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Rick of Elk River MN (05/02/08)
Purchased a stove for $800.00 and was told by store employee that the stove when put on credit card qualified for a store gift card of $75.00. Employee printed up multiple copies of reciept for me and gave me the rebate forms to be sent in. Sent in all required info and reciepts to rebate center before any deadlines. 8 wks go by no card-call center and they claim it was lost-remail all paperwork.
Wait 8 wks-still no card-call center again and was jockyed to many different people-finally they claim it was handled and card was coming.8 wks still no card-call center and was asked to write a letter explaining what had gone on so far and fax it to them-did that-still no card. Finally went to store and spoke with Asst manager waited for 35 min while he called the center and got it sorted out-Still no card that was on 3/14/08. Went back to store today and was told for the 1st time in 10 months that my stove didn't qualify for a rebate. Is Home Depot trying to wear me out.
Kitchen has been apart for 10 months waiting for card to buy over stove microwave
William of Lawton OK (05/01/08)
I wish home depot would stop the survey they just waste peoples time on line. either give up the 500.00 dollar gift card or stop the on line
Connie of Hummelstown PA (03/02/08)
I purchased what I thought were Home Depot cards for my mother for Christmas at a K-mart near me, for $100.00. When we went to Home Depot to use them, we found they were racing cards. The bright orange card with Tony Stewart with Home Depot across his chest is very misleading. I guess the warnings for reading gift cards should be taken seriously. I think you should take a look at the cards to avoid any future loss to Home Depot.
Carole of Davie FL (02/15/08)
I orderd a 75.00 gift card. Never received it, and they said that they are not responsible for loss in the mail. Nobody wanted to help on the phone; they just do not understand. The $75.00 that is owed to me is just lost.
I am frustrated, and they are going to lose me as a customer. Lowe's is not that far from me.
Kristine of Davis CA (02/11/08)
My husband and I received several Home Depot gift cards as wedding presents - they totaled $200. On February 10, 2008, we went to the homedepot.com website to pick out some light fixtures. Everything we wanted to buy was listed as available online only, so we figured we could buy them online using the gift cards. When we started the checkout process, we couldn't find anywhere to enter the gift cards for a credit. My husband called Home Depot customer service, and they told us that there was no way for us to pay for an online order with a gift card.
We asked, could we do the order over the phone and pay with the gift cards? They said no, there was no way to use the gift cards for anything but in-store purchases. My husband went ahead and ordered the lights with our own money - I'm sorry we did. We still have $200 to spend at Home Depot, and after we use up these cards - at the store only, of course! - we won't be shopping there again.
We spent $200 of our own money when we had the funds in gift cards.
Maureen of Strongsville OH (12/20/07)
I received a $100 credit on a gift card for a return made to Home Depot. The item was bought with my own hard earned money. I wanted to use my credit to buy a gift card for my in-laws for Christmas. They wouldn't let me, said it was store policy and that was that. The customer care manager couldn't answer why, only to say that it was the decision of the CEO. I asked for the phone number, and she gave me an address because he cannot be contacted by phone. There should be no good reason why I cannot use my Home Depot credit that originally came from my money to buy a Home Depot gift card. The CEO is Frank Blake at 2455 Paces Ferry, Atlanta, GA, 30339.
My Home Depot credit is worthless toward a gift card.
Dan of Chardon OH (12/15/07)
I bought a $100 gift card and used part of the balance once. The card has a balance of $42.70, which Home Depot has verified. I lost the card (actually I think it went through the shredder with the junk mail by accident). I've been to the local store on seven different occasions to try to get a replacement card. I have the original purchase receipt and the one from the sale before the card was lost. They can only verify the card balance and cannot figure a way to assign a new card to replace the missing one. No one has used the card since I lost it, as the balance has not changed. The store manager even called corporate office on one of my visits. She handed the phone over to me and I talked to them about it. They took down all my information and said that they would get back to me, that was two weeks ago. I feel the local store is trying, but not able to do anything about it. Sounds like a class action lawsuit needs to be filed to make corporate office change their policy.
I'm out $42.70 and a lot of time.
