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Home Depot Bathrooms

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Sarah of Thunder Bay, ON March 8, 2009

Sarah of Thunder Bay ON (03/08/09)
purchased a light fixture for the bathroom. It was a hampton bay one with three lights about a year ago.

the metal on the light fixture started to rust. both home depo and hampton bay stated that it is not their problem and refused to help. this was not a cheap fixture and we feel like we wasted our money on a poorly made product.

Sheryl of Tamarac, FL December 11, 2008

Sheryl of Tamarac FL (12/11/08)
My husband purchased an American Standard compact oblong toilet on Tuesday of this week. He went back Wednesday evening to purchase the same toilet for another bathroom. My husband brought it home and started to install and saw that it was not the same toilet. He specified that he needed a 10 inch ruffin, but, the guy gave him the wrong toilet. Here it was 11:30 at night and after the install there was quite a bit of leaking. He had to take the toilet out and repack everything for return in the morning.

 He went back to Home Depot and was in the process of returning when a guy named Armand told him that by law, he cannot return a toilet. My husband explained that he was sold a wrong toilet last night and that he was NOT a plumber and did NOT know this so called law. My husband tried to explain that Home Depot made a mistake in selling him the wrong toilet. This Armand called my husband a Liar. I am appalled by this kind of manner in which my husband was treated.

My husband stopped at the Home Depot before he started his day at work, and this guy just kept giving him a hard time until eventually he decided to refund his money. He wouldn't even help my husband by seeing if another Home Depot had the toilet hookup that he needed. I know times are bad and people are stressed not knowing which way our economy is going, however, customer service is a very important part of this Armand's job

The only consequence was getting refunded after quite a bit of intentional mental anguish.

Charles of Denver, PA November 17, 2008

A few years back, I purchased a Nutone Bathroom Fan from the Home Depot in Wyomissing, PA. Recently, the fan motor stopped working. So I went to the Home Depot to purchase a replacement motor. After I took about 15 minutes to track down an employee who worked in the department, I asked about a replacement motor for the Fan. I had already looked on the rack, and could not find the model I needed. The employee looked on the rack, then informed me that they don't stock the replacement motor. Period.

I asked how or if I could get another motor, but he apparently did not have the time for me, because he was muttering something under his breath when he walked away, and 10 minutes later he had not returned. I left. I went to Lowes. They asked me what the model was. I told her the model. She looked on the shelf. It was not there. She asked for my name, address, etc. and ordered the part for me right there, on Saturday. I expect to have my fan fixed this week.

Ladonna of Pauls Valley, OK September 22, 2008

Ladonna of Pauls Valley OK (09/22/08)
I ordered two bathroom light fixtures and received them on 08-21-08. There were two light globes broken and I called on 08-22-08 to order replacements. I spoke to Tina and she assured me I would have the new globes within two weeks. Trying to be patient I waited until 09-15-08 and called to check on the globes. This time I spoke to a very helpful lady named Beverly. I was told that the globes had been incorrectly ordered. So, now we start over again with the order. I was told that a rush would be put on the order since it had been goofed up in the beginning. I had hoped the globes would arrive within the week with a rush since the normal time had been two weeks.

I called again today 09-22-08 to check the status on the replacement globes that originally came to me broken. I spoke to Amy and she informed me that the order had been forwarded to the manufacturer and that it would be at least another week. Yes, I am irritated. I have a new light sitting in the box for 6 weeks by the time its installed. No more online orders from Home Depot for me.

My time is valuable and one phone call should have cured the problem of receiving two broken globes. Instead I have now made three calls and the fixture is still in the box.

Tony of Santa Ana, CA September 13, 2008

Tony of Santa Ana CA (09/13/08)
Besides the poor customer service, avoid buying MasterBath bathroom cabinets like plague. In fact, avoid going to Home Depot for anything that they have to special order. It's not cheaper. Lead times are long. MasterBath products arrive incorrect and then you wait another 3 weeks for the replacement.

I wasted time and gas to pickup and then return the wrong product. My tenants demand a refund of their rent since they cannot use the bathroom sink. My contractor has to come back. The granite people cannot measure for the countertop. And the whole time HD has charged my purchase and taken my money.

Lovelen of Waldorf, MD August 25, 2008

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