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Vanessa of Stafford VA (09/04/08)
I have waited almost two months to receive a countertop that has been correctly measured and cut to size from that was ordered through the Stafford, VA Home Depot and sub-contracted out to LamTech Inc. (located in PA). To date, I have gone through three different sets of countertops (laminate) due to incorrect measurements, cutting and carelessness of one of the LamTech employees. At first I was told by HD to speak with LamTech directly about my problem. I constantly had to go back and forth between HD and LamTech to keep them abreast of the situation.
Long story short, the first two times the countertops were not measured or cut correctly. We received money back (measuring fee + $105 for the inconvenience)from HD. The third and what I hoped to be the last time, one of the LamTech employees was impatient and ripped off one the protective corner coverings rather than taking care and using proper tools to remove it. By doing this, he ruined part of the laminate and wood underneath. At that point my husband told the LamTech reps to remove all countertops from our home as we were not going to go through this process a fourth time. He also called the LamTech customer service, which didn't seem to blink an eye at the situation. He decided to go in person to HD customer service and actually received most of our money back. We are still owed $154. Hopefully we will get that back.
Unfortunately, this situation is still not resolved, we now have to get a different contractor to come measure and deliver a set of kitchen countertops and will probably wait another month or so. I can only hope it is the same price or lower. We have wasted precious time and money on this project. Since we do not have existing countertops, we have not been able to cook meals for almost two months. Not to mention time wasted waiting around for them to re-measure and deliver time and time again. It is my opinion that LamTech should pay for my new countertops or compensate us for the time lost and money we spent to eat out. This has been a very stressful and frustrating experience. I will never go through HD for any project or conduct business with LamTech ever again.
Susan of Browns Mills NJ (08/22/08)
In August 2007, I contracted the Home Depot to remodel my kitchen. I purchased Thomasville cabinets with a Corian countertop. Shortly after I paid for 90% of the purchase, the kitchen consultant was transferred to another store out of state. After she left, I never heard from anyone at the store. The next thing I knew the cabinets were delivered in November. I had more contact with the installers and none with the store. At no time did it seem like any of the people involved in the project talk to each other. The lower part of the cabinets were put in - in December and then the countertop came. The color was correct but not the design. There were markings on the countertop that I had no idea were going to be on there.
I went back and forth for months and I mean months between Home Depot and Dupont. Dupont said there was nothing wrong with the countertop. Home Depot said it was Duponts fault. Then, Home Depot wanted to know why I didn't say anything when I got the sample. WHAT SAMPLE? I had no one touch my file after the rep left back in August/September 2007. I wasn't sent any sample. The only thing I was shown was the piece that hung in the store which did not have any markings on it. No one at that store has spoken with me until the issue with the countertop.
It was time to go higher (according to the assistant store manager - there is no higher than their store.) Luckily, I did manage to get a really nice woman in customer service that helped me out. After a couple more months, I finally got a new countertop in May/June 2008. I had to pay for the removal since the Westampton store says that they would not cover it. (At first, they told me that Corian countertops could not be removed!)
The incompetence of the Westampton store in their lack of customer service has scarred me from ever purchasing anything from Home Depot. It should not take almost 1 year for a kitchen to be remodeled. I should not be given wrong information on purpose about what can and can not be done when they are suppose to be experts in home improvement.
I did not have a working kitchen for months and months. No one cared. I had boxes sitting in my living room and kitchen for months and months and months. One anticipates some discomfort but not for prolonged periods of time. This was the most costly and stressful experience I ever had.
Harvey of Virginia Beach VA (08/21/08)
Purchased American Woodmark cabinets first week of June 08, Recieved Cabinets 4 weeks later. 1 pantry wall cabinet was damaged, called expeditor at store and she reordered. Recieved new cabinet 1 week later. Home Depot contractor started installing cabinets the day i recieved replacement cabinet. Installer finished the install the next day. The install crew did an outstanding job of installing and cleaned the kitchen of all trash before they left.
Nothing wrong, this job went perfect. home depot did an outstanding job for my family, they rate a 10 out of 10. We were informed of all areas of concern, time frames, were given a complete list of what services and products we purchased. What amazes me is that before you purchase a kitchen from home depot, there is a checkoff form/contract that customers are required to sign, prior to purchase, stating they have read carefully and fully understand, prior to purchase. its amazing how the complaints on this site don't mention that or reflect that the customers are just as responsible as is home depot.
Mike of Billings MT (07/27/08)
I bought an American Standard kitchen faucet in 2006 and a year and a half the faucet began leaking. I could not find the leak, called a plumber who determined that the casting had a pin hole leak in it. The faucet had the warranty (lifetime warranty on function and finish). I took it back to Home Depot. The response of the plumbing manager was that it was past 90 days since it was purchased. The best he could do was to offer 10 percent off on a new faucet.
I have paid a plumber to find a leak in your defective faucet, paid the plumber for another faucet, and paid to have the new faucet installed. I figure that your faulty faucet cost me close to $300: $200 for plumber and faucet, $99 the cost of the faulty faucet.
Maria of Massapequa NY (07/26/08)
on 6/16/08 we ordered kraftmaid kitchen cabinets and had to pay them in full (total $20,428.74) to get the order filled. The estimated delivery date was 4-6 weeks. At the end of the 4th week I went to my salesperson to check on the order and I was told that the order was on hold and that Home Depot made a mistake on the kraftmaid prices and they owed us 15% back of the total amount. They reprinted the order and put it through again and promised to expedite.
Off-course we welcomed the 15% refund and figured that a few more weeks are worth it!! The new estimated delivery date was set as 7/24/08. On 7/23 when we did not get a confirmation from them about the delivery, we went back to the store to ask what is happening. We were told that there was a big mistake and that they should have never given us back the money but since it happened Home Depot will honor it and will ask its suppier Kraftmaid, to fill the order (again....the order wasn't put through the second time either). They said that they will take the loss as Home Depot and expedite the order and will notify us next day of the new (and final....) delivery date.
When they called on 7?24 they said that their supplier refused to fill in the order with the lower price and they cannot proceed unless we pay the balance and they also said that Kraftmaid prices had been increased and their computer did not (again by mistake) reflect the increased prices! We never asked them to refund us anything - we paid the full order in cash from the beginning and we have been taken for a ride ever since. They still are holding our money until we make our decision.
David of Louisville KY (07/23/08)
Went into the store because we are remodeling our kitchen. Looking for a nice set of cabnits. Found one and had them price it out. Before June 30 the price was about 4603.14 and then they would take certain discounts off and the price got down to about 3663.67. We looked at a few other places and missed the June 30th discounts . We went in on July 15th and had our sales peerson refigure the prices. This time they cam to about 4700.00. We said we would wait till they had the specials on again to purchase the cabinets.
