Complain about a product or service

Guardian Protection

Felicia of Winston-Salem NC (12/22/08)
We purchases an alarm systems thru D.F. last November. We were robbed two weeks ago. We found out that when we set our alarm and it was set off by accident that no one called nor did the police come. I have been sending checks to Guardian and they have been cashing them. I called them 12/19/08 to find out they are no longer monitoring us.

Is was and they said they sent us a letter about the change. No they didn't. I have looked and looked for the letter. I called the man who sold us the alarm and he has yet to return my call. I set the alarm off on purpose 12/20/08 to see if we would get a call No call police or from the alarm system. The alarm cut off after 6 minutes. I called Darryl F again and no answer, he phone just rang. I have left him 3 messages since 12/19/08.

Charles of Havre De Grace, MD November 19, 2008

Charles of Havre De Grace MD (11/19/08)
We signed up 3 locations with Guardian. They messed up the first one completely. We found this out as they were installing the second location. Fortunately, we were within the 3 day cancellation period mandated by the State of Maryland. According to their paperwork, they had 20 days to pick up the equipment or it became our property.

The contacted me 45 days later and said I owed them 1700. They stated that they did not care about the paperwork for cancellation nor Maryland State law. They expect us to pay for the equipment. Note that the installer left behind the box for the key fob unit. I goggled the brand and model. The HIGHEST price I could find was 29.95. Guardian priced it at 150.00 retail value. They are simply misleading and are basically ripping people off.

We are expected to pay for equipment they abandoned under their paperwork and Maryland State law. We are being continually harassed by these people.

Chris of Pottstown, PA November 10, 2008

Chris of Pottstown PA (11/10/08)
My wife and I are struggling to meet our monthly bills. I called Guardian to ask to cancel my service and they told me I had a 5 year contract. I explained that we are struggling to meet our bills and I was calling them in advance of defaulting on the payment. Steve the first rep I spoke to, told me he could not do anything for me that I signed the contract. I told him I thought it was crap because these are extenuating circumstances and a year and a half ago when I signed the contract things were different for me. I know he was saying what he is told to say, so I asked for a supervisor.

Vicki basically told me they could give me 3 months free but other then that they could not give me any help. This is absolute BS because istead of letting me out of the contrcat they want me to come up with 1765 to get out of it. If I had 1765 to pay to get out of the contract I would not be in this situation. Horrible that they won't work with people in these hard economic times.

Angela of Baltimore, MD October 23, 2008

Angela of Baltimore MD (10/23/08)
My husband had a 5 year contract with guardan. About 5 months ago we decided to upgrade our system to a wireless one (not with guardian). At that time, our contract with guardian had not yet expired, so we continued to pay until the contract was fulfilled. We contacted guardian to cancel the service and was told that because we did not notify them in writing within 30 days of the expiration, we were automatically signed up for an additional 5 years. I would think that a reminder notice about the terms of agreement for a contract this long would only be fair.

This is outragous. Even cell phone companies, who are some of the most underhanded people, do not hold you to the terms of your initial contract length. Guardian service is so antiquated that the only way they can retain customers is to trick them into the service. Someone please tell me if I have any recourse, I am now paying for 2 systems

I was told by a customer service supervisor named Chuck that I had no choice but to continue paying, that is ridiculous.

Calton of Upper Marlboro, MD October 13, 2008

Calton of Upper Marlboro MD (10/13/08)
I decide to go with a different protection service which was wireless and once I got everything in place I called Guardian Protection services to terminate my contract. I was told that I was entered into a 5 year contract. No one called and asked me if I wanted this contract. They said as long as you didn't call and complaint they assume that everything was find. They do not have a termination section and I was told the only way to get out of the contract was to pay it in full.

I feel that there should be someway that with All the complaints I've read about we should be able to start a class action lawsuit. They've take advantage of the military also. My self being retire military I've been trying to get the word out to all my friends. I moved into my new home in Jan 2002 and originally had them wire my home for the security and internet connection.

I no longer use there services at all so why must I pay for services that I am not receiving.

Gooch of Beavercreek, OH October 1, 2008

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