Hague Quality Water

Justin of Wichita, KS November 15, 2009

in July of 2008 my wife and I were conned into buying a Haque Water Max water system from one of Jim F's sales associates. We were told numerous things and made various promises that ended up being just salesmans lies. First, we were told that we could move the system anywhere in the country one time for free. LIE. We were told that we would receive 5 year supply of soap products for free. LIE. We were told that we would receive professional installation. LIE.

The system was installed by Jim Fugarino, I say installed, it was rigged to stay in place is more like it. Jim, who claimed he was a master plumber, rigged the machine to drain into my washers drain pipe. Long story short, the sytem flooded my kitchen numerous times. When I called Jim out to fix the system he first tried saying there was nothing wrong with it, then ended up tying the drain into the main drain for the house.

I told Jim about the flodding of my kitchen issue. HE seemed liked he was realy sorry and "looked" at my floor for me. My wife and I had thought we had done a good job of getting all of the water up. Apparently there is a lot more that goes into water cleanup than just cleaning up the water. After Jim said our floor appeared to be fine we went back to using the system as before. We started noticing discoloration in the floor and called out a disaster cleanup company.

The short version is they said we had extensive water damage and some mold issues because the water penetrated the wall then it the system leaked. Of course Jim said he was not going to pay for my floor to be fixed, Hague said it was the dealers fault, and aqua finance basically told me to screw myself and started reporting to the credit bureaus that I was no longer making my payments. I sued. I sued Jim and Aqua Finance for breach of contract. It was not a quick process and the two companys decided to settle out of court.

I wish there was a class action law suit I could have been a part of. For the general principal of it. This company uses deceitful sales tactics and does not hold up to its end of the agreement but expects you to pay. I can guarentee there is a breech of contract violation with every sale. Unfortunately these people have been doing this long enough they know how to skirt around it. Verbal promises made in the livingroom never seem to hold up in the courtroom. That is why I am making it my duty to tell everyone I meet about how Hague Quality Water stole my money, caused damage to my house and had to be taken to court before they would do what they promised.

timothy of venice, FL November 3, 2009

i purchased a hague watermax system in june of 2006. the system worked great until august of 2009 when the power supply (transformer) went out. i called the dealer to come out and look at the system. they called my son who was at work at the time and said they were there but they would not do anything until they got paid for the service call which was 90.00.

this system came with a 25 year wrty and i also paid an extra 100.00 for an extended warranty. the dealer never supplied me with any paper work other than the bill of sale. i have contacted hague directly and spoke to a billy s. who basically said hague does not supply prts to anyone but the dealer.

i am at wits end trying to get this system back on. i paid 4000.00 and only got 3 years of service. if anyone can help please do. i am a maintence supervisor and deal with a/c elec and plumbing venders everyday. if their service chgs were 90.00 to 180.00 they would not work for me. i think 90.00 is excessive after i paid for a warranty

my whole house is turning orange. the sink the washing machine the showers. the water heater has failed twice because the filter is not running. all i need is the transformer and they wont sell it to me without getting a 180.00 service call

Monica of Erie, KS September 23, 2009

I purchased a water filteration system for my home about a year ago from Hague Quality Water. My husband I were told that it would take care of alot of our problems. I felt itchy all the time no matter what I did. I was told it would help that it didn't. We were told it would make our skin softer and it doesn't. It has made my clothes start stinking after I wash them I am embarrased to take my children in public. I contacted Hague they sent out a technician. The technician said everything looked good I waited a while longer and nothing had changed I had only used 3 bags of pottasium in alomost 8 months. I called again no one returned my call I tried to call yet again and found out they went out of business. I then decided to get online and file a complaint with the Hague Corporation located in Groveporrt Ohio I talked to a gentleman there and he told me to call another place in joplin that does service for them. I called and they sent out a technician he said everything was good but it wasnt. I have talked to people now for almost a year to get this system working correctly I have tried everything they have told me. Tamara is now doing business under another name but still for Hague she even came to my home and smelled my clothes and took a sample shirt back to her boss to show him that they smell bad.