Friday July 18th, my brother-in-law told us about a site on the internet that had the same cabinets and we could get them for2931.00. We contacted them to see if they where a retail store and where told yes. That price is given to anyone who walks in off the street. Monday July 21st, I went back to Home Depot with the written quote and asked if they could meet or beat the price as in their guarantee. They said they would have to send it to their bid dept and the next day they said they would not. These where the exact same cabinets. How cam a company advertise and yet not come through.
I will be buying these at the other store but how can Home Depot get away with the guarintee in writing and in print
Larry of Placentia CA (07/15/08)
Just another in a long string of special order disasters. I am a General Contractor and purchase much product from H.D. To my recollection, I have not recieved one special order product that has come in right the first time. This was the last straw though. After my counter top was delievered 2 weeks late, it was wrong and the only solution I was given was that I could reorder.
They have no consideration for customer service. What should I tell my customer who is already three weeks without a kitchen. H.D. must realize that they will eventually lose business. As for me, I am now willing to pay more to a local speciality store rather than suffer with the incompentancy at H.D.
Shirley of Jefferson LA (07/07/08)
In April, 2007 I purchased new kitchen counter top. At that time there was a promotion that if I spend $299.00, or more there would be no interest for twelve months. This was work done after hurricanes Katrina and Rita. When Home Depot started billing me, there was interest accrued. I called the customer service number to ask why. I never received a response that I could understand. The account has been closed at my request. There is a considerable balance owed, and interest continues to accrue. Because of illness, and loss of employment I am no longer able to pay Home Depot. If I am not allowed to be part of the class action suit because the account is in arrears that's okay. I still want you to know that this happened.
The interest caused the balance to be higher than I originally was led to believe it would be. Now, I am unable to pay it at all because the funds are no longer availabe. I suppose had there been no interest there is the possibility that I could have paid it off within the twelve months I thought I had even with the job loss.
Reza of Fairfax VA (06/29/08)
I bought Granite countertops from Home Depot (HD). The pieces are leftovers, four pieces from four different slabs with four different slab IDs. The size of the countertops is less than 52 square feet and according to HD and other vendors any kitchen less then 60 square feett should come from one slab. According to Warranty Activation form from HD the countertops should be from one slab with one slab ID. The color and the patterns of the pieces do not match because they are leftovers.
I want them to remove the Granite, cancel my contract and give me full refund. This matter is going on for one year and immediately after the installation HD is aware of the problem. Next month, July 2008, I have to pay in full for the countertops that the pieces are leftovers and the product that I dont want.
Damage due to installing leftover pieces and glued to brand new cabinets that I bought form HD. Excessive glue at seam lines. Hold off the rest of kitchen remodeling project for one year.
Selma of Weston FL (06/17/08)
I bought my American Woodmark kitchen cabinets from Home Depot ($8,000.00) worth of cabinets. The delivery company used by American Woodmark, the makers of the kitchen cabinets, used Cargo Masters in Ft. Lauderdale. While making the delivery to my home, they broke an elephant tusk given to me about 25 yrs ago and they used a cart that had grease on it and made a trail of grease on my oriental rug.
I tried contacting Home Depot, since I financed my cabinets with them, all they did was give me the numbers to Cargo Maters. Michael Schwartz, whom I dealt with at Cargo Masters, is rude. Very uncooperative person. I asked for his address and tried twice to send certify mail requesting reimbursement for my loss. Mail came back, saying the address didn't exist. Went back to Home Depot, they contacted Cargo Masters, gave me a new address. Nothing on that address, it came back again. No cooperation, only frustration. Went back to Home Depot, all they did was tell me to contact Cargo Master, again.
Tried several times again to contact Cargo Masters, they disconnected the number that I had. Went to Home Depot frustrated and the store manager said she would take care of it. She contacted American Woodmark, American Woodmark contacted me. They would only give me $1,000.00 for my loss. My tusk was estimated at $800.00 (I couldn't have it authenticated by a museum, so I settled for a firm in Chicago which charged me $395.00).
All I want is the expenses I went thru because of negligence on behalf of Cargo Masters. Home Depot has passed the ball on this one, taking no responsibility for who they hire. I told them I don't want their money, all I want is the same tusk and they can send someone to clean the rug. But to this date, nothing has been corrected and this happened back in May 2007 and I'm still dealing with it.
Frank of Gray TN (05/18/08)
We ordered kitchen cabinets april 2nd.they arrived about 2 weeks later. They came out 2 days later to install them it took one guy 2 days to do the work, WEll it is now may17th and one cabinet is bowed out in the middle, and this guY had one cabinet one half inch higher than he did the others,so we had to have him back out this thursday and he did not like it because he had to come back out. WE also got counter tops at the same time,well the guys who came to install them have one corner cut to long so the counter dose'nt cover the cabinet drawers. They are supposed to come monday morning and tear it all up and take it back to the shop and cut it right then bring it back and reinstall it.
so now we are still waiting on a cabinet that is warped, and when it gets here they say they will come and install it. So my question is what can be done about this and why should we have to pay for something that was to be done right in the first place.mind you we have already made two payments on this. As everyone says the workers should know what they are doing and get it right the first time. so i guess we are done with home depot unless we get some satisfaction. I HATE TO BE THIS WAY BUT 7 WEEKS IS A LONG TIME TO HAVE THE KITCHEN MESSED UP JUST TO HAVE CABINETS INSTALLED. PLEASE LET ME KNOW YOUR THOUGHTS IF THIS WERE YOU.
Having to wash the dishes in dish pans in the bathtub. and eatin out a lot more...
Todd of Norfolk VA (05/11/08)
may7,2008 1:35pm we went to get kitchen cabins price with devl. cost $2546.00 the 2 gentlemen and nice young lady they were very helpful and nice.we ask to devl it sat morning may 10,2008.sat. came about 10:00am we call ran in some promblems we will be there.
second time we call about12:15pm the devl drive HAD to make a trip out to va. beach we would be devl. next.next time we call 3:00 they said devl. is closed for the day.we drove to the store and ask why wasn't are cabins devl. am today.the lady was very nice and helpful at the customer service desk she she said she was sorry about want happen called back to talk to someone and said the devl. manager was gone.
we ask for are money back we are not happy. she call the store manager he talked to my wife we will load the truck right now and it will be there by 5:00pm(its was about 3:44pm by now)my wife said no we want are money back he said what do you WANT!!!!he wasn't nice never said sorry (like we were bother him )you need to talk to him we went to lowes for are cabinets . we liked your cabinets better oh well!!!!!!!!
