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Barbara of Leesburg, VA March 17, 2008
Barbara of Leesburg VA (03/17/08)
I purchased a new storm door and exterior door from Home Depot in July 2007. The contractor (Arcola Home Improvements, Inc.) came out to install the doors and left without caulking inside or out. Then the threshold on the new door was smaller than the original, so they filled the gap with clear caulk. Between September and November 2007, Arcola had to come out 5 times to look at water damage that was developing around the door jam and casing. At one point I called the Home Depot Zone manager to complain. The Zone Manager from the Reston, VA store came out, looked at the door, felt the draft coming in from under the door and said I would be hearing from them. Never heard from him, but they heard from me again the next time it rained.
Long story short, I still have water damage coming in from the doors, and Arcola and Home Depot tell me there is nothing wrong with the installation or the door. So how can I still have a water leak?
I have taken 1 1/2 days off from work and invested almost 900 in doors that after they were installed, still leak. I have nasty water stains around the door jams which over a period of time will just rot away and will cause me to spend more money to have replaced. All I ask is for the situation to be repaired or give me my money back so I can hire someone else to fix it. Vicki of Crystal Lake, IL March 16, 2008
Vicki of Crystal Lake IL (03/16/08)
We ordered a front door in 2002. After waiting and waiting, I finally called and they said, "Oh, that door has been discontinued..didn't someone call you?" NO! So I ordered another fiberglass, pre-finished, mahogany door. After being installed about 6 months, we noticed the seal was broken in the window, and it was peeling. After much back and forth with Home Depot, they sent someone out to repair it; and, of course, it became a problem again.
So after much back and forth with Home Depot again, we ordered another door. The installers were very nice, but after about 6 months we noticed it started peeling again. So I called; they came out and put a sealer on it. As of right now, it is peeled everywhere, and the trim around the window is cracked and broken away from the glass.
The door's stain/finish is peeled, the trim around the glass is cracked and broken, and it looks terrible. Brian of St. Petersburg, FL February 26, 2008
Brian of St. Petersburg FL (02/26/08)
I went to buy an exterior pre-hung door at the Home Depot on 22nd Ave in St. Pete, FL. I'm a retired contractor and have installed hundreds of pre-hung and slab doors in the past. Being retired I haven't kept up with the latest models of doors. When I was looking at doors I noticed two identical looking doors were priced about 20 apart. After hunting down an HD Associate, he informed me that one was metal and the other was fiberglass, but the fiberglass door didn't meet current wind force standards for Florida. I told him that it would be hard for anyone to sell an exterior door in Florida that wasn't rated. He basically looked at me as being a dumb old man and out right said that the fiberglass door wasn't wind rated. Then I noticed the packet of papers stapled to the side of the door with all the code ratings. Turns out the door was code compliant, so I showed the HD Assoc, and he basically said, "That's news to me".
So I purchased the door, and after getting it home I noticed that the door frame was way out of square. One side of the frame was almost taller than the other side; whoever put it together at the factory must not have set the frame in the jig correctly. I went to return the door and was met with rolling eyes when I told them why I wanted to exchange the door. They finally exchanged the door for another one. When I get home and opened the door from it's frame, I notice a huge gash in the door frame and seal. Again I go back to exchange the door. I'm met with the same rolling eyes as before, but this time they refuse an exchange because they claim I damaged the door. I point out that there's a manufactures sticker placed right over the gash and if I was to have done this the sticker would've been ripped. (Yes, that's right, some worker at the factory put a sticker over a damaged area). So after 20 minutes I finally get ANOTHER door. This time I brought my square and tape measure with me and went over the door before I left the store.
I found that almost all the doors had some sort of defect, and the door I had returned the day before was back in the rack! I tried to inform another HD Assoc about the defective door being back in the sales rack, but it fell on deaf ears. So I went back and demanded a refund, and told them that their door supplier (which has the initials JW) was making poor quality products. Again this just seemed to annoy the person behind the counter. Home Depot used to seem to care about their customers and products they sell to them, but not anymore. I ended up going to a local lumber yard (Cox) and building my own door frame and installing a nice solid wood slab door. If I were still billing for my time, HD would have cost me at least 1000.
Susan of Morinville, OTHER February 21, 2008
Susan of Morinville OTHER (02/21/08)
In October of 2007 I went to the St. Albert Home Depot to order two exterior doors. I couldn't get anyone to help me until I went behind the counter and started looking things up myself in the books. Eventually this caught someone's eye, and they helped me order two doors, picking the style, glass inserts, material, color, hardware types, etc. Next an installer came out to my house to measure for the doors. He advised that it would take four months to order. We had to confirm with him again our style choices, color, etc.
Four months later, and no doors. I went to the store and they couldn't find any record of my order. It was even suggested to me four times that maybe I had placed the order in a different store as they all looked the same. The only explanation I got was: sorry! They advised that I should have paid for the doors, I should have a copy of a contract. How am I supposed to know that? If I had known that I would have asked for it. I emailed and called the installer to try to find out from him what happened to my doors, and he won't return any calls or emails.
I've been living for four months with a garage door what won't secure making our home security system ineffective==plus the annoyance of taking time off work to be here for the installers measurements, the waiting of four long months for doors that were never ordered. The icing on the cake is the "oh well attitude" of the store. It's infuriating! Tina of Cromwell, CT February 21, 2008
Tina of Cromwell CT (02/21/08)
I ordered an Anderson Storm door on 1/15/07. I paid to have them installed. Someone came and measured, and someone different came on 2/14 to install. This was the first appointment that was offered me, and I took it after they came in. The installer did not speak English, but after I called Home Depot and spoke to Charles that same day, it seems they measured wrong, and the door ordered was too big (wide). The door I wanted does not even come in that size which is 32 inches wide. I ordered a different door over the phone with Charles, and it was a less expensive door. Although he never quoted me a price, he said he would reimburse me the money by credit card and mail me a receipt saying so. He ordered the door and said he'd call the installer when the door came in. They also charged me an extra 50 to reduce the opening of the door frame to accommodate a standard size door.
This was NOT done on the one door installed; the standard size fit, and I paid an extra 50, which Home Depot argued with me. I can't get an answer if I am getting my money back or not. Today is 2/21, and I spoke with a manager who was extremely unhelpful and could have cared less. I was told Charles would call me back today by Bevin; then the manager told me Charles was not even there! Bevin said she couldn't understand Charles' note. What is going on? I am so upset!
I have only one door but paid for two! After over a month--I was robbed of extra 50 for wood that was not used! Please help me!
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