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Nagdalena of Las Vegas NV (08/29/08)
Last July 22, 2008 we bought a stainless steel refrigerator GE here in Las Vegas. However, the refrigerator is defective. When we called Home Depot referred us to GE Service. The serviceman came three times. The third time he attempted to fix but he was unsuccessful. He informed us that he will inform his supervisors and he said that we will just wait for their call. We waited for one week but but there was no call.
Finally, we went to Home Depot to inform them what was goin on. Home will not allow to return the refrigeror or will replace it, because they said it was over one month when we purchased. Home Depot wants us to keep the refrigerator and GE will fix it for us. It is so unfair that we bouth a brand new refrigerator but we are getting a lemon. We are so disappointed as a loyal customer of Home depot. If you go back 3 or 4 years ago, all our appliances, blinds and tiles were purchased from Home Depot.
Judi of New London OH (08/28/08)
On 5/27 my husband and I went to home depot to look for appliances and carpeting as we had just purchased an older home to remodel. We purched all Maytag,as they were having a large sale and you received a rebate of $ 400 if you bought the qualified items. We ordered matching washer ans dryer, stove, refrigerator, and dishwasher. These items were not to be delivered untill we were moving into our home which was to be 7/17. So on my papers it stated delivery 7/17. Well, here we are moving into our home on the 15th and our appliances would be there a a couple days.
On 7/15 I received a call from Whirlpool that my appliances were on back order. Let me remind you they were purchased 5/27. So now they would be there 7/31. Not having a thing to cook on or to even keep things cold we started filling ice chests. I contacted Home Depot and expressed how, we'll say, unhappy we were and they went to another Home Depot, filled our order, except frig that would be delivered 7/31. We noticed our washer and dryer were not perfectly matching but couldn't remember exactly what they looked like in the store. Ok, now we are spending over $3 a day to keep food cold, what a hassle.
On 7/29 Whirpool called again saying my frig was still on back order. Now here we are, if we cancell our order we loose $ 400 rebate so agreed to wait again. This time delivery was 8/9. On 8/7 we received another call from Whirpool. It seems they can't get us that frig as it has become obsolete.I phoned Home Depot, they ordered me a new model, which I got a week later. Now it's time to fill out rebate as I have all appliances and serial numbers. I took all my papers to the appliance department and Beth started to fill them out.
They delivered me the wrong washer. Mine was over $100 more than the one I have. They wanted US to return the wrong one and we said, you deliver us the right washer and you can have yours back. This is 8/28 and I still haven't heard a word about the trade. Sure has been a long struggle since 7/15 and hope someday to get our washer and rebate check so we can go to Lowes and get the last few things for our home to be complete.
we spent way over $100 for ice, which we were told they would give us $100 to compensate. We'll see
Al/deb of Sinking Spring PA (08/25/08)
I had a stove/refrig. picked out at Home Depot. The HD appliance specialist was wonderful. I had purchased 3 Home Depot coupons for $18 for 20 percent off up to 3,000 on eBay. When we presented them to buy our stove and refrigerator, we were told by HD manager they never accept 20 percent off coupons and it was a scam, and coupon was no good. The coupon looked very legitimate, and had the Home Depot Insignia front and back, scan code, et cetera. I asked for a statement to the effect that it was not their coupon, and the manager would not give me such statement. I explained I needed something in writing so I could go back to eBay with it if I were scammed.
He asked me for the coupon, which I gave him because I had two more. He said he would give me 10 percent off instead of 20. The store was already having a storewide sale at 10 percent off, and I figured okay, I would at least get 20 percent between the storewide sale and the 10 percent the manager offered us. The clerk and manager had taken our paperwork we were given by the appliance specialist who wrote up the order less our coupon so we no longer had the figures. We had a pressing appointment, and this had taken way longer than we expected, so my husband just wrote the check for the amount they presented to us.
When I arrived home I looked at the invoice, and we had actually paid MORE than the storewide sale price, and NO extra 10 percent from the coupon fiasco. It took three attempts and two days to call the store before I just accepted their offer of a correction to the storewide sale price and $200 discount, - not necessarily to my satisfaction, but I was tired of struggling over it. They are holding our check for ten days until it clears, and then we are supposed to go to the store and pick up our refund or credit for the amount they overcharged us. I have to trust that they will.
In the meantime our appliances arrived, but the guys who brought them were trouble from the minute they jumped off the truck. The one asked my husband for his power drill as their's had died. The one guy sat on top of my new refrigerator in the street trying to remove the doors. The other guy brought in the tray to the refrigerator and crashed it in our doorway. I asked him to set it down. I wanted to tell him how hard I worked for these appliances and to please be careful. He mumbled something nasty under his breath, would not look at me, and said he didn't have to listen to me, and was just thoroughly rude. His dress was very unprofessional and inappropriate, and his attitude was bad as to be scary.
My husband told them to just put the appliances at the door and we would take them in and set them up ourselves, which we did, and I am so glad we did. I actually quickly snapped a photo thru the door of the guys with the one sitting on top of my new refrigerator, because I was concerned in case we had a problem, and I'm just glad we did not let them do anything further than to leave the appliances off the truck for us to take care of. A horrible experience in every way, except my appliances are safe and seem to work fine.
I still do not know for sure if our Home Depot coupon was really a fraud as we were told by the manager. I was later told these coupons are given to store employees. I don't know what to believe. I also spent a lot of time trying to get to the bottom of the actual price we were being charged. Finally, I feel we paid for a delivery service we never received, as this is built into the price somewhere even with a rebate. I would not buy anything major at Home Depot again.
Jeff of Colorado Springs CO (08/22/08)
I purchased an LG refrigerator 2 years ago from Home Depot. Imediately after I received the unit the plastic funnel that directs ice from the ice machine broke. I was not able to get a replacement part. The part that was offered me did mot fit. Later the plastic drawers in the refrigerator broke, which I have been patching with crazy glue. The plastic in the unit seems to have a lot of filler in it (feels dry instead of slick) - manufacturers put filler into the plastic to deduce costs.
Lately the ice dispenser keeps freezing up. I will not buy LG products again, and I do not recommend them. I got screwed buying LG. I do not believe there is anything I can do but give it away - I don't want it.
Stephanie of Tatamy PA (08/18/08)
I purchased a range and refrigerator from The Home Depot in Easton PA. To begin with, the salesperson entered my order incorrectly. When the woman in Customer Service brought that to his attention and asked if he would delete the order and enter it correctly, he said he would do it correctly on the next order and left us at Customer Service. After Customer Service entered both orders, I realized that she entered the wrong price for the refrigerator. ( it was showing up over $100. more than what was advertised.) Again, she had to void the order and start over while I went back to Appliances and pulled the display tags for both appliances. My total order was almost $1500.00. You would think that the sales staff would point out that there is a 15% restocking fee on returned items.