Melanie of Greenwood Lake NY (04/08/08)
The estimator at the store wrote down the wrong measurements and when the template was done for my new kitchen counter top, the price ended up being 800 dollars more than the estimate. I canceled the work. A Home Depot expediter called the next day to ask me to come back and tell me they would do it for the original price they quoted. I reluctantly came back. Another template was done. At this point it was already more than a month after I placed the order.
Two weeks later, they came to install the counter top. The installer damaged my new kitchen cabinet, and was rude to me when I pointed it out. I did not sign off on the installation because there were several problems besides these. The counter top did not fit properly. The back splashes were the wrong size and ended up being cut (they now have a very sharp edge), the sink had a reveal on it which I did not request, and my sink cabinet was cut into unnecessarily.
Subsequently, an inspector came from both the Home Depot and Unico, the company they contracted to do the installation. They both agreed the counter top needed replacing. They did not agree about the sink or the sink cabinet. I called the sink manufacturer who sent me a letter stating that though it is an industry standard to install their sink with a reveal, this was something a home owner should be offered a choice about. At this point, the Home Depot inspector called to say they would not fix the sink cut out, or the sink cabinet they had damaged, and that my case would be referred to the corporate office.
A few weeks later, I got a message from Nikkia Bagley at the corporate office. I called back withing a few hours and left her a message. I did not hear back from her. So I called back 3 times and left 3 separate messages after that. I still did not hear back from her. I called once again and finally contacted her. it is now over 3 months since the order was placed. She offered me a $200 gift certificate to make up for the problems. She also said since the industry standard was to have a reveal on that sink, it was up to me to have researched that and I should have asked the template maker to have that done. The template maker told me that the sink cut out is computer programmed to match the sink I bought. Nikkia also said she never received any of my messages, and that she herself tried to contact me 3 times. This is a complete lie. She also said she was never told that my sink cabinet was damaged. I had given that information to every single individual I had spoken to, from the installer, to customer service (who assured me they were documenting everything I was saying), to the inspector who came here.
I was without a counter top for 2 months, and could not use my kitchen. My brand new sink cabinet is damaged, and there is space between it and the counter top. The back splashes are very sharp on a corner where it is dangerous. The caulk around the sink is uneven and there are spaces/gaps in it. One pf the counter tops is a 1/2 inch wider at one side than at the other, and does not cover the cabinets on one side. This has been a very stressful renovation and the Home Depot has contributed greatly to my stress. I have had to make many calls, and do much of my own research into this since the start of this project. $200 will certainly not make up for the hours I have lost of my time, and my failing health due to the stress this has caused. This has also made me even less trustful of any contractors from now on. And I am still living in a pig sty, 4 months later because this project is not finished. I have to pay someone/find someone to come and fix it now after 4 months of headaches. I have disputed the charge with their credit services, and they are processing it. I want my kitchen back. It will take weeks, maybe months and a lot more money to get someone to take the counter top out (which they Home Depot refuses to do) and replace it with a proper one.
Shane of Wallingford, CT (03/26/08)
I have been trying to resolve issues with my Kraftmaid cabinet purchase since mid 2006. After having dealt with at least 10 various people representing Home Depot and still no resolution as of 3/17/08.
Their best and only offer is to date $2500 - a laughing offer considering the timespan and efforts I have made. I am now at the point where I am asking for credit. I no longer have any patience left to resolve the issues and have no faith that Kraftmaid nor Home Depot can resolve the issue to my satisfaction. I am convinced that the quality of the Kraftmaid cabinets is substandard. I am asking for at least 50% credit ($5,558,72) of my initial order($11,117,43)
I feel that is amount is fair and reasonable as I have lived without a completed kitchen for almost 2 years, dealt with numerous personnel, labor to swap many doors, costs and labor to dispose of enormous amounts of packing for replacement doors, and accrued interest.
Mark of Kailua HI (02/27/08)
I purchased KraftMaid buffet cabinets from Home Depot. The total price was $4,981.85. The cabinets were delivered on time but with the wrong parts. The counter tops were not made correctly. They were missing edge trim on two sides. The toe kicks were made from particle board instead of plywood as specifically stated in the order. The Home Depot sales person (Nalani) refused to correct the error with the toe kick. We are still in dispute about the counter tops. The sales person lied to me when we placed the order. First she claimed the plywood toe kick was not available. Then when I found out from KraftMaid that they were available, she just claimed that the order listed the particle board parts and that is what I was stuck with. She obviously lied about the availability of the plywood toe kick again when she called my back after the cabinets were delivered and I found the error. She again just told me they were not available when I knew they were. In fact I ordered some of the correct ones at Lowes!
I can't wait to see how they handle the counter top issue because this is an expensive problem that I will not let go away like the toe kick. I did a kitchen remodel last year with Lowes. What a better experience that was. Lowes bent over backwards to fix any problems I had including FedEx delivery of any replacement parts and providing items I should have ordered but didn't - FOR FREE. I only went to Home Depot for this project because they had a lower cost promotion going and I saved a small amount of money. Actually I only saved less than half as much as I should have because of Home Depot's careful use of fine print to limit savings at the register. LOWES NOW HAS ALL MY BUSINESS. Personal and corporate.
The carpenter is unable to finish the project and I will be left paying for his time plus the time for another carpenter to finish the project when I eventually get the parts.
Chad of Denver CO (01/22/08)
We ordered cabinets and counter tops from home deposit(depot) on October 7th, 2007. The first order showed up November 9th, 2007, some beat up, some with shoddy finish on the doors and unfinished sides of the cabinet ends that are seen. We then had home depot re-order the damaged pieces. We waited some more. American Woodmark Corp. Inc. sent their cabinet replacements direct. When they showed up, we have in installed the door that we could and had the other ten or so pieces re-ordered once again.
We are now on our 8th re-order from American Woodmark Corp. Inc. Everthing has either been broken or maple spice finish has defects in the process in which they assemble them. We paid Home Depot good money to handle the problem at hand and the response after we asked does this happen a lot, Scott Nelson said, "Well, @#$% happens, but we'll take care of it." Wow the customer service in that takes paying people for a service to a whole new level! Our last shipment for a panel, not a whole new cabinet, just a veneer maple looking piece that I have to glue on myself came wrong again. More waste of my time. Time, energy, waste of time, months of this unsatisfied attempts to get cabinets. Home Depot has offered to do nothing, telling me to call the rep from American woodmark, telling me to do foot work to get my cabinets right! Shouldn't home depot be responsible for us not being able to put our house on the market?
