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Ernest of Sterling CO (04/22/09)
My wife went to home depot to purshase something. She works for a home for people that can't shop for themself's. She works in other words for people with disabled handicaps. My wife is very upset about this and cannot handle making a complaint because she tries to believe this person may be having a bad day... but according to other staff members, whenever these special people come to the store they are made fun of just because they have certain handicaps.
This has happened more than two or three times and I am going to call channel 9-7-8-and 2 of Denver, Colorado and report this within 24 hours usless I hear a proper apology from these people or this store. I myself do work for a government agency and will porsue this if this matter isn't taken under control. I will be looking for your e-mail to make this matter under t.v. control nationwide or I will pursue this NATIONWIDE. IT IS UP TO YOU.......THE PROBLEM IS WHEN THIS PENNY EMPLYEE IN STERLING,COLO. TOLD MY WIFE THAT SHE IS GETTING SO FAT AND THAT SHE CUT HER HAIR SHORTER THAN WHAT SHE THOUGHT SHE SHOULD DO. My wife is very sensitive and saying such things has defestated her. I have always bought from home depot forever and thought I would countiue.... but after this I am going to pass word to all 130 stores and personal friends that this conduct will not be tollerated.
Your store that was noted and documented as the best store for these special people Judy of 2832 Dalton, MO April 21, 2009
Judy of 2832 Dalton MO (04/21/09)
I went into the store and knew what I wanted the salesperson Mary was so helpful even when I had to call back and make some changes. When things did not work out Home Depot was wonderful in helping me fix it and the whole time I was thinking they really do care about the customer and after getting it fixed my sales person Mary called to make sure. I wish everyone would have as good of service I received evrything happened as promised I hope this message gets to the right people
Shelley of Cornwall, ON April 3, 2009
Shelley of Cornwall ON (04/03/09)
I had found a nice storage cabinet at Home Depot that I was interestin purchasing 3 weeks ago. When I first went, I was told that they were all sold out and would be getting more in stock in 2 to 3 days. I came back in 5 days and again there were none. The salesman had told me that they could order one in from the Brockville location and that he did not need my name etc. but to come back on Tuesday. I came back in 5 days and there were still no cabinets, except this time Jennifer asked to take my name and number and would call me when they were expected in on March 18th. I had not heard again until yesterday which was April 2nd and Jennifer left a message on my answering maching saying that they did not have the white cabinet in but did receive 8 of the wood finish one that I was looking for.
Today after work I made a trip to Home Depot (at the other end of town) to pick up the cabinet. Mark who was trying to help me could not find any of the wood finish cabinets and I asked if maybe they had made a mistake on their computer and entered the incorrect stock number. It turns out that they had 8 of the white cabinets in stock and none of the wood finish. So I said forget it. I was going to use this 25 coupon I had that expires April 12th. Too bad I couldn't find something to buy.
So I decided that I would go and buy the 2nd item on my list which was 6 new cushions for my patio set and a new pation umbrella. They were 29.99 each which seemed like a good deal and the umbrella was 99.99. I found some cushions that I really liked but the box only contained 3. So I went to the 2nd colour I liked and again there were not enough of that colour. There were not 6 of any type of chair cushion. I asked glen for help and when he checked the store computer there were 11 in stock but he didn't know where. I spent another 20 minutes waiting while he pretended to help me.
I finally left the store disappinted after spending an hour buying nothing becasue staff could not find the proper items and where they were stored. It was a very frustrating experience and I'm not sure if I will be returning to Home Depot anytime in the near future. It's too bad becasue we were just approved for a 5000 credit card.
Moors of Mesquite, TX March 25, 2009
Moors of Mesquite TX (03/25/09)
On March 17,2009, I purchased 502.44 worth of merchandise with my company check( as I have done many times in the past). On March 18, 2009, my client cancelled the project. Therefore, I went to return the merchandise; however, Home Depot refused to returned the merchandise in accordance to their 90 day return policy (cash, check, or debt card purchases if returned with original receipt within 90 days will recieve cash equivalent). Instead they (Home Depot)said I had to wait 7-10 days for the check to clear the bank, but I was specifically told to come back in 7 days by the returns cashier. The check cleared my bank on 3/23/09.
I returned today (3/25/09), only to be offered a store credit for 468.00 when I paid 502.44. The cashier manager (Steven) tried to convience me that it was a written and posted store policy, however when I brought it to his attention the 7-10 day waiting period was not stated in thier return policy posted at the return register. He (Steven) then tried to explain that it was really a bank policy.
Not being satisfied with Steven's assistance, I spoke with Tim (the operations manager), who stated the 7-10 day return policy is something they have been doing for 20 years, but as I explained: if that is so then Home Depot should have that (7-10 hold policy) posted as part of the return policy. Unfortunately, I was not able to recieve any satisfaction, short of allowing Tim to keep the merchandise and to give me a call when I can come pick up my cash.
My lost time and travel expense of making two trips to return the merchandise, and the time wasted standing and waiting for them to return every item to only be offered a store credit, especially after I was specifically told on 3/18/09 to come back in 7 days from the purchase date. Rene of Crofton, MD February 24, 2009
Rene of Crofton MD (02/24/09)
I was fired from Home Depot after 2 years working at the store, some manager used a technicality with a supposedly-falsified time sheet as an argument to fire me, which was not true.The manager saw that I was on time at the store. In my hurry, I forgot to punch in the time clock and I filled out a time sheet as a consequence. I'm a very responsible worker with any work I do, my work record is clean any where I have worked, and I have never been fired before. This situation is prejudicial to me in a great manner, because I'm having severe economic consequences. The Unemployment Insurance Agency has denied my application that I deserve by law. HOME DEPOT IS LYING BY STATING THAT I WAS FIRED BECAUSE I WAS FALSIFYING TIME SHEETS!, which is completely false.
That argument is affecting me enormously in getting a new job because companies ask Home Depot the reason why I left the job. When I asked Home Depot representatives about their statements, they lied to me that they did not inform them why I got laid off. This is completely contradictory to the truth. My relations with all workers and customers always have been neat, professional and friendly. There were some workers that were causing me extreme tension, because they indirectly threatened me with insults and discrimination. This situation I kept to myself, and instead in many cases, I made those people friendly and peaceful to me and I never wrote any complaints about them.
During the two years I worked at Home Depot, I was under severe work pressures, working for long periods of up to 9 hours non-stop, and I did not even pause to get any food or water. I have my work-time records that can be compared with the company's records. Those pressures damaged my health for life, with my having to have had three heart procedures with two stents, and so my heart condition is not good right now. Further, it is now impossible for me to get another heart surgery because I do not have any health insurance at this time. Actually, for a long time I have had to pay bills myself arising from these procedures.
As a further consequence, I have not been sending family support for a long time because I can only just to pay doctors bills, room rent, car, food, etc. I think this is not fair to me, because I have contributed to this country, like a professional with a college degree (Civil Engineer), with a very good work ethic, in many cases educating people at work, organizing, maintaining high work standards for very little money due to my immigrant status. Tom of New Haven, CT February 16, 2009
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