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Tim of Lake Charles LA (07/14/08)
I bought a Folian 7 piece outdoor set from Home Depot last year and had it about two months. One morning, I went out to the table and found it had broken in a million pieces. To replace the glass will cost me around $200, which is half of what I paid for the whole set. I called Home Depot but the Folian set is no longer made.
Now I have no table to use. After I read all of the problems with this glass exploding, I am ready to file a suit against Home Depot or the manufacturer of this junk. I just wasted $500 on this set, and I can't use the table.
Mary of Coleman MI (07/14/08)
We were in the house when we heard the sound of breaking glass. We looked outside to find the table top smashed. It is just about one year from the date that I purchased it for $470 at Home Depot.
No physical injury, just a mess.
Juan of Yonkers NY (07/14/08)
I rented out one of those home depot wast containers to clean out my back yard... i am undergoing alot of work remodeling my house.... i need to refinance out of a hard money loa ino a conventiona loan... in order to do get the best interest rte possible, i need to have my house as best as possible. home depot came and dropped off the container late... they said it would be friday... it came saturday....
they took up more than half of my driveway, when i had asked hem to park it all the way to the back of the driveway.... and when they picked it up, they demolished my retaining belgium block wall... and one 2 x 2 x 5 column that was attached to it... when i contacted them, they denied it was their fault.. they said it was already knocked out... and that they were goign to check with theier outsourced hauler. they never got back to me...
when i called back they kept on giving me the run around.. after a few weeks later, home depot, AKA ( represented by oakleaf) admitted to the damage and had a guy come out to my house and asses the damage... he came, ( Scott, Regional Market Manager) took pictures... and left... again a week went by...no word on anything....
whn i call up again... they wanted me to get a few estiates of the cost of the damage... now i feel that it should be done on thir part.... but whatever i did it. i send in my estimates... a week goes by.. no word again. when i finaly get a hold of a rep (Sherief), they tell me somebody should be calling me today, nothing happends, and then tommorrow, nothing happens. a week goes by again.
then when i call him again he explains to me that they ar trying to get the hauler to pay for the damage ( the outsourced hauler is Affordable in yonkers) but he will never pay and if he does it will be months from now... in te mean time i am stuck paying a hard money loan at a 14% rate and not being able to refinance to a 7% because of the damae.... if i refinance now, my house will be devalued and will get a higher rate than a 7% so yeah if there is anybody that can help me please let me know thanks
my property is damaged at an estimated cost of 8,000 or 9,000 in later and material, real estate property is probably more.
William of Chillicothe OH (07/13/08)
Tried to return my defected Bush Hog weed whacker, they replaced it but said they wouldn't do it again.
I am stuck with a bush Hog weed whacker/edger that won't feed, NOT EVEN the over -priced pre-filled spools that [they] sell. EXTREMELY aggravating to try and edge my yard when I have to stop and hand-feed the line every 5-6 feet. NOT HAPPY, it seems as if after the first year your machines break down, they do the job, but at about half or less of the first year. I also have a combo pack wirh saw;drill;&power driver and the batterys are shot and way too expensive to replace.
Meddie of Tucson AZ (06/15/08)
I live in Tucson, Arizona and on 6/8/08 (Sunday) went to Home Depot looking for a Chipper/Shredder (a product that chips tree branches). A Home Depot associate from the garden center helped me find it. He said it was a seasonal item and they didnt have any in stock in their store, but he located 6 of the same item at a store in Nogales, Arizona. They placed the order and requested the item to be transferred from Nogales. Nogales is about 1 1/2 hours south from Tucson. My understanding was that by Wednesday (6/11/08) the item should be in the Tucson store.
On Friday (6/13/08) at 8:00 pm, I stopped by the Home Depot and inquired about the Chipper to see if it had come in. I just wanted to make sure that the item was in and would be ready for the Fathers Day. The lady in customer service said the item was not in and it was scheduled for 6/15/08 (Sunday). The next day I called customer service to make sure the chipper was going to be in the store. Sara looked in the computer and said it showed that the item was in the store but , she had to ask one of the garden staff to locate it.