Jane of Saugerties NY (01/21/08)
I had a great experience 7 years ago with a kitchen remodel with products purchased from and installed by Home Depot. At that time, I put in laminate countertops, to make the remodel affordable at that time. I just had new granite counters installed, and I am just thrilled with every aspect of dealing with Home Depot, and more directly, with the granite company that actually provides the material and installation for them. They were informative, in constant contact with me, called me to arrange for templating and installation, arrived on time, had only to wait one week from the time I chose my granite slabs until installation of the counters. I just can't say enough good things about my experience. After reading some of the horror stories, I really was concerned, and I just want to add a well deserved positive account.
Clyde of St Marys GA (01/17/08)
My wife decided she wanted to remodel our kitchen, so I agreed. We went to Home Depot in Yulee, FL. The gentleman that helped us design our cabinets was very helpful. On the 17th of December we paid Home Depot $12,558.00 for cabinets to be ordered. The next week we purchased a double oven in the amount of $1,000.00 from the same store.Then we purchased an over the range microwave at a cost of $300.00 We received a call from the cabinet factory late December telling us our cabinets would leave the factory January 9, 2008. The installer contacted us and set up a date of Jan. 12 to install the cabinets. On the 10th, I had some guys come in and rip out the old cabinets, sink and stove and repaint the kitchen expecting new cabinets the 12th. The 12th arrived and I took the day off from work which cost me about $150.00, and no cabinets showed.
I contacted Home Depot and was advised they would be there on the 14th which was the following Monday. The 14th rolled around and still no cabinets. Keep in mind my wife and I are eating out or whatever because we have no stove, no microwave, no cabinets and no sink. Again I contacted the store to complain about my cabinets not being delivered. I was told to let them see if they could locate them, and they would contact me. That night I got a call telling me they did not know where the cabinets were at this point. Tuesday the 15th, I received a call from 3PD Trucking which delivers for Home Depot and was advised our cabinets were in their warehouse and had been since the 8th. I was then told that he only delivers when he has a truck full to deliver because he is in Marietta and I am in St. Mary's . I called managers and District managers and was always told we are working on it. This is Thursday the 17th, and I am still waiting to hear any more from anyone.
Loss of work (another $150) which will result in another day off when they do the install. I had to cancel the tile guys for the third time. I will probably have to hire someone else after this. Cost of eating out. Loss of sleep and stress related to this.
Brandi of Deltona FL (01/09/08)
In Sept. I ordered a Travertine countertop for my kitchen. I went to the Expo, and they showed me several types of materials; and the Travertine was the one I liked the most. They showed me a piece of it that was smooth as glass. So in Sept. I ordered it, and in Oct. they finally came to install it; and when they installed it, they damaged my custom hand-made cabinets. I had these cabinets made to perfect, 90 degree angles. You could put a straight edge on them, and it was perfect. They installed the countertop, and there are gaps everywhere, the edges are all curved here or there, there isn't a straight line in it.
They installed it using epoxy--permanently gluing it to the custom cabinets, gluing the new $5oo Silgranite sink to it, and gluing it to the backsplash too. Once it was done and cleaned up all the dust on it, we all noticed the pin holes everywhere and then even larger holes about the size of peas. I did not order a countertop that will trap food and bacteria in it, so I asked them to fix it. They said they could rip it all back up, and all the damages are at my costs. What? Now they are refusing to do anything about it saying I shouldn't have ordered a natural stone like Travertine....Hey, they sold it to me telling me it was a perfect choice. Do not ever get a countertop from them. It will be damaged and full of holes, and they will refuse to fix the problem too.
I know have a $3000.00 countertop full of bacteria filled holes, and they say no one can fix it--this and also over $700 in damages in the cabinets while installing it.
Christene of Georgetown TX (12/24/07)
I had Home Depot install Silestone Countertops in June 2007. The work was hideous. Huge, gaping seams, one side sticking out farther than the other, countless nicks (Home Depot claims it's natural), and the countertop was not scribed to the wall. Before the installers left I wrote as many things as I could to ensure they knew of my dissatisfaction. Shortly thereafter I had many zone managers come and take pictures only to find that they were all filling in for someone else. It was like starting the process over and over. They sent the same installer back to re-do the seams and fill one of the huge gaps by the wall with caulk. I then had a zone manager tell me I could call a plumber, a backsplash guy, a caulker, a wallpaper guy to fix everything. It's December and my counters are still hideous.
I've written Frank Blake two personal letters, certified and return receipt. I've emailed customer service every month, sometimes twice a month. I've made many phone calls to let them know that along with the shoddy work on the countertops, they tore my wallpaper, nicked my ceramic sink, exposed the upper seam of my countertop and they forgot to glue down the island piece. The work is now costing more than the $6500.00 for the countertops, and Home Depot's response was to provide a backsplash on the sink area and change the color of the grout in the seams. I will never shop there again.
Robert of Dripping Springs TX (12/22/07)
I bought my wife a Maytag smoothtop cooktop from Home Depot. Today they called to indicate that they had ended their installation contract with whoever was doing their installations effective immediately and would not honor my contract with them and do the installation of the cooktop. I canceled the order and feel compelled to warn you about doing business with Home Depot. They've ruined my Christmas, and I will never do business with them again.
Ruined Christmas and loss of the sale price, and interest on my credit card.
Tammy of Scottsdale AZ (10/03/07)
a couple years ago I had home depot do a kichen remodel. Reface the cabinets and new countertops. I feel that they totally abused me. I was going through a depression at the time and they made everything worse. When the guy did the cabinets he moved my 1954 gas range - I had the house about 8 years with no problem with the range. After he moved it, the oven no longer worked. They had some guy from the store come out and check the pilot out and couldn't light it so that was it. They had their call me and tell me that I couldn't prove it worked before so too bad. DO YOU BELIEVE IT!!!! So I have gone ever since without an oven - just this past week or so I brought a new range and I am waiting for a guy to install it.
Bonnie of Sunnyvale CA (10/03/07)
Back in January I had order cabinets to be put in my kitchen and every time the cabinet doors are delivered to my home there is always something wrong with them that they have to reorder more. As of today 10/03/07 my kitchen is still not finished and I am not happy with the way the were installed nor am I happy with the fact that I am still missing some of my cabinet doors. I fill that since I am a 74 year old women widowed that this company is taking advanage of me and my age.
I still have a kitchen that only have half of my cabinets done correctly and I am still missing piece of my cabinets.
Kathleen of Margate FL (06/15/07)
I bought a dishwasher on 6/4/07, delivered on 6/8/07. It was damaged, took it back and they gave me a number to call for another one. Had to wait 1 week for dishwasher number two. #2 delivered on 6/14/07, doesn't work and they took it back gave me the # to call for dishwasher #3. Told me I'd have to wait ANOTHER week for #3. Told them I want my money back. They won't give me my money back until NEXT WEEK because they have to get numbers from the delivery company and the manufacturer?
