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Home Depot Insiders

Home Depot • Customer Service • Credit Policies • Equipment Rentals • "Interest-Free" Promotions • HomeDepot.com • An Insider's View --- • Appliances • Bathrooms • Doors • Floors • Gift Cards • Generator • Home Heating • Kitchen Dept • Nursery & Gardening • Rebates • Roofing • Siding • Special Orders • Windows & Siding • Expo Design Center --- • Contractors' Advice --- News • Home Depot Sells Supply Unit As Home Construction Sags • CEO Nadelli Ousted with $210 Million Severance • Home Depot Buys a Bank • Home Depot, Monogram Credit Card Bank To Pay Connecticut $672,000 • Home Depot, Lowe's Settle Credit Card Suit • 6 Months "Interest-Free" Class Action

Sj of Naples, FL November 3, 2009

Recently T. was terminated for wearing a button! I've had enough of large companies trying to be so politically correct in order to appease everyone. What the heck is the difference between a button that states "One nation under God, indivisible" AND "United We Stand,"? Hmmm, is Home Depot that politically correct that they are afraid to offend anyone with the word God? You've got to be kidding me here. I foresee a big payday in this former employees future, be it settlement out of court or in front of a judge and jury.

Home Depot is going to lose this one big time. And lose loyal customers like me left and right. I've seen all sorts of apron adornments on employees here in Naples, Florida both at Store #280 and at the Davis Blvd. store. Sad that a company as large as HD is terminating employees for something so trivial in such trying times. I will take my business to the Lowe's 1/2 mile right around the corner here in Naples, better service anyways, not quite as good of prices or selection but I will make do. Good luck with this case, your gonna lose! I will never shop at Home depot again!

Sara of Englewood, CO September 8, 2009

Smith & Willis, a subcontractor of Home Depot, installed central air to my home on July 3, 2009. The work failed the county inspection and required four pages of corrections, including but not limited to exposed wires, leakage of gases into my home, etc. The Arapahoe County inspector's office also notified me that the company likely completed some of the work illegally without the proper license.

I have contacted Home Depot and put the 3,000 installation charge into dispute; however, their "final offer" was a 500 "goodwill gesture". I am shocked that both companies are refusing to acknowledge how completely unacceptable their work was. My familiy's safety and well-being was put at risk and I still do not have a properly installed system yet am being asked to pay 3,000 for it.

mike of keyport, WA September 8, 2009

When an item is returned, no one ever checks to see if all the parts are the package. So when they just put it back on the shelf, the next person who recieves it will be short of parts. Also last week was in for a plumbing supply tube it was miss marked and it took me two trips. I should of gone to Lowe's instead, it would of saved me an extra trip. Some employees are to lazy to help, they just say we don't have that, mainly the younger ones. I won't shop at home depot if I don't have to. When the store manager is contacted, he says to write the corp. So that is what I am doing.

tracy of toledo, WA September 2, 2009

i came in it took 30 minutes to get any body to help me and this girl help me pick out my paint i told her i was not and exspert also they have the rudest manager down there so iwas there a good three hours when igot home tryed the paint on my walls it look like a big brown turd it was horrible so ofcourse when i tryed to take it back no way so then i tryed in chealis everybody were awsome the manager was great the paint guy down to the checker

Michael of Palm Harbor, FL August 26, 2009

Shopped at H. D. Truck did not start... got a ride to get tools. came back 30 hours later and truck was towed. not good relations. over 100 parking spots... but I need to be towed? Jose (mgr.) no help.

katherine of alexandria, LA August 17, 2009

This store is IMPOSSIBLE-evening for buying light bulbs. No one cares the employees I dealt w/ were rude and inept not only to me but to the other 8-10 persons in line!! It is consistently poor all around. My husband will drive an extra 20 min to go to Lowe's or pay double not to be bothered! It's not worth the frustration..they couldnt care less if they make the sale. I have seen men walk right out after putting their goods down..they gave up in the line!!! the biggest problem is not interpersonal skills or empathy..they could care less about a customer.

dustin of puyallup, WA August 17, 2009

went to do a return with reciept, and she said to me you got a reciept today and shock her head and gave me and my wife a really dirty look, then said you got a problem? so i just asked for the store manager ANN and she was to have a talk with her. this is a big problem , the return dept is always picking on me and my wife every time we enter your store in puyallup. i;m disabled and they know this and still get me so upset every time i go there. i just got done with a complant saturday about paula and lisa. these people dont need to work here if there going to give people a hard time. thank you..

Daniel of Sugar Grove, IL August 15, 2009

Cashier did not have enough change for a 20.00 bill. Called head cashier, who did not come. The customer in line behind me had a 1000.00 purchase that was somewhat complex. Again called head cashier who came immediately, but did not bring my change. My purchase was not processed and I left the store.

I contacted the corporate office, and corporate had Renee' a manager, contact me. She explained that the employees in question had been retrained, but could not say what was to become of me - after all I had to leave the store without my stuff. I explained to Renee' that I would not be shopping at the Home depot again. But she did not care . . .I won't shop there anymore. They clearly could care less about small customers.

Nanette of Gardena, CA August 10, 2009

I purchased Blinds that are fake wood from home depot they are defective I had to go back to the store about four times they think its my fault at this point they may not replace them anymore

Sharon of Galveston, TX August 8, 2009

On Aug 8th I went to purchase materials for remodeling my bath. (Hurricane Ike). When I was finished at the register, I asked for help loading my truck. The clerk called for help over the loud speaker, but no one came to assist. There are quite a few contactors since the hurricane, but one guy was cpmplaining about no help also. The temperature has been and still is in the hundreds, so waiting in the heat is a big deal.

After waiting ten or so minutes I went back in and asked another cashier for the manager. He appeared about ten minutes later and I asked him for help. I'm 60, by the way. Again he calls for help, no one comes so I storm out. All of a sudden he's willing to help! I turn around and tell him I don't need this kind of treatment and I load it myself.

The point here is they are grossly under staffed. There is a very high turnover and the good ones don't seem to stay very long. I'm in this store at least four times a week and have to track down assistance of any type. The League City store is always staffed as is the Clear Lake Store. When you go in they offer ice water for their customers and greet you with a smile. We Galvestonians on the other hand are treated like they are providing us with favors. How much would it cost to put two youths out under the canopy to load materials and Leave Them There!

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