Complain about a product or service

Haier Freezers

Dar of Wittenberg WI (07/07/08)
We purchased a small chest freezer for our son for Christmas in 2006. Two weeks ago it quit working while he and his wife were on vacation. When he called Haier he was given a service center to call. When he did the service man said it would be 60.00 just to come and look at it, and it sounded like a relay gone bad. It would cost 120.00 to fix it + the service call and he'd be further ahead just getting a new one.

I am so frustrated with the junk manufactured these days and this one in particular. When I called Menards the manager said there was nothing they could do about it. I've e-mailed Haier and have not received a response as of yet. We paid over 200.00 for the freezer and it only lasts 1.5 years? Obviously an inferior product.

Larry of Tampa FL (09/21/07)
11/10/06 purchased a Haier HUF138PA Freezer from Home Depot. Mid-July 2007 the freezer stopped working, and we lost approximately $450.00 in produce and meat. Contacted the Customer Svc Dept and was told that a repairman would be sent out. After two weeks we called back as no one ever showed. A repairman was sent in mid-August and he said the freezer could not be repaired and should be replaced. He left without leaving any documentation.

We called Haier again, Sept 7th a repairman was sent from Mel's Air. This gentlement stated that the condensor and compressor needed to be replaced. He left without fixing the applicance. We called again on Sept 11, and sent an email asking if the appliance had been approved for repair or replacement, since we had not heard from anyone.

I was asked to fax a copy of the report from the 07-Sept repairman, and a copy of the sales receipt to show that the applicance was still under warranty. No response. We called on 21-Sept and was told that we would be called back after we fax the same documentation that was faxed on 11-Sept. No call back.

My husband is terminally ill, and we use this appliance for certain foods and medications. We have been inconvienced for over two months, plus the cost of the food that was lost and the cost of the appliance that does not work.

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