Complain about a product or service

Home Depot Doors

Home Depot • Customer Service • Credit Policies • Equipment Rentals • "Interest-Free" Promotions • HomeDepot.com • An Insider's View --- • Appliances • Bathrooms • Doors • Floors • Gift Cards • Generator • Home Heating • Kitchen Dept • Nursery & Gardening • Rebates • Roofing • Siding • Special Orders • Windows & Siding • Expo Design Center --- • Contractors' Advice --- News • Home Depot Sells Supply Unit As Home Construction Sags • CEO Nadelli Ousted with $210 Million Severance • Home Depot Buys a Bank • Home Depot, Monogram Credit Card Bank To Pay Connecticut $672,000 • Home Depot, Lowe's Settle Credit Card Suit • 6 Months "Interest-Free" Class Action

Kerry of Eagan, MN November 21, 2008

Kerry of Eagan MN (11/21/08)
On 11-01-08, I went into Home Depot, explained to salesman Pat that I wanted self-storing, screen-in storm doors. I mistakenly ordered two 36-in doors, called 11-03-08 to correct to one 36-in door and one 32-in door. It was nearly three weeks before the installer (their contractor) could install, so I was not able to see that the door was not self-store, screen-in until the door was installed on 11-18-08. Furthermore, the contractor never received the corrected dimensions for the doors, so came with two 36-inch doors. I was NEVER told that 32-inch door was special order.

I want self-storing doors installed at the correct price (715 I was quoted, plus 100), but Home Depot has refused to correct their erros or to refund my credit card. STORE CREDIT IS NOT ACCEPTABLE!

Alysoun of Arlington, VA November 15, 2008

Alysoun of Arlington VA (11/15/08)
I paid Home Depot 359.00 for a non-refundable custom order interior door on 10.26.08. On 11.06.08, they informed me that the delivery charge would be an additional 75.00. On 11.12.08, they informed me that the delivery company would only deliver the door to my curb, even though it is only an extra 15 feet to my front door with an awning for rain protection -- and no, they could not give me a delivery time.

Since the product is wood and rain is forecast for several consecutive days, this means that the product will be ruined. They apparently use a company called Cardinal, which is not only more expensive than mainstream delivery services like DHL, FedEx, UPS, and the USPS, but also has these weird rules like curbside delivery that I have never heard of before with the mainstream companies.

I guess I was supposed to ask about the delivery details at the time I placed the order - but since every other delivery I have ever received from DHL, Fedex, UPS, or USPS delivered to my front door, of course it didn't occur to me that I needed to ask whether delivery would stop at the curb!

Laetitia of Lincolnwood, IL November 13, 2008

Laetitia of Lincolnwood IL (11/13/08)
I went in to exchange some bifold doors that did not fit the wall opening. I bought 4 doors, out of which one was out of the plastic wrapping. The man in charge with millwork would not accept it back since it was taken out of the original plastic. All was agreed mutually. Out of nowhere a supervisor, named Laly, came to tell me in a very aggressive way that she will not accept anything. I never dealt with such an abnormal behavior and abuse of authority, but clearly ,I think she is a threat to customers there. It was totally inappropriate and think she is unfit to work with people.

I felt that the door I bought did not fit and went to buy another one the same day. It is like shoe that did not fit. I just could not try it on there. They refused to reimburse me for the one of the 4 doors I bought. I offered to pay resocking fees , still was not acceptable to them. I had to take the door immediately out of the store and was threatened with police by this Laly person, if I had not done as she said. I just wanted to leave the place asap not to have any interaction with that person. She appeared dangerous to me.

Randy of Calgary, OTHER November 11, 2008

Randy of Calgary, Alberta (11/11/08)
I ordered a 82 1/4 inch custom-order door from Home Depot. Supplier -Emco. The door that was delivered measured 81 inches yielding a 1 inch gap at the bottom of the door, rendering the door virtually useless. Response from Assistant Manager: Thats the way all these doors are delivered from the manufacturer - anywhere from 1 -1 3/4 inch smaller than the Rough Opening size. After a frustrating debate with this individual he said there are no returns or refunds on custom orders due to company policy- sorry about the gap at the bottom of the door - perhaps you should shim out the door frame at the top by 1 inch then it should fit.

I say this is totally unacceptable. What is the purpose of a customer order? A 1/4 inch gap at bottom of the door could be acceptable and compensated by adjusting by the door sweep. If had wanted an 81 inch door, I would have ordered one. Home Depot's arrogance really miffed me. This situation is just not right and their response is not acceptable. You can do it - and we can help? Right! Next step, escalation to Store Manager and then to District Manager, President of Home Depot Canada, then small claims court.

My patience with this company has now run out. There are other building suppliers out there and they will get my business in the future.

Security of my home has been compromised while I have to wait for the delivery of another door from an other building supply company. Plus out of pocket 450 for a door that is useless.

Randy of Calgary, OTHER November 11, 2008

Randy of Calgary OTHER (11/11/08)
I ordered a 82 1/4 inch custom-order door from Home Depot. Supplier -Emco. The door that was delivered measured 81 inches yielding a 1 inch gap at the bottom of the door, rendering the door virtually useless. Response from Assistant Manager: Thats the way all these doors are delivered from the manufacturer - anywhere from 1 -1 3/4 inch smaller than the Rough Opening size. After a frustrating debate with this individual he said there are no returns or refunds on custom orders due to company policy- sorry about the gap at the bottom of the door - perhaps you should shim out the door frame at the top by 1 inch then it should fit. I say this is totally unacceptable. What is the purpose of a customer order? A 1/4 inch gap at bottom of the door could be acceptable and compensated by adjusting by the door sweep.

If had wanted an 81 inch door, I would have ordered one. Home Depot's arrogance really miffed me. This situation is just not right and their response is not acceptable. You can do it - and we can help? Right! Next step, escalation to Store Manager and then to District Manager, President of Home Depot Canada, then small claims court. My patience with this company has now run out. There are other building suppliers out there and they will get my business in the future.

Security of my home has been compromised while I have to wait for the delivery of another door from an other building supply company. Plus out of pocket 450 for a door that is useless.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.