Christine of Simi Valley CA (06/09/07)
I am extremely unhappy with Home Depot concerning a kitchen remodel. We own a townhouse, which we currently rent out. We signed an agreement with Home Depot to install new cabinets and counter tops back on 03/30/07. We opened up a Home Depot account to pay for the cabinets and counter tops.
The actual cabinet installation started on Monday 05/14/07, since then the renters have not had a working kitchen. It is now 06/06/07 and they refused to pay their rent for June because we told them that the counter tops would be installed by the end of May and it is now June and they still don't have a working kitchen.
The cabinets cost $7885.44 and counter top (with sink $235.00) cost $3174.30. The cabinet installation was completed on 05/15/07 and the counter top installer came out on 05/16/07 to draw the template. They told us the counter tops would be installed in 10 days to 2 weeks, that would have been 5/30/07. On Thursday 05/31/07 I received a call from Home Depot saying that I needed to pay a balance due of $900.00 on the counter tops before they would install. I really didn't understand what the balance was for and why I had to pay $900.00. I told them that we had paid for the counter tops on the Home Depot account. On Friday 06/01/07 I received another call that said the we owed an extra $900.00 because when the installer re-measured there was an extra $900.00 of counter top. At this point we started to question the measurements, why was it 30 % higher/different and if so where was the difference. We kept being told that we had not included the breakfast bar area/counter and we kept telling them that we had included it. Finally we went to the store on Tuesday 06/05/07 and we talked to the Assistant Manager Greg and he said the same thing that the extra was for the breakfast bar /Counter top area but said that he would get the original plan and the one from the installer and compare the difference and would get back to us on Wednesday morning. When we heard from him on Wednesday 06/06/07 he said that the difference was not the breakfast area counter top but that they had not included the backspash and other areas and that was the difference. We have a written invoice No. 6640-225784 that states the price includes the backsplash. We bought the product based upon that price given us which included to backsplash.
In the meantime they called the installers to find out when they could install the counter tops and was told Friday June 15th ( our renters are going without a kitchen for nearly 5 weeks).
This kitchen counter top has now cost me an extra $900.00 plus rent for the month of June $1100.00. - that's a total of $2000.00 more than the original order/ cost of $3174.00
Joe of Berlin, MD (04/26/07)
Contracted with Home Depot for installation of silestone countertops. The holes drilled into the countertops are not centered with the double sink purchased as part of the installation project. Contractor measured the sink, faucet and claimed everything was computerized and exact. He asked that the location of the holes be signed off on, trusting that the contractor knew what he was doing.
To date, we are unable to use our double sink. Water is only accessible to the smaller sink and we cannot use our garbage disposal without first pouring water into a glass and dumping it to the other side of the sink.
No satisfaction from Home Depot received or offered to fix the problem. We spent big dollars for these new countertops.
Michelle of Brooklyn NY (04/05/07)
On 9/24/06, I purchased a pair of faucets from HomeDepot.com for $237.38. When they arrived in late October, they were not the model that had been displayed on their web site. I contacted HomeDepot.com to return the faucets and they agreed to pick them up and return them at their expense. On my December 2006 Visa statement, I expected to see the faucets credited, but they were not. On my next statement, no credit appeared. I can’t recall how many times I called them.
I am owed $237.38 plus I have been charged interest on my credit card at 16.24% APR plus I have foregone interest savings (5%) on the refund amount.
Marsha of Santee CA (03/23/07)
Purchased 12x12 marble tile squares for kitchen countertop.
After installation, I went back to the store and asked salesperson in flooring/countertop dept which sealer to use. Bought product recommended and applied. Followed directions. Damage began soon after. Unbeknownst to me, acids (lemon juice, ketchup, vinegar) permanently etched the material. Returned to the store and explained problem. Was told I been sold the wrong sealer. This salesman sold me another sealer and a stain remover. Went home and applied. Damage continued. Returned to store and spoke with store manager, Janet Wheeler. She assured me there would be no problem, a claim would be filed with their ins. co. After many weeks battling with their ins. co (too detailed to go into here) my claim was denied. I received an estimate of almost $5 K to tear out the present countertop and replace with alternate material. The manager offered $750 toward the tear-out and a 10% discount on labor and materials.
Randy of Tavares FL (02/27/07)
I paid over $21,000 almost 2 years ago, they cut the hole for cook top in my kitchen too large and say I signed off on it. The cabinets were designed over downdraft so they were unable to hook it up.
I have been unable to cook in my home for almost two years now and have spent $10,000 in lawyer fees.
Jacques of N Miami Beach, FL (09/16/06)
We remodeled our kitchen. We have waited over 3 months to finish.
We paid in advanced to measure; paid in advance $16,000 on the project; and we paid extra because the crown moulding was not sized to match. The installation is not finished, and there is no exact responses from the kitchen department.
Alina of Burien WA (08/31/06)
I placed an order & paid $9657 for Premier (KraftMaid) kitchen cabinets on Aug 2, 06 with a written lead time of 4 -6 weeks. In a meantime I demolished my exist'g kitchen to prep for new one. After 3 weeks when I inquired about my order, I found out that my order was cancelled incorrectly by Premier by their fault (no change order was made) and they started the order on Aug 22 when I called. That puts my order for delivery on Sept 29th - leaving me for one month without kitchen.
Unnecessary one month with demolished kitchen while having 9 & 11 y.o. going to school. more than 8 phone calls to Home Depot and Premier asking to resolve the problem. Home Depot mgr at some point promised delivery of second part of the Sept. Premier consistently keep saying we cannot do anything about it.
Colleen of Londonderry NH (08/23/06)
In early April, my husband and I purchased about $15,000 worth of cabinets and install from Home Depot. We then sent in the rebate form for a $500 rebate gift card. The paper work said to wait 4-6 weeks. I carefully read all the fine print and made sure that I submitted every piece needed and on time. After 6 weeks, I called to check on the status, still not received they said. After another 2 weeks, I called and was told that it may have been lost because they were updating their systems and to please wait another 4-6 weeks. It has now been 16 weeks.
When I checked the status on their website today, it said that they've received the paperwork, but my receipts are not for the same purchase. In the meantime, I had also sent a letter to Bob Nardelli, President of Home Depot. I got a curt letter back stating that Home Depot's Management supports any decision made by the Rebate Center and is unable to make any exceptions regarding rebate requests. Good companies to not do business in this way or allow a third party fulfillment center to tarnish their name. I find it ironic that I found this site, as my husband and I had just discussed how this would be a perfect class action suit.
I have spent much too much time on the phone and online trying to find out the status of this. I had figured the $500 gift card into the budget for my complete kitchen remodel. Needless to say, the kitchen is still not complete (late August 2006) as we still await our rebate for purchase of additional materials. This has put much more stress on myself and my family, than a normal kitchen remodel.