At any rate, the appliances were delivered a week ago and they don't fit. As soon as the delivery team put them in my kitchen, I could tell they didn't fit and asked them to take them back immediately. They refused and told me to keep the appliances ( and use them!) until I went back to Home Depot and found something that fit. I insisted that I really did not want them in my kitchen, they didn't fit, and again, they refused to take them back on the truck. I immediately called the store and told it would not be a problem, but I had to wait 24 hours to make arrangements to have them returned. I waited the 24 hours, the sales person I spoke with earlier was off so I was given to someone else who really couldn't help me.
Two days after that, I received a call from someone named John who told me there was a 15% restocking fee and I could either pay another $65.00 to have this independent company pick up the refrigerator, or I could return them myself. The next day, I went in to the store and spoke with Frank, the Operations Mgr. who reinforced what John told me re: restocking fee & delivery fee. He asked me to replace the appliances with something else. I told him I had been in his store on 3 different occasions and no one offered to help us. One night, we walked out because we couldn't find anyone to help us. I also told him I couldn't find the correct size at Home Depot. He asked me if I purchased new appliances somewhere else, and I told him I purchased them at Sears. He basically said, we can get the same appliances that I ordered through Sears.
I left the store to have dinner & returned about 2 hours later. I told him I didn't want to do business with his store & I wanted the appliances picked up. At that point, he said they would waive the $65. delivery fee, and they would try to have them picked up Monday or Tuesday. (This was Friday evening.) Today is Monday, I called the store twice, and spoke with Frank once, who said, Oh, didn't they call you? I said they hadn't and he said he would call them. It's now 7pm and I haven't heard from anyone. If I have to return them myself, I will, but I do not want to be held responsible for any scratches or marks on these appliances.
I'm preparing to put my home up for sale and cannot do so until I get these appliances out of my home. Additionally, I'm probably going to be held responsible for the restocking fee which comes to $400. Almost the price of a new range and $400 that I can hardly afford to throw away.
Rod of Hanover NH (07/26/08)
I must say, anyone who wants to special order anything from this outfit should really think twice, especially if you have a time line for delivery. I've special ordered twice from this specific store and both times, they can't deliver even close to time frame I was quoted.(both times items to be shipped to store for customer pickup)
This last time, ordered a dishwasher -- store checked and had 17 of the specific model in New Jersey (site they receive deliveries TWICE a week)and should be no problem, delivery expected in 10 days. Now, at the end of 3rd week(almost into 4th week)since ordered and paid for in full, they have NOT EVEN SHIPPED the item yet. Went into store and had salesperson call --- said would maybe be on the next Fri or Monday shipment. Checking their web site to check on order, STILL not even shipped yet. (has only said on web site, for 3 weeks, that order in transit, not shipped.
Been without dishwasher for over 3 weeks now and becoming totally discouraged with Home Depot service/deliveries. Come Monday, if order isn't at the store, or verified that is shipped, am planning on canceling order and demanding full credit back. Will then buy same unit from a more reputable operation that either has item in stock or can specify 3-5 day delivery. Must say, am disappointed that I didn't go ahead and order from Sears as they have ALWAYS delivered on time!!!!
Kimberly of Poulsbo WA (07/24/08)
Home Depot does not stand by its service warrantys. We bought a GE front load heavy duty washer with a four years service contract for an extra 200.00 Not only did Home Depot not service the product in a timely manner, we were bounced back and forth between Home Depot and its service contractor, neither taking responsibility for a series of mistakes that took over four days to correct. We were treated in a very rude and cavalier way by management at Home depot, and by the customer service line for Home Depot.
I have since learned that Home Depot buys in bulk and accepts seconds in their appliance dept., which means that they are selling items as new when they may be rebuilt or a factory reject. Fraud, I believe is the word. Coupled with a useless warranty. Of course we will never set foot in Home Depot again.
We were forced to buy another machine.
Kimberly of Poulsbo WA (07/24/08)
Home Depot does not stand by its service warrentys. We bought a GE front load heavy duty washer with a four years service contract for an extra 200.00 Not only did Home Depot not service the product in a timely manner, we were bounced back and forth between Home Depot and its service contractor, neither taking responsibility for a series of mistakes that took over four days to correct.
We were treated in a very rude and cavalier way by management at Home depot, and by the customer service line for Home Depot. I have since learned that Home Depot buys in bulk and accepts seconds in their appliance dept., which means that they are selling items as new when they may be rebuilt or a factory reject. Fraud, I believe is the word. Coupled with a useless warranty. Of course we will never set foot in Home Depot again.
We were forced to buy another machine.
Cathy of Priest River ID (07/21/08)
The model of dishwasher I looked at the store had the bottom rack that I wanted.LDS 5811 I think. I was upgraded to LDF 6920 I do not like it as you can not put bowels or pans in it The dishes fall together and do notcome clean. I don't feel that I should not have more expense buying another rack when what I thought I was ordering. After doing the install I find out I did not get what I wanted.
Kim of Sierra Vista AZ (07/18/08)
I am an assistant director at a child care center Sierra Vista AZ. We had schedule an in door field trip for our children with the Home Depot. They were to come to our center and teach the children how to build a certain project. The children were so excited for this particular field trip. So you can imagine that when they did not show up and did not return our call, they were devistaed. This field trip was planned two months in advance. This shows the quality of service that Home Depot provides.
Another personal incident that happened to me, was when I bought a vaccum cleaner at the same Home Depot before the incident listed above. I took home a brand new vaccum cleaner and tried to use. The belt broke during the first use. I tried to take it back but the manager by the name of Mike told me that it was silly that I was trying to bring it back for a belt. He told me not only would he not replace the vaccum, he would not even replace the belt. Two months later after I replaced the belt myself, My vaccum broke and I had to replace it with another one NOT FROM THE HOME DEPOT!
Petronella of Park City UT (07/11/08)
Bought GE refrigerator in Oct. after 9 months it is completely broken and lost $300 worth of food. GE won't honor any replacement even though we have had service calls on this already and it has never worked right. Home Depot won't honor that they sold us a bad unit. First they ordered and delivered the wrong model, it took another 30 days to receive the correct model, then another wrong model was delivered the next day.
We have lost so much time and money by using Home Depot for poor customer service and not honoring bad products that they sell to us. No more Home Depot, no more GE products, ever.
