says it covers pet damage but only one spot not two. So if you have more than one animal you better hope they don’t team up to chew it cause only one is covered and if there’s two spots no other claims will be accepted from here on out. What a TRASH company.

Total scam. They don't actually do anything, they outsource it to incompetent technicians and give you the runaround in an overly complicated (and poorly-functioning) online system, hoping you wear out before they actually have to DO anything. Save your money!

Submitted a claim due to my daughter slipping nail polish on my couch which is supposedly “covered.” A technician said they would come to clean the stain. He came took pictures and left then we received an email saying they do not cover accumulated stains. Our claim is for a specific stain that recently occurred.

This company is a complete scam and could care less about customers even during the holidays ! Do NOT even waste your money! And shame on Bob's Furniture for having this company represent their name! My claim was put in on 10/18 and I still have no resolution! For something that cannot be fixed !! It needs to be replaced! The technician himself said it needs to be replaced but somehow my report said fix! And all they do is apologize and promise you escalation and still nothing! On top of that, my technician was 2 hours late! With no notification! Absolutely RIDICULOUS! A scam! Bob's and this horrible outsourced company should be ashamed to even exist! You should feel horrible for treating people this way! Sad that I even have to give them 1 star just to post.

This is the worst insurance company; my recliner was covered. They approved for me to get a new recliner in the amount I paid. The furniture store does not have the recliner (discontinued) or anything I want. Guardian told my furniture store they can issue me a check for a settlement; I called Guardian and they are refusing and telling me my claim is closed after several months of waiting. I asked to speak to a supervisor as I am not satisfied with this resolution, I was told they only respond via email. I will be reaching out to my Attorney General, and BBB as this is a scam on customers.

If I could give this crooked company a zero, I would. They denied my claim for my love seat that has a center console with a lid that went down slowly and now just slams shut. The part that is on the covered list the furniture store gave me, Guardian told me it's not covered. No wonder they have so many negative reviews.

Worse company to have a warranty with. The attached picture is waiting on hold before I hung up..I was working so I lost track of time until I was ready to leave at 5 and noticed it was 2 hours on hold..be prepared to wait for emails and contact them plus another person. It's just a hassle to deal with..

The Guardian protection plan is a complete scam. They convince you to pay extra money for “protection,” but when something actually happens, you end up chasing them down for weeks, getting no communication, and then being told the issue isn’t covered. I filed a claim months ago for my couch after it wouldn’t fit through the door of my new place. I followed every step, submitted every photo, and waited patiently. They scheduled a technician who NEVER showed up and never called. When I called back, I was told I’d receive an email to reschedule… which never came.

This is the worst insurance company, my night stand was covered. They approved for me to get a new night stand in the amount I paid. The furniture store does not have the night stand or anything I want. Guardian told my furniture store they can issue me a check for a settlement, I called Guardian and they are refusing and telling me my claim is closed after several months of waiting. I asked to speak to a supervisor as I am not satisfied with this resolution. I will be reaching out to my Attorney General as this is a scam on customers.