Suriya of Anaheim CA (11/15/07)
I bought a gift card from Home Depot on November 8, 2007 for $700.00. The card was misplaced and I could not find it. On Monday November 12, 2007 around 9:30 am I went back to Home Depot with the receipt. I explained the situation and asked them to pull the card number so they could check if the card has been used. I have been told that the accounting said that the has not been used yet. I asked them if they could deactivate the card and issued me a new one. They said that the would get back to me later. The following day, I called Home Depot back and was told that my card has been deactivated but they could not give me a new card nor give me a credit. They would let me use the card number to buy thing at Home Depot either. I told them since I bought the card at Home Depot and was deactivated by them, why they could not give a credit. I consider this a stealing.
Sergio of Tucson AZ (10/08/07)
I bought a gas grill at Home Depot. The grill was defective (knobs fell off, regulator made a loud noise and one burner would not light). I called the store, and Manager Phil said to bring it back (told him it had been over 90 days, and he said no problem). I loaded it up and took it back. They gave me a gift card for $971.93. We had bought this on a Home Depot charge with 12 months-no interest fees. They refuse to credit our account so we have a gift card, but we will be making payments on that and have no grill. I spoke to Tracy in their corporate office and no help. I spoke to Cherie in corporate and no help. Finally I spoke to Betty, a supervisor, and she refused to do anything--even told me the President of the company would not care, even if I called or wrote to him, as he makes the policy.
We are now makng payments on a gift card that we don't need.
Geoff of Santa Monica CA (09/10/07)
Sept. of 2006 I purchased a GE fridge and Range. I sent in all the correct paperwork for a $250 gift card. Of course the salesperson told me $300, but I will let that slide. More than 20 phone calls and and coming up on 1 year, I have still not recieved the card. I have been told everything from my purchases did not meet the requirments to go back to the store and get the SKU's. I will not let them get away with not giving me the card. I don't know how much time I have spent on hold on the phone, but I will get the card!
Joel of Albuquerque NM (09/01/07)
My wife and I were in the market for a portable dishwasher. We have a Home Depot credit card and checked the stores only to find out they can only be ordered online. Through my employer, I had some gift cards from Home Depot intending to use them to purchase the dishwasher. After checking online, I found out that the dishwasher was only available online and could not be delivered to a local store, but had to be delivered to our home. When it came to the payment screen, unbelievably, there was no option to pay using gift cards. So we used our Home Depot card assuming there would be some way that we would be able to use our gift cards to apply it towards the purchase at some point.
Upon receiving the dishwasher at home, we made our way to the Home Depot location at 200 Eubanks SE in Albuquerque, NM. We stopped at the Customer Service station and asked about using our gift cards for the recent purchase only to be advised that it was not possible. We inquired as to our options and were directed to the Appliance department. In Appliances, we spoke to a salesman named Dimitri and after explaining our situation, he stated he would call the store manager and ask him what we could do. After speaking on the phone for several minutes, he advised us there was nothing he could do for us. I asked him what were our options and he said, why don't you go to the front of the store and ask customers in line if they will buy your gift cards for cash. I thought that was a very odd thing for a salesman to advise us, so I told my wife, let's go back to Customer Service and I'll speak to the store manager myself. When I asked for the store manager at Customer Service, I was directed to a man standing nearby and I approached him, introduced myself and told him I was the customer asking about what to do with my gift cards. He looked at me like he didn't know what I was talking about and he asked me to tell him my story. I figured that this is not the person Dimitri in Appliances had spoken to, but I explained my situation to him anyway. He excused himself and returned in a few minutes only to tell me there was nothing he could do for me. So I asked him what were my options and he said he didn't know. I said, I do have the option of returning the dishwasher, to which he replied, you can't return it here. I asked him for his name and he said it was Darren Jones.
The following day, I called Home Depot's Customer Service phone number and spoke to a very sympathetic representative named Kristin who after hearing my story, also advised there was nothing she could do except file a complaint against the store for what I was told I could do. I searched the internet and found a phone number for Home Depot corporate offices and called and asked to speak to Frank Blake, CEO and I was transferred to someone who identified themselves as Ella and that she was speaking for Mr. Blake. After telling my story again to her, she too said there was nothing that could be done, but that she would be submitting my concerns about using gift cards for payments online. By the way, she was far less sympathetic than your Customer Service representative.