Saul of Elgin TX (07/11/08)
I thought it was great that I could order my appliance at the Indiana Home Depot and get it delivered to my new Texas home. That convenience became a bad mistake. The service technician came out and told me that the dryer's poor performance was not the dryer's fault since it was working as designed. Specifically, it told me clothes were dry when they were not all dry and all of my wash and wear shirts needed to be ironed. I could ship the units back to Indiana for a credit, but they would need to be packaged for that. If I just put them on a pallet, I could not insure the units.
On top of that, Home Depot apparently decides which product reviews it will allow to be posted on its web site. Mine failed to make their review. I had previously purchased high end lamented flooring that performed poorly, but neither the store (even corporate) nor the manufacturer even felt they needed to respond to my written complaint. Yes, I should have learned, but....
I am stuck with this poor performing Maytag dryer.
Eliseo of Lake Havasu City AZ (07/07/08)
We purchase a 308-657 Everstart New 10 K Rem Bktless Port AC. This unit will not operate at 10,000 BTU output at Lake Havasu temperature and humidity I am a register Mechanical Engineer and I will contest the manufacturer to produce the test results of 10,000 BTU. We returned to Home Depot on Sunday 06/2008. I wish to receive an explanation from the manufacturer at what conditions the AC should delivered 10,000 BTU. Thank You
Steven of Olney MD (07/07/08)
Purchased a LG Clothes washer and dryer while applying for a home depot credit card to get the additional discount. Products were delivered on time but the dryer did not operate (it spun the clothes) properly and actually dry the clothes. Called the store and was referred to the delivery company. Called the delivery company and was referred to the factory. Called the factory and they set up an appointment for the following Monday. Called to confirm on Monday and the appointment was not set up, then rescheduled for Wednesday.
Person showed up on Wednesday as promised and could not fix the machine. He ordered several parts still not being sure of what was wrong. Set up a return date, scheduled for 1 week away. I called the factory to complain and check the status of the ordered parts...ie. would they arrive in a week? Why they could not be overnighted/FEDX, etc. I was informed that the parts did not show a deliver date nor showed them as in stock within the USA hence, the lack of delivery date.
I called Home depot back and requested a replacement machine. They denied the replacement machine and claimed it was a factory warranty problem. I showed up at the store, demanded that Home Depot remove the appliances, cancel the order at no cost to me, period.
They claim I owe them money for the washer for a re-stocking charge due to the fact that nothing was wrong with it. I replied that I had bought a pair of machines and services under a single order which Home Depot has failed to adhere to since the dryer machine was delivered defective and has not demonstrated a single correct operational cycle thus, they did NOT fulfill the terms and conditions of the signed agreement.
They are taking the products back, possibly this week and intend to charge me a 15% restocking fee...a fee they will never receive since I am also cancelling the credit card for their failure to deliver the products under the terms and conditions agreed to. If however I would have received a single working cycle from the dryer, they would be correct. In this case, they never completed the delivery and paid for installation successfully as promised thus, I will not pay a cent.
3.5 hours of my personal time haggling with the folks. 1 day taken off of work by my wife for an appointment that was promised by LG yet not delivered buy their representative Another 1/2 day off of work for me to cover the repair person.
Linda of Greensboro NC (07/07/08)
I ordered a White downdraft cooktop(CVGX2423W) thru Home Depot. I wanted the Black grates and burner caps with this unit (as their description leads you to believe you can get the black OR gray grates & burner caps). No where does it say you must get the gray with the white cooktop or the black with the black cooktop. Their descriptions are very misleading, and customer care doesn't care at all. (They told me I could buy the black grates & caps for an additional $85.00 each X 4) I hope the Attorney Generals office will look into this, as I feel it is misleading and deceptive to the consumer....
Jeni of Shelby MT (07/07/08)
Vector Pocket Power Inverter 95 Watt Model No VEC041, SErial number 6225142- bought at Home Depot. Caught on fire when plugged in to vehicle cigarette lighter. STill have it- difficult to put out fire. Car not damaged but DANGEROUS
Inverter caught on fire inside a vehicle
Ella of Ragland AL (07/04/08)
I am 75 years old. My husband is 81,he is totally bed fast from a massive stroke. My clothes dryer gave out. I went to Home Depot 6/19/08 bought a new Matag washer and dryer. I was told they did not have the washer and dryer in stock. It would be delivered the next Tuesday. I tried to explain . situation. This made no difference. The washer and dryer was delivered 6/24/08. I washed 1 load of clothes. The 2nd load water would not run into the washingg machine.
The waher and dryer was delivered 6/24/08.I washed 1 (one) load of clothes. The 2nd load water would not run into the washing machine. They only work in this area on Tuesday and Thursday.They came today. did not have the part they won't be back until next Thursday.
Julie of Spokane WA (07/02/08)
My husband and I ordered a washer & dryer (Amana) from Home Depot on 6/20/08. The first available date for delivery was 'sometime' on 7/1/08. This 11 day delayed in delivery should have alerted us of the upcoming problem. When they called my husband (he took a day off from work for the delivery), they said that they would be there at 3:00 pm. They arrived on time, hauling away my broken washer & working dryer, installed both the new washer & dryer, and supposedly tested both appliances. All this done in 30 minutes. After troubleshooting the dryer and over two hours of attempting to dry a medium load of laundry, the 'New' dryer still wasn't blowing any hot air.
On 7/2/2008 at 8:37 am I called Home Depot and was informed that they need to send my call to the appliance department. At 8:52 am (15 mins on hold); Bernie answers and informs me that I now have to call phone number 866 for service. This is the Maytag repair center. My question is; why can't Home Depot do someA Quality Assurance before shipping non-working or broken purchases? This incident and a previous incident where we had some (2 out of 11) kitchen cabinets delivered broken (sides caved in and was told WE needed to return them to the store even though they delivered them & they didn't have any others in stock to replace) we will never solicit this greedy, non-customer friendly business again.
[Maytag will] be out 7/3/08 (tomorrow) to fix the dryer. My hat is off to the Maytag team. Maybe they shouldn't let Home Depot sell their equipment.
Husband missed one day of work (had to use vacation), I lose 1/2 day of work for Maytag (Not Home Depot) repair man, time lost on numerous phone calls (and lengthy hold times w/Home Depot)
Marland of Lake George NY (06/30/08)
Purchased 10 Ac units from Queensbury NY store. 3 years after purchase 7 of the units are not usable because of realy CHEAP plastic control knobs have split. Replacements knobs are not available as Home Depot can not identify their own product. They claim they can not identify maker of unit by serial numbers listed on the Air conditioners side.