I got in the car and went to Home Depot. I asked one of the gentleman in the garden department to see if they had located the chipper, after he talked to a couple of people and his manager, they couldnt find the item and I left. Later on, Sara left a message that her manager was picking up the shredder from Nogales and it would be ready for pickup at 4:30pm, Saturday (6/14/08). So on Saturday, at 6pm, I was at Home Depot and they informed me that the item was in their Marana store. The store manager (a lady) said they could have it by Sunday afternoon.
The point of all this is to point out a lack of customer service and in nthis instance, created a dysfunctional system that created confusion for the customer. On top of the customer service mess, I spent at least $50.00 in gas, going back and forth in my big SUV to haul the item home. I told the lady at customer service that I would like to receive a refund on the item. It was a very disappointing situation, especially the day before Fathers Day with no gift for Dad!
Collette of Glenpool OK (06/06/08)
We visited their website and it said the Cub Cadet front tined tiller was there and in stock so we drove there just to find out they were not. We had them special order one for us. We had to pay for it upfront. The customer service rep told me to call in 10 days if I had not heard from them. I called them 10 days later as instructed and she said it was there and ready for pick up.
So, we drive all the way there and it turns out they never marked it for us and they sold our tiller to someone else. Then, they can't get us another one. We did have them take the charge off our card. Oh, and the reason things got mixed up is due to a known glitch in their system. This has happened to other people too and they openly admitted that. However, it does not bother them enough that they fix it.
As far as I am concerned, I owned that tiller and they stole my property and sold it. I am out the gas money it took for 2 trips to that Home Depot because their information on the net was wrong and because they told me to pick it up and sold it out from under me. I ended up having to buy a tiller somewhere else that was not as good.
Rick of Omaha NE (06/03/08)
We purchased a gas grill for our parents 50th. wedding anniversary, we ended up buying the dented up diplay model because nick the salaried mgr. on duty that day 5/24/08..said anything we bought would be dented,damaged before we even take it out of the box!!!..every worker we encountered that visit was just down right rude.
When I asked if the price could be reduced because it was the display model that had been sitting outside, and was handled and damaged from others, I was basically laughed at.It was to be a very special gift, and we felt bad about it, and our parents are in their 70,s so we didnt want to burden them with assembly duties.
There was also a rebate for a free tank of propane with the purchase, so my wife stood in line at their customer service for 1/2 hour, only to be rudely told that the home depot was out of forms, and we would have to print one off ourselves at home.I will NEVER shop at home depot again, and really think that the home office should do something about it. If our opinion really does count ,as their sales slip states, then their corporate office needs to investigate that store. There is a Lowes accross the street and I HAVE NEVER BEEN TREATED LIKE THAT THERE!!!!
Stressful, very poor customer service, damaged reputation to the store, felt very uncomfortable, and will never ever shop there again.
Lauren of Oakville OTHER (06/03/08)
We purchased the Verrado patio set from Home Depot Canada in May 2005. By the second summer, the chair pad fabric started to shred. This summer (not even there yet!), the chair pad fabric has split in the middle of the chairs. But more importantly, yesterday I discovered one of the table legs (square tubular) has split at one of the corners and is opening up. The finish is coming off in large pieces also.
Home Depot's response is to send ME searching for the manufacturer. I've now read that JRA Furniture has filed for bankruptcy. You'd think that a large company that prides itself on customer satisfaction and product standards would not just wash their hands of this issue. Time to rethink the outsourcing of manufacturing to 'other' countries who don't know OUR standards!
We paid over $1000 for this set and now we have to get 14 (seven chairs) new chair pads/covers made, and repair the table -- if the glass top (large smoke colour) doesn't shatter first!
J of Pinellas Park FL (05/13/08)
During the week of 5/4-10/08, I was on a working vacation on some property I own north of Canton Ga. I found that I needed about 50 bags of Quickcrete for the project I was working on and ordered them over the phone. I spoke to Chris. He was very helpful and told me I could have the concrete the next day. He said it would be delivered before noon. I explained that I appreciated that as I was due to return to my home in Fla the following day and wanted to get the job done before the forecasted rain hit(the concrete was to preserve the work I had already done which might be wiped out by the rain).
