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Home Depot Doors

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Mo of Leesburg, VA April 13, 2009

Mo of Leesburg VA (04/13/09)
Visited Home Depot on 03/22/09 looking for a storm door. Found what I was looking for. Came back on 03/25/09 to place the order. Sales associate was professional, knowledgable and knew what he was talking about. Gave me a mail-in rebate, plus a 10% discount (opened a Home Depot account). Sales Associate stated that the order will be delivered with 10 days. I expected 15 days (basic delays).

On 04/08/09 called Home Depot checking to see if the Storm Door has arrived to their premises so we can schedule an installation date; The sales associate stated that it will be delivered to home depot on 04/10/09 (Friday eve). I understood the sales associate and was happy to know that at least the door will be at the premise.

Today Monday 04/13/09 I placed a call to schedule the installation, I get a manager her title is Expiditer (what an irony - she is supposed to expidite your order - Hahh); I gave her my phone number to look up my order. I told her I was hoping we can schedule the install this week either today or sometime this week. And all she had to say is that the door is not even delivered, and that installation services are not even available for another 2 weeks that if we can book them! I held my self back, and tried to understand what she was trying to say, but that did not help. She kept repeating her self again and again..

At that point I had to end our conversation and call Home Depot Corporate to file a complaint... All I need is a Storm Door installed soon, and not in the next season... In Such a bad economy, while customer portfolios are shrinking in every business, holding on to your loyal customers must be or supposed to be the vendor # 1 priority. But that does not seem the case. Even if you are a come back customer, and you open a credit account with the vendor and follow the sales associate recommendations, that conduct is no longer appreicated by Home Depot. The only resolution in this case would be an advise to all readers, to pay an extra dollar and go to LOWES. My mistake was not going to LOWES thinking I would save some money,... but you know what, I would rather be told the truth about a delivery, pay the extra dollar than being delayed over and over again after being promised something else.

DELAYS, UNKNOWN RESOLUTION STATE, HESIATION TO GO SOMEWHERE ELSE UNTIL REFUNDED, THE IMPORTANCE/INTEREST TO HAVE THE PRODUCT INSTALLED IS GONE, TRUST LOSS.

Thomas of Brooklyn, NY April 11, 2009

Thomas of Brooklyn NY (04/11/09)
Went in Jan,2009 to order special size doors.After finally getting someone to measure ( they had to measure twice) and I paid in full ( credit card) I was told 7-10 Days for making and installation. It is now April 2009 And after making repeated phone calls I am still getting no answers!

Total Stress ,constant heart burn, depression

Pam of Sicklerville, NJ March 8, 2009

Pam of Sicklerville NJ (03/08/09)
You probably don't get many of these, but this is actually a positive comment. Last year we ordered a new front door, which included a transom and two sidelights from Home Depot in Turnersville NJ. Our house was only four years old at the time, but the builder put in a really cheap door, and did it in a substandard way, so the door trim had completely rotted and water was penetrating the house. The new door I bought at Home Depot was around 5K, and their installer put it in. The guy they sent was extremely meticulous...very old-school, measure twice and cut once kind of guy. It took him the entire day to put the door in, and in the end he did a beautiful job. I have no more water coming into the house! I have carpet coming from them tomorrow....let's hope I'm not disappointed.

Vadim of Park Ridge, IL February 13, 2009

Vadim of Park Ridge IL (02/13/09)
in 12/2008 we purchased Andersen storm door in local Home Depot, with the installation. It came with the rebate - 57 after rebate for the installation; so Home Depot was promising to compensate the difference between 57 and the real cost of the installation, up to 128.

We paid for the installation 174; expecting 174-57 = 117 rebate. Instead , Home Depot sent only 63. This is how they explained it: The basic installation is normally 109.00 and after subtracting 57.00 which is the promotional price for installation, the remaining balance is 52.00. Nowhere the rebate form mentions any normally, and isn't it funny that they determine that only 109 is normal after they themselves have charged 174! They further proceed: and as a customer satisfaction gesture would like to offer 65.00 in the form of a Home Depot gift card

This is 100% illegal rip-off. I guess I'm not the only one who has purchased this storm door with this promotion.

65 difference between what should be the rebate and what they sent.

Candy of Thunder Bay, ON February 9, 2009

Candy of Thunder Bay ON (02/09/09)
I purchased garden doors in my kitchen to replace my existing sliding doors. I thought garden doors would be more energy efficient rather that the existing sliding doors. Well it turned out that the doors began warping and icing up so bad that I had to wear mukluks in my kithen as there was so much cold air coming through the doors making the floor extremely cold.

I contacted the store where I purhased them as well as the head office and he pushed me off to the contactor that installed them. I have called him twice and nothing seems to be happening. No one seems to care. What ever happened to good customer service and ethics of companies. I believe this is now a matter for small claims court.

I am getting extremely stressed out. I have paid good money for these doors and was told that there is a warranty on the doors by the manager at Home Depot. Who will honour the warranty or even do anything about it.

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