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Michael of Louisville, KY June 4, 2008
Michael of Louisville KY (06/04/08)
We purchase two doors and a storm door for my sister in law home, where she is handicapped and unable to work, and walk properly. We put 30 down (for deposit measure) so that HD could have the company in which you work with to do the measurement. It was completed and my wife and I were their, and we asked them many questions and basically said it would be no problem to put the doors in. They told us that it would be 3 days before we here back about the cost of installation. 10 days goes by and we had been to HD twice and the people did not know why it was taking so long.
Today June 4th we here back from Becky (customer service lady) to my sister in law, who says they will not be able to put the doors in the job was so large. That made no sense to us, in that the installers said it would be no problem. The house is small and old but the size is no different than what you have in the store for doors. My wife called Becky and she was very nasty to her and told the job would not be completed. We then call back later on and spoke with Gary Wall who we think was the manager on board, and he was told that the house was to dirty to complete the job (per the installers instruction). He was very friendly and spoke the truth to us, and told us that HD will refund our money, however that is not the point.
What does putting two doors have to do with a house being dirty. These installers smoked cigarette, just like my sister in law and to me that is uncceptable reason as to why the job will not be completed. As a shareholder I am ashamed how bad customer service and how rude they were.
None, just want our money back of 30 which we think is happening but not sure. Jerry of Port Orchard, WA May 14, 2008
Jerry of Port Orchard WA (05/14/08)
I am extremely dissatisfied with the services I received from this store. On 04/02/08 I ordered in-stock and special order french doors for my home. On 04/11/08, I went to the Gig Harbor Home Depot and I waited in the store, with my contractors, for nearly 3 hours for staff to find the doors.
Upon finding the special order doors, it was discovered that the door was broken and defective. I spoke to a manager, Troy (the only good guy I've dealt with so far regarding this catastrophe), who's customer service skills convinced me to give Home Depot a second chance so I re-ordered the doors on 04/23/08.
On 05/07/08, the doors were delivered to my home in order to avoid broken issues in the store. I was informed I would be contacted and sign for the doors upon their arrival. My doors were left in my driveway against my garage and I was not contacted, nor did I sign for the doors.
Upon discovering there were measurement problems this 2nd time due to incorrect information being entered into the special order, I contacted Home Depot and spoke to Troy's boss, Vincent, and had to ask to be compensated for the problems dealt with thus far. I was told by Vincent that 100 would be requested by him to be credited to my wife's account on 5/13/08. Something told me to double-check whether this request was done, and what do you know, I spoke to Home Depot Customer Service today and they told me nobody had requested a credit be applied to our account. I am thoroughly disappointed with this service and feel that my concerns were brushed aside because I wasn't spending 50,000 or something. I wasted hours of my time dealing with this issue, and your company knows, time is money. I know the small guy like me doesn't have much buying power, but my time and money that was given to Home Depot for these doors should warrant some form of deference on my part as the customer. I would appreciate some contact from Home Depot regarding this issue. Thank you for your time.
I wasted multiple hours of my time, gas (which we all know isn't cheap), not to mention dealt with a lot of stress over a simple special order. Sandy of Voorhees, NJ May 8, 2008
Sandy of Voorhees NJ (05/08/08)
I ordered an Exterior door and I also hired a contractor from Homedepot for the install He came and measured and I was charged My original door had 2 holes for locks and I got a door with 1 hole When I called Homedepot back they wanted to give me a discount the door also had several dents I refused the discount and opt for a new door
It took several weeks for the door to be hung again. I canceled my screen door after that expireced I did not want anymore service from homedepot I will go to a real lumberyard next time
Scot of Salinas, CA May 7, 2008
Scot of Salinas CA (05/07/08)
I bought a wood pre-hung french door with sidelights. I installed it with far more care and attention to detail than any professional installer would. I installed extra flashing and made a small roof out of 2x4 redwood with a drip edge. All trim is 2-by stock. The frame was sealed with foam around the perimeter and under the jam. 40-year urathane calk was used on all trim between the siding, trim and door. My part is watertight! It was a lot of work.