The next day I arrived at the property at 0930 hours to await delivery. At 1200 hours I called Home Depot in Canton to check on my order. Darrell said that I wasn't going to get it until some unknown time later. The AM truck had gone out and my order wasn't on it. I explained my dilemma. Darrell was less than sympathetic (can you spell irritated?). I told him I needed the materials as I had to leave for Fla. He told me to call back and speak to Nicole, his supervisor. She was at lunch. She would call me back shortly (her lunch break ended within 5-7 minutes).
15 minutes later I called the store again and asked for Nicole. Nicole was nicer than Darrell. I told he I had been promised the concrete by Chris. She checked with Chris. You'll never guess what he said....I was wrong. He never promised me an AM delivery. I, of course, admitted my ignorance, my hearing problems and my frequent bounts with dimentia. Not!! Nicole aparently tried to find me another truck so I could get my concrete before dark but couldn't. Naturally, I cancelled my order and left for Fla with a project half finished and my dream dashed.
I've been shopping almost exclusively at Home Depot for years. I got treated like just another little person who wouldn't make a bit of difference in their stock value if I never shopped there again. Trust me, I will think twice about doing so....unless, of course, dimentia sets in and I can't remember this bad experience and their lack of care....and Chris' bailing to cover his error!
Andrew of Philadelphia PA (05/11/08)
First,let you congradulate and personal thank you for a great gazebo. I have purchased many gazebos for me and others but you have the best. I recently purchase the Mediterra Gazebo 625617.I have many vistors coming to yard see your product. I was a former Deputy Mayor in the City of Philadelphia and this summer I will entertain the local Police,Firemen city officials and civic leaders. Thank for giving me the attractive gazebo to make my yard a pleasant place to visit. I am now a life time buyer with your company.
Karen of Gray TN (05/08/08)
My husband & I purchased a self-propelled lawn mower from Home Depot in May 2006 from the Johnson City, TN store. It was 60% off the regular price. I asked an employee if there was anything wrong w/it or if it was a return. He replied that there was nothing wrong w/it that it had just sat there a long time. In April of 2008, a belt broke on the lawn mower. We contacted Home Depot & were told that it should still be under warranty & where to take it. So we took it to a local authorized Toro place & dropped it off. They called back the same day & told us the warranty had been voided due to the fact that it is a reconditoned lawn mower. So we pick-up the lawn mower, my husband goes down there & is told by a manager Matt, that Home Depot will send it off & pay for repairs.
However when my Mother-n-law goes to pick it up, they make her pay over $50.00 for repairs. So I call & demand the money back & ask why she had to pay. Matt said that she should have known the name of the manager that said the repairs were free. I informed him that this is 2008 & since we have computers, maybe we should put notes in them.
The NEXT DAY my husband goes to mow the yard & a wheel fell off & the string you pull to start the mower broke in half. So we take it back to Home Depot. A supervisor says that Home Depot will pay for repairs. Three days later, my lawn mower is still sitting there @ the store & someone else is saying we will have to pay for repairs. I took my lawn mower & said forget it. It seems the left hand doesn't know what the right hand is doing. We where never offered a replacement, gift card, or discount for another lawn mower. What gets me is that if they told the truth in the first place about the lawn mower being used, I wouldn't have bought it in the first place!
Since we don't have a truck, we had to depend on others to transport the mower. Also, we had to borrow a family member's mower.
