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Home Depot Doors

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Linda of Bonita Springs, FL February 1, 2009

Linda of Bonita Springs FL (02/01/09)
I am extremely unhappy with the quality? of Quality Doors. I had my home built in 1993; the kitchen had the standard flat Formica white doors. In 2004 I was able to afford replacing the doors with what I thought were the more attractive raised panel doors. I went through Home Depot and purchased Masco Quality Doors (A Division of Texwood Industries) to replace all my cabinet doors and drawers. Since the original doors had lasted 11 years (and could have lasted longer, I was replacing because of aesthetics). I anticipated these new doors and drawers to last at least that long probably longer then the originals.

Here we are just over 4 years and they are falling apart! The white coating is separating from the door on almost every door and drawer and the ones next to the stove are MELTING! I sent the following email to the company: I purchased Quality Doors for my kitchen cabinets from Home Depot on May 21, 2004 and installed them myself. They are the 700HV3191 and 701HV3191 in white. I am finding that the white coating on the face of the cabinets is separating from the door and that the ones next to the stove are actually melting.

Needless to say I am extremely disappointed with this product; after all my hard work installing the cabinet doors to have them not last even 5 years! My total purchase was 24 doors and 8 drawers for a total of 1369.63. I am attaching two pictures.? The response I received was from a Debbie:

Amanda of Rockville, MD January 20, 2009

Amanda of Rockville MD (01/20/09)
I purchased storm door w/installation from Home Depot. The door was not installed right, so when the wind storm occurred, it blow out my storm door and hit my house post outside and damage the post and the storm door. I had call Home Depot and to inspect it. They claimed that's nothing wrong with it and won't replace and fix the damage. Now I can't not use it, I have to lock the storm door all the time like 24 hrs, and shouldn't not be that way. I couldn't get in from entrance because the door lock. I need help for them to do something about it.

I have feeling because I'm lady and minority, so they discriminated.

Kim of Fayetteville, NC December 30, 2008

Kim of Fayetteville NC (12/30/08)
Ordered two sets of Mirrored bifold doors from HD back in Aug of 2008. Door's cost 271.00 each. Was told that doors would be delivered to the store within three weeks. Salesman assured me that the type door I picked out from their catalog was available. After waiting for 4 weeks for the original I called and was told that the doors were in. When I went to pick the doors up, I was told that they could not be found. I was hot because I was already told they were there.

Well, come to find the doors were never ordered from the get go because the vendor stated that the style door I ordered was discontinued. And that I would half to re-order the doors again and that it would take another three weeks. So I picked out another type door which I really was not happy with, but I had to put something up. Well after waiting another three weeks, I was called to pick up my doors. When I got there, only one door had been ordered. So here we go again, had to reorder the door again and wait another few weeks. This was very unprofessional of an organization of this size.

I lost time from work. I lost the amount of money my contractor charged me for to install the doors because other work at the home was being conducted and was included in the price. So I lost over 200 dollars in contractor fees and ended up installing the doors myself. Not good.

And this is not the first time. I had 7,000 worth of windows installed and I am still having issues. I was so frustrated that I still have the back of the house to do but have not completed it because of the bad services I have gotten from Home Depot. When a company gets to the point that they become so large and start lacking of the quality of good customer service, we have a BIG retail issue.

Rose of Alpharetta, GA December 23, 2008

Rose of Alpharetta GA (12/23/08)
In November 2008, I purchased a 1300.00 Masonite patio door from home depot - there is an air leak at the top of the door about 1 inch in length. Home depot's fix was to put door sill patches to cover the gaps and cut the weather-stripping in the center top of the door. I now have 4 weather-stripping patches on this new door and sliced weather-stripping. The patches are about 1 inch and will not last. I have tried working with Home Depot on fixing/replacing the door they have been to my home on 4 occasions and acknowledged that there is no fix, other than these temporary patches.

The 10 year warrantee I thought I was getting is bogus because they wont take care of the problem now - Lowell told me to go somewhere else and buy a door, have it installed and then I will get my money back. Lowell also said all Home Depot doors have the same problem. This has caused financial difficulty and tremendous stress to my life. I believe a class action law suite is in order.

Nancy of Grayslake, IL December 23, 2008

Nancy of Grayslake IL (12/23/08)
On April 19, 2006 I purchased a sliding glass door from Home Depot Store #1922 - Gurnee, IL. It was installed by RF Installations (847-456-6223) on May 9, 2006. On May 24, 2006 I called the store because when it rained, rain came pouring into my kitchen through the top of the door. After numerous visits over the past two years by people from the installation company and zoning managers of Home Depot, it is still raining in my kitchen.

Each time we came close to resolving the problem, and each time a Home Depot representative admitted that it was their responsiblity to fix the problem, the person who was trying to do the right thing for the customer would leave the company. Hank Schneider from Home Depot admitted that the door was installed improperly, then suddenly he no longer worked for the company. Then, Gabe Dixon of Home Depot hired an independent contractor to see if he could determine the problem. The contractor said that flashing needed to be installed and that might fix the problem.

I received a letter dated January 26, 2008 from Melody Scarborough of Corporate Customer Care that they would be installing the flashing. Melody and Gabe left the company before the work was performed. Then Home Depot assigned a fourth Zone Services to my account, and he said that the problem is with my house. They are blaming it on a vent, to which the rain would have to defy gravity in order to cause the leak. Further, if the water was entering where they say it is, there would be damage to the insulation, and there is not.

I have over 12 pages of notes in an Excel Spreadsheet of conversations with Home Depot. I have filed a complaint with the BBB, to which Home Depot says it is not their responsibility and the case will be closed. No one at Home Depot will listen to me, and I can't talk to anyone above an hourly employee. I have video of what happens when it rains. I have witnesses that can state that the door did not leak prior to the new door being installed by Home Depot. I did research on the internet and found that Home Depot has a history of blaming installation errors on people's houses.

In the end, Home Depot does not stand behind their products or their installations and does not care about customer satisfaction.

It rains in my kitchen and it is damaging my wood floor of approximately 2,000. I paid for a door that is not installed properly and Home Depot refuses to take responsibility (purchase price - 1381,17). If they won't take responsibility I will have to pay out of my own pocket to get it fixed or replaced (cost unknown). I have spent an inordinate amount of time chasing down Home Depot and trying to get this resolved (if I were to guess I'd say at least 150 hours).

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