I have to replace $1200.00 woth of product because Home Depot is to inept to be able to provide about $20 worth of replacement parts. I had sent high resolution photos of the knobs in an effort to identify knobs needed. Weeks later the customer care rep message box is too full to even leave a follow up inquiry.
Ten perfectly working air conditioners will be heading to a landfill. $1200. in product useless as it is IMPOSSIBLE to get any type of customer service. Endless voice promps always lead to a leave a message and NO returned calls.
Paula of Waleska GA (06/16/08)
7 Weeks ago i called to request repair on my washing machine under an extend warranty that was purchase from Home Depot. they sent an uqualified repair person that never showed up when he made appointments for us to be home. I requested another more reliable service to be dispatched. The set the next appointment up with a repair service but it took them two weeks to get to us. During this process we have missed three days of work. The tech determined it was the transmission and would have to order parts. He advised we could use the washer to wash very small loads because at this point it was only leaking.
On Saturday 6/15 I place a very small load of undergarments to run on delicate and the washing machine caught fire. It filled my whole bottom den with smoke and all the fire alarms went off. My husband had to pull the washing machine out of the house onto the back deck to keep it from burning down the house.
The warranty company now tells me it will take another two weeks before they can do anything about this. First the repair person must deem the washer unfixable. He in turn must file a report, the warranty company need to file there paperwork all in all it will be at least another two weeks before they will be able to do anything for us. This is the worst customer service I have ever dealth with. I feel after all we have been through a voucher should be issued for a new washer and delivered for all we have been through. But no they continue to give me the run around with no resolution.
The money we spent for this warranty was not worth it. By the time you factor in laundromat expense, three lost work days without pay,plus money spent to have three repair companies come to my house, they could have bought us a new washer by now. I can only hope this message gets out to anyone that is considering to purchase and extended warranty with Home Depot, do not do it! It is not worth the time and money.
Lost time from work - 3 days without pay. Laudromat bills for 9 weeks. Gasoline to get back and forth to laundramat. House filling with smoke and now smells of burnt rubber. Plus the distress of almost having my house burn to the ground.
Caroline of Lawrenceville GA (06/04/08)
I purchase a GE Appliances Refrigerator and my estimate delivery time was from 3pm until 7pm on 06/03/08. I waited until 6:30pm and I contacted the # and spoke to reprensative. I asked her if she would check and see what time they were coming to deliver my appliance. Reprensentative place me on hold and she was not able to speak to a delivery person because he was probabaly at a customer house and they are not suppose to answer the phone. She said she left a message for the delivery person to call me and give me a ETA...
I waited for the phone call. At about 9pm they finally came. When I question the delivery guy to find out why I never received a phone call and why they came so late. He was rude and told me that they are a private contractor and they don't communicate with Home depot... The delivery person was so rude he didn't even try to apologize. He was very unprofessional. So I cancel my orderI am not going to do anymore business with [this] company because if these are the type of companies have contract with I rather take my business else where....
Ken of North Miami Beach FL (06/02/08)
I received delivery of Maytag washer/dryer on 5/27/08, after waiting 3 weeks for delivery. About 2 hours after delivery the dryer power button stuck in and I could no longer turn on the dryer. I HAVE A BRAND NEW DEAD DRYER IN MY LAUNDRY ROOM. Home Depot could not help me. Maytag support sent a tech the next day, and he could not fix it. Parts would have to be ordered and I have to WAIT for that delivery. The store would not replace the unit or refund my payment. It's all on Maytag. Maytag says it is fixable and will not replace a BRAND NEW DRYER. I am not able to use the dryer.
George of Toronot OTHER (05/24/08)
We bought an LG washer and dryer from Home Depot, then shortly afterwards cancelled our order. Home Depot lost the cancellation, then forced us to either pay a 15% re-stocking fee or accept the order.
Our new dryer has a paint flaw in it and we are fighting to get a new one installed at no cost to us. Home Depot is pretty much washing their hands of the problem, stating that it is now between us and LG. LG wants to replace the front control panel. We are concerned that this will lead to problems down the road. Factory installation is almost always superior to post ad hoc repairs. Our friends bought from Sears and Sears took their appliances back at no charge after the appliacnes were used. Sears has a 90 day money back return policy. Home Depot should just take the unit back and deliver a new one - no questions asked. Our recommendation is buy at Sears, not Home Depot.
Richard of Mt. Pleasant MI (05/13/08)
. I purchased an LG washer and dryer from Home Depot on January 21, 2008, and was told I would qualify for a reimbursement check of $55.00 for the delivery, and a store credit for $150.00. I submitted everything I was requested to. Since that time, I have called numerous times, and have been given the run-around. They have acknowledged that my submission was correct, and that I would receive the credits,
They tell me things like they sent the check (said this twice). It is obvious to me now that this is a SCAM, and that they have no intension of ever sending me anything. I cannot understand the reasoning behind this way of doing business. I will NEVER make another purchase from any Home Depot store and will advise all my friends of what has happened to me.
Alan of Angier NC (05/06/08)
In May 2004, I bought a thru-the-wall Maytag brand air conditioner / heater. The Home Depot flyer for these Maytag units stated there was a five year in home parts and labor warranty.
In early 2007 this unit broke and would not work at all. I had all my paperwork, receipt, warranty information, and the Home Depot flyer that clearly stated the Maytag / Home Depot warranty. Well Maytag said they were not responsible as the unit was actually manufacturered by Fedders Corp. under the Maytag brand name. Maytag referred me to Fedders. Fedders gave me nothing but problems for nine months. Home Depot would not give me credit for the unit, but they did offer assistance and finally got Fedders to send someone to the house and get the unit to repair it.
It took about two weeks and the unit was returned. After four months, it broke again with the same problem. Neither Home Depot or Fedders will take care of the problem. I have nothing good to say about Home Depot. Their advertizing clearly stated thw warranty. Can you help ?
Could not use my work shop for the spring / summer months as it was to hot in there to work.
Aimee of Deltona FL (05/05/08)
WOW! I REALLY WISH I HAD SEEN THIS WEBSITE BEFORE BUYING MY WASHER AND DRYER. I bought both at Home Depot and WAS told by the sales person to leave the door on the washer open because I am in Florida and the humidity would just cause problems. However, I was unaware of all the other issues that the LG washer & dryers are having. I am debating buying the extended warranty for my items and I think I now have my answer....
