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Richard of Miami Gardens, FL October 27, 2008
Richard of Miami Gardens FL (10/27/08)
I went to Home depot this morning to order a special size exterior door that i know they have to order anyhow and not easily available in store. I went to door department and there is an employee sitting in that department on the phone, he said that he will call the person in charge, the person came and he was helpful made the order and printed it, it happens that his printer jammed so he told me to go to special services to get the copy which he sent it to print. I went there, the lady/man in the office ON THE CELLPHONE, looked in one printer and gave me the sign it's not there, i saw several printers in the area, it's got to be there i said, went to customer service one lady checking out customers and the other standing doing nothing not even helping the other lady, her mind is not even there, when i approached her and asked her if she could look for my print out from the door department, she said that i have to wait in line for the other girl to help me. hello, the printer is just beside you where you were standing i said to myself.
Why can't you just check the printer so i could go, i don't have to fall in line for this you were just standing there doing nothing! the check out lady tried to cover her by saying the printer has a problem, several customers in line waiting furious, If she wasn't standing there and i see the check out lady only, i would have fallen in line, but seeing her standing doing nothing and her brain is somewhere else, i guess i could approach her and ask for help. RIGHT? What's the deal with people on their jobs using cellphones, not attentive to their work, protecting their coworkers although they know that they're doing the wrong practice. I'm a customer, spent so much money buying their goods, and not getting the service i deserve.
I am not buying anything anymore there even if i have to go to LOWES and drive a few miles i will do so Irma of North Truro, MA October 24, 2008
Irma of North Truro MA (10/24/08)
On Oct. 1 I ordered a garage door and was required to pay the entire amount (a little over 800) charged to my credit card. About ten days later the installer from South Attleboro came to take measurments, after which I was told it was a standard size, and that he suggested using my present track, as it was much better quality than the one he would install. A week later I received a call from the installer who told me the door could not be guaranteed if my old track was used and that furthermore, for some reason which I still fail to understand, I had to upgrade to the most expensive line of doors.
A few days later the Home Depot salesman called to confirm that I needed the more expensive door ( about an additional 170) but could not explain why. He advised the installer would call again to explain. After two days and no call, I canceled and was given a refund credit on my charge account. I am now inclined to feel that this falls into the description of a bait and switch scheme.
Three and a half weeks have gone by. I still have no door and have to go through the whole procedure again. Plus Home Depot had the use of my 800 for nearly a month. Everett of Newark, CA October 16, 2008
Everett of Newark CA (10/16/08)
10/8/08 - purchased exterior door at the Home Depot store in Newark. To date no delivery. Today they say it is on the shipment list and the understanding was that the door was at the Newark Store. Calls have beem made regarding purchase and no one return the calls. When I go to the store to inquire I get non responsive salesman who says he is busy with other customers. Every one at this store is out of sink. My husband bought the door and put it on the HD Charge. Now I expect this door to be delivered by 10/17/08 or you can stick that door where it hurts. I have waited for 15 years for an exterior door, the old one is beyond refinishing.
The cost of the door was okay, the door space has been prepared for immediate installation. Your consumers are tired of the way Home Depot operates. It is time to Shut the store down or make it so it operates with efficiency. Tom of Georgetown, OTHER August 21, 2008
Tom of Georgetown OTHER (08/21/08)
ordered custom painted door mid-june 2008. took my 1000.00 and eta of 3 weeks. every week we call and they push the delivery to the next week.always push it exactly 7 days. makes me wonder whether any of the people i talk to there actually contact the manufacturer.
now over 2 months since order and next delivery is august 28/08. i'm getting seriously [upset], can't get my money back, and even if i could would need to order another door. who knows where that leads? i cannot understand why home depot with their buying power cannot put some pressure on this manufacturer. (masonite)
paid 1000.00 for a product i do not have. every thursday brings another bout of anger at lack of response Emily of Doylestown, PA July 8, 2008
Emily of Doylestown PA (07/08/08)
We ordered a new sliding door for our kitchen last year around 10/2007. It was installed and after the first hard rain, our kitchen floor was soaked. The installers were resent out and just caulked around the door. Next hard rain -- wet kitchen floor again. Came out again and caulked again. The installers decided, by spraying a hose at an upstairs window, that that was where the leak was coming from, although you could see the water leaking from the top frame of the door, so it was obviously not properly sealed or diverted properly. Another rain... water in the kitchen again.
This time they sent two directors, Mr. Dave Brown and Mr. Kellogg who assured me that this time it would be taken care of. The installers came out with Mr. Kellogg and the owner of the installation company in tow, pulled off the frame, and sprayed the window again. Again water coming in the door when water was sprayed on the 2nd floor of the house. Why is it coming through the door if it is properly sealed?
A few days after their last visit (06/30/2008), another rain, another wet kitchen floor. I called, yet again, and was told that they were not doing anything else because the door is installed properly. How is this possible if rain is coming in through the top frame? I told them that I refuse to accept that and have not yet received a return call.
The rain continues to saturate the floor, potentially the frame of the door and the drywall. Economically, we paid a large sum for installation which was not done properly. Previously they offered 100.00 refund, but we had to sign a paper saying that they were no longer responsible. Fortunately I refused, because they have had to come out a few more times since.
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