To make a long story short; if Home Depot local stores do not carry an item and it is only available online and if gift cards cannot be used for payment for online purchases like other companies allow you to, and if I could not order the item and have it shipped directly to a store so that I could use my gift cards to pay for the item, what good are my gift cards for if I expressly got them to use for this purchase? Doesn't make any sense to me.
Lorraine of Altadena CA (06/26/07)
I purchased kitchen cabinets last year which totaled approx. 19K. The rep assured me we were eligible for the $500 gift card being offered when cabinets were purchased during the time we had bought them. I sent in the required form and waited and waited and waited. I have sent
numerous emails; made numerous calls and no one seems to be able to tell me why there has not been any response. I even scanned the receipt and re-sent it as requested...I guess the mailed receipt wasn't enough. So this started last July 2006 and surprise, there hasn't been any response yet. Help!
We had counted on getting the gift card so we could do more home improvement projects. They have completely lost my respect with their business practice. I own a business and would never think of treating my customers like this.
Christine of Mansfield OH (06/10/07)
I was given a $200.00 gift card for the
purchase of an area rug. When I went to the local store the selection they had in the store was not anything I could use so I went on line to check out what was available here. I was able to find (2) different styles that I liked and went back to the local store with the required information in hopes they could order it for me. I was told I had to order it myself on line and I could use my gift card to pay for the purchase, however when I went back on line and tried to place my order they wouldn't accept my gift card for payment and when I called to inquire about this I was told I could only use my gift card in a store, where they don't have what I wanted.
When I asked if I could redeem the gift card for cash I was told this wasn't possible either and they tried to get me to open a charge card with them so I could purchase the rug I wanted. All I want is the rug or the cash and they can NOT provide either. What kind of a company is this that can not provide the customer with appropriate service or will not even honor their own gift cards for on line purchases? No wonder people are going to Lowes for their purchases. I would suggest that a change in corporate policies be made to allow gift cards to be used for on line purchases and I know there are company representatives who agree with me because they told me this when I called them regarding this issue. If your own corp. personel feels the existing policy regarding gift cards and on line purchases is stupid don't you think it's about time to change this policy.
I spent many hours on line trying to find something that was not available in the store.
I made 2 trips to the store to try to get this resolved.
I had to make (2) calls to different corp. locations in an effort to get this resolved.
Robert of Sunnyvale CA (06/01/07)
Was told :
I would recieve $25 gift card if I would sign up for the home depot card.
All I had to do is:
When I recieved the card,call the toll free number and ask for the gift card.
Called the number and was told I have to make a purchase first.
Lied to.
Faye of Avon CO (04/16/07)
I purchased a gift card ($100) for my son for Christmas. The card was thrown out with the trash. My son went to the Home Depot with the receipt and they blew him off for about two months before advising him they would not replace it.The card was purchased with a credit card. I went into the store and spoke with an assistant manager (Dave). He said they could trace the card (and number) through my credit card receipt. He said he would do that and if the card had not be used he would be able to replace it. He called and left messages on my phone a couple of times saying his distract manager was following up on this - then nothing. I purchased the card after reading the notice on the card that said it would be replaced if lost as long as we had a receipt. This has not happened.
I am retired and live off a fixed income. This was my sons Christmas gift and I feel that Home Depot has cheated both my son and me.
Stephen of Plainfield CT (04/15/07)
I received a Ryobi tiller from my wife. It would work until i hit hard soil or caught a small rock stone. I took it back to home depot and made mistake #3. When They asked did i use it, I said yes...oh then u can't return it. I received the GIFT CARD that it was $199 not the $230(including tax) that was paid for it.
Danette of Olympia WA (03/26/07)
On 12/25/2006 we purchased a gift card from Home Depot for $25.00. The person that was to recieve this card never received it. We would have never known this had she not known it was suppose to arrive. Home Depot had charged my credit card (internet purchase) but never informed us they had many customers around that same time that never received their cards. How many other people have been cheated because the recipient of the gift card never knew to expect it in the mail. Through e-mailing a couple times and through different long chanels on the phone, finally reached customer service who informed me that they would kindly credit back my credit card, I asked if they had all the info they needed and they informed me yes. Well, I still have not been credited for this and no card was sent. How many other people got cheated?