Rob of Crescent City CA (05/01/08)
My wife and I purchased a set of W/D's. They are both GE machines. The washer is a top loading 18 position We purchased these in November 2007. The washer seemed fine until two weeks ago. The washer went into the spin cycle, and that was it. The timer simply finished its cycle without it spinning. No other setting would allow us to spin. We called a work center and the repair person stated that he new what it was without even testing the machine. The lets me know that this occurrence will probably happen again. I seems like GE is still selling a machine that is faulty. I would like my money back (full refund) for the set of GE washer/dryer and purchase another brand.
My wife and I are both ill and it causes a huge inconvenience to go into town to launder. It is almost 45 minutes drive back and forth, and another 3-4 hours at the laundry mat. Costs are: (fuel & wear/tear) $10.00 to $15.00; and the $15.00 to $25.00 for laundry usage. We've been into town twice. There has been no reply as to when it will be repaired.
Janet of Coal Township PA (04/29/08)
I purchased a LG Tromm washer that has stunk from the first washing... I was told to wipe down the door after every couple loads, and after a couple months, check the drain on bottom... and empty it... I only use HE detergent, clean the rubber rim, and inside of the door after every use with lysol disinfenctant, and still I have a terrible odor.. I even keep the door open between loads with is a real pain in the neck... I am greatly disappointed in this purchase...Glad I only bought the washer and didn't buy 2 mistakes from the same company.
I have spent nearly 1 thousand dollars on this machine excecting it to last a life time.... what a waste of money
Matt of Sterling Heights MI (04/26/08)
GE hotpoint Water heater lasts one day! Home Depot sells water heaters with built in defects. I trusted them on a Water Heater from GE and they obviously don't check out the cunsumer ratings! They are big on buying lots of extra warrenty and GE is Big on rebuilding their water heaters just as soon as you have paid to have it permenently installed. I do not relish the thought of paying for several installations to get one working Water Heater or sitting home Monday to Friday 9 to 5 losing work time to wait for a one day old water heater to be rebuilt! I am extremely dissapointed!
GE should not be allowed to sell water heaters on days that they will not fix them! They can sell me a water heater on the weekend but they won't fix one unless I miss work sitting around during the standard 9 to 5 Business hours. Therfore sales should not be allowed during hours when service is forbidden! So I have a water heater installed Saturday that they do not want back and won't touch for days later leaving me in cold water them in hot water with me!
I will have to pay to have a plumber (who is not responsible for appliance quality) to replace my water heater since GE has a policy that refuses return and begins rebuilding your product the day it is installed!
Virginia of Valencia CA (04/22/08)
I ordered a GE rangetop s/o #1hsb683991 & was advised over the phone if I had it delivered to my home I would be refunded the $59 delivery charge but it wasnt explained to me how I was to receive it. Will it come in the mail, do I need to go to the nearest store with the paperwork ?
Patty of Tempe AZ (04/03/08)
Bought refrigerator on 3-15-08 from Davey, received it 3-18-08. Defective, had it removed and new refrigerator delivered on 3-25-08 by Ed and Goomie. They did NOT give us a courtesy call, therefore they were delayed because of that mistake. They claimed, it was not on our work order They slammed my front door, were NOT going to removed tape and debris until I insisted. All in all, very unprofessional and childish. Better yet, they said they did not have a level on their truck. My husband spent the next full morning leveling what they said was fine. On 3-25-08, Davey agreed to credit our credit card $100, for spoiled food. Much to my surprise, our account was ONLY credited $52.64 on 3-31-08. Again, lied to and poor decision on Davey's part.
Mental stress immeasurable, my husband is 78 yrs old with cancer, and the anguish caused is so not needed.
Patricia of Fawn Grove PA (04/01/08)
The Home Depot was having a special on LG appliances. We went to the store and purchased our refrigerator because it was in stock. The salesman stated that the range we wanted showed 0 on the screen which meant there were none to be had and we would have to wait until LG shipped more which could be a few weeks. One week later they called from the store to say the computer showed 35 being shipped, and told me to come in to place my order. No one ever stated that the cost ($1,100) would be charged IMMEDIATELY to my credit card. This item is not even in the United States yet. Why am I responsible for paying for the item before it's even in the warehouse? The Home Depot corporate customer care person stated that it is their policy to charge people when an item is ordered. I completely understand that concept when it is in stock and can be delivered within a week or so. However, this item won't even be in the US until the 10th of April and I don't feel it is fair to charge me for something that they don't even have yet.
Steve of Central, AZ (03/26/08)
I purchased a set of GE front load washer/dryer in August of 2006, with an extended warranty for 4 additional years. I am now having a problem with the drain pump on the washer. I called Home Depot and have been getting the run around for about two weeks now. They tell me to call GE for anything that is over 1 year. I call GE and they could not find the warranty info and said that Home Depot needs to contact them to straighten out the problem.
I called Home Depot back to relay the information to them and the rep gave me a number to call to register the warranty myself. Thinking that this might expedite the repair I went ahead and called them. The response was that I could initiate the registration, but it might take 1-1.5 months to get it completed before any repair could be ordered. I called Home Depot back and told them this information and have now been waiting for about 1 week for action.
Dawn of Hiawatha IA (03/12/08)
The day the LG Dryer I purchased from Home Depot was delivered and set up, it was making a loud noise. The delivery person said that after awhile the noise would go away. The noise did not go away, so I called Home Depot, and they referred me to LG Electronics to have it repaired. Since the noise started the DAY IT WAS DELIVERED, I wanted the dryer replaced and not repaired. It was faulty when I got it!
LG Electronics has refused to replace it. The manager at Home Depot said LG Electronics has terrible customer service, and they NEVER replace appliances, they only repair them. I contacted Better Business Bureau to get this resolved, but LG refused to replace my faulty dryer. Going through Better Business Bureau did not help. Then I went into Home Depot to discuss the faulty dryer. The manager said he'd get back to me and never called back. This has been going on for over a year now. Where do I go from here?
LG Electronics does not stand by their product and neither does Home Depot. I am extremely frustrated. I will continue to fight for a replacement dryer because IT WAS FAULTY WHEN IT WAS DELIVERED.
Rick of Mesquite TX (03/10/08)
Our refrigerator went out on Thursday, so my wife went to Home Depot on Friday and ordered a new one, with a total cost of over $2,100. The sales person told her it would be delivered on Monday or Tuesday. On Monday the delivery company called and said it would be Friday - one full week after we bought it. I called the store and talked to Ray, the assistant manager. He said he was sorry but there was nothing he could do. I argued with him, but he insisted it was out of his hands. I am amazed that one of the largest corporations in the world outsources the most important customer experience. I am also amazed that they do not empower their local managers to do whatever it takes to make buyers of large items satisfied. Being without a refrigerator for a full week is more than just inconvenient - it's expensive.