I dont know what to do I am paying over 8,000 for a system that only worked for about a month ever since I have had it and now nothing is working and my husband and I have told them more than once to come and get it because we have tried more than one thing and we are tired of messing with it. Hague tells me that it is not their problem since the business that sold it to me went out of business I have to go after him. I believe that it is still Hague's problem because it is still under manufactuer warranty and something needs done. I was also supposed to be provided with a 5 year supply of soap products almost none of them work. I was told this system would help with our health and save us money thats why we bought it and it does none of the things Hague Represenatives said it would. If you can help me figure out what to do please do. I am currently buying my normal soap I used before I got the system and my clothes still smell so I would say its the system itself.

Roger of las vegas, NV July 11, 2009

We bought this water system about 8 years ago. It cost approx 6,000. It worked Ok for a couple of years then It started leaking from the main tank and also from the R O tank. We were suppose to have a lifetime warrenty but when we called for service we soon found that was not true. The company that we bought our system was gone and instead we got a different co also called Hague Quality water The new service company has a new phone number "702-367-1998" and new address -9785 Gallo Drive las vegas NV 89147.

They imformed us that the warrenty was no longer valid. We received service from them and was charged for parts and service after the last annual service call I broke again and they said that the blatter in the RO tank was shot and we would need a new one. We were told that the annuaL service calls were to keep everything working right , It is just a joke now because it is just more good money after bad . I have read reviews from alot of people that are having the same problems as we are and they are wondering what can be done. Is there a class action we can get involved with or something?

wally of kansas city, MO July 10, 2009

pushy and deceptive sales tactics, closed on first call, my mistake, should have researched the company first. turned my name and personal info over to a finance company without my knowledge or permission. 3 weeks later, some customer service rep came over on the pretext of checking the system, and using high pressure tactics to sell the system for 6000.in the meantime, the finace company is hounding me for finance charges even though i cancelled the account and paid cash for 6000, way overpriced

Damasicus of North Las Vegas, NV May 31, 2009

I purchased a Hague Water System from Green Living Industries,Inc and was misslead into believing that the payment of 125.68 was @ 12% finance charge. The total purchase price was 4950 which consisted of cleaning products that were included to offset part of the payment by not having topurchase these items for the next (4) years. We were also given a gas reward card to receive a rebate for gas useage and found out the company in Florida was under investigation for fraud.

The finance company has used the contract to tack on their finance charges up front to make the item unaffordable @ 18% and not the initial original contract aggreement.

ART of PANAMA CITY , FL May 29, 2009

Water system was installed in 9-2-2004 and had a 25 year limited warranty that they will not honor or return my phone calls on. When I first called they were very nice and gave me another person to call after dealing with Dave R and he said he would try and help but once again nothing. I've called corp. office but evertime I call the guy I talked to first is always on the phone and never calls back after detailed messages.

Scott of Chandler, AZ May 4, 2009

On 4/13/2009 Hague came out because water would not come out of my kitchen RO system they installed in 2001. They charged me 108, claimed they fixed my problem and told me I also needed a computer monitor replaced for my water softener. The technician told me I was covered under warranty and that Hague would call to schedule a follow up appointment.

After he left, the water in the kitchen still did not work so after several days of getting no call I called Hague and was told it was not covered under warranty and that it would cost me 200 for a monitor and 40 for a new RO tank. I asked to speak to a manager but had to leave a message. After two unanswered voicemails and no call from the Hague manager, I called again on 5/4 and demanded to speak to a manager. A while later the manager called and while I was trying to explain my concern, began yelling and swearing at me. I have unsafe water for family of 4 and spent 108 without getting my problem fixed

Susan of Pittsburg, KS April 28, 2009

Our household was not informed of the class action suit or the fact that Hague is out of business. We have a leak in our watermax system and need a new filter for our reverse osmosis drinking water. Who do we contact for service now in our Pittsburg, KS area?

Does this mean that we no longer have a leg to stand on with our contract with Hague? We were serviced by the Joplin MO dealer as recently as 15 months ago. Please advise us what to do. No one answered the phone when we called, so we left several messages. When my husband called again today the recording said the number was disconnected. Thank you.

Bobbie of Lee's Summit, MO July 18, 2008

When the seller came to my home they advised that some of the things that was making us ill would go away. Like my daughter has exzema, and its still relavant to this day its going on 2-3 years since we purchased the unit. They also advised that we had high levels of metal and hard water that wasnt good to drink. That was the reason we purchased the unit, to help our daughter and we thought it was heathier.

I'm paying for something has never lived up to what I was told it would do. I have to pay the monthly installment regardless if the unit is giving me what I was promised. I dont have the contact info for hague at this time i have left a mess to get it with the company!

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