Karin of Colonia NJ (05/08/08)
went into home depot on 3/24/08 had order taken from angela morles ordered vnyal fence asked about dobble doors do the come pre made she called co they told her yes but they were 117.92 per door i sd i want them she wrote up order pd foir all she sd will be spiecal oirder soi will take 14 days because it has to come from us fence.
i has my contractor ready to put up fence got call from trucking company that fence was being delerved so my surprise was when my doors were not in with delervery but a kit create a gate kit for 47.43 had to stop contracter from putting up gate & went to home depot the girl that took order sd the asst mang jim larrello called in order the fence company sd they dont make dobble doors instead of calling me he went and ordered the kit i had pool put up the doors kit was so bad i coulnt pass inspection i had to call a fence coimpany to come and put in a door for me. and also because of the doors not comming i didnt have enough mdse as of 5/7/08 my fence is still not done
i ahve a fence not done cant pass inspection it is costing me 800.00 to have a fence company put in doors my husband & i argue over this problem please help me
Lynne of De Pere WI (05/08/08)
I just purchased a 6-piece Melbourne Deep Seating patio furniture set from Home Depot. The assembly was quite easy except... that it was missing exactly 5 bolts/washers/plastic bolt covers. There is nothing more frustrating and annoying. 5 bolts....just enough that I cannot fasten the top to the coffee table and one leg wobbles. The quality was great, however just a few more bolts in the package would have been great.
No damage yet. I will let you know how much damage there is if I cannot find the correct size bolts and the table ends up in a heap on the back deck. Disappointing.
William of N. Falmouth MA (04/28/08)
this mower has the pivot wheels and cost 500 at home depot. goes forward fine but cannot pull it backwards for nothing. skips, and rips up turf when pulling back. have had in honda shop 3x and warranty runs out in june. had serviced after last season and after 1 lawn it is ng.
lost time waiting and traveling to get mower repaired.
David of Stone Mountain GA (04/25/08)
I am so glad to have this opportunity to provide feedback about my service last night. Last night, my girlfriend and I went to the Home Depot in Dacula, GA. I purchased some plumbing and gardening knick-knacks and went to the Garden section check out. The young lady checking us out was personable and chatty. My bill was $15.93. I gave her $21.00 in order to avoid getting $1.00 bills back. I gave her a $20.00 bill and a $1.00 bill. At exactly 8:00 pm, the cashier gave me back 7 cents. When I called attention to the fact my change was $5.00 short, she replied, I dont think so. So I patiently explained to her that I had given her two bills. She remembered that. So then I explained that one of them was a $20.00 bill. I dont think so? she relied. So I asked her how I was able to give her two bills and get back 7 cents on a $15.93 purchase. She became a little confused and flustered trying to figure this (what she thought was an) obvious trick out. Well then she called her Manager for help. Until the Manager showed up, she continued to check out several people behind me, but only if they had a credit or debit card. She couldnt check out anyone with cash. They, like me, just had to suck it up and put up with the inconvenience.
When the Manager showed up, she listened briefly to the cashiers predicament, but didnt bother to ask me what happened. The manager just instructed her to balance the register out. I wasnt sure what that meant. But I found out. This is where it gets good. That cashier took every bit of money out of the register. Every bill, every coin, and every penny. She tried to put all the money into a canister to air tube it (like the bank drive through) somewhere else in the building. When it all wouldnt fit, she broke the wad down and got a second tube. Then she added all the credit card receipts and debit card receipts with the partial wad in the second tube. Swoosh. Up the tube number 1 went. Swoosh. Up the tube number 2 went. I just sort of stood there trying to decide whether or not to laugh. I asked how long this was going to take. I got the answer, Not long?.
When I asked the Manager, her reply was that this was policy. I asked, Policy makes you shut down a register, inconvenience me, inconvenience other customers, pulls you away from whatever you were doing, open up a closed register, and have someone count all the money and receipts in the register to balance it, for a $5.00 error by your cashier? All the Manager said was, Its policy?. FORTY-FIVE MINUTES LATER, THE MANAGER GOT A PHONE CALL. SHE TOLD THE CASHIER TO GIVE ME MY FIVE DOLLARS BACK. I informed the Manager that Home Depot policy had just made me and my girlfriend a LOWES customer from now on. Just thought you might be interested.
They lost 2 customers,......so far.
Norman of Sioux City IA (04/08/08)
parts missing from grill model 720-0396 Missing rotissarie and Igniter for back burner. There is no booklet with the grill
K of Port St Lucie, FL (03/26/08)
I bought a Cub Cadet lawn tractor LEMON that has been to repair shop more than it has been used. This is 4th tractor I have gotten and this one is the worst.