Had to eat out for a full week.
Lisa of New York NY (03/06/08)
They delivered a small refrigerator on the wrong day, which my doorman Louis Torres signed for, and then Louis claims he gave it back to them. My refrigerator was stolen.
I am out $180.00. Please sue them.
Eric of Owings Mills MD (02/15/08)
I purchased a stove, refrigerator and dishwasher (all stainless steel) in Aug. 2007. In the first delivery two of the three appliances had scratches and dings. The crew (who spoke very little English) could only deliver the dishwasher. I was told to call store to set up a new delivery date for stove and fridge, which was done. On the 2nd delivery, the stove was fine but the fridge was too big for the space (the crew measured), and we needed a smaller size. So the fridge was not even taken off the truck, and again it was a crew who spoke little English. I went to the store to re-order fridge in a smaller size only to find that the smaller size was much more expensive than the original. Was also told by the clerk we would need to pay another delivery fee, but after asking for the manager, he waived the delivery fee after hearing our tale of woe! The fridge was set up for a third delivery day was delivered with no problem.
I mailed in the rebate for $500 rebate Sept. 2007. To this date (Feb 15, 2008) I have not received any rebate. I have tried calling the store who gave no assistance. They had tons of excuses why it may not be back. I'm not sure at this point what to do. It leaves me scratching my head wondering how they have continued to get away with this kind of questionable behavior. HOPE YOU CAN HELP!
Patti of Dillsburg PA (02/13/08)
We ordered a stove at the store and my husband was told they would deliver it on a certain day. He stayed at home and it never was delivered. Late in the day he got a call from the warehouse that it was damaged. My husband went to the store and asked for a refund. He was told that it would happen and that the refund would appear back on our debit account in a couple of days. 4 days went by and the amount still was not credited. We called. (This is for our summer home were we were having some work done - keep in mind we don't live there and were there on the weekend). They told us we could reorder if we wanted. We decided that if they could assure us it would be available on the date we specified, that we would drive the 3 and a half hour ride to the house to see that we would be there to receive it.
We were told that we would get a call the day before about the delivery time window. We never got the call, so we went to the store and got an unbelievable runaround. No one could find it on the computer in the appliance dept. The fellow at the customer service desk was not experienced, he had no clue. We are not hostile people, but my poor husband who has been DEALING with this for 3 weeks told them it had better be there the next day. Well, ironically on the way home in the car, they called us and told us they would deliver tomorrow. They finally did, but is all this lack of customer service necessary? We will NEVER shop at this location again - no matter what.
David of Ontario CA (02/06/08)
We purchased a new top of the line refrigerator, washer and dryer from home depot. The installers had to remove our very large, heavy oak/glass front door to get the fridge into the house-no problem. After a short period of time, I went into the laundry room to observe installation of washer and dryer. They had crammed the washer up against the wall at an angle pinching the two water hoses, and in the process smashed the plastic electric plug cover on the wall. The guy was in the process of trying to remove the old fitting from the gas valve with two pairs of old pliers and was getting nowhere except to round off the brass fittings. I told him that the washer installation was unacceptable and then asked if he did this every day, and where were the proper tools for removing the fitting? The two of them told me they couldn't finish this type of installation--and drove off with my front door leaning against the outside of the house!
I promptly called the home depot I purchased the stuff from and was put on hold forever because no one could find the/a manager. Finally one came on line and after explaining to him what we just had experienced, I was told it's out of our hands. I reminded him that the sale and installation transpired with them, at that store, and THEY charged me for installation. He then told me another company installs the appliances, work it out with them. I asked him if he was going to drive out and help us put the door back on it's hinges. He informed me that that was my problem too! We got our (large) neighbor to help us set the door back on it's hinges again. I moved the washer away from the wall, replaced the plastic electric plug cover, got the kinks out of the braided hoses that we purchased as an option, got two small pipe wrenches out of my tool box, removed and replaced old/new gas fitting in about 2 minutes and finished installing the gas dryer. But I couldn't even get my 50 buck installation charge back from home depot.
50 bucks isn't a big deal, it's the principal of the thing #1, and #2 the blatant lack of integrity that this company represents. DON'T SHOP THERE!
Lewis of Orange Park FL (02/04/08)
I bought a Maytag refrigerator, a microwave, a dishwasher, and a range from Home Depot of Orange Park on Dec.11, 2007. On 2/04/08 I called Maytag and also the Asst Manager at HD; Fred would not give me his last name or badge number. I had a problem with the water dispenser and explained to him that Maytag had told me to call them. He told me that it was not their problem--to call Maytag again. I asked for his full name, and he refused to give it to me and was very rude and no help
No help from Home Depot at all, and I will not recommend them to anyone. I owe them a small sum and will cancel my credit card with them.
Rosalie of Mountain View WY (01/14/08)
We purchased an air compressor from Home Depot. It was never used and it did not work . The regulator was stripped. We called their help line and was told that even though he had record of our purchase, that without a receipt we were out of luck. Even if we had had a receipt, we would have had to purchase the parts to repair it anyway. We have spent literally 10's of thousands of dollars there, but over a $90.00 compressor (with extended warranty which we lost) will no longer do business with them.
Julie of Jacksonville IL (11/25/07)
I bought 3 Magnavox 42' plasma TVs and every one of them was damaged or lasted anywhere between 5 months to 8 months. Wow...what a buy! Home Depot say they are not responsible and that I need to deal with Phillips. It seems like no one wants to take deal with this issue.
I have been put in a situation where I have bought 3 expensive TVs and have nothing to show for it except the bill!
Raymond of Woonsocket RI (11/25/07)
I bought a front loading washing machine about 2 months ago. In the contract I signed, I was told to send in a rebate form for the delivery charge of $55.00 which I did. I have not received it. I contacted Home Depot a number of times with no results. I have had this happen to me about rebates before but I never thought Home Depot was like that. I will cancel my Home Depot card and never shop there again. It will cost them more than that.
I have lost confidence in Home Depot. Most big corporations are like that - they become so big they just don't care. I will file a complaint with the better business people.
Nancy of Egg Harbor Township NJ (11/15/07)
I bought a NEW floor model Maytag Epic Gas Dryer 7600 series on 11/15/07 with my Home Depot credit card. I picked it up and took it home and installed it. When I went to use it, there was a lot of lint in the lint trap, more lint in the fixed plastic pre-lint filter, and some long reddish-brown hair that was caught in the edges of the drum. There is pet hair mixed in the lint. This is absolutely gross! I have called the store and made my complaint known to (Chris) the on-duty manager. I need to call back tomorrow AND Saturday to speak with 2 different managers (Mike and Tom). I will follow up with calling the credit agency that covers my credit card. Will keep you posted.