Jaime of Davie FL (08/03/06)
We ordered kitchen cabinets and granite counters from the Weston, Florida store. The worst mistake of my life . All I am having is agravation. The cabinets came too big to fit on the avalible space. I had to go and purchase cabinets from other Home Depot stores to get what I needed. The quality of the wood is bad. Al colors and with blemishes. Not as advertised on the samples at the store. We paid for the measuring of the space, and after all that,.. they still came too big. All they could say is I gues they made a mistake. I have been without a kitchen for 8 weeks now. With no end in sight, I am wondering if I will ever have a kitchen again.
The granite top has been the culprit for the most part. We have waisted about 7 working days of pay just waiting for them just to cancel or just not even showing up. Just to measure the granite took about 3 weeks. Then to deliver the granite, I do not know since nobody seems to know anything. The store manager says they can not do anything about it. All I can do is wait.... or change to another vendor and start from scratch. Of course you figure, I am already in the soup, I'll stick with it. But then that may be the only way to get it to move. If you ever order anything from The Home Depot, you know it must be paid in advance, so there is no way you can hold money for damages or other problems. I am also still waiting for other parts of the cabinets to show up. The came late and broken so the had to re-order them. The gentlemen that we dealt with is no much help, and his attitude is of buy your granite somewhere else or wait.
Between me and my wife I have used about 5 days each of pay, not to mention the expense and inconvinience of eating out or pre-prepared food. Driving arround all over south florida for parts to complete the caniets, and lots of time and time.
Roberta of Laguna Woods CA (07/30/06)
I had the kitchen cabinets refaced in my tiny kitchen. It cost me $7500.00. I thought they did a good job until 10 months later when I tried to pull out a cabinet in my livingroom. It was stuck to the wall by the refacer's screws. Not only that, I noticed screws all over a large section of the wall. We called the contractor first. Her name was Kathy and she was no longer with Home Depot. We then called Home Depot and got to a Mr. Lee who gave my husband lip service but didn't offer to come out and look. After all, the job was over and they were paid. My husband called several more times and got no response except Oh, isn't that too bad. We still have the screws on the living room wall. My husband is 81 with a severe heart condition and cannot remove them and neither can I.
The wall looks terrible. Though I am forced to buy things from Home Depot because they are close by, I would never again allow them to install anything or even touch my home. Handymen are expensive, and Home Depot should have taken care of the problem.
Margaret of Howard Beach, NY (07/24/06)
On 5/5/06 I ordered kitchen cabinets from Home Depot. They sent a subcontractor out to measure and install the cabinets for the sum of $2000.
This subcontractor ordered the wrong size cabinets - the upper one should have been 18 inches and the bottom one 15. He reversed the sizes and his men installed them that way so my stove door would only open 4 inches and hit the wall, and the refrigerator door hit the cabinet on the right and wouldn't open any more 2 inches. They dropped a cabinet and made gouges in my wooden floor. The first time they came one worker asked ME to go to home depot and buy some supplies that he needed.
Another company, Innovation, came to measure for the counter top. He told my son and me he never so such a horrific job of installing anything.
Ron of Stafford VA (05/18/06)
I contracted with Home Depot to install granite counter tops in my kitchen. The cost quoted to me was $6591.00 which I paid (required by Home Depot). I ask the HD salesperson if this was the total cost. She said yes it was. The Subcontractors came out removed the old counter tops and back splash, in the process sawing each of the two old counter tops into two pieces in the process of making a template for the new granite tops. The new tops were fabricated and when I was expecting the new tops to be installed, I got a call from Home Depot telling me that I owed an additional $3735.00 which had to be paid before the new tops could be installed.
Needless to say I was both surprised and angry. I consulted with an attorney about the matter. He reviewed the contract and said that I probably had a good case, but that I could not expect to be awarded legal fees, etc. I found myself in a position where I paid Home Depot or I paid the attorney (which also meant a long delay). I attempted to reach a compromise with Home Depot, offering to pay 1/2 of the extra cost. Home Depot refused to negotiate.
The pressure from my wife was intense, so I caved in and paid the $3735.00 and am presently waiting for the tops to be installed. One can be assured that I will never enter a Home Depot store again. For information purposes, I got a bid from a local independent store and the bid was approximately $2000.00 less than the Home Depot cost. I was too trusting of Home Depot and it cost me dearly.
Paid $3735 more than I contracted for as I was put in a position where Home Depot had $6951 of my money, my kitchen was in a shambles, and the cost and time involved in a legal battle were more than I cared to endure. Home Depot's stand was that a final bid cannot be determined until after the old counter tops are removed (in my case destroyed). This is pure BS, and my feeling is that this is basically a Home Depot scam to trap the unwary.
Dorothy of Hull MA (05/02/06)
(1) In December 2005, ordered kitchen cabinets for rented condo, they installed, but one door was wrong. They said would be delivered within 2-3 weeks. As of 5/2/06, still do not have.
(2) Same condo in December 2005, ordered flooring. They came and measured and I picked out the floor. In February, they came to install. The installer said he could not put the laminate flooring in because of where the living room rug was higher. They said I should pick out vinal flooring. I asked why the measurer did not tell me that in the first place. I had to pay $75.00 for Home Depot to take back the flooring.
(3) In January 2006, they measured the exterior door for a new storm and screen door. I picked out the door and was told this model would fit. When installer came, I was told the door was the wrong size and could not be installed. At this point, I said cancel it. I finally gave up and knew I could not depend on Home Depot any more.
This condo is an investment property and I lost two months winter rental (which is high in Florida) because of all the problems.
Kenneth of Port St Lucie FL (05/01/06)
I purchased a kitchen from them in January, several doors were damaged and were faulty, the faulty doors were made out of square, there were 2 different styles of hinges that would not work, damaged cabinets also. Home Depot insisted on charging my wife a 15% restocking charge to return the faulty and damaged doors, they would only replace some of the doors and insisted on given her doors that were already opened, so they were damaged.
We called the complaints department 5 times, spoke to the store manager, assistant manager, kitchen sales lady, we were told nothing but lies re: getting replacement parts, we were also instructed that we should call the kitchen company ourselves as it was not Home Depot's responsibility to deal with faulty products.
We were finally sent the replacement doors and cabinets and they sent all the wrong items , even after I personally spoke to the rep from MillsPride (kitchen manufacturer) and also emailed him the sizes so he would know exactly whaty we needed. I am a time servered carpenter, fitted at least 400 kitchens in Europe over 30 years and have never seen a company behave in the manor that Home Depot have behaved.