Home Depot won't give me my money back or a new tractor and Cub Cadet doesn't want anything to do with it either. So, my $2500 tractor is sitting in the repair shop while the lawn is getting higher.
Alicia of Alamo CA (02/07/08)
I called my neighborhood Yardbirds/Home Depot and was given canned directions to my store, the store hours, etc., etc., etc. Then, since I did not know the extension of the person I wished to speak to, the recorded message went through all of the departments in the store, but made no mention of the department I wanted. By the time I was able to reach the garden/yard department I was not a satisfied customer! WHY did they change from user friendly to exasperating canned? I have gone to another store to fulfill my needs for our yard.
The consequence is another customer lost.
Thomas of Mesa AZ (12/09/07)
The morning of December 1, 2007, I was taking the garbage out when I notice shattered glass all over my patio. After closer investiagation it was apparant that the glass came from the Hamption Bay table, glass is 44 diameter, what we purchased about two months prior. I checked with Home Depot to order a new top and the manager at Home Depot, through the clerk in the lawn and garden department, said to contact Hampton Bay, through the webb, or a glass company.
I haven't contacted a glass company or Hampton Bay as yet.
David of Hillsbor NH (07/25/07)
WOW I can't believe how many other people are having the same problem that I am with the John Deere L series tractor. The deck on this thing is horrible! I've spent hundreds of dollars in repair on just the deck not to mention the amount of my time I've spend fixing it. We've also had to pay people to mow my lawn and at $75 a pop that must be up to close to $1,000 by now!!!!!!! I guess it's time to buy a new tractor but NOT a john Deere.
Roberta of Keithville LA (06/10/07)
My husband and I purchased what we believed was a John Deere riding mower from Home Depot in 2005. It was the most expensive model they had, nearly $3000, and we also purchased all the available attachments. Within a few months of mowing, 1 time each week, 1.5 acres, the mower started having mower deck problems,,,uneaven cutting,pulleys wearing out. My husband went to Home Depot and they could not assist in the repairs except telling him to go to a John Deere dealer. My husband visited the local Deere dealer and said the guy just rolled his eyes and said Not another one The dealership informed my husband that we purchased basically a generic lawn mower, that John Deere merely stamped its name on. The dealer showed my husband an actual John Deere brand mower and it was twice the machine, more heavy duty and built like we expected a John Deere to be. Upon learning this my husband returned to Home Depot and informed the manager that he was feeling ripped off. We explained our disappointment to the manager and he just stared at us with a blank, "I don't give a damn" type of expression. So here we sit, with a mower that basically does a poor job at mowing our lawn, and we have no alternative but to deal with the fact we were deceived and taken advantage of by a false advertising campaign by John Deere and Home Depot.
Meredith of Wake Forest NC (05/06/07)
We purchased this table, 6 chairs, and umbrella and stand set from Home Depot in May 2006. Today (May 6, 2007) it spontaneously exploded into a thousand pieces of small glass. I looked online to research how to replace the table and saw other complaints eerily similar to mine. This is disturbing and JRA Furniture Industries who manufactures these should replace them at no charge.
We now have to purchase a new table or new patio set to replace this table that is unusable.
Jerry of Dallas TX (04/12/07)
I went to Home depot to buy some plants. The price under the plants was $3.33 for each plant. I asked a clerk if the price was correct. He checked and came back and said the price was $11.95. I asked to speak to a manager to see if I could get the plants for $3.33. He said that would be to big a loss.
Fred of San Antonio TX (04/10/07)
I was needing parts for a Murray Lawnmower I bought four years ago. I tried calling the only parts place listed in Texas in my owners manual. After 8 failed attempts I tried the internet, and ran across complaints about Murray mowers. Low and behold I read about someone else that had a leaking gas tank. The second summer I used the mower I noticed gas in the oil when I checked it. I changed oil and after I mowed I noticed it again.
Then I started noticing gas left over in the tank when I was finished mowing, was not there the next time I mowed. Finally I found it was leaking from the fuel line after the filter. I called Home Depot and they basically told me to contact the dealer.