Bobbi of Gilroy CA (11/12/07)
I purchased from Home Depot a gas range with delivery and installation. Told the sales rep that we were on propane and to make sure range would work with propane. He assured us it would only take a minor orifice adjustment at the time of installation. The install crew removed and hauled away old range, and installed our new range and hooked up propane supply. We told them it was propane and to make sure it was set up for propane. They spoke little English but said "Yes" and shook their head to everything. We have flames that shoot up 12"-plus when lighting burners and oven continuously runs with 12" flame. We called the store, and they told us they do not do propane installations and not to use the range until the orifices were adjusted because it is dangerous! I asked why then did we pay for install?
I asked to speak with a manager and as of today, Monday, no one has returned my calls. I have spent over two hours on the phone with various people with no luck. They basically told me to just call someone out to fix it. This could be a vary serious liability if my elderly mother was home alone and tried to use the range.
Now we are having to locate our own appliance repair person and cannot use our new appliance (can't cook!) until we find someone. Now we will need to take time off work when we find a repair person. We have the cost of the appliance repair person, the prepared foods and the time off work.
Max of Somerset PA (11/05/07)
Home Depot doesn't post my review of GE Refrigerator GTS17FCSWW. I don't think my review was so harsh it warranted not posting. Here is my review.
First of all it took 14 days for them to deliver it and when it finally got here they was a dent on it. The icemaker water line I bought additional for $9.99 was useless. All it was was a 6-foot hose and the deliveryman said he wasnt going to hook it up because I didnt have the fittings or shutoff valve. The lady on the phone said he would install the water line for free as long as I bought it but that was wrong.
He never even leveled the frig and I asked him to take back the icemaker water line since he wasnt going to install it. Here its been 10 days and I still havent seen a credit back on my credit card for the return of the water line.
The drawers on the door are way too big for anything except a gallon of milk. Everything just falls over when I close the door even a 3-liter bottle of soda falls over. I installed my own icemaker water line and it started making ice then just stopped. I looked into the freezer department today and there was an ice cube stuck already preventing the icemaker from working.
My neighbor told me that is how they get rid of dented appliances, they send them out on delivery items.
When they started to bring the frig off the truck into the house I mentioned coming around the steps and he just came down the steps anyhow, putting black marks on the side of the frig from the hand bar on the steps.
Now I have to wait for the $100 rebate for the dent from GE, the $25 gift card and $55 free shipping rebate. I wonder what else will go wrong?
All in all, I am completely unsatisfied with this frig. I should have just gone to a bonafide scratch and dent store or an auction
Now since I tried to post that review my icemaker broke and a small piece of plastic broke off into the ice bin. Home Depot says the dont accept returns on appliances.
Carol of Tucker, GA (11/04/07)
I purchased a new dishwasher from Home Depot and paid for delivery, installations plus parts and for my current dishwasher to be taken away. When the delivery people arrived, they told me my dishwasher was too far from my cut-off valve (it is just over the 4 foot length of the hose they brought). They left my new dishwasher in my garage and told me I would have to call a plumber.
Well, a plumber is $125 just to get out here, which is over 25% of the cost of the dishwasher I just bought. So I called Home Depot back. It took me calling 3 times over 2 weeks to get a return call. I told them if they could not install my dishwasher, then I wanted them to come get the new one and I will buy another one from a place that will do the install. I was told I would be subject to 20% restocking fee, plus I had to deliver the new dishwasher MYSELF back to the store.
Michael of Johnstown PA (11/04/07)
I submitted my review of a GE refrigerator #GTS17FCSWW on Home Depot's website 10 days ago and don't see it posted as of yet. Since submitting my review the icemaker broke, and I only have had this fridge for 2 weeks. What good does it do to submit reviews to warn people if Home Depot is not going to post them?
It took 14 days for delivery, and when it finally arrived there was a dent on it. The icemaker water line I bought for $9.99 was useless. The deliveryman said he wasn't going to hook it up because I didn't have the fittings or shutoff valve. The lady on the phone said he would install the water line for free as long as I bought it but that was wrong. He never leveled the fridge, and I asked him to take back the icemaker water line since he wasn't going to install it. I still haven't seen a credit back on my credit card for the return of the water line. Everything just falls over when I close the door even a 3-liter bottle of soda falls over. I installed my own icemaker water line, and it started making ice and then just stopped. When they started to bring the fridge off the truck into the house I mentioned coming around the steps, but he just came down the steps anyway, putting black marks on the side from the hand bar on the steps. Now I have to wait for the $100 rebate for the dent from GE, the $25 gift card and $55 free shipping rebate. I wonder what else will go wrong? All in all, I am completely unsatisfied with this fridge. I should have just gone to a bonafide scratch-and-dent store or an auction.
Joseph of Pottsville PA (04/10/07)
I purchased a new LG washer and dryer at the local Home Depot on March 31 2007. Delivery was promised on the 04/05/2007. When I purchased the washer and dryer the sales person said I was required to purchase a new set of hoses for the washer and a new drain hose. Also a new vent hose for the dryer. If I did not purchase the required items my warranty would be void.
When they brought it into the house they had no new hose for the dryer and could not hook up the pair. After I removed the old washer and dryer the night before. I had to put them back in place and hook them up again, while they loaded the new pair back on the truck. A new delivery date was set up for 04/10/2007.
At about 2PM I received a call from Home Depot stating that when they put the washer and dryer back on the truck after the first attempted delivery the delivery people failed to secure the tube on the washer with the bolts that in place from the factory to prevent damage in shipping, and of course the washer was damaged. A new delivery date in now up for the 04/13/2007. This is 2 weeks to get a washer and dryer delivered from about 15 miles away.
Jeff of Dayton OH (03/03/07)
I bought $1400.00 washer dryer and when it was delivered the drain hose was leaking. When repairman came, they didn't bring drain hose specifically asked for. It took another week to get repair man out. They say they will upgrade, it's now been over two weeks. I've paid $1400.00 and have no washer and dryer. And I was billed for delivery. Home Depot won't waive the delivery for the items I've never received.
Thomasof Fremont CA (03/08/06)
We were shopping for a new washer and dryer. We went to all the stores that sold them to look for the best price. Lowes was the best yet then we went to Home Depot and we were told that if we purchased the GE washer and dryer set we would receive a $100 rebate plus a $50 Home Depot gift card. This sold my husband and we bought the set from Home Depot. We were told to wait until the delivery of the units then mail in the rebate and gift card info which I did all on the same day.
