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John of West Lafayette, IN July 4, 2008
I purchased one 100 homedepot gift card several months ago. Now I just want to check the balance on it. I tried to call my local store...always got the answers no..no..no. The home depot has the worst customer service; we cannot check balance online, or by phone. We cannot purchase items online using gift cards. I would sale my 100 for 70, and keep away from HD.
Rick of Elk River, MN May 2, 2008
Purchased a stove for 800.00 and was told by store employee that the stove when put on credit card qualified for a store gift card of 75.00. Employee printed up multiple copies of reciept for me and gave me the rebate forms to be sent in. Sent in all required info and reciepts to rebate center before any deadlines. 8 wks go by no card-call center and they claim it was lost-remail all paperwork.
Wait 8 wks-still no card-call center again and was jockyed to many different people-finally they claim it was handled and card was coming.8 wks still no card-call center and was asked to write a letter explaining what had gone on so far and fax it to them-did that-still no card. Finally went to store and spoke with Asst manager waited for 35 min while he called the center and got it sorted out-Still no card that was on 3/14/08. Went back to store today and was told for the 1st time in 10 months that my stove didn't qualify for a rebate. Is Home Depot trying to wear me out.
Kitchen has been apart for 10 months waiting for card to buy over stove microwave
William of Lawton, OK May 1, 2008
I wish home depot would stop the survey they just waste peoples time on line. either give up the 500.00 dollar gift card or stop the on line
Connie of Hummelstown, PA March 2, 2008
I purchased what I thought were Home Depot cards for my mother for Christmas at a K-mart near me, for 100.00. When we went to Home Depot to use them, we found they were racing cards. The bright orange card with Tony Stewart with Home Depot across his chest is very misleading. I guess the warnings for reading gift cards should be taken seriously. I think you should take a look at the cards to avoid any future loss to Home Depot.
Carole of Davie, FL February 15, 2008
I orderd a 75.00 gift card. Never received it, and they said that they are not responsible for loss in the mail. Nobody wanted to help on the phone; they just do not understand. The 75.00 that is owed to me is just lost.
I am frustrated, and they are going to lose me as a customer. Lowe's is not that far from me.
Kristine of Davis, CA February 11, 2008
My husband and I received several Home Depot gift cards as wedding presents - they totaled 200. On February 10, 2008, we went to the homedepot.com website to pick out some light fixtures. Everything we wanted to buy was listed as available online only, so we figured we could buy them online using the gift cards. When we started the checkout process, we couldn't find anywhere to enter the gift cards for a credit. My husband called Home Depot customer service, and they told us that there was no way for us to pay for an online order with a gift card.
We asked, could we do the order over the phone and pay with the gift cards? They said no, there was no way to use the gift cards for anything but in-store purchases. My husband went ahead and ordered the lights with our own money - I'm sorry we did. We still have 200 to spend at Home Depot, and after we use up these cards - at the store only, of course! - we won't be shopping there again.
We spent 200 of our own money when we had the funds in gift cards.
Maureen of Strongsville, OH December 20, 2007
I received a 100 credit on a gift card for a return made to Home Depot. The item was bought with my own hard earned money. I wanted to use my credit to buy a gift card for my in-laws for Christmas. They wouldn't let me, said it was store policy and that was that. The customer care manager couldn't answer why, only to say that it was the decision of the CEO. I asked for the phone number, and she gave me an address because he cannot be contacted by phone. There should be no good reason why I cannot use my Home Depot credit that originally came from my money to buy a Home Depot gift card. The CEO is Frank Blake at 2455 Paces Ferry, Atlanta, GA, 30339.
My Home Depot credit is worthless toward a gift card.
Dan of Chardon, OH December 15, 2007
I bought a 100 gift card and used part of the balance once. The card has a balance of 42.70, which Home Depot has verified. I lost the card (actually I think it went through the shredder with the junk mail by accident). I've been to the local store on seven different occasions to try to get a replacement card. I have the original purchase receipt and the one from the sale before the card was lost. They can only verify the card balance and cannot figure a way to assign a new card to replace the missing one. No one has used the card since I lost it, as the balance has not changed. The store manager even called corporate office on one of my visits. She handed the phone over to me and I talked to them about it. They took down all my information and said that they would get back to me, that was two weeks ago. I feel the local store is trying, but not able to do anything about it. Sounds like a class action lawsuit needs to be filed to make corporate office change their policy.
I'm out 42.70 and a lot of time.
Suriya of Anaheim, CA November 15, 2007
I bought a gift card from Home Depot on November 8, 2007 for 700.00. The card was misplaced and I could not find it. On Monday November 12, 2007 around 9:30 am I went back to Home Depot with the receipt. I explained the situation and asked them to pull the card number so they could check if the card has been used. I have been told that the accounting said that the has not been used yet. I asked them if they could deactivate the card and issued me a new one. They said that the would get back to me later.
The following day, I called Home Depot back and was told that my card has been deactivated but they could not give me a new card nor give me a credit. They would let me use the card number to buy thing at Home Depot either. I told them since I bought the card at Home Depot and was deactivated by them, why they could not give a credit. I consider this a stealing. Sergio of Tucson, AZ October 8, 2007
I bought a gas grill at Home Depot. The grill was defective (knobs fell off, regulator made a loud noise and one burner would not light). I called the store, and Manager Phil said to bring it back (told him it had been over 90 days, and he said no problem). I loaded it up and took it back. They gave me a gift card for 971.93. We had bought this on a Home Depot charge with 12 months-no interest fees. They refuse to credit our account so we have a gift card, but we will be making payments on that and have no grill. I spoke to Tracy in their corporate office and no help. I spoke to Cherie in corporate and no help. Finally I spoke to Betty, a supervisor, and she refused to do anything--even told me the President of the company would not care, even if I called or wrote to him, as he makes the policy.
We are now makng payments on a gift card that we don't need.
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