John of Hannibal MO (04/07/07)
John Deere L120 riding mower. Vibrates and shakes so bad can not hardly stand to stay on it let alone cut very tall grass. Took to dealer got charged for $120 and they said it is a little better but still vibrates. These mowers I find are not even John Deere mowers they are made by AYP. The high price is for the green paint and decal.
Amanda of Tioga TX (03/26/07)
Last summer I purchased the Hampton Bay Pacific Patio Furniture Set. While ordering I also purchased 2 chaise lounges and a side table. Upon arrival I received 2 tables, 1 umbrella and my chaise lounges and side table, but NO CHAIRS!! We contacted Home Depot and were told the item is out of stock and would be shipped as soon as possible along with a return label for the additional dining table. Well, it has been almost 7 months and I still have not received my chairs and no return label.
Maria of San Jose CA (03/10/07)
On February 24, 2006 we purchased 10 x 12 Mesa West Tuff Shed from THE HOME DEPOT. The shed was a little larger then we had planned to buy, but with a 10% rebate ($253.90) it would be very close in price to the smaller model. So, in good faith we purchased the larger shed. We then took great care in filling out the proper paperwork and sent it off to THE HOME DEPOT on March 3, 2006. May 2006 was the end of the offer. Five months went by without hearing from them or receiving the rebate check, so we decided to give them a call. They informed us that the rebate was denied because of an illegible scue number on the Special Services Customer Invoice.
Frank of Delray Beach FL (02/27/07)
I called customers service as my patio tabletop made of marble is cracking in several places and falling apart on the edges it is only nine months old. It has been the second table that had to be replace not for the same problem now the are going to e-mail on how and what to use as a sealer will it prevent the replacement from doing the same my personal opinion no as you can see the poor workmanship and the marble looks like it was not done right.
Wendi of Gardner KS (06/21/06)
We purchased a new Honda mower from Home Depot. We used the mower a total of 5 times and the mower quit running. We took the mower back to Home Depot on June 9 and the sign on the wall stated you could make a return within 60 days with receipt. When we requested to replace the mower, we were told it had to be sent off for repairs. We pointed out the sign on the wall and the Home Depot employee pulls a piece of paper taped to the register (not viewable to customers) out stating it doesn't apply to power equipment.
We were then told the mower would be sent for repairs and would be ready the following Friday and we would get a call. When we didn't get the call that was promised to us, we called them. They told us it would be ready the following Tuesday and they would call. When they didn't call again, we called them and were told that we needed to speak to Lloyd in receiving, but Lloyd didn't work until the following day. We called Lloyd Wednesday morning and were told the piston walls were scored and it would cost more to repair than to replace the mower. We asked Lloyd how this could be since we only used the mower 5 times, the said it was due to lack of maintenance. My fiance' checked the oil in the mower before each use and even before we took it back to Home Depot -- the oil was fine. How could this have happened?
We got less than 3 hours of actual run time out of this $400 mower and our only recourse is to buy another mower when we didn't do anything to contribute to its breakdown. Also, our yard looks horrible because they never offered us a replacement in the mean time. Honda or Home Depot should replace the mower or give us our money back, as there was an obvious defect in it.
Geraldine of Vicksburg MS (02/02/06)
I tried for 1hour and 45 min to get a price on an electric screw gun. No one could answer my question!
The answering service you use is flawed.
Lane of Saucier MS (01/12/06)
After Hurricaine Katrina we needed a new shed to live in, so I went to Home Depot on 10/10/05. I bought a shed (which came with a $300.00 rebate).
I mailed in the rebate a day or two after buying the shed, with all the info requested, and before the rebate expired nov.30 05. Never received it.
I figured I needed to call them and the number there was on the form to call but they had the wrong number on the rebate form. I got the number and was told that they needed me to resubmit the paper work because they said they needed a sku number in order to process my rebate.
