Complain about a product or service

Home Depot Credit Card

Home Depot • Customer Service • Credit Policies • Equipment Rentals • "Interest-Free" Promotions • HomeDepot.com • An Insider's View --- • Appliances • Bathrooms • Doors • Floors • Gift Cards • Generator • Home Heating • Kitchen Dept • Nursery & Gardening • Rebates • Roofing • Siding • Special Orders • Windows & Siding • Expo Design Center --- • Contractors' Advice --- News • Home Depot Sells Supply Unit As Home Construction Sags • CEO Nadelli Ousted with $210 Million Severance • Home Depot Buys a Bank • Home Depot, Monogram Credit Card Bank To Pay Connecticut $672,000 • Home Depot, Lowe's Settle Credit Card Suit • 6 Months "Interest-Free" Class Action

John of Redmond, OR January 5, 2006

John of Redmond OR (01/05/06)
Home Depot's Credit/Debit Merchandise Return Policy Credits issued for return merchandise purchased with Credit/Debit cards are held a minimum 2 days before credit is posted to the purchasers account.

Home Depots Web site says,"Any purchase made by credit card will be refunded to the original credit card." No where is it written in their Corporate Return Policy that this type of transaction requires a minimum of 2 days to "process".

Credit card purchases at Home Depot are posted to my account almost instantaniously, why not credits? As a side note - US Bank's Customer Service Center has received numerous complaints from their customers regarding this practice. The bank contacted Home Depot Corp. with regard to this issue and were "taken up the ladder, down the ladder and around 'n round" and never did get an answer to their questions. If withholding credit is Home Depot policy than the public has the right to be informed.

Michael of Rossmoor, CA December 29, 2005

Michael of Rossmoor CA (12/29/05)
The return policy at Home Depot states they "Stand Behind What we sell” and if you bring it back within 90 days in "like new condition you can return it or exchange it." What I've found is this is not true, with certain vendors and products there are exceptions to the policy.

However, I can't find these exceptions published or displayed anywhere in the store or on the web.

Becky of Daytona Beach, FL December 22, 2005

Becky of Daytona Beach FL (12/22/05)

We saw a generator on sale, so we put it on our Home Depot credit card, without knowing about or caring anything about six month free interest]. When we got a bill the next month, we paid minimum or more. This goes on until I get this interest charge for 81.74 for one month on a balance of 759.94, so now my balance is 792.74! It is more now than when we started six months ago. We mostly paid 50.00 a month.

Kelley of Sonoma, CA December 7, 2005

Kelley of Sonoma CA (12/07/05)
As you know, Home Depot offers 12 months with no interest and no payments as long as your purchase is 299 or more. I made several purchases in several departments all in one day. One of the purchases in one of the departments on the day in question was for 271.37. I asked, and was assured that since I was spending over 3500 that day that this particular purchase would be part of the zero payment/interest program.

They gave me the wrong parts for that 271.37 item and it had to be returned and exchanged for product that was for an amount that was even less. Again, I was assured that it would be part of the zero interest/payment program because of the initial purchase that it was supposed to go with.

For some reason, the 271.37 kept disappearing and reappearing in the form of debits and credits on my account. I thought I had it all straightened out and payed the account, almost 10K, in full. After that, the 271.37 showed up again.

Every month since September 2005 I have to call and rehash the saga with someone new. And every month I get a different answer. Not to mention that in three months the 271.37--which I don't even owe--has ballooned to 367.14. That's over 35%!

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.