Today we got a postcard in the mail from Home Depot stating we do not qualify for the gift cards because we mailed our paperwork in too late. This were never told but,we mailed everything in before 30 days, when I called the rebate department and spoke to "Steven" he told me that the $100 rebate check was mailed out today, what a coincidence since I called today and that we could only qualify for one $25 gift card because some of the mail was post dated after the eligible date and the other mail was posted before the eligible date.
When I asked him how that could be since I mailed everything on the same date and couldn't he see that on the paperwork he stated that the paperwork is in a storage unit and the data entry clerk is the one who entered the information into the computer system that they use. I then told him that the data entry clerk may have entered the info wrong because it should all have been entered as the same date and that they should have the paperwork accessible in case of problems like this so the proof is in front of them, he in turn told me, quote: "maybe you're the one that's wrong and maybe you need to check your paperwork,you give us proof that you sent it in on the same day then we can see what can be done, until then you don't get your cards" un-quote.
I then became very insulted and frustrated and now I feel like we have been ripped off and treated like useless pieces of crap.
Kathryn of Lake View Terrace CA (02/22/06)
Two weeks ago, I went to Home Depot and told them my refrigerator had broken down and that I had an emergency need for a new refrigerator. On the advice of their sales person, I bought an LG refrigerator. I was told that the earliest they could get it to me was a week later. I was not happy about it, but was in a bad spot, so went ahead and ordered the delivery. I also bought a portable dishwasher.
The night before delivery, I received a call from the company telling me my merchandise would be their the next morning. I received a second call directly from Home Depot telling me my dishwasher was to be delivered. When the truck arrived, the dishwasher was on board, but the driver had no refrigerator. I asked the driver what happened to my refrigerator and he said he didn't know what I was talking about. I asked him to call his boss and found out what happened to the rest of my order and he couldn't be bothered.
I then called Home Depot and only then was I told that the item was on back order and they had no idea when delivery could be made. When I told them that I had told the original sales person that my need was an emergency and had been promised that the goods could be delivered, their only response was oh gee, we must have dropped the ball. They then offered to "allow" me to come in and purchase a more expensive refrigerator, which I would have to wait an additional two weeks to receive.
I told them this was not satisfactory and asked them to call their delivery agency to resolve this.
Last night, I received a phone call on my answering maching that my merchandise was now available and would be delivered this morning.
Martha of San Diego CA (02/06/06)
When the washing machine was delivered by Home Depot, they badly ripped the vinyl floor pushing the washing machine across it.
Although the delivery person wrote the damage on the order form they refuse to take care of the damage caused.
Vincent of Portchester NY (01/16/06)
I bought a hot water heater after opening an account at Home Depot. After my plumber installed the water tank, we found out the item was defective. GE has been giving me so much run around, and the Home Depot will not let me return the water tank for a new one.
We have only 3 minutes of hot water here and my wife has asthma and cold showers are not good for her or me.
Vickie of Bradenton FL (01/16/06)
Six months ago, I bought a freezer, among other items, at Home Depot. I had everything else delivered, except the freezer because it was small enough to fit in our truck.
For the last three months, I have been trying to get the freezer fixed. I waited for an apptointment with Maytag, just to find out it wasn't one of theirs. Then I'm shuffled around for another month and an charged $25 dollars for someone to look at it again! I am then told it was a bad compresser.
So they tell me to throw it out and they would reimburse me only the orgiginal price. NOT the taxes or the money I spent to find out it was a defective product.
They do not reburse for the lost of time, food, not to mention the inconvience during these holiday times.
Michael of Clay NY (01/04/06)
The other day, I went to my local Home Depot store to purchase a new washer and dryer. The deal was all made, and as we sat down to finalize plans for delivery, the salesperson told me that I had to purchase a section of flexible exhaust hose. I told him that I have permanently installed rigid ducting in my home, and that I spent nearly $500 having it installed just last year.
He told me that the installers wouldn't use it: that it is their policy not to connect to existing ductwork. I told him that I was sure he was mistaken, that the policy must mean not reusing existing flexible ducting, but he assured me that he was correct. The only way that the installers would hook up the dryer is if I remove or bypass the rigid ducting, and use flexible hose to connect the dryer to the outside. I spoke to the manager, and he confirmed that this is indeed the policy.
I contacted Home Depot's "Consumer Care" department, and after they called the store themselves, they told me that there is nothing they can do. I installed the rigid ducting because I was told that flexible ducting is a fire hazzard. The run from the back of the dryer to the outdoors is about 15 feet. While this distance can legally be covered with rigid ducting, local building code allows for only 8 feet of flexible duct. I would either have to move the plumbing and electrical connections for the washer and dryer, or move the outside vent to a location within my garage.
I explained all of this to Home Depot, and they were very clear with me that they would rather lose my business than violate their policies. Incidentally, the Lowe's store just down the street has no such policy.
Tom of Woodburn OR (12/29/05)
They sold me a LG refrigerator with a Gift Card offer, but when it came to providing the gift card they said that the offer was no good. I followed their rules but am out 150.00.
Susan of Rindge NH (12/09/05)
We ordered all of our appliances; refrigerator, stove, washer, dryer, dish washer from Home Depot in December. We had scheduled our delivery to be on 12/8/05. The delivery people called us the day before. I spoke to them and told them that I was 20 minutes from work. They said that was fine, we would get a call 1/2 hour before the delivery.
They called my husband on 12/8/05 at 3:57 and indicated that they were 15 mins away. He indicated that I needed 20 minutes to get home, and gave them my cell phone number. I left my work at 4:00 pm. I arrived home at 4:20. I never received a call or did they leave any type of record stating they came.
I called the Home Depot Direct about 3 times and they indicated that they would be there. My last call they told me that they put a message into their dispatch. HDD indicated they would call me back either way. We never received a call.
We now have no appliances, we gave our other ones away in preparation for the delivery. We are a family of 5. They told us that it was our fault. The driver said he waited 20 minutes for me. That is impossible. If he called my husband at 3:57 and said he was 15 minutes away, he would of arrived at my home by 4:15. I arrived at 4:20- We never got a call, and what happend to the 1/2 hour window?
I have never been treated so badly before from a store. These appliances were what we wanted. Now have to wait until next week.
I now have to do laundry at a laundramat. I have to leave work again. I will not stop here. Though it is not GE's fault, they are the ones that set up the delivery and it gives GE a horrible name as well as Home Depot.
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