It is now 6 weeks after resubmiting all the paperwork. I called today to check on the rebate and was told to call back in 10 days because it takes 4 - 6 weeks to get it in their system. I told them it is already 4 - 6 weeks , also told them that by the time I get the rebate (on my Home Depot card) that I would not need it cause i have already spent about $1,500 more to fix the shed up with insulatio, lighting, wiring, ect. , and that shed is to be a new home for me an my kids. In addition, the shed was to have 2 doors, but it has only one. But I can handle that. I just want my rebate.
Roy of Creedmoor NC (12/28/05)
On December 23,2005 at about 1300 o'clock I rented a log splitter from your 24 hour rental, Strickland Rd location in Raleigh, NC.
Almost as soon as I started using it, I noticed that the exhaust blew directly in my face, proposing a health hazard .Secondly, I realized that the cylinder also had a hydraulic leak that sprayed a fluid mist directly in my face as well. Both these problems were serious enough for me to discontinue using the faulty equipment and I phoned the store about my concerns. They instructed me to return the tool.
I was made to pay over seventy five dollars for a tool I only got about 30 minutes use out of and possibly a health problem. Home Cepot claims on its on-line ad "that when you need equipment and want quality, service and value for your money, the Home Depot Tool Rental Center offers top quality name brands,thats well maintained, and ready to use."
The log splitter appeared to have been missing a part causing the exhaust problem, and there was a small hole at the top of splitter's cylinder that sprayed fluid directly into my airway. I am very concernedf the harmful effects of breathing hydraulic fluids and exhaust fumes on my respiratory tract .The "knowledgeable associates" tightened the hitch so tight onto my 2" ball that it took them over forty minutes to install and remove it from my truck's receiver, making it impossible for me to remove it to position the splitter where I needed it to be.
I expected a complete refund or a replacement rental as soon as splitter is repaired.
Nancy of Roseville MI (12/14/05)
I ordered a snow blower on 11/15/05 and it was suppose to be shipped within 3 to 5 business days.
When I noticed that the order had not even been processed 3 business days later, I called and spoke with a supervisor by the name of Jason and he said that it was on back order. I explained that I needed the snowblower now and when I ordered it, it said it was in stock. He said that he would contact the manufacturer and to call back tomorrow. When I did he said that it would not be stocked and that he canceled my order. I asked for a confirmation but he said that it was the same number as the order number. He assured me that it was canceled because I told him I was going to order it somewhere else. This was on November 22, 2005.
I did order the snowblower somewhere else and got it. On December 5, 2005 there was a snow blower in my driveway from Home Depot and my account was charged. I called and spoke with a Suzette and Jeremy and they said that they needed to get it returned to the manufacturer before they could credit my account and it would be 24 to 48 hours. UPS picked it up on December 8 and delivered it on December 9, 2005. I called on December 9 to see if my account was credited. They said everything was closed and that my account would be credited on Monday, December 12, 2005. This time I spoke with Marie.
On December 13 I called again and they said it could not be credited until December 16, 2005. I called their corporate office and spoke with an Aaron who said there was nothing they could do, it was policy, I asked to speak with his supervisor and he said he could not do that, I asked for his last name and he said that he could not tell me. I want my money back.
Walter of Jacksonville, FL (8/1/05):
I bought a Murray lawnmower three months ago. So far I have changed the
belts, battery cables, fuel filter, spark plug and blades. It now sits in
the shed and won't even crank. Home Depot will not exchange the mower, only
offer to send it off to be repaired. I asked about exchanging it and
upgrading to another mower (preferably one that will crank), but this does
not appear to be an option.
Damages: $899.00 Broken Mower; $25.00 Cables; $2.99 Spark plug; $15.00 fuel
filter; $35.00 Blades; and an embarrassing lawn.
Robert of Taylorsville KY (4/27/05):
Well, did you hear about the guy (me) who spent over $1400 for a top-of-the-line MTD 600 series riding lawnmower and took it home only to break a belt after approximately 15 uses. Well, he went back to the Home Depot Store where he bought it and searched for approximately 30 minutes before finally asking for a clerk who, after another 15 minutes confirmed the obvious and stated that they did not have the belt in question. After confirming the obvious the customer (me) asked to see a manager.