It will be even more work to remove the door and throw it away. I will have to replace siding at 90-bucks a sheet. The wood used to make the rail between the sidelight, on one side is junk. Within 6-months of installation I have a 2-foot long check in the material. There are several smaller checks. The factory used spackel as wood filler to disguise defects. The vertical member is tearing itself apart. It is probably due to the wood being used from the center of the log. That same vertical member is so twisted that the side light doors require a wedge to keep the weather seal functioning. All was primed and painted above professional standards. The trouble side sidelight leaks water onto my new hardwood floor.
I wasted my time and money on installing a junk product. I am not sure where I can find the time to do it all again. Michael of Saint Petersburg, FL April 25, 2008
Michael of Saint Petersburg FL (04/25/08)
I went to Home Depot to purchase new leaded glass entry doors. I was told that before ordering, it would be necessary to have an installer schedule a trip to my home, to measure and see if the doors I chose would work. I was charged 30 to have someone come and measure. I was surprised at this, as any other door company does not charge to come measure. I paid the 30. I was told to wait for a call. I waited for someone to call, which they did at 6:30 pm the next day. When the lady called, she said they could schedule it for the next afternoon between 12:00pm and 6:00pm. That was my only choice offered. Wait all day and sometime between 12:00pm and 6:00pm, someone will come. I asked her if we could make it in the morning as I had to work and with no notice, it was not possible for me to take off a whole day from work for this. She said that someone would get back to me. I waited and when I did not hear anything back from them, I decided to call the Home Depot store. After trying to get a hold of someone in the doors and windows department for 1 1/2 hours via telephone, I finally got to speak to someone. I was told that it was out of their hands and I would have to take it up with the subcontractor that measures and installs.
I called the lady I spoke to before, that does the scheduling, she said that since I did not take the only offered appointment date, she did not know what to tell me and maybe I should call the Home Depot store to see if there was another installer that could schedule me. By this time I am pretty appalled and angry. Here I am ready to spend 2500 - 3000 for a door and Home Depot acts like I am putting everyone out, not to mention that they already charged me 30 to come and measure. I decided to call Home Depot again, I talked to another lady, who tried to be helpful, even though I was pretty irritated at all the run around I was getting. She said that someone named Angela would be calling me the next morning since she had already left for the day. I did not hear from Angela the next day as promised, so I decided to call the Home Depot store again. Once again it took a long time for me to get through via telephone to someone.
When I finally spoke to someone in the Doors and Windows department, it was another person named Phil that I had not spoken or dealt with before. He told me, since I was not able to make the appointment time offered earlier, and since I was not polite enough to the installer scheduler, to come in and get my 30 refund. He told me that they were not going to do anything to help me. Phil would not even let me explain what I had went through just to try to schedule this little task. He kept interupting me to tell me to come in and get the 30 refund and that was it. I finally lost my temper and asked to talk to the manager. He went to get Jerry the dept manager. I could hear Phil telling Jerry that he had an unreasonable customer who was very angry, so, what do you want me to tell tell him I could hear Jerry in the background tell Phil to just tell me to come get my 30 refund and go somewhere else.
Jerry, the department manager, would not even come to the telephone. When I hung up, I decided to call back and try to speak to the store manager to explain my dilemma. Of course, he was not in, either, so I left a message to please have him call me. I have not received a call back from him either. I am a business owner and I cannot believe the attitude of the store management at this Home Depot store. It is no wonder that many of the store employees do not care either. I have spent a lot of money at Home Depot as a business owner for supplies for my business and for remodeling real estate. I guess Home Depot makes so much money that they do not care if they have customers or not. This Home Depot store acts like the customer is the enemy and it starts with the store manager.
30 and about 5 days of stress, a bottle of aspirin and 4-5 hours of my personal time.
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