Robyn of Springfield MA (03/23/06)
I ordered kitchen cabinets from Home Depot in Wilbraham, MA on December 30, 2005. I had their installer measure twice for the cabinets. One area of my kitchen needed construction to fit an 84" cabinet and I was lead to believe that the installer would be doing that work. When my referred to demolition, I thought that I would be responsible to remove the existing counters and cabinets which I stated that I would take care of myself. My first cabinet order came in on January 26, 2006 and no one from the store came to inspect the cabinets as I was told they would.
My original installation date was February 23, 2006. On February 8th, I was mailed a cabinet door and found that it was the wrong color, they were all the wrong color. I contacted the Home Depot and I think the only reason that they dealt with me was because it was their fault the incorrect color was ordered and they were supposed to complete the installation. After many phone calls, my next date was scheduled for March 7th.
On March 6th the installer showed up at my home with the plumber and all of his workers. I asked why they were there and the installer said that he had told me they were beginning the install today. In fact the installer had told me that he would come there with his plumber to disconnect my gas stove and he would also inspect the second order of cabinets. While in my home, the installer sees that I did not do the "demolition and construction" that I was supposed to do and I told him that I removed the old counters and cabinets.. he then said that all he was there to do was install cabinets - no construction. But that he could do it for an additional $800.00. I told him to leave my house, called the Home Depot and fired them.
When I hired a REAL general contractor he came in about $700.00 less than Home Depot to complete everything. My new contractor had several problems - measuring of cabinets and my countertop were off, damaged parts. I have been dealing with Home Depot for the last (4) weeks to get redelivery dates all I get is the run around. I will never purchase a big ticket item from them again and I will tell everyone that I know to run away from Home Depot.
Chellee of Calabasas CA (03/08/06)
We engaged Home Depot, West Hills Kitchen Department to remodel our kitchen. The person who oversaw our remodel project quit Home Depot and the person replacing him has not been doing his job. All Home Depot personnel in the Kitchen Department told us not to utilize Home Depot for any of the ancillary work involved in Kitchen Remodel, such as an electrician, granite installer, etc. We were advised that it would be much more expensive to utilze Home Depot.
Consequently, Home Depot says that since we did not contract the entire job with them, they won't oversee the project. It was not less expensive to go outside HOme Depot, in fact in many cases it was more expensive. We paid our initial payment in July of 2005, it is March of 2006 and we are living without appliances, no sink, stove, oven etc. I have complained to corporate many times, and their staff is in India, so I can never speak to a person that could help me. I have left many messages at the local West Hills store, and no one calls me back. The company that they hire to istall the kitchen, Kitchen Concepts, call to say they will work a particular day, and then do not show up.
Vinetta of Valley Springs CA (03/07/06)
Designer came to the house Nov 6/2005 and measured for cabinets, wrong measurements. Came and picked up cabinets Jan 6/2005, reordered . Arrived Feb 8 and again most of the cabinets were wrong size. Tuo (kitchen designer ) ordered countertop, again wrong measurements. What a fiasaco! Still waiting for rest of cabinets and reorder countertop.
Now Manager (Brian) says they have done their responsibility. I have been advised to have another contractor to measure and make template and order the countertop and install. Add bill for stress and time without a kitchen in small claims court. 5 MONTHS IS A LONG TIME TO BE WITHOUT SINK OR COUNTER TO WORK ON. ALMOST IMPOSSIBLE FOR OLDER SENIORS. Having to eat out has been a burden on us as well as the expense.
Missy of Forest Hill MD (02/27/06)
The problems we have encoutered at Home Depot are so long that it required 9 pages to "summarize" for Customer "Cares" at Home Depot Corporate. We have spent $40,000 remodeling our kitchen. The project started in August and is still not complete.
Twice our credit card has been hit with charges for incomplete job with out discussion. Twice this has taken us over our credit limit. Twice we have received penalties for going over balance. Twice this has negitively impacted our credit. We have invested numerous hours trying to "clean up" so many of the messes - on the phone with the local store management and the HD corporate office. It would be impossible to describe the emotional aspect of this whole ordeal.
We have called Customer "CARES" and .... they don't.
Angela of Middletown NY (02/24/06)
In January 2005 I went into Home Depot to contract to have my kitchen remodeled. My initial visit to Home Depot was in November 2004. From the first I had problems - the cabinets I ordered were discontinued but i was never notified. I reordered the cabinets - upon receipt one of the cabinets was damaged in transit. It took about 4 weeks to get the new cabinet.
It took another four weeks to schedule someone to come out to take the old cabinets out and take out the old appliances. After all this time I was informed by the carpenter that the tiles had to be replaced. After about six weeks the new tiles were installed. We called Home Depot to tell we were again ready to have the cabinets installed. The guy that came to do the work did a terrible job.
I then called Home Depot to have someone else come to check out the work. Someone else did come to look at the work and I was told that they would come as soon as possible to fix what was wrong. To this date this has yet to be done.
In the meantime, I was sold a bathroom faucet for a kitchen faucet. The cabinets were improperly measured and the stove almost didn't fit in the space provided. The stove they sold us has an electric oven and a gas oven - we were not told we had to have a separate connection for the electric.
It is fourteen months now and our kitchen is still unfinished. Every time the carpenter comes there is another mess to clean up. It has taken more than six months to have my tiles ordered for the backsplash in the kitchen. I think I have been more than patient. I would say 14 months to remodel a 10 x 10 kitchen is more than sufficient time.
I don't feel as though I have been treated fairly by Home Depot. I have even complained to the home office several times without any success.
Anthony of Sonoma CA (02/23/06)
Home Depot gave us exagerated and unrealistic times for deliveries and completion of various stages of this project. We were billed and charged long before the any worker ever drove the first nail.
We were sold a brand of Corian Countertop in October 05 that would NOT be available to the public until mid Jan 06 (which was known by Home Depot in Oct). We were finally promised a credit for the unusable items sold to us, but never given one. This job would NOT have been completed had we not fired Home Depot's contractor and hired our own.
Marybeth of Annapolis MD (02/17/06)
Went to the Home Depot to purchase three cabinets. Found two of the three needed and loaded them on a flatbed cart myself, since there was no one in orange around to assist. The third cabinet was only on display, so I sought out assistance.
After being sent to four different people--the other three "didn't handle that department", I finally found someone who was willing to help. She looked the SKU up and found there were nine available, but required a forklift to retrieve.
I then stood in that store over another 45 minutes listening to her first page someone from that department, then an MOD, with no response. I walked up to Customer Service and requested an MOD, and stood there another ten minutes waiting for someone to respond to that page. Finally, an MOD did appear and personally retrieved the cabinet with the forklift, and loaded it on my flatbed cart.