After waiting approximately 5 minutes, the store manager came out to announce that Home Depot did not carry wear items for the lawn mowers that it sold to consumers. He then told the customer (me) that there was a small lawn mower repair store on Frankfort Avenue (approximately 15 miles away) that would stock the belt. OK, the punch line is getting close so pay attention. So the customer asks the manager of the store (Doug Reiter) how come I find out after spending over $1,400 dollars that you don't carry parts for my lawn mower?
And the manager of the 80,000 square foot super hardware store sez: "Well sir...We only have so much room...ha ha har. I I didn't think it was funny either.
Robert of Winthrop, ME (08/11/04):
In May 2002 my wife purchased a new Scotts riding lawn mower -- 20hp with 46" deck -- for my birthday from Home Depot. You need to know that this was built by John Deere exclusively for Home Depot. I was excited to say the least as our new home has 2 acres of lawn to mow and my old mower was around 12 yrs old. This was going to make my job a lot easier, as it was supposed to be bigger, better and faster than my old mower.
My first time out I was shocked, as my old mower was much faster and actually seemed to cut better. I decided to talk to the department manager and was told that by law they had to put governors on them to keep them from going too fast. After speaking with their manager and getting and a bunch of bogus answers from him -- but no satisfactory results -- I decided to leave before I said or did something stupid.
The following spring we were looking for accessories and went back to Home Depot. We wanted to get a bagger for our mower there, but were told by Home Depot to go to John Deere for parts. I called my local John Deere dealer and was told that they no longer make them and they could not order one for me. I asked her how I could buy a $2,000.00 lawn mower 2 years ago and not be able to get parts or accessories for it. She told me that I must have purchased it before that, since it was discontinued in 1999.
That did it. I called Home Depot and asked why we were not told that it was a discontinued model. The assistant manager told me that he would look for a bagger for me and that this was all he would do. At that point, I decided to call customer service one more time to see if I could talk to anyone that really cared. After going through my whole story one more time, the rep said that store manager John Toomey had told the previous customer representative that we actually purchased a RECONDITIONED riding lawn mower. Mr Toomey never once told me during our phone conversation that not only did they sell my wife a 4-year-old discontinued model, they also sold us a used lawn mower.
I paid way more money than should have for a used/discontinued model. I also can�t get a bagger, and raking 2 acres of grass is definitely a physical hardship for me since I just had heart surgery in April of 2004.
Sue of Asheville NC writes (5/9/03):
We bought a new riding lawn mower near the end of the summer of 2002. Everytime we used it we had to boost it to get it cranked, gas leaked from the exhaust and several other problems. We took it back to Home Depot for repair. They sent it off (2 weeks) and came back saying it needed a new battery which we had to pay for.
We paid for the battery and took the mower home, use it several more times and the it still did not run correctly. After setting over the winter we tried cranking it this spring and of course it would not start again. We took it back to Home Depot April 24, 2003 and still do not have the mower back.
My husband, Bill, called the store manager yesterday, May 8th and she checked on it and called him back, telling him that it was missing a lobe off the cam shaft and the part would have to be ordered which will take about 2 more weeks for the repair and delivery, since it is somewhere near Charlotte, NC for repair. The store manager told my husband she could not replace the mower and offered to let him borrow a push mower; we already have one.
He is on kidney dialysis and is not able to use a push mower, this is the reason we purchased the mower, for him to be able to ride and cut the grass. We have been very unhappy with Home Depot and feel we should have been given a new mower.
Melvin of Griffin GA (5/9/03):
We brought the Murry lawn mower up to Home Depot, because the mower was purchased less than a year ago and they would not give us a new one and then we found out about the recall. If anything we should have been informed about this before now. This mower was giving us a lot of problems, the bottom kept dropping down and the blade kept digging in the ground when we cut the grass -- it would not cut the grass level.
Home Depot did send it off to get it repaired ... but when I told them about the recall, they said that this was our problem. I did contact a man at the toll free number. He stated he would see where it was so he could get the tank repaired. And he also said he would call us back. He never did call back.
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