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Home Depot Lawn & Garden

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bill of Maple Ridge, BC October 21, 2009

My wife and I went to the Home Depot to purchase a ride on lawn mower. We went in June because they were having a promotion in which a gift card was given based on a specific amount spent. We spent 3800 for a Cub Cadet zero turn mower and this amount entiled us to a 500 gift card. The sales person who rang the sale through actually photo copied our reciept and faxed the copy to the rebate center to " speed things up "...well, after the first month of waiting and no response, I checked our staus and was informed that the wrong sku# was entered on the reciept. It seemed to be correct when they took our money but now it's wrong?

So next after multiple phone calls with the store manager and alot of " we'll get back to you" I was finally given a host of 1-800 #'s which put me through to automated phone-bots from Florida,Quebec,Toronto....and so on. Never getting through to an actual person. Well it's now Oct. 20, 2009 and still nothing. In fact, I just called the store tonight and found out the manager in charge of our dilema is now no longer employed at the Home Depot!! So, I am taking the mower back this weekend for a refund and will NEVER step foot in another Home Depot ever again. The whole rebate gift card promo is a big scam as far as I see it. I guess, if they screw over thousands of people, it's worth it to them, if the sales go up for every promo and a new crop of niave customers buy into the scam. Beware and learn from others misfortunes.

Andra of Detroit, MI September 9, 2009

I purchased this yard machine by MTD two summers ago and since this that time it has been in the shop twice and currently is not working.This piece of equipment is only used 5 to 6 hrs a year and it should last 15 years or more. In the last 10-12 years I use my Home Depot account well into the thousands and I'm tired of purchasing tools that does not work properly.

Patrica of Ball, LA September 1, 2009

I bought a deck set with 1 glass table and 4 chairs the chairs are falling apart only had this set 1 month store i got it at has no more would like your company to replace theses chairs....Set was called Home Perfect with beige chairs.One person fell though 1 chair

Peter of Norco, LA August 15, 2009

Purchased a model RTE112C WeedEater from The Home Depot and it worked fine until about the 3rd or 4th spool when it failed to release the string. Had to remove the spool and pull out the string manually. Got so frustrated I beat the thing on the ground and trashed it. No more Chinese WeedEaters for me.

Mark of Port St Lucie, FL August 13, 2009

Patio furniture large table glass exploded. Yes Exploded. No one was near it, no sign of vandalism, table just exploded. I am very concerned (scared) because I have another Hampton Bay large glass patio table that i am concerned is going to explode with people around it.

Roger of East Helena, MT August 10, 2009

I purchased a GT1554 Lawn Tractor from Home Depot in May, 2009. The first time I ran it I noticed a distinct noise coming from the tractor after it had warmed up. It made a chirping noise. I called Home Depot, they told me they would ship it to the repair center they use however it is in Great Falls, MT which is 90 miles North of where we live. They told me it would be 4+ weeks to get it back, at least they were HONEST ABOUT TIME.

I took the mower to R&R on July 13, 2009. Today, it is August 10, 2009 and they still are waiting for a part. I started calling about 2 weeks after I took the tractor into R&R. I first was told that they did not look at the tractor for 2 weeks, I'd have waited to take it in if I had known that. Then, after another 1 1/2 week, I called and spoke to Kim (had to call twice, left a message and was not called back the first time). When she told me the parts were not there I asked if she would make a call to find out where the parts were, MISTAKE #1. Kim got angry, told me she did not have time to do this and she would call me when it was done!

I called again last week, August 7, T. Rask (the business owner) told me that Kim wouldn't talk to me, how about that for customer service? I called this morning, August 10, 2009 and was told that one of the two parts had arrived, still waiting on the second, I told them that it figured! Here is the deal, I understand that certain things our out of the control of business. I have been in business before. I have no tolerance for poor customer service and I am getting that, time after time.

I asked for the Kohler part numbers today and I was given some numbers, they are not on the parts listing I have from Kohler on the engine. I HAVE HAD THE WORST CUSTOMER SERVICE FROM THEM I HAVE EVER RECEIVED. R & R WOULD DISCOURAGE ME FROM PURCHASING ANYTHING ELSE FROM CUB CADET OR ANYTHING ELSE WHERE THEY ARE INVOLVED!

I bought the Cub Cadet because it seemed easier on my back to sit in the seat. Well, I bought it in May, it now has 12 hours on it. I have been without it for 4 weeks now and have no idea when I will get it back.

connie of longport, NJ July 26, 2009

I bought 2 lanterns for Decks, last year. they totally rusted out and peeled. they are a disgrace. I just had to replace them, with a new product called Costal Home. they were Classic Collections # 890-106 , they were suppose to be outside lantern's the advertisement was false. they did not wear well. I will definetally, not buy or believe your products again!!!!!!!!!!!!!!!

they were 29.97 each and i think i wasted my money, I was very dissapointed, i have many of I am very your products, and never had a problem with any of you other products.

Luis of Paso Robles, CA July 15, 2009

Purchased table at Home Depot 2 months ago. While sitting at table for no reson the glass top shattered into a million pieces. It was so strange caught everyone by surprise. No one was hurt by sheer luck but it could have severley injured someone by the shattered glass. The table is useless no top the top also held the umbrella so we are out 600.00 for useless table

Deena of Milliken, CO July 1, 2009

I ordered a shed from Home Depot online on May 7, 2009. I received the shed May 12, 2009 from a competent delivery company Con-way. I tried to return the shed. I called May 18, 2009 and spoke with Chaz to begin the return process. I never heard from anyone. I called on May 26, 2009 Lisa said nonstop delivery had received the order for return tracking #.

I finally received a call from Larry on June 1, 2009 who said they would come pick it up June 2, 2009. They showed up with a camper-top truck and had to take the return in two loads (one hour drive each way).

I called June 12, 2009 spoke with Karen who said she updated my account and I should receive my refund credit in 5 to 7 business days. I called June 23, 2009 and Phyllis said it was delivered to Suncast June 18, 2009 and I had to wait 5 to 7 business days for my refund. It is July 1, 2009 and I am still waiting for my refund. 1,685.35

KENT of SALUDA, TN June 30, 2009

Purchased a Hampton Bay patio set at Home Depots Evans GA store and the glass table top exploded all over my concret deck. I contacted the store - and a customer care # that I was given but they both said that they were not responsible and I would have to contact Hampton Bay and purchase another one.

What a joke, given the fact that there have been hundreds of these things to shatter. If a company as big as Home Depot can not stand behind what they sell and blame it on the maker of the product the consumer does not stand a chance so I will never shop there again.

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