However, when I asked about assistance loading my car, I was informed that I simply had to ask the cashier to page someone when I checked out. When I asked if it would take as long to get that help as I waited for his assistance (an hour and 40 minutes!) he simply smiled. By then, I was in no mood for that response and when I asked to speak to his boss, he simply smiled broader.
His boss finally did appear, and the MOD I originally dealt with had the unmitigated temerity to stand there with a broad smile on his face as though making a customer wait well over an hour for one item was nothing less than thoroughly amusing.
William of Andover MI (02/03/06)
My wife and I were happy to find a granite that we liked from the Home Depot Expo Center in Burlington, MA for our kitchen counter top. The store also offered 10% discount.
We placed the order on 1/22/06 and was told we would be contacted by a local stone yard for templating. At the same time, we rearranged our kitchen cabinet to increase our open space and cabinet work was done a few days later. The stone yard contractor finally called but failed to arrange a convenient time due to its inflexible policy. The contractor only offers either the morning or afternoon appointment (with 2-3 hours window) for just 20 minutes work.
I suggested to have the first appointment of the day or the last appointment of the day but the contractor said that it is not the way it works. I basically don't want to take a full day off due to 20 mins work because I have a long commute time. I then called the Kitchen Project Manager, Rob, at the Expo Center in Burlington, but he said the way it is. He offered nothing to resolve the situation.
I was told there are alternative stone yards Expo could use when I placed the order but he said it is not the case. I was referred to his boss, Dan Ryan, for further assistance. I called Dan on 1/30 and 1/31 (a total of 3 calls) but never got any return call. I then called Expo Customer Center at 1-800-553-3199 and the representative said someone will call you within 48 hours to resolve this issue.
No calls from Expo local or head office. I am just at the starting point of my kitchen remodeling project and already got this "don't care your concern" attitude from Expo. It is supposed to be the high-end Home Depot services but their services are a lot worse than a regular Home Depot. I will never go back to any Expo center.
Genevieve Escondido CA (02/02/06)
On 1/12/06 I purchased a wall oven and stove at the above Home Depot #1053. I was promised delivery on 1/18. On 1/18, I received a call from MayTag. Said they are on 'back order' and would come the following week. I called the store to get a time for the delivery. A man called and said the delivery was moved to 2/1. On 1/31, May Tag called and said that they are still manufacturing the oven and they would not go out until 2/21.
I have no stove or oven, am a 'senior' and in desperate need of the stove. At this point I went to the Store and asked for a refund. I had paid by check, that was cashed the following day, so they had my money since 1/13. The amount of the check is $1522.73. The customer service rep consulted with the manager, and then spent a good 1/2 hr making various calls to Maytag and GE.
I was getting impatient, as it only took 3 minutes to pay. I needed the money back in order to find another oven and stove. The rep and Asst Mgr insisted that I had to wait for 30 days for a check to come back to me from Atlanta, GA. They had robbed me of my dignity at that point. I 'lost it', crying and begging. After one hour, a woman came out from the back room and asked me if I had an ATM card for the account that I wrote the check on. I showed it to her.
She agreed to credit the monies back to my bank. She said that it would take 24 to 48 hrs. I have called the bank and they deny having received any credit and to check with Home Depot. Home Depot insisted that it has something to do with my bank.
Brandy of Montgomery AL (01/24/06)
I recently bought kitchen cabinets at Home Depot in Montgomery, Alabama and received a rebate form to send in for $400.00 back. I mailed all of the necessary forms on October 4, 2005 to Home Depot Rebate Service Center P.O. Box 8219 Wixom, MI 48393-8219.
I received an e-mail back on November 1, 2005 stating that they had only received two of the three items I sent. They had received the rebate form, and the receipt, but not the Special Services Agreement Invoice. I emailed them back to find out exactly what the form looked like. They e-mailed me back on November 4, 2005 and told me that I had 3 business days for the requested form to be postmarked and sent to them. I sent in the requested Special Services Agreement Invoice form on November 5, 2005.
I received a postcard on November 25, 2005 saying that they had received the Customer Service form, the receipt, but not the rebate form, which they had originally said they did have.
I e-mailed them back on November 25, 2005 questioning this and received a generic response on November 29, 2005 saying our rebate was not approved. I'm e-mailed them back on November 29, 2005 restating my problem with their denial and the reasons why. I requested a phone number where I could talk to someone and they never e-mailed me back with the requested info.
I have gone into our local Home Depot and had them call and explain everything to the rebate office and verify that I had everything documented and that they were in error, but they would not consider re-evaluating the claim or look at the documentation I had.
Keivan of Oakland CA (01/24/06)
I ordered kitchen cabinets from Home Depot in January 2005. The cabinet department came to my home and measured the kitchen to ensure that the order would be correct. When the order arrived, all components where there. We demolished the old kitchen and started installing the new cabinets. It turned out that the rep. has mismeasured one base cabinet and therefore I could not complete the kitchen project.
When I contacted Home Depot they said I had to bring the wrong cabinet back to them before they could re-order it and it would take 6-8 weeks for a new one to arrive. I refused to bring it back and the rep. threatened to come to my house and take it away, I told her to go ahead; but she never did.
I contacted their store manager and district manager and neither would return my calls. My wife had a contact at their corporate office and sent a letter to the president. He never replied either. Meanwhile, the corporate office was telling us that we should have been compensated for meals and the installation of a temporary sink; we received neither.
2 months later the kitchen was finally complete. I will never purchase cabinets from Home Depot. Lowe's has all of my business now.
M. of New York ND (01/16/06)
I bought a kitchen in 1994 on a 12 month promo. 6 months later had to get them to stop charging me late fees on a balance that wasn't due for another 6 months!
When the remainder of my original order was installed i asked numerous people for a detailed invoice so I could see what I was being billed for. To this day I don't have one. I have, however, been charged for a number of things I didn't ask for.
There was no dispute over the appliances and paid that portion of the bill as it was due (but not before I had to get a rep at Citi to remove late fees they'ed started charging me before the bill came due.)
In all this time I have been unable to see what they charged me for and receive a credit for their mistakes. I have talked to EVERYONE at the store, their customer "care" dept. which, by the way, i've called and have been listening to the recording asking me to stay on the line for 37 minutes as I write this and numerous people at Citibank credit.
I have been promised credits for late charges, interest fees, services not performed and a granite backsplash I never even ordered.
I now find out that they have reported me not once, but for the past 2 months, to the credit bureaus. My fico was over 700, but because of their incredible incompetance and a lack of desire to solve this my credit score has suffered.
While they admit that, once again, the charges were not due, they said I have to get this removed from the credit report.
I am drained and now worried about my credit. please help me to resolve what should be a very simple problem which, one year and dozens of phone calls later, I have not been able to.
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