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Floors are pretty essential, and working on them creates quite a mess even when all goes well. For a couple of book-length tales of horror, read what happened to
Madeline of Villalba, OTHER February 13, 2008
On December 04, 2007, I placed a delivery order of some floor tiles and they were delivered on Dec 08, 07, however the merchandise was delivered wrapped and with the tile glue and other items on top and the amount paid for was 83 cases/ delivered 63. There was no way for me to verify the amount delivered. I notified the store of the shortage and have been working with them for over 2 months and nothing has been solved. I paid for merchandise not received. I will seek further legal assistance in this matter.
Lost of 292.40 and unable to complete a home project, now my carport is half way completed with a chance of the tile being discontinued.
K of Baltimore, MD February 8, 2008
Wow! Thank you friends. I was about to price out flooring through Home Depot, but your testimonials saved me. Thank You!
Ralph of Goleta, CA January 22, 2008
I ordered carpet with installation by Home Depot's subcontractor, who was not identified at the time of the purchase. It was The Carpet Pros. They asked me to wait at the job site for a 4 hour period. I waited and they did not come. They claim to have come an hour later and that my appointment was until an hour later.
Craig of San Diego, CA December 15, 2007
I purchased 5000.00 of pergo flooring with an ETD of Nov 1st. I purchased mid Oct and the final pieces of wood arrived Dec 8th. My contractor had to delay because of another job. I was waiting and waiting for over a month for my wood to be delivered, being promised next week, next week, everytime I/we called . They are promising me compensation once all wood was in and guess what the compensation was, 50 gift certificate for Home Depot Expo - laughable.
I could not have Thanksgiving at my house and I was planning a whole family reunion and now its getting close to Christmas and the flooring is finally being installed, but the townhouse is filthy so I can't have a Christmas either.
Craig of San Diego, CA December 15, 2007
I purchased 5000.00 of Pergo flooring with an estimated delivery of Nov 1. I purchased it in mid-October; the final pieces of wood arrived Dec 8. My contractor had to delay another job waiting and waiting over a month for my wood to be delivered--being promised next week, next week, every time we called. They promised me compensation once all wood was in, and guess what the compensation was? I got a 50 gift certificate for Home Depot Expo .....LAUGHABLE !
I could not have Thanksgiving at my house for which I was planning a whole family reunion, and now its getting close to Christmas and flooring is finally being installed. But my townhouse is filthy so cant have a Christmas here, either.
I ordered 1200 sq ft of tile from Home Depot. I have about half of it; I've laid down about a quarter of it. I am not getting any assistance from the Frank, the manager, or the assistant manager. I have repeatedly called about the status and was told I would get a call back; nothing ever happens. I have made at least 10 phone calls, and I have been told the same thing. I need to get this resolved. I need the tile because be are in the process of getting the floors finished. I really need some upper company help here. I'm just about at the point of begging. Please help me with this problem.
Work delayed, house unfinished etc.
Tiloura J. Lund of Edmonds, WA July 25, 2007
I orderered carpeting for our new vacation home on April 20, 2007. It was on sale, which caused me to assume that it was available within a reasonable amount of time. After 6 weeks of waiting, I was told that the manufacturer of the carpeting had just started weaving it. The carpet finally arrived at the store in Omak in mid-June. It is now July 25, and they still have not been able to schedule an installer.
I was referred to corporate since the Omak store was not getting the support they needed and were dealing with several other unhappy customers like me. After calling four different numbers across the Country that were purportedly for customer support and service, I gave up seeking help. I was disconnected, transferred, put on hold, etc., etc., and finally told Home Depot to keep their carpeting and credit my account. I will never do business with them again. Beate of Torrance, CA September 10, 2006
I received a written quote from Home Depot for Bamboo Hardwood Flooring. Somewhere in the quote was the word Laminate mentioned. I was ensured that it is actual wood since bamboo doesn't come in laminate. I was quoted just short of USD 8000. I paid with my credit card and was told that the installers would call within two days. The installers never called and I called back Home Depot. My order was never processed and I was not informed of this! The reason being was that Home Depot suddenly asked for USD 4000 more.
First I spoke with Vicki who had the same two prices I had (one for the wood and one for the installing) but she added up the installing twice. I tried to explain her basic math when she hung up. I contacted the main Home Depot office who then put me in contact with a manager at Home Depot Torrance. He was not willing to honor the written agreement either. I thought about fighting Home Depot in court. But frankly, these incompetent people don't deserve my money. I went to Carpet Wagon with terrific service and now have a better quality wood installed for the same price.
Roy of Port Angeles, WA August 11, 2006
Contrated and paid 14,671.50 for contractor to renew tile and hardwood in Kitchen, entry, Dining room foyer and Living room. Was informed this job was a 5 days job. Contractor that Home Depot utilizes in our area is Coverall Inc. We are in day 13 and still 2 plus days asway from completion if the contractor shows up to the jobsite. Hoem has been completely torn up and complaints to Home Dept Store 8998 on now less than 8 occasions explaining our frustrations with the contractor . Assistant manager came to our home upon our insistance on one occasion to see what the problem is with completion.
Today has been the final day I have allowed this ongoing situation. I have phoned the local store manager and informed him I am not going to allow this to go on any longer and the contractor is not permitted on the premises only to collect tools left outside the home. I ned to research what our options are to get htis resolved asap so we can get our hoem and affairs in order . This home depot has been the most un-professional store you can imagine. I have taken phots and kept a running log of excuses. Starting at 12 noon and working till 4 am in the morning to picking up materials which should have been supplied to not showning up at all on the job. All of this the local Home Depot ahs been daily informed of with zero results.
Terrie of Desoto, TX May 22, 2006
I just read a consumer complaint online concerning The Home Depot and their flooring subcontractor, Cooper Floors in the Dallas/Ft.Worth area. We had a bad experience with both companies as well. The Home Depot rep came to my house and measured the space for hardwood flooring. I ordered everything he suggested. We were told the installation around the fireplace would be under-cut which was explained as being the wood cut at an angel to fit close to the brick.
We were in another room during the installation, came out to discover our brick being sawed with a power saw and dust was all over the house, including in the grand piano that was open. Had I told, I certainly would have covered furniture. The dust is in my a/c vents, everywhere. My husband tried to get the house professionally cleaned by Home Depot but no one would take responsibility. It's been over 2 yrs now, I'm sure there's nothing else we can do. They put us off until we finally gave up. And as it turned out, they had sold me too much of everything. I could have guessed better than they measured.
Dan of Riverside, CA April 1, 2006
I was flipping through google and came accross this website. I started to read complaints on Home Depot and realized they were talking about the same problems I had a few months back. I ordered wood floors back in Sept. 2005, and because I don't have a lot of time, I'll make this story short. I was told that the floors would be delivered in two weeks. The floors didn't come in two weeks. Instead at the two week mark I called and they said it would be another month.
When that month was up, I called again and they said it was going to be 3 months, because of back ordering. I was told it would be ready in early January now. Well, January came around, and when I called, they lost the order and would have to reorder the floors. Two weeks later, the floors came in. It took a total of 5 months to get an order that was supposed to be 2 weeks. Why did I wait so long? I was moving into a new home and I had left over floors of the same type that I wanted to use for my own floors.
I had to pay in full when I ordered the floors, which I didn't feel comfortable doing. Throughout the complaining, I finally got 5% knocked off. And that was a struggle because they wanted me to choose a different type of floor, and thought that they didn't need to compensate me because they were offering a different floor. I will never special order from Home depot again. I personally know 4 families who have had similar problems.
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