Judy of Seminole OK (01/19/07)
On Dec 12th, I ordered a $40 gift card online and received a confirmation that it was mailed Dec 15th. I still have not received the card. I have called and emailed numerous times since Dec 26th. Each time I call I am transferred to several people then either get disconnected or an extention that doesn't answer and the mail box is full so it isn't accepting voice mails. I did get to the voice mail once early in January and again on the 16th of Jan, left my name and phone number and confirmation number, but have never recieved a call back. I spoke to Discover Card about the charge and they gave me a tempoary credit, then reversed it 5 days later because Home Depot said they had proof of delivery. I am still unable to get through to anyone at Home Depot that can help me. When I was lucky enough to get a person on the line I was told that only the gift card Hotline can help.....that extention is the one that either has the full mailbox or no one returns the calls.
I am going to have to pay the charges on my Discover card and the person that the gift card was for still has no gift. This ordeal with Home Depot has left me frustrated and stressed out. They might as well send their customer service reps home, because they will not do anything to resolve the problem.
Rob of Woodridge IL (12/02/06)
We bought LG Washer/Dryer, partly because of an offer of a $200 gift card. The salesperson even helped fill out the form- I carefully checked all the requirements & sent it in by certified mail within the time specified.
Home Depot (or their contractor in Phoenix hired to rip people off) promptly sent me a card saying that I could not receive the gift card because the $3000 purchase wasn't made during the offer period (lie)..it seems these big companies offer rebates to bait people into buying stuff, then turn them down to make it even more of a burden to collect the rebate many months later, if at all. Its a scam & I'm surprised that energetic class-action lawyers haven't gotten involved in shutting this down..
Kevin of Portland, OR (09/28/06)
We purchased a Jenn-Air oven in April. Since we spent over $1497, we were entitled to a $150 gift card through their rebate center. However, we were denied the card.
For three months, after submitting the paperwork, their website indicated that my submission hadn't been received. I made numerous phone calls and exchanged many emails with anonymous people. I attached copies of the paperwork to my emails, and even sent copies via snail-mail.
Then they said I was not eligible for the card because the purchase was made before the qualifying period. Never mind that all the paperwork clearly shows that it was not.
Gina of Seguin TX (02/13/06)
I purchased a Home depot gift card for $50.00 at Christmas. The person I gave the gift card lost it.
When I took my receipt back to Home Depot, they would not replace the gift card because I purchased it with cash. Had I purchased it with a check or credit card, they would replace it. I have my original receipt and they can verify that the card has not been used.
However, they refuse since I purchased it with cash. I've been all the way up to their corporate offices and the last correspondence I received had a document entitled "Our Gift Card Policy". The last item addresses lost cards. It states that "cards will be replaced with required proof of purchase." My receipt should be my required proof of purchase. Their policy states nothing about cash purchases not being replaced.
Robert of Wake Forest NC (02/01/06)
I have tried since September to get my $300 rebate from Home Depot. I sent all the information requested the first time but the Rebate Center "claims" they did not get a copy of the original store reciept.
Robert of Hyde Park, NY (10-12-04):
I have a Home Depot $100 gift card. I tried to buy 4 different items, but HD didn't have any of them. I picked out a 5th item and asked to have the balance on the gift card returned in cash.
When I was refused the cash, I spoke with an assistant manager (Shary, who wouldn't give me her last name). She said it was HD policy not to return cash balances, only store credits. I asked to speak to another manager. He was handling another complaint at the time, then he disappeared into the back of the store and never returned.
I still have a $100 gift card, but it is just about useless given HD's policies, lack of service and total diasregard for customers' time.
Gloria of Reston VA writes (1/16/02):
I purchased a $100 gift card on 1/11. It was a first time for me to buy a gift card at Home Depot. I wasn't informed that it's non-returnable plus there's no non-returnable print on the back of the gift card. They have a lot of information at the back of the gift card except the non-returnable policy.
I was told by the customer rep of the store that it's a new card and the system won't let her do the return. She mentioned that the old gift card can be returned but not this new one. She basically told me that no, you can't return the card.
If the non-returnable policy is printed on the gift card or at least a cashier notified me of the policy (if they have one) then, that's fair enough. I am not complaining just for myself but also for future gift card buyers at Home Depot to be aware of this issue. This is not fair especially for me who doesn't have a house to use the gift card to and policy states that if not used in two years, they will start charging $5 every month. What should I do?
Gloria should consult her local consumer protection agency.
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