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Lovelen of Waldorf, MD August 25, 2008
Lovelen of Waldorf MD (08/25/08)
I ordered a master bathroom vanity set which included a double-bowl granite countertop on 11/11/2005. My husband, a contractor was sent to Iraq nearly a week later and spent (18) months the first time and another (10) months the second time with only (3) weeks of actually being home. During this time, I was not able to have the vanity and sink installed.
On 7/14/08, my husband and I hired a contractor to install the vanity/sink combo. To our dismay, we were informed that the sink was cut incorrectly. The vanity itself was 60 wide that included double sink bowls and a 12 drawer in the middle. The actual sink was cut 60 wide with double sink bowls and no 12 space in between the bowls to accomodate the 12 space in the middle. Therefore, it did not fit.
We visited the Home Depot store where purchased on 7/22 and spoke to the department manager Bob. He informed us that he would contact his corporate office to see what could be done. I contacted 'Bob' on 7/29/08 and was informed that nothing would be done on our behalf due to the length of time involved. While I understand that the length of time was rather long, it does not preclude Home Depot from any wrongdoing on the part of providing a quality product. The representative that initially took the order on 11/11/05 (JAP810) did not properly enter in the specifications correctly. The issue of the wrong size still stands. We would like to have the countertop replace with a comparable one at no charge or not to exceed 50% of retail.
Cannot use masterbathroom sink. Elaine of Newark, NJ June 26, 2008
Elaine of Newark NJ (06/26/08)
on 6/25/08 i went to home depot to pick up my special order. that included a hot tub, toilet, apron for hot tub & toilet seat. I waited for 2 hours to get the following results. the service department couldn't find the hot tub or apron. they only found the toilet which was in 2 boxes & the toilet seat in another box. when we got the toilet home we heard something shaking in the toilet box. we opened the outer box which has no damage & took out the white box that the toilet is in. the toilet is shattered. we didn't open the box.
i immediately called home depot spoke with ana martinez (who's very helpful) not like the service dept. i will return the toilet Saturday. Also no word on the hot tub & apron. I'm very annoyed. this sets my whole project back again. The president of home depot really needs to take a good look at his management there. this is the worst home depot i've ever been in. There's a lot of bad language used & unknowledgable people working there. I'm going to take this higher.
My time is precious. I would like to be compensated for my time. Aaron of Austin, TX June 8, 2008
Aaron of Austin TX (06/08/08)
I purchased a vanity set that was on display at the Home Depot. After calling them seceral times I was told part of my order was being deliverd. The vanity, vanity top, and faucet. Iwas told the sink was on backorder.Upon delivery I realized that I had the vainty and the sink, the faucet was still at the store, and what I was missing was the counter top. I have since, after calling them and being blown off many times , found out that the counter top was not available until much later. I have already paid for it. Leaving me to feel as though I have been robbed. I have given money for a purchase that the seller is incapable of providing. Isnt that the definition of theft?
I missed work to wait for an incomplete delivery. I have had to suffer the embarassment and inconvenience of having an unsighlty and nonfunctioning restroom in my home. Robert of Toronto, OTHER April 24, 2008
Robert of Toronto OTHER (04/24/08)
In February of 2008 I went to Home Depot, Gerrard Square, to arrange a bathroom renovation. The bahtroom consultant took my order and arranged for Valleywood Renovations, the contractor for Home Depot to do the work. They were late getting started. They delayed the start date 3 times and finally got started on March 26, 2008. They sent over 2 young guys who turned out to be pretty immature. The installation has had to be redone three times due to ill fitting parts ie. a bathtub that was too long. The tiles around the tub were not lined up properly and looked sloppy.
The two installers did not appear to know what they were doing. One of them confessed that he had a drinking problem. They made a mess of my apartment and the common area in my building gettng me into trouble repeatedly with building management. They wouldn't show up for days on end. They've had the flu, broken fingers, cuts, an eye injury where tile got stuck in the installer's eye and a back sprain. I had to call in a Home Depot field manager. She seemed sympathetic to my concerns but did not seem able to do much to get the installers back on track.
Now, it is April 24, 2008 and the installers have disappeared. The bathroom is in shambles. Nothing has been complete. There is debris all over the floor of the bathroom, my foyer and balcony. The bathroom tiles have not been installed. The bathtub is propped up on two pieces of drywall that the installers appeared to have torn off of a sheet of drywall. Home Depot won't return my calls. I've been essentially left high and dry. I've not been able to sleep. I don't know what to do at this point. I suppose I will have to hire another contractor to take over. That will probably set me back another couple of months. There goes my summer! I went to the Home Depot store originlly because I thought I could rely on them to do a job that is backed by a huge company with a reputation to maintain. I couldn't have been more wrong.
Depression Stress Frustration Expense Extreme inconvenience Pam of St Joseph, MO March 10, 2008
Pam of St Joseph MO (03/10/08)
I made an appointment through a home show in St Joe. for a price quote on a shower stall and tub liner. Even after the phone ordeal, I had a sales person come out who was very kind, but what turned me off to continue dealing with home depot was when he excused himself to go to his car to make a call to his manager before giving me a quote. I felt it was unprofessional to leave to make a call. I felt that the call should have been made and not so secret, was there something to hide or what? If this is the procedure then you need to make changes. I have purchased all my appliances through home depot and also my daughter's, but will not be signing any contract jobs.
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